security officer

operations supervisor

security guard

station manager

operations manager

ACTS Aviation Security, Inc.

A typical day: show up at 7am/pm, get breaks when given to you, go home 12 hours later or after your relief shows up.

If someone calls off, they can make you work 4 more hours on top of your 12 hour shift and expect you to be there 8 hours later for another 12 hour shift. (And they can tell you that you’ll be working overtime last minute). 
The other guy was right that the only way to call off is by calling in sick or you get written up. 

The schedule is a bit different; week one you will work Sunday, Wednesday, Thursday, and week two you work Monday, Tuesday, Friday, Saturday. So one week you’ll work Friday, Saturday, Sunday (in a row) and the next you’ll have all three of those days off. (Which is nice to look forward to)

If you’re outside (3/4 of the time), you just search cars and check badges, but if you’re inside (1/4 of the time), you watch people walk by for 8 hours, and can’t use your phone or have earbuds. 

Management is pretty average, if you do your job, they’ll be cool with you. 

There really isn’t any workplace culture. You’re working alone almost all of the 12 hours, and when you see a coworker, you’re either going on break, or coming back from break. So the only time you’re communicating with coworkers is between shifts or between breaks. 

The job isn’t hard at all and is worth the $18 but I would prefer an 8 hour shift. They can’t keep employees, so two shifts are easier than 3. (Pretty unfortunate that the reason they lose employees is the outcome of them not being able to keep employees)

My favorite part of the job is striking up conversation with other employees about whatever (music they’re listening to, items they have in their car, the car they’re in, etc.)

Overall, the job isn’t bad, but it isn’t for everybody. I wouldn’t  usually like a monotonous job like this one, but it’s easy money and you have good job security.

What is the best part of working at the company?
Being at the airport and around planes.

What is the most stressful part about working at the company?
There are ALWAYS problems with payroll.  The HR manager is constantly going into the payroll program and "adjusting" people's hours.  Whenever you speak to her about missing hours and pay shortages, she has some glib explanation as to why you really aren't due the money that you earned.  Some people have experienced opening the app to clock out at the end of their shift and they get the message "You are not clocked in."  Apparently, someone has gone into the app and clocked them out while they are still working.

The company refuses to pay a certain group of guards who must drive back to the terminal at the end of their shift.  The company will pay them for only 15 minutes, even if it takes them 30 or 40 minutes to get back to the terminal and clock out.

There is a great deal of favoritism in the company.  Management "takes care" of certain people by shielding them from disciplinary actions and giving them the posts they want to work.  The people that management doesn't like receive harsh discipline and are given the worst posts to work. 

What is the work environment and culture like at the company?
There have been a lot of personal conflicts between the guards and also between supervisors, and between guards and the supervisors.  The culture is not good.

What is a typical day like for you at the company?
Usually, things go pretty smoothly, but it all depends upon the supervisor who is on-duty.  Things often get bad.

Before you apply, bear in mind that you aren't going to be working at the airport but rather you'll be working in a catering facility at the outskirts of the airport. The job itself is fairly easy but what ruins it is the poor management and they don't even specify majority of the rules just so the supervisors can write you up and scold you for things you aren't aware of what was wrong. 
The schedule isn't flexible at all and they'll basically put you in whatever schedule they want, and the fact that you're forced to work 6 days, that's right, 6 days. You don't even get a choice, you're just forced to work 6 days until they hire enough people. Unfortunately they never get enough employees as they would end up firing old employees for absurd reasons. You're basically working for a contract company under a contract company, and the people who work at the catering facility don't exactly get along with security too well..even threatening to use physical contact. As you're working , you always feel like you're being watched and overlooked by the supervisors throughout the entire shift like as if you were in some kind of prison. Feel free to apply but take this review as a heads up for what you're about to get yourself into , it's a fine job for getting back on your feet as they pay well, but it's best to find something else while you're there since in the long run it's not worth it. 

This job is all over the place, your experience depends completely on where you’re assigned. In some areas, supervisors micromanage every move, while in others they show almost no interest in you at all. The shift leads are all about  favoritism. It's a dice to roll if you are liked by any of them and ensure you have a good day at work. It's easy money if you keep to yourself and don’t let the toxic environment get under your skin. Employees are quick to point fingers if you are not working hard enough meanwhile they stand around doing the bare minimum. There's no welcoming environment when you are new, nobody respects you and expects you to get the role immediately or else you will be the black sheep and mostly everyone will hate to be around you. Being surrounded by lazy coworkers will eventually drag you down, especially when you’re new and they see an opportunity to push their work onto you. People with seniority know how to play the “lazy card” and let you break your back while they coast. The job becomes genuinely difficult when you’re left on your own, and because the place is usually short‑staffed, you end up with two bad options: either blend in and play the lazy game like everyone else, or overwork yourself for no real benefit while making everyone else’s day easier. 

If you are trying to become a Law Enforcement Officer this is a solid stepping stone. Otherwise I would avoid working here. They offer great Benefits, if you can afford to pay in between a third and half of your salary. No path for moving up unless someone quits. There is a reward program, but it’s completely at the discretion of the site director as to when, or if,  you receive 1 of 3 cards that can be exchanged for a $50 gift card. There is no dedicated break room for you to store personal belongings. Lockers and Microwaves are a privilege and there is no refrigerator. If you are at a gate post, you do not have running water and only access to hand sanitizer and a porta-potty. All of the radio equipment is second hand from Airport Police (and has constant battery and microphone problems). 
If you just need a job, this will do, but if you’re looking for something long term and rewarding I would look elsewhere.  

Management is trash. The current manager would cut your hours so you're basically on a part time schedule. They would schedule you to work morning, afternoon and night in a single day for a couple hour shifts at a time. The manager would take your days off away from you without even consulting you first and expect you to stay back without even asking you first. They'll schedule you to work 11 hour shifts on your day off and you'll still won't get 40 hours by the end of the week. Hope the manager doesn't show up to "help" you because they'll make up new rules so whatever you're doing is wrong, meanwhile they're sitting down and you're doing all the work. They steal from the customer because the customer pays for multiple personnel but they'll put you to do all the work by yourself. The manager doesn't allow you to take a break but it'll still come out of your paycheck every week. There's a union but good luck getting in touch with them because the representative doesn't answer their phone. The "benefits"  you're entitled to would cost you half of your paycheck. You're better off working elsewhere. 

This manager consistently fails to provide clear direction, leading to widespread team confusion and missed deadlines. Communication is one-way and dismissive; employee input is ignored or met with sarcasm, stifling innovation and morale. Feedback is delivered harshly and publicly, creating a toxic environment of fear rather than growth.
Micromanagement undermines autonomy, while favoritism toward certain team members breeds resentment and division. Despite repeated requests, professional development opportunities are nonexistent, leaving the team stagnant. Work-life balance is disregarded, with frequent after-hours demands and unrealistic expectations contributing to burnout.
The boss lacks basic emotional intelligence, often taking credit for team successes while shifting blame during failures. Overall, this leadership style has resulted in high turnover, decreased productivity, and a disengaged workforce. Immediate intervention and leadership training are strongly recommended to prevent further damage to team performance and retention.

About half of the employees are complaining about their job and treatment from leadership. Training is sub par. You are given old, worn clothing that does not fit. I was literally given pants with no buttons and told to remove buttons from the back of the pants and sew the button to the front myself. I was walking around looking like I was wearing clown clothes everything was so big.

We're expected to use UV and flashlights for our jobs, except they give us bunk equipment and no good batteries for the equipment. Literally every employee complains about this. Some went out and bought their own devices. The company allows loose batteries to roll around in desk drawers. This is an environmental hazard.

You are expected to stay late or work extra and if you can't do that, you get reprimanded. A lot of back stabbing happening. Employees talking about other employees and leadership behind their backs. Place is rampant with toxic culture.

What is the best part of working at the company?
Plenty of hours at times

What is the most stressful part about working at the company?
There isnt any overall organization
Management isn't competent 
Employees are taken advantage of 
Warehouse staff see this disorganization in ACTS as a  company and   They bully and take advantage of the Screeners because ACTS management will not depend and support its staff.  
ACTS staff gets tired and discouraged and leave 
I've seen it over and over again  

What is the work environment and culture like at the company?
Stressful and demeaning 
You are told that the company supports you but you find out very quickly that you've been lied to 

What is a typical day like for you at the company?
Either dead/ nothing going on for 4-5 hours then catching up for the next 3hrs ( warehouse staff doesn't coordinate efforts w  ACTS screeners at all and ACTS management doesn't encourage any coordination so it's inefficient time management
Or 
Absolutely out of your mind stressful busy all shift

A typical day at work consists of you clocking in and immediately feeling annoyed; knowing you will have to put up with incompetent leadership, toxic coworkers, and arguments all day between you and truck drivers simply because you are doing your job.
If anything I didn’t learn much working here besides the fact that there are some really pitiful companies out there and to AVOID them at all costs. At my specific location we have a problem LEAD positions making your day more and more difficult and Supervisors not doing anything but walking over you and telling you that you’re the problem… it’s extremely absurd. I’ve never dealt with this much toxicity at any workplace. It was never worth the aches and pains, especially since they consider you that for being a person who speaks up for themselves. 

Top Job Titles	Average Salary
Security officer 60 salaries reported	$20.13 per hour
Operations supervisor 1 salary reported	$61,250 per year
Security guard 15 salaries reported	$21.30 per hour
Station manager 6 salaries reported	$79,583 per year
Operations manager 2 salaries reported	$68,250 per year

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