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AAA Mid States

What I liked about working here was that the job was easy. It went by fast most of the time which was nice. I disliked having to work weekends but they at least did it every other so it was fair to everyone. I feel like the pay could have been much better. You have to work all holidays as well but most of the employees worked together so you got the ones you really wanted off if you worked ones another coworker really wanted. When I got hired they had just lost a manager for the call center and one was hired while I was still there and also left before I did and we were in limbo most of the time when we needed help or information about something. Policies seemed like they changed depending on who you asked about them so you never really knew what you could say was approved versus not for coverage on assistance. You didn't have assigned desks, you had to come in early to grab a good one and if it was the beginning of second shift and everyone came in, some didn't have a desk for 30 minutes before 1st shift left and you just had to stand around and wait. The chairs were horrible and very uncomfortable and the manager we temporarily had tried to get us new ones that were on sale and was denied by his management. There was no where up to go really just different departments you could switch to but you couldn't switch departments unless you were there a year. There was a lot of overtime opportunities when I was there, sometimes I worked 120 hours in 2 weeks which was nice when I need a big check. The PTO was actually pretty generous but its because you work weekends and holidays that they offer so much. If a snow storm was going to trap people they would give us rooms at the hotel across the street so we could walk to work or get picked up by a driver because it was mandatory to work your shift regardless of weather. Most calls were 2-3 minutes if the customer knew their information and location. Some customer's were rude if they didn't understand their coverage under their policy, or if it lapsed and they didn't think it had. If there were no calls coming in there wasn't anything to do but they were very lenient on what you could do in between calls. If it paid a lot more, had better policy management and an actual manager when needed and updated computer chairs and equipment where everyone had their own assigned desk, it would be much better. I also didn't like that they had a shift differential for 2nd and 3rd shift, but not for mid shift.

This job started so well.  It was a family like atmosphere.  They would throw birthday parties for employees and regularly had fun meals or other events for the staff.  

The job itself was standard, travel agent work.  Nothing particularly spectacular.  AAA was able to throw its weight about for a while with Disney and there were some perks for working as a AAA travel agent.  These perks gradually fell off, and the upper management moved goals from difficult to impossible.  We went from celebrating million dollar agents to making it the expectation.  Management could not understand why morale went down, and why no one was working extra hard to make now impossible goals.

The upper management here act like the company exists for their personal enrichment.  Educational trips meant for agents were taken by upper management and kept "secret" from the agents.

The company's "open door" policy 
 changed over time until upper management was behind a literal closed and locked door.

People were suddenly shifted out of their existing roles to undesirable positions against their consent.  You could take it or quit.

You were actively penalized for booking "non-preferred" vendors.   It was often better for me to REFUSE to book someone's vacation on a non-preferred, than it was to get the sale, and deal with the consequences.

My pay was based on commission.  When at the end of my employment I pointed out that in my position it was IMPOSSIBLE to earn commission, the answer from upper management was, "Yeah.  We know."

Simply put, this place is toxic.  If you're not one of the chosen few, management will chew you up, then kick you out.

Some of my coworkers were friendly and very personable. The longer I worked there the higher the turnover rate got. People would leave a never be replaced, instead extra duties just got piled on to other people in the department (and sometimes on to people in a completely different department) which adds a lot of confusion to what exactly your job is. Ideas and respectfully presented opinions are seen as hostile actions against executives and managers. My biggest issue was that the offices almost never closed due to snow, if you could not make it in and it snowed that day it was an "unapproved absence" which means no pay. Lower level workers have to risk a traffic accident to come in while executives and managers would usually not show up. 

At the end of the day, it was obvious upper management only cared about themselves. This is a good place to work if you are good at blending in while looking elsewhere to work. I would not recommend sticking around longer than you have to.

Training was absolutely terrible.  I was so bored all day.  When you come in in the morning none of the other ladies say hello or greet you until you say something to them.  I just can't deal with having to work at such a slow place.  I also felt like I was in a library.  It's so quite and if someone actually talks it's in a whisper.  It was just not the environment for me.

Also, no sense of urgency when helping customers.  I am used to working at a very fast pace and this was nothing like that.   

I only stayed a week, and maybe I should have stayed a little longer,  but I was missing out on interviews for other job opportunities.

Slow and not busy. I’ve learned absolutely nothing but that my coworker can walk all over me and my boss doesn’t care. Management was okay until she watched my coworker call me out about something and she agreed with her.  There is not much to enjoy at this job. The hardest part is coming in every day and not knowing how I’ll be treated by my coworker. They will forever have a hard time filling this job with this specific coworker working here. Shame on this company for letting a PREGANT women be treated so badly she calls off and gets physically sick at work. 

For such a small company there is an overflowing amount of upper management.  And they are on lock down. Don't speak to them and they don't speak to you.  There is no middle ground here. This place has a negative atmosphere and morale is low. Wouldn't take much to turn it around.
Not enough pay, not enough employees to handle the workload. Constant emailing about what needs done and yet you have 50 other things on your desk that you aren't able to get to. Management only speaks to you from behind their computers.

There is nothing rewarding about working at AAA. There is initial "room for advancement" promised, but it is not true. Worst management I have ever encountered before. You are questioned about why you need time off. There were definitely favorites and this greatly impacted our workload. In my office we were given chores - on top of our normal duties! To this day I cannot think of one enjoyable part of working here.

Back when I worked here we were almost always understaffed and stressed out, especially during inclement weather and around holidays. My overall happiness was at an all time low by the time I left, it was a toxic work environment. Also got a promotion and was trained on a new position which required more skills, with no pay increase, even though I was doing more work than before to help out. 

Onebthing was made very clear working here, management is in this for themselves.  They are VERY ready to enjoy the perks they can grab for themselves, and have bo issues cutting the throats of their employees.

You are a cog, and they want you to remember that.

Not a difficult job, but poorly staffed and managed which causes stress for employees.  Very mediocre pay and benefits. Minimally staffed which causes major problems if anyone has vacation or illness.  Management fails to respond to employee concerns.

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