senior software engineer

sales representative

program manager

pet sitter

accounting manager

ACI Worldwide

If you are considering applying here, please waste no more time. This company is wonderful and treats all of its employees very well. You can clock in 15 minutes early at the beginning of shift as well as from your 1 hour lunch break, providing small bits (but nonetheless helpful and significant) of OT pay. OT is required around tax season in April for the massive rush. You process payments for folks over the phone, and in some cases, will review prior transactions and/or undo prior transactions. The hardest part of the job is probably going to be staying focused - for 8 hours, you will complete calls back-to-back-to-back that are 3-5 minutes in length. Extremely simple, but extremely repetitive. You don't bring your work home with you. Relaxed dress code, just no shorts. Everyone is SO NICE there. A few times a year they also have company events, like grilling out at a local park or other similarly family-oriented type events.

10 years in development (5 years as a contractor) was challenging and fun and the design/development work was great.

I moved for 7 years to support the implementation of projects for the Money Transfer System for large banks in Europe and the Middle East (RBS, BNPP Fortis, National Bank of Kuwait). It was exciting to bring these big banks live.

ACI is famous for re-organizing often.  They dismembered our team of 5 that worked in the field.  I still worked in Europe but the implementations were tougher and travel tough (I already spent 1/3 of the year onsite.

Sales recruited me and it was exciting at first (made my quota every year for 4 years).  Then another re-org which put the sales guys in silos and created a toxic and paranoid environment.

I desired to go back to my engineering roots and inquired to a few directors who said that they would look for open requisitions.  In the meantime word got back to the sales managers which made the working environment more difficult.

It is unfortunate since I had so many good years there but it is time for a change.

My typical day at work begins with Project Meetings that I have scheduled for each of my projects.  I have weekly meetings with all of my resources for each of my projects to get an update on each of their tasks.  If I have a Change control going into production, I will join the Change Review Board Meeting @ 10:00 on Mondays, Wednesdays and Fridays.  I will take time in between those meetings to update each of my Project Plans using Microsoft Project.  I will also send out emails to resources if needed for updates on tasks.  I have learned how to manage each of my teams through working with each of them and learning their personalities.  The management team at ACI is mostly hand off and will let you manage all of your projects without a lot of interference.  

The hardest part of the job is always chasing resources to complete tasks when they are being pulled off projects onto other projects.
The most enjoyable part of the job is working directly with clients and satisfying their needs.  Once a project is implemented and seeing how happy clients are is very rewarding.

Local staff was great. Upper management was a joke. We were under people who had no clue about what our department actually did on a day-to-day basis and constantly sent uninformed, unrealistic mandates down the pipeline. 

Shortly after I was hired, they began to replace the long-time team members with lower paid, recent graduates.  After I left, I later learned that they got rid of my old team - even the team leader.  I looked it up recently, just for kicks and grins, and discovered most of the entire department is gone. The last person that was hired before I left [who I trained!!!!] is the only person I recognized in the greatly down-sized department.

I get that the downsizing was the product of a huge physical-to-digital transition. But how they did it was just wrong and underhanded..

What is the best part of working at the company?
I felt welcome and like they really wanted me there on day 1.

What is the most stressful part about working at the company?
My manager worked remotely, in a state across the country. I never met her face to face and it was impossible to build a relationship with her or ask a question without scheduling a meeting.

What is the work environment and culture like at the company?
I had an assigned work space but I still felt very alone. My manager (across the country) did nothing to invite me to be part of the team. I had no resource to ask questions without scheduling time to meet with my manager virtually.

What is a typical day like for you at the company?
I was a nervous wreck, never knowing if my work output was meeting expectations.
A typical day consisted of trying to produce output as fast as possible without any time to check my accuracy.

My history contains an industrious twelve years of customer service proficiency and support.  All of my previous positions, I have acquire the ability to contrive intricate applications while building a rapport with the benefactor.  My key strengths are problem-solving, experts in sales, delegating daily work assignments, and trouble-shooting. 
Facilitated the ability navigate through different computers.
Excellent working knowledge using both People Soft software; Outlook, Microsoft Excel, Microsoft Word, Dell Dual Monitors.
Capable of making good decisions in an extensive environment
Instructed users how to utilize Quicken/Quick books, MHQ, and QRC administration. In addition, I provided accurate pay-off quotes.

No job security.  Management has no experience, complete lack of training.  I spent a year and a half with 2 managers that didn't speak to the team at all, the next manager was in another country and spoke to us approximately 15 hours in a year and then decided that when the team failed, it was our fault and laid us off.  They talk a lot about people first, but don't actually act on it.  Underpaid for the market.  Great vacation time - if you're allowed to use it.  Because they're global, working hours could be any time of day with meetings scheduled to meet those in other countries.  Some people work from home so hard to track down if you need someone, also cancel meetings with no notice.  Lay offs with no communication and no clear chain of command so can't contact their replacement when you realize they are actually not there any longer.

ACI Worldwide was a great place to work. A typical day for me at ACI was spent with process design, development, and governance. I was part of a team that developed and maintained the development methodology for product development. I also owned the Business Process Management Change Readiness process.This process ensured organizational changes introduced at ACI were properly communicated for awareness and also for impact to the organizations across ACI. This process also included management of the training for these changes, communication to the organization, submission to our internal training organization and tracking of the training by the managers.

ACI afforded me an opportunity to lead initiatives, both large and small, and gave me the liberty and freedom to do my job.

I would highly recommend ACI as a place to work.

ACI is an international leader in payments technology. The company has an interesting 'big corporate' superstructure notwithstanding its small-ish headcount and niche product. Still maintains attributes of midwestern niceness as the bulk of R&D/accounting occurs in Omaha. My role was a specific corporate external-facing one so a very atypical experience mostly interfacing at the C-level and with divisional SVPs internally. But it appears that middle level to divisional FTEs within the regions enjoy their business units. The hardest part of the job is managing C-level individuals, esp in a compliance heavy role like mine is. The most enjoyable part of the job is meeting and working with smart institutional investors who are excited about our product. This keeps me excited about our product as well.

Boss micromanaged every aspect of your day and task.  Horrible criticism.  Hostile working environment with little to no training.  And don’t report your boss to HR as somehow they will find a way to fire you for standing up to the horrible treatment.

If you don’t like to be micromanaged or put on the spot in meetings, or made to feel like you are stupid, or like to ask questions when you understand something, or have your boss call you stupid to your face....DONT APPLY!  Money is not worth the mental stress you will go through.  Company benefits and pay is great!  But you won’t last under some teams there as the management will surely make you quit in 3 to 6 months!

Top Job Titles	Average Salary
Senior software engineer 3 salaries reported	$112,667 per year
Sales representative 3 salaries reported	$113,333 per year
Program manager 3 salaries reported	$138,333 per year
Pet sitter 3 salaries reported	$75.00 per hour
Accounting manager 2 salaries reported	$105,000 per year

Working at ACI Worldwide: Company Overview and Reviews

ACI Worldwide

ACI Worldwide Ratings

Popular jobs at ACI Worldwide

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected