garage door technician

garage door installer

service technician

customer specialist

installer

A1 Garage Door Service LLC

Don’t believe the “we care about you” pitch! 

The Academy training is genuinely well done and you do get paid to learn, so credit where it’s due. But the culture they sell you on during training is not the culture you’ll experience once you’re in the field.
A typical day is long and unpredictable. Scheduling is one of the biggest issues,  don’t expect consistent weekends off. If you’re lucky you’ll get one day, and asking for a schedule adjustment goes nowhere unless you’re already in good favor with management. They’ll cite “too many requests already” no matter the actual situation. This took a real toll on my personal life and relationships outside of work.
Management talks about support but rarely shows it. The one-on-one meetings are framed as development conversations, but in practice they function more as a paper trail… documentation that gets used against you later rather than support that helps you grow.

The customer review system is the part that concerns me most. If a customer leaves a negative review, the technician is held responsible regardless of the circumstances, even when you followed the exact process you were trained on. There is little to no effort to look at the full context before disciplinary action happens.

There is real earning potential here, and reaching Pinnacle status is presented as a major goal with real rewards. But there is also noticeable favoritism in who gets the best leads and opportunities, regardless of performance. I was a strong performer and still saw this play out around me.
Insurance benefits are average at best…  no paid sick time or holiday pay.

Don’t go in expecting a long-term home. In my experience, the loyalty only goes one way, and management will find a reason to push you out eventually no matter how well you perform. A lot of what gets shown on the outside, the culture, the “family” branding, the leadership messaging,  feels more staged for image than reflective of what actually happens day to day.

If you’re considering this job: go in with your eyes open. Learn what you can, perform well, document everything, and don’t expect the loyalty they promise during onboarding to be there when you need it.

I started out working as a junior recruiter, after Covid hit I was furloughed and brought back as a dispatcher due to my past position not being available. After a few months I moved into the door ordering department working remotely. I love being a Jack of all trades at work, but I would have also liked to have been offered my original position back when it became available which was not an option given to me. The company speaks about family and values which you can see on the walls of the corporate office as you walk through. A1 likes to give back to employees by supplying a nice break room with many activities as well as snacks and often you are brought food from your manager or just the company as a whole. There is a sense of family community, however it feels at times like a boys club when you interact with the technician/installer side of things. At times communication is not always clear or it takes a while to get answers; whether it is work related, or if it is personal with HR. Benefits are okay, if you want a good plan you’re definitely paying for it. There is no paid maternity leave available, as well as there is not separate clause for it. Unpaid FMLA and personal leave are one of the only options if you are planning on growing your family during your work time with A1. In the position I am in now, I have not heard of any room for advancement or for a raise. I have been with the company for a little under a year now and there are no set employee reviews from management. There are check ins and 1-on-1s, but there has not been a review meeting added into the managerial work flow for employees to see where their progress is for a potential raise or advancement within the company. If you work in the field you have a lot more opportunities for advancement and higher pay. Office staff seems to be capped out on those opportunities. As a whole A1 is great and provides a comfortable work environment for all and does their best to be inclusive of every employee. A1 also gives back to the local community by having fundraisers, hosting blood drives, toys for kids during the holidays, meals ready to go for families in need, etc. 

A typical day at work at A1 garage/ DONS garage doors I get up and go make a friend at a clients house and I help them with their garage door needs, I get assigned jobs and I typically do 2 to 3 jobs a day. I love making memorable experiences for customers and I really feel like the work I do at don‘s garage doors is fulfilling, I used to be a plumber and I was easily able to transfer some of my tools/Experience into this job. Instantly, I really love working at Dan’s garage doors and truly believe that there is no better company out there than this, I also love the work that Tommy Mello is doing and trying to uplift the garage door in industry as a whole , my area manager(. My direct boss.) is very supportive of me and gives me good advice. 

This is a extremely competitive workplace, but we do love to have fun here and uplift each other, and doing so we are able to elevate our skills and understanding of what is expected of us in the garage, this company is always pushing me to improve myself and become a better man day by day.


One of the hardest part of the jobs is sometimes you’ll run into a garage door issue that just takes a while to diagnose/fix/repair and sometimes you can run jobs a little later than what you want, but being able to have technicians who are more than happy to come out and give me an extra hand feels awesome!

One of the most enjoyable parts of the job is just getting to know new people and new faces and being able to help customers with their systems. 

One time I sold a garage door to a elderly lady, and I noticed that a gas smell was coming from her gas meter, I told her to have her gas company come out and take a look at it, and she had her whole gas meter system replaced, I’ll look at my job as me being more than just a garage door technician but me also being a therapist and a good advisor for clients.

They have a Dream Manager program for every employee at A1 garage doors and that can help you with saving/losing weight/paying off debts. They truly want you to strive off the company and do better for yourself which I really appreciate, I’m a younger guy(21) who is trying to constantly improve myself every day since we due to the fact that I work at a company like A1


A typical day at work consists of waking up at a reasonable time of 6:30am and start my first job by 8am. Every day is very different but always rewarding nonetheless. 
While my day goes on, I learn more social skills, technically skills, psychology skills and communication skills. This all happens with help of the fellow technicians and management around me, customers I help and serve and reaching out for help.
Management has always been a phone call or Teams chat away. They’re responsive most of the time but we have enough management and skilled workers to answer any question we need rather it’s in person, via phone or via email.
This employer allows us to be ourselves but also improving ourselves one job at a time. They invest in our success in every way imaginable, within our work life and personal life.
The hardest part of the job is the late nights. They do happen but the more efficient you are at the job, the better. Late nights don’t always mean a bad thing of course, usually you’re making a lot more if you’re doing a longer job or working extra jobs making you stay away from late. It’s all rewarding nonetheless but it is hard some times.
Most enjoyable part of the job is ALWAYS seeing a satisfied customer after a few hours of work and servicing their garage.

I actually love this company and everything about it. However, if you choose to work here, don’t work in the marketing department. Their “leader” does not know what they’re doing. They will give you all these tasks that are a waste of time and will never be implemented. You’ll be let go (scapegoated) due to “poor performance” even though there are facts showing that the performance wasn’t poor and it’s clear it was budget issues but your character will still be attacked. Asking for communication, feedback, and help is a joke from the “leader”. There is a lot of possibility for the marketing department but not with current leadership. You’ll be lied to, ignored, and you’re 1-on-1’s will end with a disappointed look and questions like “what do you want to get out of this meeting?” after going through all of the marketing updates. Being asked what you do on a daily basis is fun too. Your work load will be INSANE and you’ll always feel like you’re running in place. You’ll get multiple emails for different managers and it will become over bearing and when you ask how to handle it, you’ll be told to show empathy but he will never have your back. The one thing I regret is not taking proof off my work computer showing how non-communicative this so called “leader” is.

A1 garage door service has changed my life! The leadership, the brotherhood, the values, the quality of product, and the compensation has been such a blessing to my family! A1 garage door service hires you and then pours into you for about six weeks of training, which is paid, and then once you're done with training you get your own truck with your own tools and they send you out to jobs. You then get to interact with homeowners and be in their garage and work on their garage door helping them fix whatever they need, helping them find solutions, as your truck is fully loaded with all the parts that you would need to fix the garage door. The management/leadership is off the charts incredible, they have your back they support you they pour into you, and there's plenty of room to grow into the company. The company's values include; always be improving. The leadership wants you to be successful in life, they want you to grow in life, and they want you to succeed in life and get promoted. There are many different avenues that you can pursue at A1 garage door service. Don't pass up this opportunity to join A1 garage door service! 

Management is extremely unorganized in this company.  Anyone that comes in from the outside and tries to assist at the owners request end up being worked between 60-80 hours a week with no avail and hope of processes changing due to support management under the owner and their unwillingness to change.  They are not accounting experts and it causes the chaos and there is no knowledge of how to get to a state of organization.  When suggestions of improvement are made you are beraded and undermined to the point of hostility towards your efforts for improvements.

There is a lot of hostile activity to include support management yelling and making assumptions on fellow employee's integrity.  The yelling does include foul language and berading attitudes towards employees who do not conform to unethical behaviors.  The owner is no help as when things get rough he disappears with no way of reaching him to sort out the details and work through issues with support management.

I would not recommend this employer to persons who have integrity and wish to perform accounting tasks in an honest and outstanding manner.

Anonymous

Focus on door sales. Service will come. Very easy going company. High expectations for their technicians. Be prepared to be challenged. Once you’re in the line of sight due to “under performing” pretty much very little you can do . The company is structured where if you  don’t convert enough jobs right out of the bat you’ll basically go to the bottom of the barrel. What I mean by that is , A1 takes all of your jobs you went to , door sales or service. Adds them up. Then takes the revenue divided by total jobs ran. That gives them what they call a OJA (opportunity job average). I was at a $625 OJA . Only 7 months out of the apprenticeship & I was let go because “ I wasn’t in the $700s.” A1 thinks you should be converting 90% of your “opportunities “ so basically if you don’t knock it out of the park selling doors you won’t last . Also don’t speak your mind while working for the company. Just keep your head down. If they ask for opinion, it’s a setup to gage where you stand. Be a yes man & they can help you a bit but I wasn’t that so I didn’t get the proper help due to my manager having it out for from what it felt like. 

Often of times I consider many things when looking at different careers. I stumbled upon this great opportunity and honestly it has been what I have expected. I have done many different lines of work and I’ve always enjoyed working for the companies where the owner was constantly around and visible. CEO, Tommy Mello, is a lively spunky guy filled with the will to win. He also understands that people are the number one assets of every business. The management team here definitely want to set you up for success. Many of the managers are very hands on with the technical part of the job. Many also take the time to explain the sales aspect of the job as well. The training that I have received has been great. It is varied with classroom time and hands on time. This combination of go learn and go do is a fundamentally sound way to ingrain information into people. I look for to see my earning potential for the year to follow.

A typical day as a Customer Engagement Specialist involves taking calls from customers who have garage door issues, need service, maintenance or are looking to purchase brand new garage doors. Your ultimate goal is to get them scheduled for a service call or in-person door quote. The hardest part about the job is when it's back to back phone calls and customers just want to shop around and don't want to book an appointment. It makes the job frustrating. But if you can take that in stride and just keep going, you'll realize some days are just going to be like that. The most enjoyable part is truly getting to help someone who is clearly in distress...someone's car is trapped in the garage and maybe they have an important place to be. It's a great feeling getting to put that customers mind at ease when we tell them we are sending a tech out right away to help. They feel like a million bucks. Overall, it's a great job and an even better company to be part of.

Top Job Titles	Average Salary
Garage door technician 1 salary reported	$65,000 per year
Garage door installer 1 salary reported	$2,500 per month
Service technician 13 salaries reported	$70,385 per year
Customer specialist 18 salaries reported	$16.08 per hour
Installer 5 salaries reported	$74,000 per year

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