software engineer

account executive

senior financial analyst

support specialist

senior network engineer

ABC Fitness Solutions

The most important thing to know about going to work at ABC is that this has very little to do with customer service and is much more of a soft-collections style job. Calls and letters will come in at a very fast pace requesting to cancel, and you will need to juggle a wide variety of requirements to try to help. 

They do have a fairly extensive library of procedures, which is very helpful. However, the only languages they accommodate are English, French, and Spanish. Having worked with at least 2 people who claim they were signed up without knowing because their (or their parents) primary language was something else, this makes it very difficult to accommodate cancellations. 

You will also be making outbound calls to people who are behind. If you’ve ever worked in a collections environment before, you know that this isn’t terribly pleasant, and frequently results in being cursed at and hung up on. I’m not very sensitive when it comes to that sort of thing, but it’s difficult to keep high energy when you’ve got frustrated people calling in to cancel and outbound collection calls to deal with. 

I also received threats during my time here, and management was not interested in taking any sort of action to make me feel safe. 

Your calls will be graded by computer. The benefits are that you receive immediate feedback, but the downside is that you may well do all of the things that you were supposed to do but if it misread a trigger or misheard a statement, you will still fail the call. Bonuses, which are basically the only thing that make the pay worthwhile, are therefore very difficult to attain. 

The HR here is also a disaster. There was a very heavy Christian message throughout training, and I know that one of my Muslim co-workers left the company very early on. Also, there are several unfortunate jokes about women, their spending, their clothes, their nails, etc. that were made even when HR was on the meeting. 

I don’t recommend this job unless you’re desperate (which I was) or have to work from home due to personal reasons. Come with thick skin and low overhead.

I recently went through the hiring process for this company and it was very very intense. I got hired on and began my 6 week training. They send you thousands of dollars of equipment. My very first day I was less than 5 minutes late back due to an issue with logging back in, I mean it was my first day. The trainer said I missed roll call and I let her know what happened. She said okay. I finished the entire day and came back in the next day. Halfway through my second day I got a phone call in the middle of class saying that I was being fired for missing roll call. I was lead on. I contacted HR to discuss the situation and literally all they had to say was "The termination stands". 
They are so very quick to rip you apart on the smallest thing. You are required to have your webcam on the entire time during training which is fine. My tiny 4 lb dog jumped into my lap during the training and sat down on my lap. Less than a minute later my trainer PM'ed me saying no dogs allowed and I was violating the webcam policy. This company seems great but they are way too strict and they do not care. They say they do and they make fun of employees who say they don't care, but they truly don't. It was my FIRST day and an honest mistake. Unwilling to budge or even give me a second chance, or help me make sure I understand what to do in case of an issue. They also make you constantly fear for your job. Reminding you they can terminate you at any time with or without  cause. Telling you if you fail a test in training you'll be terminated. Telling you if there are people in the background you will be terminated. Telling you that if there are noises in the background, if you don't do this very specific thing, blah blah blah, you will be terminated. Stop making employees so fearful of losing their job at any turn so early into employment.

Ridiculous. Steer very very clear of this company.

A day in the life consisted of taking calls, chats, and email interactions with clients in order to resolve a variety of needs as they were presented. This was accomplished via combinations of verbal and visual instruction, as well as direct troubleshooting, setup and repair of software systems and their operation. 

I cannot overstate how amazing my supervisor was. They were always supportive, looking for ways to help me improve, and never once lost their composure under pressure.

The culture at ABC Financial felt much like working at a small company, despite the magnitude of the client base the company serves. 

The hardest part of the job was, honestly, the training; which is also the only real area of critique I have. The training program put agents on the floor unprepared for the actual situations they would be put in, not enough focus was put on how to address extremely common items of note, and the training itself felt disjointed and patched together. Time was wasted on topics that trainees were literally told they would never use, but days at a time would be dedicated to learning said topics.

The most enjoyable part? The clients! The coworkers! The people are AMAZING from the gym and fitness club owners and staff, to the people I worked with. I truly enjoyed and looked forward to waking up and clocking in to help people at the start of every day. The clients were frequently a delight to speak with, coworkers were communicative and extremely helpful, and overall the management really came through for their employees.

The pay is great, most of the people on the floor are great, and the benefits are great. Unfortunately, all of those can be great and it still won't make up for poor management and a lackluster "help team".

The supervisors are pretty snippy. Asking a sup that isn't *your* sup even a general question is often met with attitude and directions to ask *your* supervisor when they're available. Beyond that, there is a team of individuals who spend their day fielding questions from the agents on the floor, but unfortunately the majority of them seem to have landed in the position due to connections to the superiors, as they are unable to assist nine times out of ten. The last straw for me was when one of them caused me to spend over a half-hour beyond my scheduled shift on a call simply because the "helper" misheard what the issue was. Being unable to ignore the "helper" without repercussions, I made the decision to document the situation in an email to my supervisor and resolve the issue for the customer anyway (as was my job in the first place) and the supervisor claimed I was in the wrong for not doing what the "helper" said, despite them eventually admitting that they were wrong about the situation. It was quite the eye-opener, and I left soon after.

So this jobs seems like a candy apple til you bite it and discover it is rotten. 

The culture is all encompassing and they can really have you believing the vision until you realize that you are not included in this forward progress. 

We are told that management is to give us the same customer service we are supposed to be giving the clients and members. Well, it doesn't really happen and there is this encouraged tattle tale element presented as a learning opportunity. All this does is get you nowhere and have others upset at you for calling them out. 

The opportunity for advancement is there if you are a pick... meaning you could have a lot of great checks going for you but if your boss or theirs is not feeling you, you are overlooked. 

The pay is competitive based on remote work and the assumption that you too can move up. There is a lot of emphasis placed on attendance and adherence and it can cost you raises, bonuses and scheduling -- regardless of circumstance or excused absences. 

On the positive, there are no weekends in customer support, there are paid holidays as well. 

I also enjoy that they take a chance teaching skills that are hard to gain elsewhere and they do help you progress outside of the company based on the acquired skills.

Productive, challenging, and enjoyable to work. It was a great telecommuting experience. Daily, every call is answered with a great greeting to customers, which I loved because it l gave me time to review the account, then I will listen to the customer's concern and troubleshoot to find a resolution. 
At this job, I learned and improved my skills on billing. Also, I learned to work with IM's and be able to handle customer's issues at the same time that I maintained communication with supervisor's and team leaders.  It was my first time on the telecommuting field so I learned to work remote.
The management is very organized, structured, and reliable.
The interaction that I had with my supervisor, team leader and coworkers was through our weekly team meetings, which were very informative and fun. 
The hardest part of this job was the training stage, that is a lot of information to be learned in 6 weeks but was attainable. I feel that was easier for my to learn with the remote training then at a real call center; the trainer always ensure we all were on the same page and gave us assistance as needed. 
The most enjoyable part of this job was being able to work from home.

Worked here for several years. Was an extremely loyal and obedient  employee who spent 40+ weeks/year for 3 consecutive years traveling from one corner of the nation to another. Spent many days away from friends and family. Made many clients happy. Always got the job done and never missed work. No sick days taken. Because I did not agree with a few policy changes, I was branded as non-productive. Management even went to the extent of fabricating websense reports showing I was spending too much time on the internet. I even asked for the opportunity to prove the reports were inaccurate and my request was denied. I never used my company provided laptop for anything other than business use. The funny thing is there are several people to this day within the organization that spends numerous hours each day on facebook, youtube, etc... ABC Financial is very political. If you are one who goes to work just to do your job, you will not make it!! The company is very clickish. It's not about how much experience you have but rather how well you fit in. This is the only company I know of that you can have a GED and make 70k/year. It's not about experience or performance, just how well you kiss...well you know.

Worked from home, Monday through Friday.  Some holidays off but several mandatory OT hours required the day after (ex. Friday after Thanksgiving).  Handled customer service calls for different gym members around the country, I learned Gyms are very shady.  Since you work from home, there is no real interaction with coworkers or management, you begin to love the outside world, even traffic!! You feel like a number, like no one cares about you.  There is plenty of micromanaging.  Felt like never did anything right, always provided with plenty of negative feed back (despite having good stats), no recognition for a job well done.  The hardest part of the job was being at home when family is around.  Guidelines state you can be fired if customers can hear any outside noise, and despite having my own office, I was always paranoid and uncomfortable.  Another downside of working there is the very frequent mandatory OT.  If you are going to school, even if you setup your schedule around work, you may have to chose, get fired or continue your education.  There is nothing I can honestly say I enjoyed about this job.

After 12 weeks of strenous classroom training and testing I have ever experienced in my life which I might add more than half the class failed at, they throw you to the wolves in the nesting stage.  They want you to be able to navigate proficiently I might add 5 different software programs on one little bitty screen.  Are you kidding me?  Its hard enough to work 3 at a time but 5? And they have a verbatim script that you absolutely cannot sway from or you get demoted for it.  They use Call Miner to monitor your metrics.  What? How rude!! All this should be accomplished in only 2 little weeks? All for only $11 an hour? I couldn't believe it and I would reccommend unless you are really good at remembering scripts to stay away from this company.  They want you to help the members of these gyms but always look out for the owners of the gyms. They tell you what you can and cannot read on the members contracts which  I feel  is a conflict of interest and might even be illegal. I was let go from this company and boy was I happy because I was going to resign they just beat me to it.

This company has an extensive training program were you have to pass exams to advance to taking calls & processing mail by yourself. The majority of training is how to process mail with only a good week of call taking training. There were system issues during exam time which took away time to complete exams. Also in training & soon as you take calls by yourself you are told that they do not expect you to know everything as soon as you get out of training. But if you are not in the 90 percentile on every metric they measure you will be terminated without notice do not waste your time with this company because they do not give you time to get used to the flow of their required scripts for metrics. You must fill out an exception sheet for every minute you are off schedule and take time after the rush of calls to do member follow ups which includes emailing members, copying sups/leads, callbacks to members isn’t scheduled into your shift you have to rush within your call to do it or only get 45 secs after your call ends or use up your breaks to do work.

Top Job Titles	Average Salary
Software engineer 8 salaries reported	$74,313 per year
Account executive 3 salaries reported	$60,000 per year
Senior financial analyst 2 salaries reported	$87,500 per year
Support specialist 1 salary reported	$17.50 per hour
Senior network engineer 1 salary reported	$125,000 per year

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