customer service representative

specialist

clerical support

order administrator

sales executive

ABI Document Support Services

What is the best part of working at the company?
Nothing, unless you like being treated like a child. When you ask a question, they talk down to you. Training was inadequate. Team leads AK & BK would get frustrated if you asked them for any help. Rolling of the eyes, saying they already showed you how to do this. Upper management has never worked in this industry and are only interested in making the numbers they need to make to satisfy the board. Blame the workers for their downfall. But other than that, a great place to work. Do not believe the recent reviews that this is an awesome place to work. That is management trying to displace all the negative reviews they are getting.

What is the most stressful part about working at the company?
Trying to meet the daily requirements that they put on you. They are more focused on you making the calls than you actually processing the records that you have in your many email folders. If you are being judge by the records, you receive then they should allow a day for you to process your emails and records that the calls have brought in.

What is the work environment and culture like at the company?
It has become very TOXIC place to work. New upper management came in and threating all callers that if they didn't like it here, management would accept anyone resignation and the door is opened for anyone to leave. Very unprofessional. Didn't even get to try to know you They ask for your opinion on how to help the company and then use it against you.  Many of the current employees are too afraid to speak out as previous employees have been let go for no legitimate reason. Company said they were restructuring but then immediately posted jobs on indeed for those positions they just cut.

What is a typical day like for you at the company?
Come in and make calls all day. They are turning a records retrieval specialist into a call center person. They are expecting you to make 80-100 calls a day and then complete the many folders of emails you have.

Granted I had been out of the work force for years. So I was pretty disappointed at the total lack of social interaction.  If it can't be done on a lunch break, it doesn't happen amongst the employees.  The work environment is one of " if you don't know this, you're an idiot" deameanor. Many of us hired at the same time felt we were talked down to when we asked questions; yet in turn they'd encourage you to ask them.  Very confusing.   During my time there, O.T. was requested at least half the time.  I guess that's great if you want the extra money.  I didn't!
A typical day at work is tedious for an order entry clerk.  I learned that I thought I was attentive to detail and that I can miss a million things even after looking at something for half an hour.  The co-worker thing seemed very "clique-ish" to me.  The hardest part of the job was opening my paycheck.  I didn't feel very rewarded and the health insurance was pretty poor, I got a bill for almost everything I did healthcare relative, AFTER the insurance was billed.  The most enjoyable part of the job was 5 p.m ( going home)..  There were times I'd speak to a desk partner briefly , and be called on it while I watched and listened to others who were favored, talk half the day away without anyone correcting them about it.  A disappointing experience.  I ended up quitting.  I worked hard , I have ethics and respect for others. I expected the same and oftentimes didn't feel I got the same treatment.  I didn't find it rewarding.  Jobs have changed a lot over the course of the past decade or more.. It was a hard lesson learned.  I went from being on top of my game with one company.. to feeling like a worthless idiot with another.  THAT, along with the lack of compensation, eventually drove me to leave.

BEWARE. WHAT A MISTAKE I MADE!!! 

They will lure you in with a lot of smoke and mirrors. The expectations they set for you increase fast and they are ridiculous. TURNOVER IS VERY HIGH FOR A REASON!! They pushed for RTO knowing that their employees were happier, more productive, and making more money working in the comfort of their home. 

***The pay does NOT meet the cost of living and is laughable for the amount they expect of you. To push for a return to office while hiring at the rate they do is disgusting. Benefits are expensive with high deductibles and little contributed by the company itself.  WHILE I was working there, they posted my exact role online for two dollars more an hour than I was making. They WILL bait and switch!***

Your personal life does not matter. Yes, it may be easy to request PTO, but expect your managers to want explanations as to why you were out. Do not expect them to empathize with any dips in your performance due to personal issues. You are a metric and once you slip,  consider it all downhill from there. 

This is a female-dominated workforce and it is catty and competitive. People will pretend to be looking out for you but will be simultaneously e-mailing your manager to talk about you.

Management is two-faced, fake, and they very evidently play favorites. They will insert a lot of smiley faces and exclamation points in their communications to make you believe they have your back when they, in fact, do not and never will. 

Company let go several of their staff. Now whoever is left is doing the work of 2 with the same low pay. There is no raise or bonuses even though the company is doing well. Used to get a $15 lunch once a year but that's gone. They added $100 to our check but got taxed so much that we ended up with about $48. Their goals are unachievable majority of the time. The only time you can complete it all is by working through breaks, lunches or off the clock which is not uncommon in the office or the field. Leads, Supervisors and Managers know about it but look the other way. No overtime is allowed. Work is easy but it's too much. Management and Supervisors are very pushy and MICROMANAGE to the extreme. They are always threatening with write ups or errors to the point you're always walking around terrified that you're going to get in trouble. You are constantly humiliated or belittled by Managers/Supervisors. They don't care about their employees and have no respect for them. If you complain you are considered a problem employee and they will find a way to get rid of you. Communication is a huge problem with this company because there is none. There is no room for advancement unless you are related or are friends with management. Their health insurance and 401k are a joke. They don't match or contribute. This company is very greedy and cheap. Overall it's a dead end job with no perks and all the stress. The company will drain you physically and mentally.

If you have kids, pets, family or any sort of life outside of work, this is not the job for you. They require mandatory overtime at the end of each month, and they’ll tell you that in the interview but they don’t tell you that mandatory overtime is an every week thing and we are told to always assume there will be overtime. There is no work/life balance, especially if they tell you to plan on overtime 2 hours before your shift ends, then you have to scramble to find someone to babysit and feed your kids because you now have to spend 10 hours at work instead of the 8 you planned for.  And since the main office is in California, we are made to shift our start times to adjust for Pacific Time making the time we leave work 9 or 10 pm for the day shifts. The training is terrible because of the different variables in the type of work. Nothing is black or white or yes or no here. No one knows what they’re doing. The pay is very low. They want you to work at robot speeds while not making any errors and when you do make an error, they tell you to slow down, if you’re too slow then they tell you to speed up. There is no happy medium. There’s too much work for a small department. They only care about numbers and how much work we’re shoving out in a day, so they’d rather over work us every day in order to make a monetary goal so they make their bonuses.

I worked there for a few years and found that unless you were a relative of management or got in good with them, there was no home/workbalance. Favoritism runs rampant and determines time off even if you have PTO you can’t take it if one of the favored employees wants that same time. We heard often that all rules and breaking of the rules was at management’s discretion’s. While some seem to sit around in the boss’ office and gossip all day while they’re daily quotas and lunches were “adjusted”, others would be reprimanded for speaking with a co worker or as in elementary school, they literally move your desk into a corner. Management style is aggressive and severely lacking in professionalism. You’re spoken down to and in my experience several people have reported this to HR and were just ignored. The job is cold, no empathy and poorly compensated. Even if you “exceed expectations” for an annual review don’t expect more than a .50 raise. If you manage to promote you get slightly more money but the expectation bumps way higher, and OT is considered a privilege and only offered to a select few who meet quotas (supposedly). If you’re looking for a rewarding or satisfying position with a good working environment, keep scrolling because this isn’t it.

This is one of the most boring, mind numbing jobs you could ever do. Part of the reason is it's far too quiet; Libraries have more noise. I feel like I'm entering a sacred chapel. You aren't allowed to talk to each other. Yes, you can listen on your headphones but music, books, podcasts, can be too comforting, as well. You get breaks but I didn't have time to take them. I was too busy trying to meet the rate requirements. I feel the rate requirements were ridiculous. Yes, they are achievable as long as you don't go to the restroom, stop to wipe your nose, adjust your chair, grab a snack, or rest your eyes. Every second counts. They are extremely picky about time clock punches. You must clock in right on the dot or else. You can be sitting at your desk doing ABI related activities and miss clocking in by a minute by accident and you have to make up the minute and you are considered tardy. Ridiculous! The supervisor talks to you like you're a five year old. Training is questionable. The supervisor does the training! They don't really care about the employees. It's really all about the money that they will make. The money that does not trickle down to the employee. Someday I just want to scream out loud that I am a human being! If these things don't bother you than apply for ABI but I won't recommend it.

This place will run you to the ground. Management uses threats and scare tactics to get you to work harder and faster, dangling raises over your head like a child. Once you’re targeted by management, they will slowly overload you with work, take away all privileges, and isolate you from your team until you’re either forced to seek other employment, quit or are fired. The environment is toxic and those who are favored sit in the supervisor’s  office all day chatting it up while the rest of the team works themselves to the bone to make the goals set by management. Overtime is only given to those deemed useful by management and given to a select few while the rest beg for it and get denied. Also, don’t expect your supervisor to back you up for anything, even if you’re in the right.  So if you’re ok with abusive tactics and passive aggressiveness, by all means, take the job and enjoy the honeymoon phase while it lasts (about 6 months of awesome working conditions). After that it’s like a free for all and management will prove to you how replaceable you truely are.

You hear constantly from the amazing new President (truly) how great numbers are, but then I suppose the overlords at Examworks and the possibly super misguided/know-nothing directors (some of them), that we need to increase numbers etc etc. It's painfully clear someone is money hungry and profit driven to the point they will destroy morale just to try to force ppl to get slightly more numbers/profit. Destroy morale and the ppl!!! Whats worse, the others STILL just CANT REALIZE some things are downhill because they NEEDED the old OE  department to do good research and make sure requests went to right places. LESLIE actually knew procedures front and back. CA CENTRAL OE IS WORSE THAN LIBERTY CLAIMS SUPPORT! and that's not even a real insult because how could you possibly expect one office to know the intricacy of legal nuance -- auths are one thing, but we have differing legal guidelines per state and inter-state preferences by office that it takes years to understand and some are set up to implement just not a central office.Give OE back to FL and let them have resources there.

As a Record Retrieval Specialist you are asked to make calls to collect records for legal cases.  The expectations are clear and reasonable with month goals for you, the department and office.  If you have a good work ethic you will be successful, meaning you make the calls and lots of them, you will get the records you need to close the case.  It takes organization and good followup skills.  It is a fast pace environment with a great group of people. Management listens and cares and wants people to succeed. They also only want people that want to be there and believe that if you are not happy, then maybe the job is not a good fit.  They will try and find one that is.  The best part of the job is that we are growing and continue to grow thanks to the direction of Sales and the Management Team here! They really work with you and try and create a comfortable open environment. The NY office is only 8 years old and many of the employees have been here for over 5 years.

Top Job Titles	Average Salary
Customer service representative 7 salaries reported	$21.07 per hour
Specialist 3 salaries reported	$19.17 per hour
Clerical support 1 salary reported	$17.50 per hour
Order administrator 1 salary reported	$18.00 per hour
Sales executive 3 salaries reported	$73,333 per year

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