customer service representative

operation associate

baggage handler

passenger service agent

operations associate

ALL NIPPON AIRWAYS

ANA has a good work life balance (if you work in the cargo section) that provides a good flexibility in both work schedule and with good flight benefits if you're keen to travel. The job duties are easy to perform (if you have prior cargo experience). Multiple systems used are fairly easy to use. Co-workers were supportive and the training provided (they send you to Tokyo) was good which gives you the opportunity to meet other staff members from other stations. Never had a problem interacting with other ANA staff in Japan.

Although the work environment was pleasant and friendly, there is no upward mobility as positions are limited. Generally speaking, you are looked down upon by management and treated and spoken to in a condescending, patronizing manner. Follows the typical Japanese promotion policy of advancement based off of seniority and not skill or worst, based off of favoritism. Regardless of your background or level of education, they don't care for it as they will never ask for your opinion. Management blindly make decisions that end up being rolled back soon after due to poor planning. There isn't a sense that your ideas are valued, even if you start with the most enthusiastic, optimistic and determined attitude. Micro-management is practiced at an almost infuriating level. You are given very little autonomy to manage even simple projects, regardless of experience or the quality of ideas you put forward. Taking initiative is frowned upon even under good intentions as management wants to know everything you do for their approval.

Management doesn't value one's working style as it is seen as not being a team player. They expect you to perform functions that are not part of your job duty. If you make a mistake, you'll never hear the end of it and it DOES affect your yearly evaluation. Yearly evaluations of staff is a joke as your feedback really doesn't matter as the decision already set in stone even if you make a compelling argument it get a higher/change score. So staff that have more experience will be passed over for promotions. Unless your direct manager has his/her own reason to promote you, you'll be stuck in the same position forever. Communication skills will be criticized despite relaying a message in the simplest and nicest way (very sensitive people). There is lack of communications with other departments (i.e. passenger service, cargo sales) and from management, they have that "you to read between the lines" attitude rather than being direct. 

If you are looking to make a paycheck, take advantage of the flight benefits and not planning to stay long then this is the job for you. However, if you are looking to make it a career in hopes of career advancement, look else for it if you know you can do better.

To put it simply: If they don't like you, management will not acknowledge you or treat you with respect as a human.You can work at Amazon and get paid more for half the responsibility. Limited growth opportunity and if you get harrassed by a coworker, they won't take it seriously. Very much a clique based work environment.Only a few of the employees make you feel welcome and comfortable. The best part of the job is helping the passengers and seeing how you impact their day and overall experience on their flight. This company has a tendency to accept delayed departures even if at the cost of their reputation.

ANA is truly a five-star airline. All of staffs have to make our passengers happy and comfortable everyday. We care even very tiny details such as a smile, a please, a two-hand delivery like pass port or tickets that make service outstanding. We try not to long wait in line of check-in. After travel with this air line people can not forgot this kind of special customer service.

The hardest part of the job is handling customer's request when company policy does not allow it. Most customers are understanding of our policies such as fare rules, but there are a handful that are not understanding. The most challenging part of the job was the best explain our policy and fare rules so that both the customer and agent can come to a mutual understanding.
The most enjoyable part of the job was that every employee in the office made it a welcoming place to work. I loved the people I was working with, and leaving them was the hardest part of resigning from the job.

Pros: 
Overtime is minimal, so you can balance out job and life well. Or plan a vacation with your preferred schedule.
There are a lot of good non management people to work with.
Flight benefit to Japan and Japan domestic flights are beneficial to people who likes to visit Japan.

Cons:
Very poor management. No skill to manage people. No skill to make any decisions.
Incapable HR. Only does what their managements(from HDQ) says.
Bonus is minimal.
Yearly evaluation doesn't reflect any of work employees have done.

The General Manager of its gateway cities changes in every 3~4 years, and there will be almost no advancement working for the company.
The GM will force you to work his way of reporting, and it depends on what kind of GM comes from its Tokyo headquarter.
I can only wish you for a good luck working for this company.

Management are always around to answer questions and are all very helpful.  Co-workers are all very nice and responsible.  I am very happy at work everyday because I always work with nice people.  Sometimes even though I need to deal with difficult customers, I do not feel stress because I have the experience and management are helpful.  I really like my current job and company.

I worked in the call center for the airlines customer service part time. The initial training was paid and about 2-3 weeks long. I enjoyed the job but there wasn’t much room for advancement especially if you did not speak Japanese. Overall it was a very lovely company to work for and it was awesome to learn a little Japanese! 

ANA has a great work life balance with good flight benefits if you're keen to travel to Asia. There is no upward mobility as most of the managers are expats brought in from Japan.

A job description or JD is a written narrative that describes the general tasks, or other related duties, and responsibilities of a position. ... A job usually includes several roles. According to Hall, the job description might be broadened to form a person specification or may be known as "terms of reference".

Top Job Titles	Average Salary
Customer service representative 1 salary reported	$23.00 per hour
Operation associate 1 salary reported	$21.00 per hour
Baggage handler 3 salaries reported	$18.10 per hour
Passenger service agent 1 salary reported	$26.00 per hour
Operations associate 1 salary reported	$21.00 per hour

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