shipping and receiving clerk

retail assistant manager

network analyst

marketing consultant

electrical engineer

•	Effectively implemented different QA methodologies/policies, strategies and plans in all stages of SDLC.
•	Participated in business requirement walk through, design walk through and analyzed Business requirements.
•	Involved in Preparing the SDD (System Design Document) based on PRD (Project Requirement Document), TRD (Technical Requirement Document) and Marketing Analysis team Inputs.
•	Created Test plan, Test Design, Test scripts and responsible for implementation of Test.
•	Involved in analyzing and writing test plan in accordance with business requirements.
•	Formulated methods to perform Positive and Negative testing against requirements.
•	Performed Manual Testing of the application Front-End and Functionality. Identified the critical test scripts to be automated.
•	Performed Functional, Data Validation, Integration, System, and regression testing.
•	Analyzed and verified Functional Specification documents.
•	Reviewed and updated Test Plans, Test Scenarios.
•	Created and manually executed the Test Cases.
•	Involved in Test cases review meetings and recommended enhancements in UI functions.
•	Involved in different types of Black Box testing (Positive, Negative, Compatibility, Usability, Performance) GUI, Regression testing and UAT.
•	Produced and submitted problem reports.
•	Reported bugs using Quality Center ALM bug tracking tool. 
•	Examined system behavior and performance using Load Runner 11.5.
•	Prepared Test Plan, Test Cases, developed multiple user Scenarios for Load and Performance Testing 508 Testing .
•	Created VuGen scripts, used manual and automatic correlation, parameterization techniques in generating the test scripts for LoadRunner 11.5.
•	Executed LoadRunner Scenarios using LoadRunner 11.5 to perform performance, Stress and scalability tests.
•	Worked with LoadRunner12 Controller for configuring and execution of performance test scenarios with multiple virtual users and virtual user scripts, managed and collected metrics for the various system monitors.
•	Used LoadRunner 11.5  to analyze the response times of business transactions under load, developed reports and graphs to present the stress test results to the management.
•	Defined Rendezvous point to create peak load on the server and thereby measure the server performance under load.
•	Analyzed Throughput graph, Hits per second graph, Transactions per second graph and Rendezvous graph using LoadRunner 11.5 Analysis tool.

If you find yourself on a good team with a good manager, and there are many good managers at AOL, doing the job you want to do, AOL can be a fun place to work. AOL has video conferencing and VPN such that you can easily work from nearly anywhere in the world using a broadband connection. This is very handy for dealing with Work-Life balance.

AOL is a company that has a lot of senior professionals and not a lot of junior people. This limits upward mobility, especially for senior people. Combined with the slow hiring rate this also means that opportunities for senior people to mentor junior people are limited or non-existent. What you end up doing is more "knowledge sharing with peers" and less "mentoring of the less experienced".

AOL does provide one good opportunity to standout and shine: AOL UnUniversity. This program allows any AOL employee to offer a course on any topic to other AOL employees. This could be a course on a new technology, best practices for an "in use at AOL" technology, a hobby (such as photographic composition), or nearly anything else. It is called AOL UnU because it is peer-to-peer rather than given by a professional trainer or training company.

AOL has a very generous bonus program that is a nice supplement to your base salary. This is especially handy since the annual raises are generally average (1.5% - 2% the last couple of years).

AOL's employee evaluation system is a work-in-progress. They still suffer from making up the rules for how to evaluate employees at the end of the evaluation period (after employees have submitted their self-evaluations) rather than creating the criteria at the beginning of the evaluation period.

This was a company that had recliners in the lounge, Televisions, DVD Players, and made you feel like your second home. There were so many different things I learned working for AOL. (1) How a computer really worked and why it worked. (2) How to break the software and then fix the computers software. What to do with software to fix or tweak. To make work on the application. more of your co-workers were like family and treated you like family. Even today still keep in touch with many of the ex-workers. Most problematic part of the job is when new spyware came to light and finding ways to fix the problem. The best part was the people you worked with and how we took care of each other. If you had a bad day you could say this is just my day and was accepted for that. This company was all about team work. 

     I well tell of a time when was at lunch in the lunch room and the owner of Aol came in to the lunch room to eat his lunch as well. I did not know him at that time by face but got into a conversation with him and was to find out he was the owner of AOL. His name is Steve Case and he was a very nice person to talk to. There was other time had very long conversation with about different software to come in the future. What thought would be problem with and so on?


This was the best experience in the work place for me. Have never work for a company like that sense that time. I would love to find a new place that had that kind of thoughts in mind.

Monitor, troubleshoot and escalate issues that may cause impact to the AOL service for our Customers. Our Customers are everywhere, not just the end users of AOL products but also peers in the NOC and the back end folks (the experts for AOL around the world who make our systems work). Constantly log into numerous linux/windows servers around the world to start/start various processes and clear DB issues, particularly space related. Use various tools such as Service-Now, Netcool, TOGA graphs, Remedy Ticketing, ORB, Conference calls, Instant Messages, Email, and many other methods to expedite front line troubleshooting and to investigate issues. Act swiftly to resolve issues prior to them seriously impacting critical Service Level Agreements, OLA and TTA requirements. Provide expert technical knowledge when escalating service-impacting issues to the many Ops teams we support to ensure that problems are resolved.

Work involves sitting & working at a multiple monitor station using both MAC and PC resources. Intense monitoring with multitasking workloads. Responding to various alarm systems that alert us to multiple problems that must be constantly reviewed, prioritized and acted upon. Free beverages and ability to get up and take short breaks. Ping pong table in the work area to help keep the blood flowing during longer overnight shifts. Good supervisors and environment

AOL's call center was an amazing array of very talented and eclectic individuals working together to provide technical support for the AOL customers.  Most days were spent on the phone, in a headset, talking with customers and leading them through the process resolve a problem.  While that happened, support technicians were free to do whatever they pleased, within some reason, while participating in calls.  Yoyo's, Koosh balls, and even frisbees were not strangers to the call center floor.  People also performed myriad types of crafts, from coloring to wood carving!  And everyone, at one time or another, paced relentlessly as far as their headset chord would allow.

I loved AOL.  For the majority of the time I worked there, the atmosphere was relaxed and positive.  Techs were able to provide ideas about customer issues and support each other.  The support process itself was challenging and learning new information was encouraged.  Rewards and bonuses for outstanding achievement were incomparable.

Prior to my leaving, AOL merged with Warner Bros.  The merger changed the atmosphere at AOL to one of pure, cold, business.  Everyone I knew, including management, found it increasingly stressful.  Bonus and incentive programs became almost nil.

This was my favorite job. I learned more about the technologies I supported initially than at any other employer. I worked with a great group of individuals, several who I consider my friends, even though we have all gone our separate ways. One thing I didn't realize during my time, is that the technology I supported was limited to a small subset of the vast pool of technologies in the industry. While I learned and grew every year, I could have been more proactive in learning about the various network and telecommunications technologies used in contact center environments. This would have benefited me in my current role. Still, I wouldn't trade my experience at AOL for anything else. The travel, the genuinely great people at the company and the product were all experiences I cherish, even as I am nearly a decade removed from my time with the company.

The company policies do not reflect any interest in genuinely serving its customers.  The company will do anything to retain a customer including lying to them, but never actually providing good service.  There were banners and posters everywhere promoting the views and quotes of the CEO.  There were pep rallies.  In all it felt like brain washing such as one would expect in a cult.  The employees dedicated to retaining customers were well paid, all they had to do was lie enough to the customer to keep them from cancelling their service.  The technical support technicians were poorly paid and discouraged from actually taking sufficient time to resolve customer's issues.  The tech's who were viewed as the best performers were ones who had almost no technical knowledge but followed scripts and got customers off the phone the most quickly by any means necessary.  Some of the management would escalate calls from being a customer with minor problem to a level of hostility on both ends that was shocking to say the least.

A typical day at work consist of receiving incoming calls from existing customers that have questions about billing, reactivating, activating and cancelling accounts. This is my first experience working in a call center and I am learning many things about being in that type of environment. One of the things that I have learned is sometimes there is nothing that can be done for the customer and a difficult message has to be given to them. This is something that I honestly struggle with. My customer service background believes that something can be done and an unhappy customer is not a returning customer. Delivering the difficult message is the hardest part for me. Management is very well trained and great at coaching the team at how to save customers on their accounts. I enjoy coming to work everyday because of my co workers. We all work well together and have similar things common. The most enjoyable part of my day is spending time with my team and discussing the different technics we used with customers.

I acquired a strong background in quantitative analysis from my time in investment banking at a top tier investment bank, will be completing a certificate in Project Management, and currently demonstrating strong operations results at AOL. For example, I worked with cross functional groups to redesign the customer payment workflow leading to a 60% reduction in billing errors. Additionally, I presented a strategy that incorporated strategic partnerships to make our sales organization 30% more productive when launching campaigns. These were major wins in the operations team and our organization.

I am at my best when I can use data, demonstrate my passion for technology, work collaboratively with team members, and present solutions to major objectives. I believe that the skills I have gained through my education and work experiences will enable me to make a strong contribution in an operations role.

It's a relaxed environment where it's good to work and have fun. 

•	Create and design detailed test cases and procedures to ensure that every bug/defect are covered in every perspective
•	Check over 75 emails daily consisting of conversations between developers and other QA testers providing updates on new upgrades in the system
•	Utilize a software tool called Jing to capture and record images of defects found on the websites
•	Use a website called Jira that illustrates the agile life cycle of all new updates and upgrades in the HuffPost Live
•	Attend weekly goal meetings every Thursday in  preparation for achieving current work and future project-related goals
•	Perform and execute test cases on iPad, iPhone | Mac: Chrome, Safari, Mozilla Firefox | Windows 7 and 8: 
IE 8, 9, 10, 11, and Windows Surface.
•	Review all open or pending tickets on Jira ensuring that every bug found is corrected/updated with a new code deployment

Top Job Titles	Average Salary
Shipping and receiving clerk 1 salary reported	$37,000 per year
Retail assistant manager 1 salary reported	$15.00 per hour
Network analyst 1 salary reported	$47.50 per hour
Marketing consultant 1 salary reported	$46.00 per hour
Electrical engineer 1 salary reported	$24.70 per hour

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