store manager

associate

custodian

AAFES Exchange Service

I came to work at the Exchange after having been a Military Brat for most of my life and, after graduating years later, figured it'd be a good place to start, and it feels like a bare minimum start on life.

The day-to-day can range from desperately trying to find something to do beyond simply front-facing or dusting, or rapidly helping customers while trying to best fill empty spaces with products with either new or overstocked items that need moving out. It's bothersome and the oppressive sense of any form of slack is seen as poor workmanship is all the more infuriating.

The training wasn't fully comprehensive with me, to this day, still finding something I don't know and feel like I should for the sake of efficiency and being able to do my job.

Management can range from a lack of communication, even on stuff that we need to know for say when a particular product will be available again such as for promo, or conflicts of interest between different managers on what they want us to do while giving off this impression that we are not but replaceable automatons.

The most I can enjoy, for now, is the people that I interact with personally such as the customers, who more often than not will be good people, or those in the same position as me if not in my department of the store.

Beyond that, the pay is cheap and mediocre and may as well be considered insulting, the benefits are amazing but will take a sizeable chunk of your pitiful wages so it nearly cancels out the positive there.

Overall, the atmosphere feels oppressive and confusing and it all culminates in this sense that there was a time where working here felt far more dignified and good. Not just in who we cater to and serve, but how it supports us to make it all the better for our men and women in uniform.

Managers don't really have any people skills at all.  They have no clue how to lead or inspire.  Short staffing is the order of the day here.  Management thinks it's an effective cost-cutting solution.  All it really does is aggravate employees because they are buffaloed/bullied into doing more work, often times tasks that have nothing to do with their actual job duties.  All the while managers sit in their offices most of the day.  It also doesn't save money due to the enormous turnover.  It takes way more money to hire and train an employee than it does to keep an employee.  Most new hires are intermittent that don't get any benefits at all.  Make sure you get a part or full time position.  Pay is below average for the same work in the private sector.  Benefits are decent, although health insurance is a tad pricey.  It does take quite a bit to get fired.  Not even theft will always get someone fired.  Management says it's family serving family but they will sell you down the river if it benefits them, usually if it means keeping themselves out of trouble with their superiors.

Been to a lot of retail jobs. This place is by far the worst. Customers are tolerable, when the aren’t feeling “Entitled”. Some of them have a “You serve me” attitude. The management there needs a lot of improvements. . They micromanage, and you don’t feel appreciated for all the hard work you do. They don’t work with your schedule, there are always schedule conflicts. There were situations that came up (with multiple people) that showed that this place cares more about making money then they do about the people making the money for them (employees). They give you a job title, but what they don’t tell you is that you also take care of the rest of the store, including your department. The pay is ridiculous, not competitive at all! It’s not all bad though, the work environment there is healthy. I love every single one of my coworkers. They are Amazing! All in all, I wouldn’t recommend working here. It didn’t take me long to see that things weren’t greener on the other side, being a “Government Employee”...

My experience at this workplace was very challenging due to how management and responsibilities were handled. I was often expected to take on duties beyond my role, including opening and closing responsibilities, handling keys, and managing high-demand situations independently, despite not being in a supervisory position.

There were frequent instances where I worked through busy periods without adequate support or proper breaks, which made the environment stressful and difficult to sustain. Additionally, I felt there was a lack of hands-on leadership and support from management during critical times.

I also experienced a serious workplace situation that escalated beyond what I felt was appropriate, and while it was ultimately resolved, the overall experience left me feeling unsupported.

I believe improvements in staffing, communication, and management involvement would make a significant difference for future employees.


On the surface, this employer wants to boast military support and a family environment. However, after you're hired you quickly learn that there are high school-esque clicks with favoritism and politics woven throughout their culture. I have seen toxic unprofessional leadership and literally every level since its not merit that gets you advanced but who you know and who's butt & ego your willing to kiss for advancement. Furthermore, the work-life balance of all employees is absolutely horrible. They may operate on military bases but that is where the support of the military family ends. They are not receptive to the adaptability of their military spouses needs when it comes to scheduling conflicts and sudden changes; in fact, having such personal challenges will get you written up and terrorized faster than you can say Hooah! Ultimately, most employees were unhappy and beaten down by management and the workforce is constantly changing; and so, they are always hiring. 

I worked for The Exchange for 6 years. At first it was fun and exciting place to work at. But over the years management got worse and would praise those that didn't do anything and would treat the hard workers like rudley With Management they wanted everything done right away even when they would pull you from your department to help on register. If you didn't get what they wanted done you got yelled at knowing they had you running all over the place. I was told i would get Full Time put never did. Management wouldn't answer pages if something went wrong with the cash system or if something happened with customers making you look stupid at your job. Alot of the managers never even knew how to use the cash system or half the stuff they are suppose to know. They also promise one thing and do another. Management along with some General management need a new reboot or hire those that are willing to help and not stay in their offices all day spitting out orders. 

 Typical day @ Work. INCOMING CALL CENTER
Learned GOVT has good intentions, poor delivery.
MGMT All looking forward to retire & collect PENSIONS
Biased  & Flawed MGMT
Most DIFFICULT Part is dealing with MICRO MGMT
People you know are REAL, SINCERE & EMPATHETIC>


Work from Home since COVID 4 YRS +. I have worked here 10+ years. Nice 6 YRS @ AAFES HQ Walton Walker Dallas TX. People work her 30+ years. But like anwhere lots of politics, nepotism, shady dealings HR, EEOE, Union confusion. 

AI taking jobs mass layoff of Cashiers @BX, PX, NEX, CGX & MCX. Just like Walmart SCAN  & GO!

Call Center PRE COVID 400+ bodies. 

NOW DOWN TO 50!

I was able to work in a schedule that suited our shifting and unpredictable work and life at home. AAFES is extremely understanding, in that regard. I was able to enroll in and complete some courses to further my knowledge of the company and its processes, but only on company time - which meant after my shift work was completed. Since my work was almost never complete, because it was continual from shift to shift, and often spilled over from one shift to another, this was almost am impossibility, although they love to tout it. While it may have been an opportunity for self-improvement and career advancement, I was very rarely able to take advantage of that opportunity, decreasing my chances of a promotion and advancement in the company. Unfortunately, promotions were very rare and reserved for higher ranking members of the community - whether current employees or not.

Upper management does not give a hoot or a holler about the rest of the team. They're rude and overly nitpicky, target specific associates, play favorites with the supervisors, and work you into the ground. And then they just sit in their offices and do absolutely nothing while people on the floor are STRUGGLING. 

It's incredibly hot in the building, almost all the AC's are broken. It's gotten as hot as 78* on the floor and nothing is done about it, but they'll tell you they're getting them fixed. The AC has been broken for over 3 years. Be for real. Y'all aren't fixing it. and of course the only AC that works is the one in the offices. 

Almost every single associate is drastically overworked. If you have a good work ethic, you are punished for it. They will BURY you in projects and push you to get them done in the most unrealistic timeline. Especially if you're young.

I worked my way up from the bottom to my current job as a manager. Management at the time of my promotion was great but now they are terrible. They care more about the money than they do the people. We have stores expected to be open 12 hours a day, 7 days a week that only have 3 people on staff. Yet when requesting positions be posted for people to apply and for temporary hours due to the short staffing, leadership either ignores us completely or takes their sweet time taking action so by the time something happens, it is way too late. Do NOT work in food if you choose to work for this company. 

Top Job Titles	Average Salary
Store manager 1 salary reported	$23.35 per hour
Associate 2 salaries reported	$22,500 per year
Custodian 1 salary reported	$17.04 per hour

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