leadership development program

operations manager

automotive technician

automotive mechanic

management trainee

AAMCO

Aamco Oxnard family owned. Key word family because they are all that matters. Customers come next to last and employees come last. Sales manager / service writer gaureented sallary is minimum wage. Comission starts at 6 percent & never goes higher than 9 percent. Also if you make the sale & customer is unable to come up with the amount due you get nothing. Also if your customer doesn't pay till the next week your pay will suffer because your commission starts over from zero. Which changes whst you should have been paid by as much as $500.00 dollars or more. The general manager is a paid babysitter who will write down everything you do will correct everything you say. Very judgemental and will admitt that all his customers are liers. And when BAR comes in he will throw you under the bus evertime. The comeback ratio for rebuilt transmissions is about 6 out of every 10 unit's that are sold. So you will spend 60 percent of your time back peddling. And when it comes down to going for unemployment benefits the general manager has all the answers to assure you get turned down. So no that you have the truth about this aamco as yourself and you family is it really worth the risk working for this company. Only you can decide And good luck your going to need all you can get.

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Handling incoming customers, determining their immediate needs, and trying to keep them calm and happy. I learned that it is extremely important to treat all associates with a great deal of respect, and to help them when needed, and to train them on areas of weaknesses. Unfortunately our upper management and ownership did not have the necessary experience needed to succeed in our industry. Our location was extremely productive, and exceeded record sales and comebacks as well as warranties. Yet the overall company of 7 locations was mismanaged. The company was eventually sold, and three locations closed. The hardest part of the job was trying to explain specific needs to my immediate manager and owner. These needs were due to pricing, and customer service. The most enjoyable part of the job was having customers leave happy and come back to us when the need arose, as well as technicians that enjoyed my management style. It was also enjoyable to exceed previous record sales on a consistent basis.

Cheaply operated franchise. Lifts here are in poor condition, not serviced or tagged for a routine inspection. So, when you lift a vehicle that is not even near the rated maximum lift capacity and you begin to hear creaking and popping, be prepared to be retrained on how to load a car on a lift. Disregard any experience you have because the mediocre owner who wants to be the master technician and service manager will tell you how to do your job when he deems necessary especially if you ask for a second opinion. If you are new, will be expected to do service orders by the book time, while another mediocre technician may take 8-12 hours to do a timing belt job that calls for 4 hours. If you expect an employer to invest in you, they will, after 2 years working at this location for close to minimum wage. Are you willing to do custom work at a cheap wage? This is the place for you because the manager/owner/“master technician” will have you work on his vehicles and nitpick about irrelevant things like saving wiring connectors that anyone else would’ve thrown away because they won’t be reused. If you want someone to invest in your career as a technician, quality tools to work with, this is not the place to work. 

Lawrenceville location: The hours are not flexible. There are no benefits. The location is terrible. The training is poor. The place is very unorganized and dirty most of the time. There is no room to advance. It is hard to get a raise. They pay decently starting out but they did not compensate my pay for the 45 minute car ride to and from work. The work is simple but the manager at this location is hounding. The manager does not let you do your job. The manager starts a lot of drama by talking about the employees in the workplace. The family owned company is nice but the manager and this specific location are not worth working here. Finally, you have to put up with extreme discrimination if you are a women looking to work in this field. The customer's are unbearable for the most part; worse than what I have experienced working retail. And, you do the exact same thing every day.  Worst of all, the manager lies to customers frequently about the status of their vehicles. 

The work as a manager certainly isn't what one might consider very challenging, and I for one enjoyed most of the job in my 3 years with the company. However, due to the constant changes, lack of stability and the fact that since these locations are controlled and operated by local business owners, the job security and roller-coaster of stress you will experience is never ending.
I personally never went a week without receiving multiple calls concerning a lack of payment or being told we were being "cut-off" our credit because we were delinquent, and that type of business practice isn't stable. 
W-2's were not on time (months late), taxes were paid properly, and we even had our phones shut off at times (payment issues). This is the downfall for working for an individual versus a corporation. 
Great for short term job needs or with someone with shortened goals, not so great if you are an individual with drive who needs to go on and advance in a company.

When you work for AAmco, the Customer Service Manager is the only point of contact for your location.  You are there 6 days aweek from open to close.  It makes for some tough days.  You open it up, get the shop open, while answering calls making coffee etc...  Take in all the cars for the day, get your techs going and show them the priorities for the day.  No lunch, you cant leave.  you answer phones while ordering parts, eating lunch, not even a break to use the facility.  They had a headset for that.  call customers at the end of the day to pick up, or give them an update.  During this crazy day you must build all transmission quotes, and consult with those customers in person or on the phone.  get the cars done for the day, and get customers back in their cars, and close down the shop for the day.  

I learned with baptisim by fire, I really enjoyed mst of the job.  The schedule is tough, no breaks during the day makes it tougher.  I learned volumes in a short period of time.  I had some good techs, and some difficult ones.  The people you meet are the best part of the job.

I was part of a class of 18 Customer Sales/Service Managers...
We as a class should of been smarter than that. We all took the
Class for a week without pay. That should have gave us an idea what we where ask getting ourselves into. The class was a joke to begin with. We started at 8 am till 5 pm. Once again this was with no pay. After the class was over with the instructor met with each of us to let us know if we had passed the class or not and I was not surprised that nobody actually passed. After that process he would tell you that he would call you to set you up with the store owner for an interview. We all got called to interviewand we all got the job and diffrent locations through out the country. Well with that said day 1 at my job was a nightmare with customer complaints all day long. The worst is that the owner would hide from them all. Day 2 the cops show up because the owner could not handle the customer. The whole point is that all the guys that where in my class quit with in the first 2 days the rest quit with in the first 2 Weeks it had being a month and not one is still with AAMCO.. SO BEWARE YOU HAVE BEING WARNED... DON'T DO IT....

The entire executive team resigned early 2023 & no communication went out to corporate employees. Nothing. To this day, the positions were never filled and upper management responsibility was delegated across existing VPs & Directors. My supervisor is juggling multiple departments & in way over their head; impossible to reach, struggles to stick to commitments, and always changing direction like the wind. Franchisees run the show, the incompetence of leadership overshadows this iconic brand.

My colleagues with 5-10 years tenure have not had raises, you will never get one. Overall you will see they are cheapskates; to achieve departmental goals, you cannot count on a healthy budget to do so but you can expect your budget to be cut without much notice. 

Remote employees are left out of important information, current events, & in the end you are only a number in that budget rather than a human being. There are many other great franchisors out there that will embrace the talent of their employees and put them in a position to succeed.

This job was the worse business decision of my career. I was the service manager where my pay is based off of commission. When i was hired they promised me the world to get me to come in. After working there for only a month it was very easy to realize that they told my numerous lies about how much money the shop was doing on a daily basis, which directly effected my pay. The building is run down, the shop equipment is out dated and several of the lifts are broken and not in service.  The owner ship is out of touch on how a automotive repair shop needs to be run. Employees come and go as they feel, they come in late and go home early or dont come in at all for several days at a time and nothing is done to them because of how hard it is to find people who are willing to work 6 days with no benefits, no 401k , nothing offered to you that a REAL job offers.

Top Job Titles	Average Salary
Leadership development program 5249 salaries reported	$60,422 per year
Operations manager 819 salaries reported	$59,664 per year
Automotive technician 92 salaries reported	$31.97 per hour
Automotive mechanic 22 salaries reported	$31.41 per hour
Management trainee 1 salary reported	$62,500 per year

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