veterinary technician

veterinarian

customer service representative

veterinary assistant

customer support representative

ACCESS Specialty Animal Hospitals

During your initial walk around/interview what you see will be a facade. It’s all a tactic to show you the nicer friendlier people and the great medicine they practice (which this is the 1 of 3 good things they actually have going for them), once you get hired you will start to see the culture there is toxic. You will be treated like you’re dumb until you prove yourself.  The techs there are “clicky” and there is clear favoritism. You’ll see that certain people will not get in trouble for things you will be reprimanded and written up for. If you decide to bring that up to the department lead or ER lead, good luck getting any help. They will listen, but ultimately will do nothing to make a change there. Especially if you try to get any time off or have a schedule change because to them as long as they get their schedule covered, your needs come last. Changing departments is nearly impossible. With the most acceptable exception being a school schedule. Their response will be something along the lines of “I can’t make changes, I have to see the schedule.” Make sure to document everything you communicate with them because you will need that if they ever try to say they told you something different regarding anything. The 2 managers are in a romantic relationship which should not matter, but it does. Their decision making is biased because of it, upper management is aware and will do nothing. It’s extremely difficult to keep this succinct because there’s so much to say about this place, but overall you will be over worked, your schedule will be difficult to change, the culture is toxic. The managers are not there to help you despite their attempts to be charismatic or pretend to want to hear you out. I dislike having to say so many negative things about a place, but it’s all true. I will end with this,  at least their medicine is good and you can learn a lot, but at what cost ? 

I really loved my coworkers and most of the doctors that I worked with. Management was stretched too thin. Hospital Manager defended bad doctors and bad medicine. Toxic employees were given "coaching" instead of being let go, despite a long history of bad behavior. Work was piled onto the good employees while bad were allowed to just sit back and do nothing. Most employees just want to do a good job and are providing the best medicine out there. Before or during hiring process, "on call" was never mentioned but after a few weeks they insisted that I needed to participate. We would be expected to work overtime without being asked if we could or thanked for doing so. They provide food often, but it doesn't make up for the toxic culture in some departments.

This hospital has nice equipment and gives techs the chance to learn, but management is awful. Managers have a power trip and want you to stay quiet and stay in your place. If you speak up you will be made a target and they will make sure to get rid of you. Hours are long, instead of hiring more techs, the just try and spread the staff they already have thin. The pay is good and through the leveling system you can move up and make money, but at what cost. Thrive really ran this hospital into the ground, you’re viewed as just a number and treated like you’re dispensable. If you come to ACCESS Culver City, get your experience and get out. 

While I am used to working hard and take pride in my work, the position I had was too much for one person to do well. The expectations fuel burnout. I can’t speak for every position in the hospital. Half the staff have been there for years while the other half are fresh faces. Make sure to ask a lot of questions during your interview to make sure you are aware of the expectations. It is a very busy hospital, with excellent doctors and vet techs. The issue, in my opinion, arises from management potentially keeping staff to a minimum. They risk top performers getting burned out, rather than find more staff to help support. This is simply my opinion, and it’s possible some of these issues have been resolved by now. Make sure to ask as many questions as you can before you commit! 

Generally your coworkers become friends, it's a place that attracts many kind, caring people who have a great sense of humor.

Unfortunately, you'll have to rely on that humor to cope with the workload, lack of support, and verbal abuse from other employees and clientele. 

Many things seem arbitrary - work that counts toward/against your review, "issues" you'll be addressed about, and things management recognizes as rewardable. 

I would not recommend anyone work here longer than a year. Work/life quality is poor, benefits are close to bare minimum, and culture is based on rewarding those who exhibit "team player" behavior, but the reward is simply burnout and guilt. 

This is the worst job i ever worked at. You get under paid for lots of work. Coworkers are messy & some are rude. Gossip. I didnt get a chance in getting training for a higher position. I couldn't even hold or touch a dog or cat after 6 months.. i had experience with  needles and restraint and they didnt even bother to help me advance more and i been there for a year. BTW you guys are an EMERGENCY HOSPITAL 24/7!!!, I EXPECT YOU GUYS TO PAY YOUR WORKERS, ESPECIALLY KENNELS WAAAAY MORE THAN $18 N HR!!! YOU GUYS MAKE MONEY !!! 

The management is an absolute joke. Extremely unprofessional and the technician managers are in a romantic relationship that higher ups and everyone know about, but don’t seem to care. This greatly affects the job satisfaction of all of the technicians. Pay can be substantial, but it’s way too hard to get a raise and feel appropriately compensated for the amount of work that you have to do. You’ll be surrounded by burnt out technicians who hate their job but appreciate the quality of medicine they can provide because of Access’ fancy equipment. The doctors are great but also burnt out. If you value your quality of life, don’t apply.

Great teaching hospital when there is a moment to be taught. Alot of the times it is short staffed.. most departments stretched out thin. The ratio of patients to technicians is not balanced. Management needs work. But coworkers and doctors are amazing.. and are really trying to provide the best patient care. You will learn alot and have opportunities to get hands on experience on procedures that are uncommon…. but some days can be very stressful and hectic.

NOTHING about this hospital is worth it. They bring you in under this false, caring environment, but once you’re in the doors? They throw you under the bus and set you up for failure, but they won’t let you know that. if you need help, all of management is close together, so keep that in mind. This is a hostile work environment, they really don’t want to bring in anyone new, and I promise you any other ER/Setting is healthier for you. 

This place is absolutely terrible. Management keeps getting switched out. Admin is focused on doing what makes the doctors happy and how to increase profits without giving their staff proper raises. You will be told you can only get a 60 cent raise at your yearly reviews. Pay is not competitive whatsoever. The turnover rate is high. Do not consider working here, especially in a customer service role. 

Top Job Titles	Average Salary
Veterinary technician 144 salaries reported	$32.59 per hour
Veterinarian 26 salaries reported	$232,404 per year
Customer service representative 21 salaries reported	$21.38 per hour
Veterinary assistant 11 salaries reported	$26.91 per hour
Customer support representative 8 salaries reported	$20.50 per hour

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