senior claims representative

analyst

AF Group

The good: Union protection, second to none health insurance package, decent amounts of PTO and sick time, some WFH time guaranteed under new Union contract. The parking setup and facilities are also quite nice.

The bad: The pay is substandard starting out, the raises are minimal when promoting.

The ugly: These could honestly be good jobs, but the management is petty and insecure. They're largely phoning in their own job duties due to an overabundance of management positions, so they assume everyone else is too and spend the little time they work micromanaging staff to oblivion. Times and productivity are tracked to the minute in many positions. The resulting atmosphere and morale is toxic. Discrimination is also rampant - the hierarchy gets straighter and whiter at each tier, and a diverse pool of temps seems to quickly whittle down to only a very particular subset of people being selected for permanent positions and promotions.

The company is going through a lot of changes and management seems to have some unrealistic expectations, especially in my department.  This has lead to numerous instances of management over promising, under delivering, and scapegoating subordinates.

The company is focused on creating an inclusive culture which is nice, but managers aren't trained to engage with their subordinates as well as I've seen at other companies.  I haven't participated in any 360 reviews which is a concern.  They frequently send use surveys, but I'm not sure these have lead to meaningful changes.

Turn over is a large problem.

I would not recommend working here if you are a recent college graduate or entry level candidate. This company does not have the resources to develop you if you do not come in with the skills they require for the position. 

The company is also poor when it comes to recruiting minority candidates. There are very few minorities at this company. Specifically the department I worked in did not try very hard to recruit candidates who were not Caucasian. The diversity at this company is very poor. 

The company was great when they were apart of BCBSM. Once it broke off into an affiliate company I wanted to return to BCBSM. Diversity is better at BCBSM. And the of course is more structured since it's been around longer.

Great Company to work for, lots of good people. They have accountability issues in places,(what large company doesn't though?)  There is a lot of old mindsets and status quo types, that would rather say that's not my job, then figure stuff out. though many of them are being to retire out.  Customer service is subpar, no real training for it.    That said, they have a strong leadership team and support around them that are changing things up. Pay and benefits are above average and they will reimburse you for Insurance education. 

As an internal employee applying for another position you get no communication. If you don’t get the position and inquire as to why they say, “we don’t do that.”  If they claim to invest in their employees and want to retain them, why then would you not let employees know what criteria they didn’t meet so they can work on improvement for the next time a similar job is available? Perhaps that’s why they have over 100 open positions they can’t fill

AF Group was a great place to work until the parent company started to dig its claws into AF Group's operations. A lot of brown-nosing in order to advance or make any kind of meaningful impact. Otherwise it's a decent place to lay low and earn your paycheck. Treat it like a job and nothing more if you want to keep your sanity.

The work is rewarding and keeps you busy. The red tape of the company is everywhere. Union is not everything its cracked up to be. Management is very poor. Please take a grain of salt with all these reviews. In the end, all companies look out for themselves. They'll give the boot to an employee before considering  adapting to change.

Used to be a great place now...not so much. I think it's more directly related to the intrusion of the parent company trying to take over control. I was lucky enough to have an amazing manager who acknowledged a job well done. 

Working here, I had the freedom to take a generous amount of PTO as well as have flexible scheduling when it was needed to attend doctor's appointments and other appointments that are a part of life. The work was also meaningful. We helped people. Not many places can say that the work they do is required.

I was able to get along with everyone there, except my Manager.  For some reason she had a chip on her shoulder about me.  I was written up and given 30 days to not make another mistake (any mistake).  Well anyone given that kind of option is surely to fail.  As I did.

Top Job Titles	Average Salary
Senior claims representative 15 salaries reported	$110,850 per year
Analyst 3 salaries reported	$64,000 per year

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