customer service representative

staff accountant

senior accountant

accounts receivable clerk

telemetry technician

A.W. Companies, Inc.

Seniority means Nothing. They do not Give yearly raises. You are making minimum wage don't let the incentive in the beginning get you. Advancement is extremely hard and they do not advance by seniority. Advancements are made by the supervisor clique and if you don't fit in it's not going to happen. New agents will come in being supervisors or leads trying to tell you how to do your job that you've been doing for years. QAs are a joke..they talk about the agents in a private chat and will accidentally send it to you. Lol. Unfortunately, it's more of a temporary position you're not going to get far in. This is more for a stay-at-home mom with quiet kids or who has a second income or a primary live in provider. This isn't for single parents! They required You to have high speed internet and you do not need it. Just FYI. They cater their systems to supervisory positions and not the agent that actually uses the systems. The agents will voice concern about one system and then they will update the opposite one, making it harder on the agent but easier for the supervisors. I still can't understand this! Agents are just pions even though they are the ones that keep this company going. Been with the company for a few years. At 1 point in time I was working the Max 60 hours a week covering all shifts when needed and, for years, never said no when asked to cover something. You'll get fake recognitions that they give to everybody, but NEVER a raise or selected as "employee of the month". The new agents will be selected though out of pure hoping for retention during a busy season. The "fakeness" is unreal! 

Depending on the program you work, the wages are below average for a CSR. The insurance is also expensive for the amount of coverage it offers. I have had both awesome and not so awesome supervisors at this company. The most prominent program  is high volume around 50-100 calls a day. The hold times are very long so by the time the customers get on the line with someone they rarely do anything other then yell at you. It's a mentally and emotionally draining job that is underpaid. Some of the other programs have a lower call volume. Despite the job being fully remote there is some favoritism for both management and staff. A supervisor who had multiple formal complaints against them was promoted, rather than being removed from the company. Some agents get preferential treatment. Opportunity for advancement does seem to be tied into this. Some people are fast tracked and other people who are deserving are passed over for a supervisory role multiple times. Overall, it's a middle of the road job. The wages are low, you could be lucky or not in terms of your supervisor, depending on the program you work the job might be easy or almost unbearable. There's not really anything to brag about with this company, but there's also not anything terrible about this company other than the wages/insurance. If you are the kind of person who can look the other way about a lot of things, you'd be happy here. If you aren't, you wouldn't be.

What is the best part of working at the company?
Remote work life balance 
Supportive team 

What is the most stressful part about working at the company?
Can be fast paced at times
Busy periods and call volumes 

What is the work environment and culture like at the company?
The culture is structured and team-oriented, with a strong focus on customer service and accountability. There are clear expectations and processes in place, which help create consistency and confidence in your work. Leadership and support resources are available when needed, and while the environment can be fast-paced, it encourages growth, problem-solving, and professionalism.

What is a typical day like for you at the company?
A typical day involves handling customer inquiries through calls and emails, assisting with orders, account questions, and resolving issues. The work is structured with clear processes to follow, and you’ll move through multiple systems to find solutions. It can be fast-paced with a steady flow of interactions, but there are resources and support available throughout the day to help you stay on track.

This company doesn't practice what it preaches. They claim to consult firms with problems hiring/retaining workers, but they can't retain their own people, nor do they seem to put much stock in their own PI test.  My training class had eleven, four have quit already not even two months in. Pay is on the low side and they do not work to develop new agents - much of their project management just pays lip service to helping you.  One team lead I dealt with did such a poor job of leading / training that I wondered how she got her job. Quite a bit of criticism not attached to help for learning new things, and inconsistent messages that made it hard to figure out at times what you were supposed to be doing, - you would just be told when you screwed up, with little help figuring out what you did exactly, which was hugely frustrating. I liked the job itself sometimes. I liked working from home, the client I worked for was OK, their customers were for the most part better than average, but the company has a way of getting in its own way.

What is the best part of working at the company?
I like the ability to change job titles often. There are a multitude of opportunities based on the contracts that are held to improve Customer Service Roles for other companies 

What is the most stressful part about working at the company?
Although they say they are family friendly and understand you have children it can and will be used against you if they are too loud. 

What is the work environment and culture like at the company?
Culture and environment is very based on you being liked. There will not be room for advancement if the top dogs do not like you as a person regardless of your performance. If a manager makes you uncomfortable they opt to try and fire you for any small infraction than to hold the manager accountable. It makes for hostile work environments 

What is a typical day like for you at the company?
It can range depending on the Customer Service Role I am working in for that day, Some are very high call volume and high demand for accuracy. Other roles are more lenient and care free where you can barber a bit with the customers

What is the best part of working at the company?
The company cares about your mental health and well being. They strive to help you through challenges, rather than focus on what was done wrong. They truly want to see everyone succeed. 

What is the most stressful part about working at the company?
Any job at any company can be stressful at any time. Staring at a computer screen for long periods can certainly be stressful, however, there isnt one specific instance at this company that causes stress in a way that cant be managed or assisted with

What is the work environment and culture like at the company?
Supportive, Positive, encouraging, fun. There's accountability, while also teachable moments 

What is a typical day like for you at the company?
Butterflies, in a good way. You never know what the day will entail. Whether busy to where your entire day flashes by fast, or goes by slowly. There's always something new to learn each day

I love helping people so I do enjoy most of the customer aspect of the job.  The pay is terrible for the amount of work you do.  If you do the bare minimum and don't really do your work and research on each call, I suppose $12/hr is fair.  For those of us that work hard and go the extra mile, the pay is frustrating.  Most of your management staff are pretty nice, they all come off kind in email and your occasional one on one call.  However, if you ask seven different people a question, I guarantee you will get at least 5 different answers.  This is frustrating when you have an irate customer.  The best way I can describe it is that managers, supervisors, team leads etc are all trained to sound confident in their answers and advice.  However, once you have been there for a couple of months, you realize that very few of them actually know what they are talking about.

What is the best part of working at the company?
The management treats you as you are family, they are very flexible with your scheduling, it feels more like a family than a workplace. 

What is the most stressful part about working at the company?
There are times where it gets really busy, but they never make you handle it on your own, everyone jumps in to help each other out. 

What is the work environment and culture like at the company?
Very friendly and upbeat environment. Even though we work at home, there’s not a day that goes by where coworkers don’t ask about your day or how life is going outside of work. 

What is a typical day like for you at the company?
A typical day is just doing your best, clocking in and doing your best and reaching out for help. I’ve been here for almost 6 months and everyday is a new learning experience.

On a typical day, you sign into your company provided PC & the programs needed to perform your tasks (which is all explained during training). You'll answer calls, chats or emails & help customers. You'll have your appropriate time for breaks/lunch & can step away if needed for restroom breaks. Supervisor is awesome, quality assurance team &  leads are top notch  & very helpful. The whole team is very cordial & willing to help. The level of patience with topics perhaps not so easily grasped is unmatched. It's really a great team. I have been treated with respect & encouragement when I've doubted myself. It's a great virtual environment. 

What is the best part of working at the company?
I work with amazing people. The work/home life balance is amazing. The management for this company actually care about every employee. 

What is the most stressful part about working at the company?
It can be very busy at times, but in all honesty makes my day go my quicker. 

What is the work environment and culture like at the company?
This is the most positive work environment I have ever been apart of. If there is an issue, management works quickly to resolve it. Everyone is very involved in making this a great workplace. 

What is a typical day like for you at the company?
I work as a call representative, so my day is very busy with calls. I have the pleasure of assisting customers and resolving their issues.

Top Job Titles	Average Salary
Customer service representative 3 salaries reported	$16.00 per hour
Staff accountant 15 salaries reported	$71,767 per year
Senior accountant 2 salaries reported	$92,500 per year
Accounts receivable clerk 5 salaries reported	$25.80 per hour
Telemetry technician 40 salaries reported	$28.50 per hour

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