field service technician

assembler

technician

field supervisor

software quality assurance engineer

AGS, LLC

This job role is unpredictable to the point of being disruptive. A single ticket can turn into a full day job when it was supposed to take 10 minutes. Travel can be hours each way. You're expected to fix problems quickly, often under pressure, and frequently with equipment that arrived faulty or just straight up broken. When that happens, the casino staff doesn't blame QA, management, or AGS as a whole, they blame YOU. The field tech becomes the buffer between customer frustration and continuous company mistakes. 

Management feels disconnected from what the job actually looks like on-site. Support is limited and sometimes rude for absolutely no reason, but oversight is not. The on-call structure heavily impacts personal life, especially around holidays and weekends. Holidays are "recognized" but you may still be working them, and whether you work these holidays, the pay is structured the same. There is no real incentive or acknowledgement for giving up your time. 

As a field tech you are to accept that you will often be blamed for issues out of your control. 

Field techs are treated as replaceable labor rather than skilled professionals. Most interaction from management comes in the form of micromanagement in a group teams chat rather than meaningful support.

Things always change. We have to COMPETE for days off. We get written up for being one minute late. You only get a 30 minute lunch, sometimes you're not guaranteed a lunch. We have to walk EVERYWHERE there is no time compensation for that.They mandate you to come in on your off days or you'll be written up. There isn't much flexibility. They will punish the majority for things only a few people get in trouble for. Some supervisors are rude and disrespectful, they don't have people skills.Many officers have low morale here and management refuses to take a look at self to see what they can do to help. This job is mentally and emotionally draining. You're posted in one spot for 12hrs. You MUST ride the shuttle unless you have proper ID, so now you're forced to ride on a bus full of people, even though COVID-19 is still going on. They don't provide N-95 masks even though we come in close contact with COVID. We are supposed to be paid $21/hr but they will not pay that, you get $20/hr and .75 cent. Majority of the officers here are nice and will answer any questions you have to the best of our ability. We do our best to push through these long nights, and we all try to help each other out as much as possible.

I can't say enough positive things about AGS.  It's truly an amazing company to work for.  Culture is supported from the Executive team down to the front line employees.  AGS has an amazing culture and even has a committee of members that meet on a regular basis to host special events for our employees like "National Pez Day" "Employee Appreciation Day" "Bring your Child to Work Day" etc.  They also support our local community by donating books to at risk schools and let us volunteer at the local Three Square food bank from time to time.  Salary is market value and we receive annual bonus's, performance raises and restricted stock. AGS also has great benefits to include health, dental, vision, company paid life insurance, disability insurance plus we receive a generous amount of PTO, annual holidays, your birthday off, maternity leave, tuition reimbursement + more. What more can you ask for?

The accounting environment is very "high school."  Management promotes based on who they want to be buddies with versus who actually does the best job.  And the ones that are liked are allowed to treat others like garbage, harass and blacklist, making it a completely miserable environment to work.  And opportunities for advancement... they may promise future opportunities, but unless your a manager's pet, don't bet on it.  They will string you along, put hoop after hoop for you to jump through, only to tell you there's no way and you should be grateful to even have a job.  HR is fully aware of all of this and does nothing.  The entire company will smile to your face and say they're there for you all while stabbing you in the back.

The job is mostly relationship sales trying to place and keep leased slot machines on the floor in a recurring revenue model. Requires knowledge of competition and industry. Management had a hard time coming up with competitive games which made the job more difficult. Loved the travel and the people especially the customers. 
Position was eliminated when AGS merged with another company and the new company took control, laying off most of the staff at AGS. Otherwise, I would have probably stayed here forever.

What is the best part of working at the company?
That they are mindfull and that , Yes, my world 🌎🌍🌎 does revolve around Sun Metro Bus availability in order for me to get to be able to commute to work .

What is the most stressful part about working at the company?
That people come to vandalize the restrooms and graffiti them. When there is no need and it will not be tolerated. Luckily I have security to make a report .

What is the work environment and culture like at the company?
Very respectful and professional ready to be a team player. That is good. Very good 👍.

What is a typical day like for you at the company?
Clock in go get your cart 🛒 with supplies and start working.

I had never worked in the telecommunications world and this job taught me everything that I know about it today. I over saw the all of the warehouses we had in Henderson, NV which was around 250,000 square feet. I was in charge of 10 to 12 people between all of the different locations. As the manger of this warehouse I made sure that each day I meet with each person to go over what they were going to be doing that day. My mangers worked out of Seattle,WA so I did not see them often. I loved my job and making sure that all of our counts were always right on.

On any typical day there were at least several times that a production situation would arise that would necessitate scheduling adjustments either with the internal sales department or outside customers.
The management were very hard to please and were demanding of perfection even though they did not embody those values. The management team was very quick to "assign blame" even though they spouted the team work environment. Anytime that there was an issue they would begin compiling any data they could find to place blame for errors on anyone other than themselves.

What is the best part of working at the company?
I like the high degree of professionalism in this Company. The organizational culture is very good 

What is the most stressful part about working at the company?
Limited company vehicles for field technicians

What is the work environment and culture like at the company?
People are very professional. Management is very easy to work with 

What is a typical day like for you at the company?
Route the service calls from all Las Vegas Casinos and service customers

I'm sure it seems like I'm just marking 5's without putting much thought but I can honestly say I have never worked for a better company. One that truly means what they say and what they stand for. Our core values aren't just nice sentences in our employee handbook - they're important principles that drive how we operate. From the top down, it's just an amazing group that genuinely cares about the people in this company.

Top Job Titles	Average Salary
Field service technician 43 salaries reported	$24.36 per hour
Assembler 13 salaries reported	$15.00 per hour
Technician 4 salaries reported	$17.00 per hour
Field supervisor 6 salaries reported	$71,833 per year
Software quality assurance engineer 8 salaries reported	$67,500 per year

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