travel consultant

consultant

ADTRAV Travel Management

As far as information technology, this place is good for developers, but not for technical support or infrastructure people.   ADTRAV's  problem is management.

ADTRAV  treats their developers and reporting people very well.  Their pay is very good, they are well respected, and the CIO has a special place in his heart for them. On the other hand, if you're in technical support, infrastructure, or any network administration type role, it's a very different picture. May praise you to your face,  he will not stand up for you. Some of the salaries on technical support side are pretty good, and others are lousy.

I've seen a couple good IT managers there, but it did not take long before they were burned out and quit.  Because this is a 24 hour day operation, the IT support people are expected to be there during the day, and to be available at all hours of the nights, weekends, and even holidays.   Although that kind of requirement is common in the IT industry, this place takes advantage of it.  I've seen very good, confident and intelligent people in the IT group quit because this place wore them down to a nub.

 If you do go to work there, you'll soon realize that the development team and the infrastructure team are treated very differently.  The developers write code that pushes the IT systems to the limit.    For example, that use the email system as a giant database for record-keeping of travel itineraries. There is so much to email system, that is a constant battle just trying to keep the system running. But the developers can do no wrong, and their bad practices just add to your stress. Development team enjoys it's often free  lunches, and even company awards for how great a job. No such thing on the IT side. 

 Benefits are the normal stuff, with the exception of healthcare. Expect to pay $1000 per month for family health care coverage. 

i recommend you keep looking, and not go to work here.

I worked a set schedule in the same department when I wanted to change to another department just for a change and more pay but my manager would not let me leave her department because I was great at my job. She didn't and wouldn't let me leave her department and advance my career. I got very upset because I loved the company and my co-workers. Every year they would have a company annual meeting and it would be out of state and the weekend. We would have so much fun. It was the owners way of thanking us and giving back to us for our hard work. Every year it was a suprise of where they were having the annual meeting so we always had that to look forward to. I also loved making a customers day if they were stranded at an airport and they cancelled the flights I would always go above snd beyond to make sure they were able to make it to their destination that day or night. I mean that is the best feeling in the world to make them happy and make sure or try to get them another flight or get them drive to another airport. They would thank me, send me gifts to the office, or send me a ticket out of state somewhere. I only cared that I made their day and they were able to make it home or to their destination. It really made my day. I learned how to deal with Veterans Affairs customers that would be sometimes nice or sometimes made my job very difficult. But, most of them I became close to and knew them by their first name and recognized there voice and got close to a few of the customers.

A typical day at work was clocking in and going through your emails, then your tasks, and taking phone calls. My first interaction with management was not ideal, as they were controlling and manipulative. They were let it go. The following manager was by far the best person I ever worked with, and made work so much more bearable! Third manager had no idea what they were doing. Then, lastly, the most recent manager tends to micromanage and belittle you in a way that seems like they care, but they don’t. Overall, the workplace culture was OK, as I’ve gotten along with multiple agents from my department as well as other departments throughout the company. To this day, I still have friends that I talk to periodically. The most difficult part of the job is possibly handling phone calls and emails and tasks and having management breathe down your neck telling you to do more when you are practically overworking yourself. That is unprofessional and it caused a great deal of harm. On a sidenote, I have had multiple positive interactions with my colleagues, as well as the passengers I would interact with, and I knew that I created a good impression on them.

I have been with ADTRAV for nearly 8 years and I have grown tremendously personally and professionally working here. I did not know a lot about the travel industry before working there but gained a lot of knowledge since I started working there and I have had some great mentors work with me here that I truly admire. The Executive Team provided incredible leadership through the COVID-19 pandemic in 2020 with frequent check ins, and town halls on the company and is always seeking feedback from the employees of ADTRAV to continue to grow at ADTRAV. The environment is very family oriented and it's my second family and home! This is the best top notch travel management company in the world! ADTRAV always looks to help it's employees grow personally and professionally.

My work day consist of taking about twenty to forty calls per day, depending on the day of the week.  Each call is always something different a new location to book, each with its own special needs.  The team I work with has the highest call volume with the least amount of errors.  We all work well with each other and rely on each other when we need format help or policy questions.  The hardest part of the job and the most enjoyable is the customer interaction. Trying to learn a large organizations employee base and personality traits is tough, but at the same time once you figure out those people that call in all the time, building that relationship is great.  As with any of my past jobs, management always helps out with tough situations, or guide me in the direction, rather give the answer.  Most managers or assistant managers have a travel back ground, and know that we are humans and not machines, so even though mistakes are bound to happen, they give us the tools to minimize them.

No work life balance 
Always work overtime 
They don’t care if you have a family 
The pay is terrible especially with the increase in the cost of living 
The benefits are terrible bare minimum and they do not care about women 
Nobody listens to your input
It’s not very diverse 
Management is always trying to fire you
Lots of micromanagement 
Very negative environment 
People are miserable and complain a ton 
They overwork you a ton 
They promise changes and nothing ever does 
The pto and sick time is a joke you can never take pto due to coverage 
The schedules suck and people quit a lot and then they never replace the people 
The tech is outdated 


Seems that many reviews on this company were written by the marketing department.  This company has outdated technology and is truly not capable of effectively offering a good work environment for software engineers.  Lots of conflicting priorities and little to no clear plan for long term technical stability.  Furthermore, during COVID there were a lot of things that didn't make sense in terms of who they furloughed continued to pay at full salary and who they reduced salary on during the period.  Not sure this company is really committed to their core values as they state.  It's a family business and it seems that unless you're a family member you're not likely to really have any career growth or opportunities.

What is the best part of working at the company?
The colleagues that work there.

What is the most stressful part about working at the company?
The boss who doesn't know what the operation is all about. But I must say not in all departments in the department i was working for the other managerd were extremely nice. Mine was micromanaging and insecure because she really didn't have operation experience in an MTC

What is the work environment and culture like at the company?
Not sure there is one, they want to be inclusive but it seemed superficial. They wanted to be a family environment but not successful because the top level management didn't take the time to know everyone.
3A

What is a typical day like for you at the company?
Busy ,understaffed but fun the team was great to work together as long as the dept mgr didn't get involved.

There is no work life balance and they pay people horribly. New people come in making so much more than people that have stayed for years. People are given a ridiculous amount of work to do and are then yelled it if they work overtime. They use a culture of “family values” to trick/guilt people into working overtime and an unrealistic amount of hours. They have some amazing actual workers there but they are miserable. People are leaving as fast as they can. If they are not quitting there are executive leaders that are doing whatever they can to set people up to be fired or “eliminating positions” so they can get rid of people who won’t follow their unethical lead. The owner knows about it all and does nothing about it. The most enjoyable part was leaving the organization. Don’t be tricked into working here. 

A typical day at work would be to work queues first thing. That gives me a start and some direction. Answering the phone, checking voicemail, fax, and emails throughout the day with client reservations. I really enjoyed working on one of the VIP accounts, booked reservations for celebrity's,  Learned a lot of booking for large groups, (even a seat for a cello.) Worldspan GDS system. The hardest part of the job was working one of the accounts during disasters. We were there until 8pm. The most enjoyable part of the job was just doing what I enjoy doing-planning travel for others.
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