service coordinator

support coordinator

clerical support

operations supervisor

A Bridge to Independence

What is the best part of working at the company?
For staff labeled Compliance, no goals or guidelines for expected results. Dismissals using  an emphasis on quantity rather than quality. 
They built a business on a terrible premise for a successful business model. Instead of building a loyal and capable  team, numbers count more than their clients and any standards' compliance and was never spoken by Supervisor or Tenured Coach. Still, numbers became the only measure but were never communicated to new team members yet led to termination.

What is the most stressful part about working at the company?
No procedures. No timelines for ramping up new hires in Compliance. Overworked single team member was also responsible for coaching and training their newly hired teammates.

What is the work environment and culture like at the company?
Nicely laid out building. Celebrated holidays in common areas. Other employees were supportive and welcoming but the Supervisor and HR turned early support into weaponry.

What is a typical day like for you at the company?
Reviewed enrollment information for new participants packets. Our goal was thecompliance and completeness on each health and welfare enrollment. I recorded the names of each individuals' form I reviewed. No one ever gave me a daily goal that increased with tenure. I was told I wasn't as productive as they wanted so my performance was being managed to meet a quantity of reviews without ever communicating actual numbers to reach.

The only good thing about this job is that it is 90% remote. You make home and client visits according to your schedule. Now for the bad. 

You are expected to work 60+ hours a week to meet deadlines and do case notes. This is a salaried position and there is no overtime. You’re told you can earn flextime but need approval to do it. If your supervisor feels you haven’t done enough work to approve it, they won’t. 
There is zero training outside of being sent a huge binder to read through. You shadow someone for one or two meetings and then are expected to just magically know how to do everything perfectly. 
You are told that your supervisors are always available for support. Except they take weeks to respond, if they do at all. But they’ll have no problem telling you how horribly you’re doing. 
They dangle bonuses and incentives in front of you. You meet the criteria for those bonuses then they say supports coordinators don’t actually qualify for them after you’ve worked your butt off for it. 
There is zero compassion for employees. There was an employee with a nearly fatal medical emergency and that employee was told by supervisors that they needed to give them a heads up next time. 

If you genuinely want to help people in this population, go to another company. The pay is low compared to others. 

The work schedule varies as we work with individuals. Typically we work 8:30-4:30pm but if an individual needs to meet later then we can adjust our schedule. The benefits and the paid time off are great, you can carry time over and save time for when you really need it. Vacation time has never been denied for me. Everyone I work with is friendly and if you don't work directly in an office, you can still build a working relationship with your team through remote work, which is great, the company gives some great incentives for like employee of the month and monthly challenges. The best part of this job is not knowing what the next day will bring, something knew happens every day. The hardest part is not always having the answers right away for your individuals or being able to fix a problem right away. We are working with humans, which in its is a challenge but one worth every it.  

ABTI contracts with MCOs (insurance companies); Service Coordinators must maintain monthly (quarterly and annual) compliance regulations per individual cases for the company to get paid by MCOs per case. Management consistently stresses these compliance regs. SCs are to maintain 60-70 per caseload. Siginficant data entry, assessments and monthly contacts (at least) with each individual. Some cases are more intense, while others are more manageable each month.  Remote work to an extent. Field work includes face to face assessments at least every 90 days. Significant documentation. Very satisfying to set up services for appreciative individuals in need. Insurance company changes regs  often. Mandatory meetings and trainings

A typical workday includes meeting with participants and their families to complete forms and questionnaires to submit to the county/ state. Making phone calls, scheduling meetings and ALOT of data entry. The training for this however is non existent and they will assign a caseload immediately. The upper management will lie to you and workplace culture is nonexistent because many of the positions are remote. The hardest part of the job is dealing with lack of training, lack of communication, lack of management organization, lack of company organization and overall dealing with the other people within the agency. The most enjoyable part of the job is working with the families to get the participants the care they need and the data entry if you like that sort of thing. 

I have been with the company for a a little over a year now and have had a very pleasant experience with the company. While there has been some issues and set backs, the one thing for sure is that the Management Staff and the Executives always try to do their best to make our jobs easier! The set backs and issues are very rarely the companies fault, we work with people in the community and have to schedule our days around their schedules and with the constant changes due to COVID-19 the individuals are always changing something. This might seem like a pain, but in the end of the day, we are doing very rewarding work and that justifies that set backs and issues. I would definitely recommend this job if you are looking for an entry level job where you can learn great skills and be rewarded with helping others! On top of that, the benefit package is amazing! 

A typical day consisted of Managers who dictated what employees do & when with no consideration to the people they are supposed to be helping. Far too much in the way of "busy" work;  duplicated paperwork times 5 
I did learn a lot.  Like when to run away.  Not walk, RUN.
Management is horrible.  No rhyme or reason to what they instruct; ignore needs of the population they serve.
Workplace structure is unsupported.  
Hardest part of the job was not being allowed to use my considerable skills to the benefit of those that I was supposed to be providing much needed supports to.
The rare times I was able to provide, in my high standards, much needed supports, links & guidance to my clients

Every day is different, you never know what the day will be like. The management is always available to help you when you have a question and the training team is amazing to work with. Working remote can be hard at times, but everyone tries there best to make it fun and enjoyable. The hardest part of the job is trying to balance remote work, if you can go to an office it defiantly helps. You defiantly have to be organized and a go getter. I would have to say the most enjoyable part of the job is getting to know individuals and their families and making a difference in their lives and at the end of the day knowing that you have done something that has made an impact on someone else. 

What is the best part of working at the company?
The best part is working from home unless you are making home visits. You get to make your own schedule. 

What is the most stressful part about working at the company?
You are basically on your own. If you have issues or concerns, it is hard to get an answer because you are not in the office. 

What is the work environment and culture like at the company?
You have a certain amount of units that you are expected to bill per month. It is hard to make that quota if you have a small caseload. 

What is a typical day like for you at the company?
Work hours are 8:30AM-4:30PM M-F. Have the weekends off. I work from home writing reports and service notes. Home visits are made to your individuals on your case load every month.

Work mostly from home. Decent pay. Employer paid Healthcare.  Supervisors are always quick at responding even though u work remotely.  However can have high caseload. Most work is on computer or virtual. Supervisors check in with u often to offer support and answer questions. Downsides-remote work so u can't bounce ideas off of coworkers or receive personalized connections and the caseload can get overwhelming 

Top Job Titles	Average Salary
Service coordinator 21 salaries reported	$19.56 per hour
Support coordinator 14 salaries reported	$19.67 per hour
Clerical support 1 salary reported	$16.00 per hour
Operations supervisor 1 salary reported	$45,000 per year

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