insurance agent

customer service representative

tow truck driver

travel agent

automotive technician

AAA The Auto Club Group

AAA as a service and product is fantastic and I would recommend it to anyone that would have  a need for it. However, working for the company is incredibly frustrating as it is disorganized, has unreasonable expectations for its employees, and promotes poor leaders into management positions. This primarily holds true for in-person and non-corporate workers - if you work directly for the corporate office or work remotely, from my experience, your job is significantly better. 

First, the training. When you're hired on, the training process is incredibly slow, repetitive, inefficient, and largely unhelpful. It took 3 months to go through training enough to actually interact with customers and do my job. That's 520 "working" hours before working the job.

Then, you have the actual job. When you start interacting with customers, management breathes down your neck, constantly hovering, constantly monitoring your every move. If you make any mistakes, you are chastised and ridiculed for it. There was no trust given at all. Even the tenured employees who had been there for 20+ years were still being babysat by management.

Management in general is a huge issue; managers are responsible for several locations all around the region/state and cannot give their attention to their employees when they're needed and whenever you are given attention by them it's almost always because they think you did something wrong. There's no encouragement, no help reaching goals.

Speaking of goals - they're all unachievable. They claim to have thousands of "warm" leads ready to call at any time, but in reality those warm leads are just people who are already members with no interest in other products being sold to them. It's almost worse than cold-calling. Additionally, the customer management system is clunky and borderline unusable. It's time-consuming, unorganized, and most of the "features" are junk. 

When it comes to actual sales, there are occasional hot leads given to you, but not enough with actual interest in hearing from an actual person 90% if the time. When you have a lead, you're expected to call them at least 10 times over the course of a month and email even more than that. They claim that this is a tried and true method of getting someone's business, while if you're actually in sales you will know that if you've called and left voicemails with someone 5 times, calling them 10 more times will not be effective. If they wanted to talk to you, they would. 

While as an insurance representative you may think your primary goal is to sell insurance policies, the commission system is so garbage that you're better off focusing on selling memberships because the commission on those is exponentially higher than on policies. Not only do you only get a 2% commission on auto policies, you also get chargebacks if your customer even so much as removes a vehicle from their policy within the first 6 months. 

You will also be in multiple meetings every week, most of them 1-2 hours long, and all of them pointless. Recaps, trainings, encouragements, you name it - it's all a time suck and takes you away from your actual job. 

Other important notes - as P&C insurance salesperson, you need to hit a minimum number of membership, credit card, and life insurance sales in order to qualify for raises and meet your goals. But good luck reaching any of those goals, since almost ALL of AAA's marketing budget is allocated to Florida and the marketing budget in MN is close to 0. Good luck getting anyone into the office when they don't even know you exist. 

Overall - working for AAA is frustrating, leads to burn-out, and exposes you to bullying from middle management. Don't do it.

Every day I did approximately 55 calls and email following-ups on warm leads in our system.  Took care and assisted walk-in members with travel or other needs, promote and sell Memberships, company credit card, and participate in “PowerHours” which consists of making cold calls to obtain new insurance and Life sales leads for insurance agents.  Difficult part of the job is meeting the weekly, monthly and yearly mandatory minimum quotas for memberships, credit cards applications and insurance leads.  It is also difficult to work in an office managed by a manger with NO travel knowledge. Travel employees need skilled daily support, communication and knowledgeable leadership to direct them towards individual growth.  Additionally, it is also very difficult when a managers promotes competition among the office employees - which only destroys team work and the happy working environment.  ACG has an excellent employee performance review program in place for mangers to use as a tool to help employees work through a “self-competition process” for self-growth.  Unfortunately some managers  do not recognize nor follow the ACG process.  Instead they force employees to compete against each other (using untested and ineffective motivational programs) which is only successful in dividing the teams, and promoting jealousy, resentment, and disdain for the more skilled and successful employees, by the weaker salespersons.  Each employee should only be compared with their own past achievements (not others’) to increase their confidence and self worth.  And the weaker salespersons should be given more training and more attention - not be publicly punished through the results of ineffective motivational programs that directs more business to the more successful (who have a much bigger client list), and less business to the weaker sales employees who have just started in their new sales positions.  Regional Directors; who should be providing more managerial training to their managers dealing personally with employees, instead of just focusing on the managers ‘sales success’.   ACG executives need to ASK the retail employees and LISTEN to their suggestions on what, where and how to improve overall business, and the work environment - because they are the only ones who have the  front row view point, and first hand experience of the day to day business dealings.  The field manager is not an effective yardstick to measure the branch offices’ business success.  Numbers on a budget spreadsheet does not ‘tell it all’:  Especially when it comes to recognizing good loyal employees from the bad ones.  Managers are human and can be biased due to favoritism. The costs of firing, hiring and training new employees can make a huge dent in revenue, but even a larger loss in the company’s reputation!  The most enjoyable time of my job was when I worked under a professional travel experienced manager, who ran the office with skill, knowledge and a good attitude towards the travel industry.  The biggest lesson I have learned is never be afraid to utilize the excellent resources of the ACG HR Employee Relations department available to employees.  ACG is an excellent company to work for, they are very good to their employees; you just have to be lucky in finding an branch office with a good field manager who practices using all the ACG policies and procedures.   

AAA Travel was a great place to work up until a couple years ago.  The new CEO has really put a lot of emphasis on productivity of things that have nothing to do with what people were hired for, to be a travel agent or an insurance agent. They want us to go over so much membership info and cross sell so many of AAA's other services to our clients that the clients are exhausted by the time we get to the actual reason why they came in to the office. They do not allow us to offer the right products to each client if it actually benefits them. They want us to bombard everyone who comes in with everything we offer. They raised the job plan goals so high it's nearly impossible to make the goals especially in certain offices located in lower income areas. This affects bonuses at the end of the year so that we don't get them or they are much lower than they used to be. Goals are the same for every employee no matter what office they are in which is totally unfair since the offices in more upscale neighborhoods have no issues making certain goals due to their locations in higher income areas with more clients that have a higher disposable income. Management doesn't want to hear any constructive criticism on how things could improve so your stuck. PROS: The pay is good because you get an hourly rate plus some of your commissions if you hit your target amount each month. They give lots of opportunities to make extra money on incentives offered throughout the year. The benefits package is also very good and the amount of PTO time they give is good. However their policies on calling out for having a legit medical issue are very unfair and they will let you go if you call out more than their policy allows even if you're calling out for medical reasons so be aware of that. Your productivity and exceeding or meeting goals means nothing to them. You could be a top producer and they will still fire you over calling out for medical reasons if you call out more than 6 times in a year. Overall I did like working there but each year got more difficult as goals were raised higher and higher, more than just your average expected increase. 

Expect almost every day to have some sort of Mandatory Over Time. 30mins to 2 hours depending on the call volume. Auto Club North and South merged a few years ago and decided it'd be smart to close down 3 call centers in the process. It's been a disaster ever since. Rarely is there a time of availability. They constantly move//cancel//delay breaks or lunches due to call volume and the unreliable programs//systems//phones being used that crashes constantly. The day consists of fielding inbound calls from stranded motorists. Because of the poor network//or poor performing towing companies contracted with AAA (due to low pay by AAA) the mbr's suffer and end up waiting too long for service. Unfortunately, you then take the brunt of that from the member. You like pizza? They'll be offering it all of the time to bribe you to work thru your lunch or to work even more over time. AAA has upped the starting pay to convince the public to come work for them. It's not worth it. The place slowly kills your soul. They are offering current employees $500 to refer someone to work at AAA. I personally couldn't do that to any friend//family member. Upper Management doesn't care about anyone. They have voiced out loud that "This is the way it is, if you don't like it, you can leave". They're just looking to hit their goals and specific numbers. Nothing else matters to them. Supervisors try their best to accommodate their team as best as they can, but even they have basically given up. AAA has lost many seasoned Supervisors & Employees over the years. It's to the point where there are so many new people, that no one knows anything anymore. You could ask the same question to 3 different Supervisors//Product Specialist and get three different answers. Possibly all 3 answers being wrong! I enjoyed working with my co-workers and people try to make the best of it. You can just see the emptiness in people when they're at the end of their shift. It drains you. Please, look elsewhere, you'll be glad you did.

If you desire to be mistreated, overworked, micromanaged and to work with people who act like high school children AAA Bank is the place to go. For this company to be as popular and as large as it is you would figure that the company would invest in proper training for their banking staff. Nope!!!! It is the complete opposite. You will learn everything on your own and when you fail instead of being trained the proper way management will remove the task from you. There is an excessive level of contact and neediness required to work here. You will be contacted via email, skype, teams, phone call through teams, personal cell phone device and a visit in person from the person trying to contact you. Management and needy colleagues make it extremely difficult to focus on you task because they are lazy and too incompetent to complete their assignments individually. You are expected to be a banker, but you will be taking calls on behalf of the call center every week. you will also be responsible for training other departments even if it doesn't make sense. Management doesn't believe in working smarter instead they like to work harder to pretend that they are busier than what they actually are. you are also expected  to write down each and every task you have and report the time that it takes to do the task and report it to management. meaningless morning huddles that doesn't contribute to the success of the bank or its employees. the calls are usually about management going out for drinks in on the weekend with other colleagues and speaking about their children as opposed to wasting 30 minutes of employees time. there are absolutely no training guides or modules. if you dont tell your business and discuss your personal life you will be disliked. new hires and even temporary employees are forced to do mail and paper boy like task. if you actually desire to utilize your intelligence and develop new skills this job is a no go

I started off in sales and the compensation plus commission was amazing. The training was excellent the company did everything they possibly could to ensure that you passed your test and gave you all the possible support. I had some of the best supervisors in my working life at AAA... until the holidays. leading up to Thanksgiving and lasting until tax season people simply did not have the money to purchase policies. It was almost impossible to meet your quota for the month much less for the quarter. At that point you are either written up each month and could possibly be fired or you can switch over to another role. If you were sent to billing course service you really got a hard way to go. In customer service you essentially rewrote policies so you had to have your license however you received absolutely no compensation for it. You had to correct the mistakes of The binding agent and deal with frustrated customers who were handed the bait and switch to purchase a policy just so the agent could earn their commission. Up-selling insurance to the current policy holders that you were assisting wasn't the worst thing or the hardest thing to do even though, yet again you received no commission for upselling until you were able to meet an unreasonable quota. 1 sale unit short and you got nothing. Even more difficult was the membership sales expectation in a role where you are fixing the mistakes of others or adding other vehicles or properties to an already existing policy. so outside of the quotas I have absolutely no complaints it was work from home but there was still all the support that you needed and you could pop over to the office and meet with your supervisor if you needed to. I can't say that it's the worst job that I've ever had I did enjoy it but the frustration of tending to your customers as well as trying to meet unachievable quotas did take some of the joy out of the job.

What is the best part of working at the company?
Remote work flexibility. Competitive compensation and benefits package. Good work-life balance potential.

What is the most stressful part about working at the company?
Management in certain departments operates with little accountability. Some managers engage in what feels like workplace bullying - verbal condescension, arbitrary decision-making, and creating impossible situations for employees they don’t like. When you try to address issues through proper channels, HR seems more focused on protecting the manager than resolving the problem. The stress of working under someone who has unchecked power over your job security, with no real recourse when they behave unprofessionally, takes a serious toll.

What is the work environment and culture like at the company?
Highly variable depending on department and manager. Some teams report positive, collaborative environments. Others experience significant culture problems.
The challenging aspects I observed: management operates with minimal oversight in some areas. Decisions can feel arbitrary rather than based on clear standards. Professional treatment depends heavily on personal relationships with your direct supervisor rather than objective performance metrics.
HR tends to protect organizational interests over individual employee concerns. Internal processes for addressing workplace issues exist on paper but don’t always function effectively in practice. Speaking up about problems can carry professional risk.
Positive aspects: remote work flexibility allows autonomy. Some teams genuinely have supportive cultures and fair management.
Overall: it’s a gamble. Your day-to-day experience will be determined almost entirely by which specific manager and team you’re assigned to, not by company-wide culture standards.

● Work-life balance
This job has just taken a turn for the worst. It is constant harassment from supervisors/management and has become extremely stressful. The pay is not worth the stress here. It is back to back calls with not one chance for a breath of air or to even realize that your previous call has ended. The members are the worst part of the job and call in and don’t know anything about what they want or where they are and if you do get someone on the line who knows something “praise God”. The job is seriously understaffed therefore the employees are being overworked. It used to be a great place to work in the beginning, but as years go by, it just becomes draining. I wouldn’t recommend this job to anyone. Please apply for another job.

● Management
Management is the worst and supervisors are constantly changing also because at this point everyone is tired of this job. They never want to take sup calls and will say anything to avoid to talk to them.

● Overall
This job is the worst job I’ve ever had. Well in the beginning it was a great place to work at but as the years went by it became seriously draining and stressful. The pay isn’t worth the type of job that we do. It is constant back to back calls with NO chance for a breath of air or to realize that your previous call has ended. The supervisors are no help and never want to take sup calls when a member request to speak with them. And the members here are the WORST. They are very annoying and don’t seem to know any of the information that you actually need to know from them but will be able to give you all other irrelevant information that you don’t need. I would not recommend this job to anyone not even an enemy. Oh and expect constant harassment here. This is the type of job where you are only noticed if you make a “mistake”. That’s when you will hear from management or your supervisor. Any other time they aren’t anywhere to be found.

The training experience was great. I really thought that I was going to be working for management that cared and lived up to great ethics and values. The benefits, paid vacations, and health insurance were great! (They have changed most of it now) I learned so many skills from my trainer and on my own. The hardest thing to learn was pin pointing where members were exactly located. Once out of training I was thrown to the wolves. Everyone was put into different supervisor groups and the environment became very stressful. I was set up for failure when I really wanted to succeed and go further in the company rather than stay a call receiver. My co-workers were smug at first. We all had to share computers. I really had to force being friendly and saying hello first, every time. The job was pretty easy for me and I enjoyed helping stranded motorists. There were plenty of over-time opportunities One hard part was learning and remembering all of the hundreds of employee policies. Another hard part was staying healthy. The building/air ducts/ice machine/bathrooms were filthy and I caught a GI infection that ruined my career there. I wasn't the only employee that got sick. If you have allergies, weak immune system or other environmental health issues I don't recommend stepping into the building. The short term disability pay will last only so long before you run out of money and cant afford to seek medical attention. All in all I did enjoy learning about vehicles, mapping tools, and helping people but it was not worth me leaving my previous line of work. If I had to do it all over again I would not have spent so much time and effort getting this job.

What is the best part of working at the company?
The best part is serving the members and the community through helping them with their transportation needs on their vehicles whether it's a lockout a flat tire or diagnosing the battery starter or anything else situated with the vehicle and if not able to fix on-site calling dispatch for a toe to the requested Service.

What is the most stressful part about working at the company?
At times it could be the boredom and at other times it could be the high pace and volume of calls coming in also depending on the weather and the traffic connecan be some very extreme and dangerous situations.

What is the work environment and culture like at the company?
You are just another number nothing nothing more nothing less as long as you do your job you should be okay but God forbids you get hurt and have a very physical and medical accident they will treat you like They will treat you like a criminal like it's your fault that you got hurt at work in incremental weather conditions there have no loyalty for you no respect no Integrity You're just another number at best well most of the management sits on their  Sergeant sitters.in the office and most of the technicians know it all you have to do is look at the cameras.

What is a typical day like for you at the company?
It depends on the members and their needs mostly if it's cold and icl the batteries die and they need to get jump-started or replaced and also if it's bad weather conditions there's gonna be a lot of people getting stranded on the highway everywhere possible and they need to get told out just depends on the daily activities of the public pretty much.

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