travel advisor

insurance agent

member services representative

travel consultant

training specialist

AAA Northeast

I worked @ AAA in various positions for a number of years however I ended my tenure in the Insurance department, so I will focus on that.

If you enjoy micromanagement, constant negativity from management, treating you like you're just another warm body in the seat, and borderline infringement on your personal life - then by all means, AAA Northeast is for you!

Everything you do is looked at under a microscope. Little mistakes can be held against you rather than just being simply corrected. The management is watching out for you to do literally anything wrong so they can issue a disciplinary warning or snap at you just because they can. Don't display any enthusiasm or show that you work hard either, because that'll be used against you when they dig deeper to find your flaws and/or heap on extra work. But, if you suck at your job, you'll not only be kept on, but given chance after chance after chance despite their incompetence. 

The upper management is the epitome of a 'good ol' boys' club featuring dusty old men at the top who are completely out of touch with consumer trends and the culture of the people they employ. I distinctly recall the CEO pointing at my tattoo on my forearm and talking to me about how that was OK because I was a male, but didn't like it on the female employees, so he was looking to change the handbook to make it so female employees had to cover visible tattoos.

Oh, and the rulebook you sign at the beginning of the year? Don't expect the management to stick to that when attempting to fairly assess individual employees, as rules are bent and changed to suit the whims and anger of the people up on top. 

If you're a big fan of people being petty then you should attempt to ascend to a managerial position as all the people in charge are extremely petty and will needle people for the smallest infractions and crush the spirits of those that are trying to be happy. For instance, if any people are leaving the company - you are not allowed to celebrate their new found success, any cards/balloons/cakes/etc have to be shared in the break room away from the office, as someone will complain.

Finally, don't expect to move up in the company unless you befriend those that are above you and play their games to a T. Hard work and long term tenure are not rewarded, perhaps only looked down on. Speaking up for yourself and being pro active are not welcome at AAA Northeast.

All in all, AAA is a decent company if you are looking to boost a resume, but only the true sadists will stick it out in the long term as this is for hardcore corporate masochists only.

AAA Northeast is the place to be...or so you'll hear from the recruiters.  I started my position there with the hope that this would be my career; a place I could grow, contribute and stay long-term. But between the constantly heavy workload, the extremely unrealistic expectations and disorganization; I quickly realized what a terrible mistake I made accepting this job.  I have never worked for a more disorganized and uncaring company in my life!  

First off; if you don't plan to work in the Providence HQ location--don't even bother applying.  You will not get promoted, you will not get recognized for your achievements and you will not be treated the same as your team members in Providence.  If you do decide to work in another location- be prepared to travel to HQ on a regular basis so you don't get forgotten.  Even after a full day of travel, you're still expected to show your face in the office so make sure you don't stop off at your hotel to check in first!!  No one from HQ will ever inconvenience themselves to travel to the other locations so consider this a warning:  watch out for those 24 hours prior "I'll be heading to your location tomorrow" calls from Providence--- because when a high level person decides to leave the "promised land" to visit another office; it usually involves tear-soaked tissues, an empty WB Mason box and a not-so-private escorted exit from the building.

It was very apparent to me from Day 1 that the HR Team runs the show--- they do what they want, treat employees like inconveniences and they really love to hear themselves talk.  They pat themselves on back for every little thing they do but the other employees openly talk about what a joke HR is.  There's about 40 HR employees in Providence but good luck getting a call back if you have a question-- and you'll need even more luck if you do get a call back because not only are they rude; they're also very condescending.  

The "Club" prides itself on developing its employees but the second you show that you may have a skill that needs development, there is a target put on your back.  Best case, management and HR will sit you down, tell you what you need to fix and then make you feel like you no longer belong there until you find another job and resign.  Worst case, they won't say a word to you and then randomly pop in on a Wednesday morning and fire you in your office and then escort you out in front of all the coworkers you've known for 45 years.

Long story short---the most enjoyable part of that job was putting in my notice.

I worked for AAA Northeast (AAA Southern New England at the time) and it was awesome.  I had some life changes that had me leave, not because of the company.  So when I had the opportunity to come back, I jumped on it!  Sadly, I had no idea what I was in for.  For the record, I was able to meet some awesome people while there.  However, if you are a woman or have a disability especially in management, that is apparently a problem in the dispatch road/service side...they are hemorrhaging good people while the insulting, ignorant management team and dispatchers stay because they can't get a job otherwise.  
AAA allowed the following to continue to happen involving many people: 
-Screaming matches on the floor of the call center
-Unclear direction from upper management, opening up liability with each change they made but DID NOT communicate properly 
-Yelling and unprofessional behaviors in meetings routinely
-Favorites clearly marked, regardless of their performance 
-3rd party vendors (ie tow truck companies) allowed to verbally abuse anyone over the phone (granted harder to control since they are vendors) 
-Discrimination/insults/hostility against those with disabilities, management allowed to "make fun of" dispatchers needing to miss work 
-If you go to HR, as someone else said in their reviews, target immediately on your back.  They ask you what you would do to change the environment, even if you have a well thought out good plan to bring people together and make the environment better, they don't care nor listen.  They will begin to bully those that do stand up (and there were many) and eventually that results in someone leaving the company mostly by choice.  
I could go on, but you have the idea.  For the record, I personally was not fired and left on good terms.  But I have seen those fired that shouldn't have been while those encouraging  hostile work environment behavior stay on and I am sure they will continue to do so.  
I would not recommend working here, not in dispatch/road service.  Maybe other business lines are better, but I didn't hear to many good things.    The whole experience was really sad, because it use to be a great place to work.  They were not making any positive changes.  And more and more excellent hard working people will continue to leave.    

I worked for AAA at the Providence HQs. I started off as a intern when I moved from NYC to RI. Seeming I was thrown the opportunity I can't really bash the company. I recently left AAA in or around May of 2015 when I decided to leave my Full Time job working for RI Insurance Exchange to move to Blue Cross Blue Shield RI (AAA turned into my PT btw). I decided to leave both jobs to pursue a career at BCBSRI which was total mistake. I worked for AAA for 7 years and did enjoy working there all 7 years until I continued to apply for a position as a security officer. I was told I didn't have any experience, no degree (which I was a sophomore in college obtaining my law degree/criminal justice) and blah so I made it my business to obtain a Certified Protection Officer Certificate (seeming you can't gain "experience" without getting hired and who wants to hire someone without experience in the US? NOBODY sigh) and I applied to a weekend opening (same hours I was working with my full time employment elsewhere) and guess what? That still wasn't good enough! Btw I was about a semester from obtaining my bachelors degree. Almost a year later the weekend position opened up again Apr 2015 prior to me leaving to BCBSRI I applied once again. An outside person applied and guess what? He was given the job and not one of their owns who served years with them, obtained a certificate as they requested and a BACHELORS DEGREE what more could you possibly want? Anyways long story short I placed my two weeks in there after explaining my decision was solely based on the transiting to working for BCBSRI and needed my weekends off to focus on me and getting a job within my degree but also made note of the situation I had went through applying not once or twice but THREE times and not giving the opportunity to grow within the company and gain my security experience there so I can move up. Turns out the gentleman they hired worked a weeks worth to obtain a check and NEVER returned so guess what? Lol they opened the position again and so long went myself.


I'm now a police officer with NO EXPERIENCE in police work nor security. Just a female who has a degree and determination which they failed to realize. Overall, as I mentioned they are a great company but the hiring management stinks* sorry my fellow PROV HQs but you know it's true.

Typical work day during shift, inputting road service calls, addressing memberships, & payments, 

Great job for high school kids, to get into working world, thats about it.

Management, is very poor grade - managers are old enough to know better about proper work ethic, & do not treat anyone with respect. Only those that they are friends with or related too are treated properly. Call Center has alot of family of others within same department, & those individuals, are given time off when needed, & if not part ot the click, your written up for nonsense, & rules & policies are changed & made up as they go along. This is turn ruins the environment in the work place. Managers have intimate relationships with employees, etc..etc...etc...moral is very poor. HR is worthless overall, & company as a whole is very big dissappointment, & real shame.

Going into AAA, since its been around for 100 years, you would think it would be a place to make a career. AAA moto is about its members & employees are valued in the business the company is in & that  is really alot of smoke & mirrors, & lies.

Call center uses hostile management style & is the norm in day to day operations, the call center is the stage for the managers to rebel & talk really loud, so call takers & members can hear the drama occuring in the background regularly & evening shift is like a day care center - very unprofessional & this is a result of the overload of related family, friends, neighbors, & this in turn basically ruins the environment for others. A cult like mentality style of management, & managers when needed are on extended breaks & lunchs & no where to be found, & nothing is done when brought up addressing policy violations.

Best advice don't buy into the lies told during the interview process, just move onto next help want ad.

AAA Northeast was one of the worst companies I have every worked for, supervisors are rude, condescending and belittling. Some of them are complete narcissists making it very difficult to work with them. They offer little support for their staff. If they feel you are intelligent, they consider you a threat and will want to see you fail. Most of them are lazy too and just want to sit there and get paid without doing a lick of work. There is no room for advancement because everyone's brother and sister works there. They play favorites with siblings and their favorite non-family members.  It's also a customer service job. Some members are never happy, so if a member is being irrational wants to give you a bad rep. the supervisors will council you just so they can keep the member's business. By the same token, they treat their members poorly. Sometimes they don't have enough trucks to service member vehicles. Their is a call que which can exceed 350+ calls at peak times and during winter. Some employees chit chat for over a half hour at a time and they aren't given a reprimand. They don't want the members to know about that. One poor lady was left waiting at a mall in Massachusetts for battery service all night long in the freezing cold. I had to tell her she had to wait 8 hours for service. The dispatch manager was a giant you know what. No other way to put it. He only cared about getting enough money to retire. Didn't care about employee opportunities or opportunities for your success. Would violate company rules like dress code but would discipline others for breaking these rules. He failed members many times without consequence. He was arrogant and headstrong and had everyone wound up so tight it took the joy out of everything.

AAA Northeast used to be a great place to go to work. Coworkers were very helpful and friendly. There weren't many slackers. People worked hard. We just verified name address and phone numbers, then upsold services. Training was great. Had a great support system. However, management changed, supervisors were leaving, and all of a sudden, we were then required to ask for an unnecessary amount of 'verification questions' during membership calls. If someone was calling in to simply pay their membership renewal bill, we are required to verify two phone numbers, date of birth, on top of name, address, email, and upselling services. They said it's for verification and data collection. However, if a member declined, then we would move on with the call. So we aren't required to verify it to help a member, but are required to obtain it at the same time. It adds to call handle time, which management cared about, but we still had to do it. It turns members off, and it was just burning me out.

Slackers weren't being held accountable and were making the same amount of money as seasoned counselors. The best agents were leaving and dropping like flies. New people were being hired but they were questioning too able character's who could not be trusted. People will be sneaky. Try not to share too much or make friends here. 

EACH AND EVERY winter at 9am, I would walk in and see 300+ road service calls in queue at a time. AAA never did anything about this. If it snowed an inch, I knew hundreds of calls would be waiting when I logged in. We took the calls but it didn't matter. Members had to wait hours during the busy seasons, which caused them to call back and increase call volume anyhow.

I received annual raises but it was still peanuts. I left and am glad I did. The job was making me go crazy. And I was a top performer. 

Working at AAA Northeast was my first job straight out of college. I wasn’t sure what I wanted to do with my degree, and I sort of fell into my position there. I ended up staying with AAA for 5 happy years. I learned more about the products sold (there are MANY different services!), and even more so about myself as a growing professional. They offered fabulous training programs and there were multiple opportunities for me to thrive and grow. I began as a Member Service Counselor and quickly progressed to management, ultimately becoming a Branch Manager in my last year. The work environment is fast paced, and there are tons of opportunities to succeed as an individual and as a team. I left AAA on my own terms to pursue a career in Travel, which I learned my passion for while at AAA. I loved coming into work every day and I value the relationships that grew during my time there. I did have very frustrating days, due to tedious tasks and poor work ethic of my employees. Your team is only as strong as the weakest link, which was very frustrating for me. There were certainly days where I felt defeated, but overall, I absolutely loved working for them and I would go back in a heartbeat given the right opportunity. Upper management was always receptive and supportive of me and my successes. Strong customer service skills and patience are a MUST. My career with AAA allowed me to understand the value of being a member for life far beyond just road service. The benefits were great, and the pay was average. There are many opportunities for bonuses but most rely of the success of your team, which ultimately reflects on your performance. 

I was excited to work for AAA northeast - that is, until I got there. They micromanage you. If you’re on a call more than five minutes (keep in mind, sometimes you are trying to locate a member who is stuck on a highway using the most terrible tools possible or a gps “locator” tool that doesn’t always work, so sometimes these calls can take a little bit more time), they will harass you and ask you why you’re on a “long call”.  They will alter your break schedule without telling you, and then chastise you for adherence.  Fellow employees will humiliate you by texting others when they notice you’ve made a mistake and send screenshots of your mistake to others in order to humiliate you. Management plays favorites. Watch your paychecks. They will deduct benefit money before you’re even eligible for benefits if you sign up.  They’re great at pretending they care when they don’t. Don’t bother requesting time off for important medical appointments, even way in advance - they will deny it.  Training is beyond inadequate. They tell you one thing and when you start taking calls you find out it’s completely incorrect. They set you up for FAILURE, not success. There is NO SUPPORT once you are on the “floor” taking live calls. They put you in a “teams” chat and good luck getting someone to answer. While you’re waiting forever for an answer with the member on the line, they will ding you for being on a “long call”.  It’s an “oh well, you’re on your own” support environment. They’re very snobby and condescending. They will be super fake and make it sound like all unicorns and rainbows to work there, but trust me. RUN!! FAST!! Don’t say I didn’t warn you.

There were approximately 7 or 8 good years with the club. There was a chance to move up from a part time employee to full time. From full time to a leadership position to a supervisor. There were many AAA classes for leadership offered and taken. For a time I was part of a team. The last 2 to 3 years brought in a new leadership structure. As the saying goes too many chiefs and not enough Indians. When there are several lines of directors and managers it is a difficult task getting on the same page, let alone the same book. Our front line staff was and is overworked, lucky to be able to punch out and leave their desk for a 30 minute lunch break. Employees with several year tenure find new jobs some new employees only make it a few months and all of a sudden they find something better. What seems like an easy task of getting a tow truck out to a member in need sounds simple in theory. Fact is most of the time things get done seamlessly. It's the one offs that go unnoticed or that are not brought to your attention until it's too late. Needless to say it doesn't matter how many times you have saved the day, night, or week. How many team members appreciate what you do day in and day out. When you work for an at-will employer and there is one thing that turns ugly you will be made in to the example for everyone else. If you keep your head down, don't make waves, do what you're told you might be ok, just don't screw up. Oh and that open door policy with human resources, you might as well tattoo a target on your back.

Top Job Titles	Average Salary
Travel advisor 7 salaries reported	$25.00 per hour
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Training specialist 3 salaries reported	$49,667 per year

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