automotive mechanic

automotive technician

insurance agent

automotive service advisor

lube technician

AAA Club Alliance

Have you ever wondered why AAA is always hiring for Roadside Assistance? Like, ALWAYS HIRING? that's because what they don't tell you is that the job boring and mentally scarring and you will be regularly verbally abused by the general public and there is nothing you can do about it. Just like retail and with poor back support. You start off as a temp, don't let them lie to you with "Occasional position". There is nothing occasional about your job, its the same hours as part-time, they just don't have to give you benefits if they say that. "Occasional"s get one (1) 20 min break in a 6 hour day. Full-time gets two (2) 15min and a half hour lunch that involves you crying in your backseat praying for a swift death. There are two types of managers, the kind that could give less of a rats butt about the job or you and the kind that breath AAA and could give less of a rats butt about you. There is no in-between. You are almost penalized just for going to the bathroom or trying to pause the phone to finish up a call. Departments don't have any respect for one another, there is favoritism among managers, but you can wear jeans in roadside (woot.) Have an HR issue? Good luck finding them in the office, they're never there and wait until the last minute or beyond to answer emails. If someone for AAA tells you they're not submitting applications like a junkie looking for a fix its because they've been there so long they'll lose their pension if they leave now. AAA has yet to realize that those temp cards they send people in the mail are a bad idea because it only says "temp" in small letters so then people blow up at you when you tell them that the card's fake and that'll be $120 with the service fee. Systems regularly go down, so much for advanced tech, huh, and they'll sing that "Members First" chant all night long while these people treat you like literal fecal matter but God forbid you get a sane member on the phone who needs something a little out of the norm then its all back to "policy states...". Oh and they kill me with the overtime system, they literally have to beg people to stay. They do raffles for prizes and $10 gift cards for the hours you remain compliant. Newsflash - NOT HELPING. Did I mention everything is scripted? Don't let them lie to your face and say it's not. The benefits, if you can call them that, worthless if you actually need to go to the doctor more than 2x's a year. You'll just end up getting even less in a check for something you cant even use. Most of my coworkers don't even have insurance through the company. The lucky ones have a significant other who they can be on their plan. Biggest pet peeve has to be the fact that we're so busy but the same witches are never at their desk and their managers are completely ok with it. Please, stop sending your loved ones to the mental breakdown factory.

This company allows friends to manage friends and does not care that it causes unfair treatment. If you get hired for the member contact center they will tell you that you absolutely cannot have overtime that it is not allowed. However, if you pay close attention one person in the office is always getting overtime. I mean every week! There is no work-life balance because they expect three weeks notice on needing time off. Completely unacceptable! Then they don’t have equal pay. People with less experience and education were making more than I was and one of them had not been there as long the other was only there a few months longer. The manager of the member contact center stands around the office trash talking employees with other employees when they are not around. One girl was out on medical leave and was referred to as immature and questioned on how she could afford apple products. I expect that kind of high school behavior out of regular employees but for the manager of the member contact center to be partaking is completely unprofessional and unethical!!!! They reward bad behavior and punish the people who actually show up and bust their tails to sale stuff to the members. Just because you haven’t been with the company very long nobody takes the time to listen to your concerns or hear you out in what is going on. While they are perfectly fine overlooking issues that truest affect employees and members alike, they are quick to threaten you with a write up if they don’t like the smell of your food!!! Yes that’s right them approving of you lunch is more important than them ensuring a healthy work environment for employees and a good experience for their members. If you do have a complaint they either say there is nothing they can do or they tell you that you needing to be able to focus on work is you not being a team player. Everything is turned around on you just so management does not have to do their jobs. You have to pay for your aaa uniforms, the managers will lie to you about benefits just so they don’t have to do paperwork so your best bet is not to trust them go straight to the benefits specialist yourself unless you want to be held off from the benefits you are entitled to. They are highly understaffed and act like it’s such a mystery why they can’t keep people. From the outside looking in it seems great but the commission is horrible pay is subpar and management is completely unprofessional. You are better off somewhere else and I can guarantee that there is somewhere in Columbus that will treat you better pay you better and give more support than this sorry excuse for a businesswoman

What is the best part of working at the company?
The pay is pretty good for a work from home call center job, and they give a differential for evening and overnight shift.

What is the most stressful part about working at the company?
Every single shift is stressful. Management is horribly disorganized, and will leave you on read on both individual and group chats. If you call into the supervisor queue with a question, some give you an attitude for not looking up the answer or asking it in the chat, despite it the managers who are supposed to be in chat disappearing and ignoring you.

They are also perfectly fine with the shops and drivers calling in being hostile. The area I dispatched in had a specific one who would call in daily, screaming and cursing our team out. It was to the point where it was a running joke in the Skype chat, but since he made money for the company, it's perfectly fine.

The training is also very disorganized. The first three weeks are in a group setting with one trainer, which was fine. In the last two weeks, myself and two coworkers were in "nesting", where management was supposed to pair us with a senior dispatcher to shadow us for the day. The managers forgot about this every single day, so we regularly had to message them in Skype to remind them we exist, and we're waiting around for 2-4 hours each day.

What is a typical day like for you at the company?
You log on and set up your computer for the day. You check your email for the schedule, and hope that they remembered to assign you an area or queue, otherwise good luck getting a manager to give you your assignment for the day. As a dispatcher, you'll be responsible for a few things in your given area. You'll be:
1) answering incoming calls from drivers 
2) calling shops to see if they'll take calls, or why they've had a call for hours and haven't responded to it
3) calling and texting members with updates, and having to give them continuously pushed back ETAs 
4) informing members that we do not cover the service that the initial call takers told them we would, and that the 30 minutes ETA they were originally promised was an outright lie
5) pulling up each call to check the address and information put in was right, which it generally isn't

I have worked for the company for 2 years and I love it! I have worked at two locations within the company, but the same position at each, a Travel Consultant. It is a fast pace job and requires attention to details. In a typical day you could do Trip Tixs, sell attraction tickets, order foreign currency, plane a trip, purchase airline tickets and book a cruise. Each day is a different list of tasks based on what the clients require of you. 
The learning options are endless and if you take advantage you can learn a lot. Our education department is the BEST and you can rely on them for help with anything at any time. Only being with the company for 2 years I have already been on one FAM (familiarization trip) I have taken advantage of my employee hotel discounts as well as the discounts that we get for completing education courses with a cruise line.  
The hardest part of my job is not being able to take an entire lunch; although we are allotted one hour for lunch each day, our clients are demanding and it makes it hard to get away for the entire hour.
The best part of my job is meeting a ton of great people and sending them on VACATION! When I send a client on a trip I always ask them to stop back in to tell me about the trip they had just gone on. First, I am genuinely interested to see how everything went, how they liked the accommodations and attractions; but it is always good feedback for future clients. Any information that they give you can be used for a client looking to travel to that destination in the future. 
I enjoy learning new things about new places, it doesn't have to be something exotic tike New Zealand or Bora-Bora. It could be something new about Amish country or Put-in- Bay, but the more knowledge I have about different locations the better I am able to do my job. 
This job does require a lot of computer skills and also requires a lot of new computer systems, but the company provides a 5 week training course to help with that. The training course is broken up into about 10 weeks and classes are every-other week and are paid for by the company. If you can make it through "Air" week, you have it made!

AAA Mid-Atlantic was a great company to establish my career in the field of business management.  I worked for this company, in the same office, for almost 6 years.  I really enjoyed working with my fellow associates and supervising my 10 employees.  

A typical day at work consisted of opening and closing of the office.  This included preparing the reception desk, cashier areas, and the travel desks.  I signed off on the previous nights "end of day" reports.  If there was any issues, I would access the situation and provide a solution to correct it.  Through out the day, I worked out on the floor with customers face-to-face.  I was a back up to the retail agents, travel agents, reception, and cashier.  While making sure to set an example and provide great customer service, I also provided guidance and coaching skills to those who needed it.  

Not only was working on the floor a part of my daily routine, but completing tasks and paperwork on the business, as well.  I audited travel agent's files, audited the cashier booth (attraction tickets, foreign currency, and cash drawers), completed merchandise inventory once a month, provided answers for accounts payable/ accounts receivable, and many other duties as a supervisor.  

The most enjoyable part of my job was being able to see the improvements and positive progress of my employees.  Being able to see that the coaching and guidance I provided paid off, made my job worth it.

Of course, there will always be an obstacle in one's job.  For me, this was when my manager went on a long term absence and I had to take over her position temporarily; all while still completing my normal tasks.  Since it was an unexpected absence, I had to train myself on new software and new duties.  This was a challenge, but I handled it very well and was able to complete everything in a timely manner.  

I learned an extensive amount of information from working at AAA; everything from travel, cashiering, excellent customer service skills, to business management.  I look forward to the day when I can find another career that challenges me as this one did.

Currently stuck as a seasonal employee with no end date in sight because no one responds to emails regarding schedules. As a seasonal employee I was given a PTO allotment which turned out to be unpaid days of. No one explained how any of that worked upon completion of training. The things promised after training never happened for me either such as meeting with a peer mentor for the first 4 weeks or receiving and upgraded membership. I was literally just thrown on the phones and expected to hit all my marks/goals. I never meet with my supervisor so there’s never time to talk about areas of improvement yet they’re very quick to throw you on a list so you can see how poorly you’re performing amongst your peers. The “members” are nasty, the employees aren’t always the nicest and management often ignores your cries for help in the Skype chat. The breaks are horrible. Schedule changes are made based on performance which is completely idiotic, as a person may be more inclined to perform better if they were given a schedule that suits their needs. You’re constantly flooded with emails from people begging to swap shifts as they need a day off…really!!! For a company that’s so big on work life balance why are grown adults begging to have a day off. Maybe this is how it is with certain companies but I’ve never had to beg prior employers for a day off in advance.  The only good thing about this job was training, I even referred others to the company because I enjoyed training so much. However, those referrals now see for themselves and aren’t happy either. Working for the company made me decide to drop their coverage for emergency roadside assistance. After seeing 1st hand what these members go though I’ll just call my insurance company whenever I need roadside assistance. Overall, I just want out… but have no clue who to even talk to as I stated before…NO ONE EVER RESPONDS TO EMAILS!!!! 

Worked for the roadside assistance department for about 5 months then quit. Five months way too long I must say. Training was great but did not prepare any of us for what we were about to walk into. The call center has an extremely high call volume and the calls are ALWAYS back to back. The first couple of days on the floor one of my other co-workers in my training class stopped showing up because those first couple of days were that bad. The first day on the floor the system was down and everything had to be done manually which none of us knew how to do properly being that we were all so new. During the time the system was down we had our one trainer attempting to assist all 5 of us at the same time, it was a diaster. One of the other supervisor's attempted to help but was very impatient with all of us and seemed to have an attitude when questions were asked. Although the first couple of days were bad I decided to try and stick it out. Over the next coming months my experience just got worse. Members that call are always upset, very rude, and seem to always want to insult the representatives. For what you will be getting paid it's just not worth it. Using the bathroom there is a huge deal, if you are away from your desk for more than 5 minutes someone will come to "coach" you, aka you're getting in trouble. Supervisors for some reason never seem to want to talk to members. I would often have members screaming at me over the phone asking for a manager or supervisor and it was always such a hassle getting some of the supervisors to just simply do their jobs. I could go on and on about how terrible working for this department was but I'd be writing a book at that point. My advise is to avoid this department at all costs! Definitely not a good place to work at all, even if you are desperate. Lots of OT opportunities though if you're okay with only getting paid 13 an hour.

A typical day of work consists of assigning drivers to member calls and getting estimated times of arrivals from them. This would be easy if we didn't get cursed out by all the drivers we try to get times from. Drivers don't answer their phones and make it impossible to dispatch, yet we are to blame when a call starts to age. We are supposed to dispatch calls within 5 minutes but then when an emergency call comes through [ie mbr in unsafe location like highway or middle of the street] we are supposed to work on that call to get help immediately but then we are reprimanded when the other calls start to sit. Make sense? No! There is no grace period to clock in or come back from lunch. So instead of a 30 min lunch you have to take a 24 min lunch because the computers are so slow and if u clock back in even 1 minute late you are written up! Supervisors will tell you one way to do something....a person from upper management will question you and tell you another way to do something, then the second upper management will tell you a 3rd way to do something and now you have 3 ways to do something which means you will NEVER be doing anything right according to someone. It's a stressful place to work when the work could be so easy. Its impossible to be efficient when estimations can easily change, and drivers are constantly being rude, obnoxious and profane. Managers speak to you like you aren't an adult. You need permission to go to the bathroom or break even though the supervisors make the schedule and KNOW WHEN YOUR CUBICLE WILL BE EMPTY. Not to mention MANDATORY OVERTIME can be be put in place 1 hr before time to go home and you will be penalized if you have to leave even though there was no notice before that 1 hr. 

The best part of the job is conversing with coworkers who also are frustrated....without venting, we'd all die of stress.

Member services call taker. The calls come back to back without even a second on between to catch your breath and if you DO take a second be ready to answer for it when your sup hunts you down and demands to know why you can’t be a good little robot. Your pay depends on sales but less than 10% of your daily calls are people looking to sign up. Instead you’re expected to shoehorn sales, upgrades and renewals into every other call — most of which are people who are broken down on the highway, or people calling to complain and ask for refunds. 

The MCC supervisor team for the most part is great. They’re usually super responsive in chat whereas roadside chat usually takes 5 mins to respond and 5 mins can be a big issue with an angry member on hold. 

A decent chunk of the members are nice folks, usually older, with straightforward questions and needs. A decent chunk are people who manipulate the system, are incredibly demeaning and fail to understand we can’t teleport assistance to them in 10 minutes. 

Member services is a catchall queue. You get loads of random calls and are expected to assist with a huge net of things that other departments exist for, like placing roadside calls, reaching out to dispatch for service call issues, assisting with park tickets and discounts, online website support, password resets and login assistance,  trip tiks and mapping. I wouldn’t mind if I want expected to hit sales goals. 

The sales goals in and of themselves are comically unobtainable. I’ve been there almost a year, tried my absolute best, and despite a decade of call center experience and a sales background, I make around $1800 a month which is poverty wage in jersey. I’ll be leaving as soon as I find something better. 

Working for this company for few years now and notice they hire in the management/service advisors without car knowledge which hurt sales and hours in the shop.  They over hire in the shop and leave each technician with no hours to make.  And, management blames the technician for not making hours when there is no work to be done. Which, there is 2 to 5 appointments during the day.  When talking to management about hours they just tell you that we have guarantee.  But, us technician been hitting guarantee for the last 3 to 4 months.  After, talking to management I stop getting work and hours drop even more.  I guess they don't like technician complaining about what's going wrong in the shop or they'll punished you for it.    Dealing with the management and service advisors feels like I'm back in high school.  Just childish in every way.  
We get wrong parts every day were we have to wait for parts all day more then 2 cars.  It's a common thing for the advisor to promise cars for the end of the day but, the job is a 10hrs ticket and no parts was ordered or wrong parts were we have to wait for the other parts next day.  
If we the technician have a front and rear brake job then management say we are busy the rest of the day then no one will give us work because the management or advisor say we are busy all day.   At the same time we get wrong parts.  What kills our productivity and can't make hours.   We're we work on a flat rate system.  
When requesting a day off is like pulling teeth.  
When companies complains that there is not enough good technician out there.  But, if we get treated like trash and pay sucks.   No one wants to go back to this industry or even stay.  

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