direct support professional

clinical supervisor

qualified professional

office assistant

program manager

A Caring Heart Case Management Inc

Do not waste your time working here. The clients are amazing and it’s sad that the upper management is so horrible. They choose favoritism over quality of work.  You will be extremely underpaid and they say you will get reviews every so often to see if you are eligible for a pay raise and they never do them and if you ask for a raise they will come up with something to write you up for so they don’t have to give you a raise.  You are extremely overworked and underpaid. Everyone comes in and leaves quick because it doesn’t take them long to realize this company is full of you know what. They do go above and beyond for the clients to an extent but they are chasing that dollar more so than paying their employees what they are worth.  Also, they never follow policy the same for everyone. If you are a “favorite” you will get special treatment when it comes to policy. If you are not a “favorite” you will be a walking target for any minor policy violation so they can get you out.  If you do decide to work here just watch your back at all times because once they decide they don’t like you, it’s over for you!  And if you do have a problem you can’t go to upper management about it especially if it’s about one of the other management because they all work together and you are just a nobody to them. 

I am new to this field and I learn something new everyday. I make an effort to speak with office staff, management, direct care workers, and clients every day. My supervisor is trusting and attentive. The culture of the company is highly geared towards trust and individual accountability. Excellent environment for "go-getters" and self-motivated individuals. I am very pleased with my decision to join the team and would recommend to anyone who values self-determination and lots of freedom to do your work as you see fit.

Management is filled with good people trying to do right by the company and employees and HAB Techs are passionate and dedicated to their clients. The company is not perfect but no company is perfect, so it is important to me to be with a company who is willing to acknowledge the imperfections and work to build better. My 7 months at the company has shown me the company is genuinely interested in getting better.

A typical workday is composed of greeting teammates and ensuring that consumers have employees that will support them also addressing any concerns and issues among teammates. Afterwards, checking emails, making phone calls, checking the calendar and setting up the day accordingly, if possible, lol.  I have gained insight pertaining to different services and the process. Management is very supportive and is willing to assist when needed however management is mindful to allow me the move to learn and grow. A caring heart is a great place to work. My experience has been awesome, so far. The hardest part of my job is not being able to complete tasks from beginning to end due to issues popping up that need to be addressed in the moment. However, the day-to-day uncertainly IS teaching me to be more flexible. I enjoy seeing the consumers daily and seeing the SMILES on their faces and hearing the LAUGHS while they are in the day program working on crafts or in the community participating on trips. 

What is the best part of working at the company?
Working with the staff and the individuals, getting to know them and all about their cases, knowing how and what I can do for them personally and how to make their day better.

What is the most stressful part about working at the company?
The administration and being treated as if what you do and the importance you are to the company don’t matter. Only the know how coming from them

What is the work environment and culture like at the company?
Very stressful because your knowledge of doing your job is what they think not what you know. You work with the individual everyday and know what triggers their behaviors and how to help manage their stress but they can do better according to them

What is a typical day like for you at the company?
Long but rewarding when I know that I have done my best without the help of the company. There is never enough staffing to give you a mental break or to help reload your strength. So ypi do the best you can. And it’s never a good pay day

If you are really into caring for individuals I would suggest looking elsewhere. From the beginning this company is VERY unorganized. Training is no where near state qualifiable, especially when dealing with patients with intensive needs. When caring for an individual on the weekends, the company expects most of your money, gas, food come out of your pocket when caring. They do not give you options for the weekend to take the patient, the care center is closed. Doesn't make any sense to have someone care for an individual for eight hours and expect them to find places to go. Which therefore causes those to spend money. There is lack of communication between caregivers and staff, and there is constant drama throughout. Also, it would be professional if someone who worked for the company received a name tag after training, also would be ideal to work for if it wasn't for most of the employees dressed as if they have no professionalism at all. There is a time a place. 

Generally, the service delivery is prioritized, and high-quality training is issued to most, if not all direct service professionals. During my time at A Caring Heart, I experienced a hectic and continuously changing work environment - though we were moving offices as various leases were expiring and COVID19 hit. 

Despite the "chaos," there were members on all levels who cared deeply about their jobs - from the DSP to the program director. My QIDP, who eventually became the Assistant Program Director, looked out for me - obtained hours for me - encouraged me to progress in this profession. 

I am not a jilted employee, I resigned after three years of working due to moving - and I miss it very much. You will develop a deep relationship with your IDD participants and that is worth it. 

This company is ran by fear and intimidation. Your job description changes frequently and you are made to do things outside of your job description on a regular basis with fear of losing your job. There is lots of verbal abuse from higher up. There are lots of family members that work there and have taken hours from other employees to give to other family members. I've witnessed a lot of dishonesty. The QPs are miserable and hate their jobs. They all secretly look for other jobs in their spare time but can't take interviews because there is a tiny bit of PTO. The climate and culture of this company is horrible towards their employees. On a good note however, the clients there are treated okay and a lot of preparation is taken into account to cater to them.

A Caring Heart is a great place to work.  When I walk in and see the clients smiling faces, my heart smiles.  How can you be in a bad mood around those smiling faces?  After all they are the reason we have a job. 

Yes it can be stressful and not every day is going to be a good day but the work environment is pretty laid back and I have 99% more good days than bad days.  If you do your job and follow the companies policies and procedures, there really isn't anything to complain about.  We work hard but do take time to have some fun and laughs.  

2020 has been a challenging year and A Caring Heart’s management has done everything in their power to keep their clients and staff safe.  They care and are very generous.   In my opinion, many times doing more that they have to.  I love my job and my ACHCM family.  

Reviewing notes, signing off on time, billing, interacting with consumers, supervision and out in the community. I work with a great team, I have been with a company for a year now and plan to stay long term if they allow me. I enjoy working with all my consumers and coworkers. Having a team that can work together and help each other out is one of the best things about the company and my job. We are all in it to help each other out and insure all consumers have what they need and are safe. I really think my supervisors are pretty great too, so understanding and helpful. The one thing I love most about this job is how family oriented the company is. 

A Caring Heart Case Management Inc really lives up to their motto!! They definitely put their heart into their work from the top tier of management all the way down. The team work is awesome and upper management gives you the support you need and encouragement to go above and beyond.  I have enjoyed every minute working with ACHCM. The clients, QP's, Program Directors, HR, hab techs... well they are all wonderful to work with!! This job truly lets you know you are appreciated! The pay is great and as with any job, if you are doing your job you are rewarded. The atmosphere is a fun, loving and caring independence center! I was truly blessed when I started working here!

Top Job Titles	Average Salary
Direct support professional 27 salaries reported	$16.56 per hour
Clinical supervisor 18 salaries reported	$43,000 per year
Qualified professional 20 salaries reported	$43,450 per year
Office assistant 4 salaries reported	$16.13 per hour
Program manager 6 salaries reported	$16.33 per hour

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