direct support professional

direct support professional ii

preschool teacher

clinician

licensed practical nurse

ARBOR Associates

I've been with Arbor Associates for almost a year, and my experience is largely positive. Leadership takes a "front line" / accountable approach to operations, directives are clear, and communication is usually quite easy. A primary feature of this work culture is that we all can, and do,  support each other with our respective job processes and tasks, and we are provided with training that allows us to be effective. With work/life balance being as important as ever, this cross-team support is greatly appreciated, and proves to be vital at times.

Leadership operates with "vision", seeking to consistently deliver outstanding customer service while upholding a quality platform for employment, utilizing forward-thinking in operations, HR, and recruiting to achieve these ends. I find this to be a breath of fresh air, because it promotes progress and continuous improvement, but does not foster toxicity such as "finger pointing" or other counter productive behaviors that can compromise our delivery of service to our employees and customers.

Overall Arbor Associates is a growing company, with strong leadership, focused on progress, growth, and delivering win/win results! 

I recently had the opportunity to work with Arbor Associates (check them out at arborstaffing.com) and I have to say—it’s been a real game-changer in the staffing world. Here’s the deal: if you’re after a partner who isn’t just going through the motions but actually takes the time to understand your unique needs, Arbor Associates delivers every single time.

From the outset, their team impressed me with a forward-thinking approach that combines industry know-how with genuine care. They weren’t about the hard sell or flashy promises—instead, they offered straightforward, no-nonsense advice and customized staffing solutions that truly made a difference. I appreciated their willingness to adapt quickly and think outside the box, ensuring that the right talent was matched with the right role.

Communication was another huge win. They kept things transparent and easy to understand, which is rare these days. Whether you’re in need of temporary support or a long-term hire, Arbor Associates offers a refreshing mix of professionalism and personalized service that stands out from the crowd.

In short, if you’re looking for a staffing partner that’s honest, innovative, and ready to roll up their sleeves to get the job done right, Arbor Associates is a solid bet. No sugar-coating here—just a team that’s genuinely committed to making your hiring process smoother and more effective.

I worked with Arbor Associates as a direct support professional, and then eventually in the operations department on a variety of administrative and corporate tasks. The people that own and run this company are great, good natured individuals who seem to genuinely care about the demographic they serve. However, the turnover I had seen and continue to see in their corporate office is demonstrative of a very intense workload with unstable leadership decisions. I believe I saw approximately 10-15 out of around 25 corporate employees turnover during my 2 year tenure. I believe this is due to a very large, chaotic workload that is micromanaged by leadership; combined with a work culture which expects employees to put in more than 45 hours a week while also attending company events which took away more time from family and friends. Leadership decisions seemed very sporadic and dramatic, requiring staff to quickly adapt without enough time to recover from an already exhausting amount of work.

I think they do a great job at promoting within, and they do give people the respect and appreciation they deserve. However, it feels like a manipulation tactic at times to keep people plugging away at unmanageable amounts of work while also being grateful for it.

I was at Arbor for just under 2 years, and I had an overall positive experience. It is not for people who prefer a more moderate pace though. It's a staffing agency, so the pace is intense and the pressure is high. That being said, I truly believe they're one of the better companies to work for in an industry that is notoriously rife with toxic office cultures. I personally would never work for any staffing agency again, but if I had to, going back to Arbor would be a no-brainer. Management expects a lot, but they're mostly genuine and mean it when they say they care about your well being. I didn't always agree with their business practices, but the CEO and GM are kind and caring people who want to see you succeed. 

I don't know how the people at this company sleep at night they are seriously legitimately straight-up scumbags they will promise you 80 hours a week and promise you the world and then when it comes down to it you are fighting to get a day a week you will drive an hour away make $13 an hour and then get there and they will say oops we forgot to tell you that you were cancelled give you no reimbursement no mileage no nothing not even a sorry these people care about nothing but working you like a dog at slave labor wages and then make $60 an hour for your work but pay you 13 to change adult diapers they should seriously be ashamed of themselves this may be okay for a second job if you're desperate but if you were counting on this company to be your primary source of income you and your family will be homeless in a month and they will probably laugh in your face when you tell them they care nothing about their employees

I genuinely enjoyed my work with Arbor Associates and had a great experience with the Western Mass branch. Unfortunately, the Central Mass branch was a different story. I dealt with pay inequality, missing wages, pressure to disclose private medical information during a serious illness, and was sent to a known bedbug-infested site without warning. Arbor Management denied knowledge and showed little regard for employee well-being. It was a disappointing end to a job I truly cared about.

As a Direct Support Professional at Arbor the greatest pro is the flexibility of when and where you are working. However, aside from that the pay is low and administration/management is extremely disorganized and inconsistent with their rules, trainings, responding to emails and calls, adding shifts to the portal, etc. Staff at every program I have worked at complains about it and it gives a bad rep to Arbor's employees. The employees that have been working their the longest are getting paid just above minimum wage and they won't raise it while new hires are sometimes getting $3-$6 more. Also, the way they post their available shifts is difficult to make out also because they don't provide the full name of programs (just abbreviations), the city that it is in, or the type of clients that are in the programs upfront. 

I worked under a per-diem contract for Arbor, and the managers and supervisors always kept me updated on new jobs EVERY SINGLE DAY. I had to stop working for a little bit because of school; they understood and still kept me on until I was ready to pick up shifts again. They communicated with me every single day via, text, email, and phone calls. 

I was a little bummed about the $12.50/hr pay rate but every site (bunch of different companies!) pay differently, so that was great and a little relieving.


This job worked so perfectly with my daily life, and I got to make things work. All The job sites were great and I made great relationships with other employees as well as clients. 



Thanks Arbor and keep up the great work!

Arbor Associates is a great agency to work for if you are looking to make a difference in Human Services. They assist with additional job trainings, their hours of work are flexible, and the staff are very professional. It is a temp agency for Human services. They connect you to other agencies that need your professional experience. the most enjoyable part of the job was assisting individuals who go through day to day challenges such as mental disabilities, physical impairment, or behavioral issues. While on the job I learned to meet people where they are in life without judgement.  To work in Human Services, you must be able to empower others with compassion and empathy.

Worst part is being worked on, the management needs help but as she is beginning getting help, it gets a bit confusing. 

The other bad part is this company doesn't seem to keep up with staff work ethics. Usually you would have a quarterly or yearly reviews. This place has none. 

Pay is okay. 

Otherwise, I love working for various places and try to pick up consistently and build relationships with companies who seem to struggle often. In this career area that we help, there is so much turnover rate. Being able to jump around to whomever is in need to keep the clients safe from understaffed issues makes me feel good about what I do. 

I am glad to have the experiences needed to work in these various settings. 

Top Job Titles	Average Salary
Direct support professional 130 salaries reported	$20.27 per hour
Direct support professional ii 31 salaries reported	$20.03 per hour
Preschool teacher 10 salaries reported	$25.40 per hour
Clinician 10 salaries reported	$45.05 per hour
Licensed practical nurse 34 salaries reported	$40.38 per hour

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