patrol officer

armed security officer

armed guard

alarm technician

customer service representative

ACS Security

So far, I like working at ACS. Originally, it was just going to be a placeholder job until I found something "better", but I've decided to just stick around for the time being and ride it out. The pay is not the highest, but it's decent and by the time you add on the overtime AND Double-Time (they pay double time for ALL listed holidays in their pay schedule, btw, not time and a half, DOUBLE), you can come out with a pretty fat check bi-weekly. If you're working as a Sentry officer, there is SOME overtime, but it's limited to when a position has not yet been filled. Once it's filled in, OT becomes limited. BUT, worry not, as there are still opportunities on the patrol side, whether you want to pick it up part-time (extra 4hrs before or after your Sentry shift) OR if you decide you want to move into patrol full-time once you have your weapons permits. 

Also, I like that if you are not yet armed, they give you up to 6 months to get all your stuff together as far as becoming firearm ready. To start, you DO at minimum need to have your own baton, pepper spray and duty belt, you will need to show proof of this at your interview if your intent is to get into patrol. For Sentry officers, this is not required. While unarmed, they will NOT send you to any house alarm calls etc. You will mainly work in more of a supportive role, transporting paperwork, etc and just providing extra visibility in areas where needed. You are allowed to rig your weapons however you feel comfortable. If you wear body armor it has to be the tactical type that goes on the outside of your uniform. I like this, because with a diff company I worked for, the body armor was concealed and it was very hot and uncomfortable, especially during the summer time. Also, it's completely optional, so if you don't want to wear it at all, you don't have to, but I don't see why you wouldn't want to properly protect yourself working an armed position.

Anyway, once you've obtained your firearms permit and purchased your service weapon, you will do a final week of training and a ride-along with a supervisor or watch commander, and then you will graduate into armed patrol. You will also receive a pay raise at this time. I don't know what that other reviewer is talking about, but even when I hadn't quite graduated to armed patrol yet, I still received a pay raise at the beginning of the year. You will receive yet another once you hit armed patrol, and then another either annually or bi-annually. 

As an armed officer you are more valuable to the company if you are able to do both patrol and sentry coverage vs someone who is hired to only do sentry coverage. This is due to having more versatility with what posts you can cover. Sometimes a gated community ran by ACS may need you as a patrol officer to simply stand post there and help out for a bit so that it doesn't go unmanned. Easy money. 

Also, I've never been shorted or had an issue with being paid on time. Most times I'm paid way more than I calculated lol. Also the health/dental/vision benefits are good here. Very little is taken from your check, to where you barely even notice it. Like literal pennies when compared to other companies. So yes, maybe there are other companies who pay a higher hourly rate, but the grass is not always greener. There's a reason that although I've shopped around and looked at other companies, I've decided, at least for now, to stick it out with ACS. I see a lot of potential here. As long as you handle your business, do your job, remain professional, and stay in the good graces of the higher-ups, you will do well here. Build good rapport with the HOAs that you are patrolling for, the Sentry gates you work at. And it's always a good look when the actual CEO has very positive feedback to give your direct supervisors when they catch you out in the field doing what you're supposed to be doing. 

The ones who have poor experiences, are usually those who also are caught doing things they aren't supposed to be doing, "playing cop", or come in thinking they can just do whatever they want to do. It's so hard to get fired from here, by the way. I've heard some CRAZZZYY stories of things some officers have done and STILL have their jobs in some form or another. ACS tries their best to retain their employees and keep them paid. But there's only so much they can do; everyone has their limits. 

Like I said, the real money is in armed patrol and holding that over time. You can do as much or as little as you like; no pressure whatsoever, but it is encouraged. The CEO is also a very nice man and treats his officers with respect and high regard. All of my experiences running into him have been very pleasant. Same with the Patrol Director, Field Operations Managers, and the Watch Commanders. The folks over in Dispatch are also nice, well-to-do people. Again, it's all about your own attitude and outlook. I get that experiences will differ, but this has been my experience. I've been here for quite a while now. 

If you want to learn from professionals this is a great place to be.  Each manager who has been newly hired in any department has a depth of experience and expertise from years of experience which works so well with the  management who have often grown into their roles.   The current and new staff come together to learn from each other it feels like we appreciate each other.   There are so many chances  to learn new skills and work with management to understand where I am performing well and also where to try better.    They have these check ins that  are at least once a week.   Many employees are just fun to work and collaborate with and I feel like I can learn so much about a call center.   I go home feeling good even if the calls were kind of hard to deal with. 

As a former employee, I tried to be fair by giving a rate of 3 stars instead of 1, because ACS now have different managers. On one hand, all technicians were very friendly and willing to help you. Also, the company would keep you busy every week with the option of doing overtime if you wanted. On the other hand, the down side of the company, at that time, was the poor and abusive management that made me take the decision of resigning. These days though, under new management, the company fired the bad apples and promoted real professional managers that are making the difference. Again, to be fair, ACS might now be a good place to work because of their new managers.

I love working with individuals and learn from each others professional attitude.
Management cares for your well being and safety, so is the employees who do the odd hours early in the morning.
The most difficult part of the job is when the crowd just wont produce a pass because they havn't got it, and the SML are not really serious about crowd control and developing the life style in the Sydney markets.
I enjoy the communication, I always serve with the civilians and the control of traffic, a long with my time management I manage while performing my duties.

Entertaining job. Essentially a clone of the LAPD used to patrol the high net worth neighborhoods. You need to be serious when patrolling because you may actually come across dangerous people committing felonies. While it is an easy job; it’s not for people new to this kind of work. The pay isn’t as high as it should be for residential security but that’s what you get in a world where corporations own everything.

What is the best part of working at the company?
Good quality leadership. Good stuff quality equipment good health benefits.

What is the most stressful part about working at the company?
There were no stressful parts about working for ACS. Staff was professional dispatch support was professional pay was professional.

What is the work environment and culture like at the company?
Goal oriented . Team environment.

What is a typical day like for you at the company?
Fulfill. Punctual.. energetic, stress-free.

As a alarm company they will try to make you sign  arbitration paperwork and if you don't sign they will fire you with in couple  of weeks, I worked Christmas and New Year the pay sucks they only pay double time for the first 8 hours the rest is regular  pay witch basically  they tell you we are to cheap to pay higher,   the uniforms are so cheap they RIP apart  so quick they don't have proper Insurance forget about this company they're not safe to work with.

Disbatch is untrained, unprofessional, and have no common sense. Field supervisor is rude and lazy. No job training and no set area or schedules you basically do what you want when you want if you work here make sure you record every conversation and keep record of how your treated and sue them

The benefits are strong and many of our employees have been with the company for many years. I work with staff who will go out of their way to meet the needs of customers as well as other employees. The team strives to provide a positive customer experience. I think many employees would agree that ACS has more potential growth opportunites for employees now and more to offer our customers. 

What is the best part of working at the company?
They are a company that give a lot of Overtime .

What is the most stressful part about working at the company?
There’s NO advancement and they tell you that they will give a rise after and never get it.

What is the work environment and culture like at the company?
Their no company culture and work environment is ok .

Top Job Titles	Average Salary
Patrol officer 4 salaries reported	$22.00 per hour
Armed security officer 1 salary reported	$24.50 per hour
Armed guard 32 salaries reported	$19.09 per hour
Alarm technician 1 salary reported	$31.50 per hour
Customer service representative 12 salaries reported	$18.42 per hour

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