retail sales associate

retail store manager

wireless sales consultant

retail assistant manager

sales representative

ARCH

TLDR at the bottom.

You are expected to practically force feed every customer that comes through that door, the item(s) of the month. Doesn't matter if they say no twice, you are expected to get one out every time. There is no respect for customers who are trying to be budget smart and management will HOUND you if you decide to show a little mercy and not offer the product(s). Its stuff they usually do not need anyways, but rather a company goal of selling that specific item. If you decide to talk to management about not being comfortable forcing products on customers (when during company training they specifically tell you to make the customer feel listened to), you will be brushed off with "That is what a good salesman does, you either make money or you don't."

When I first started it was more about the customers decisions, not corporates. Which, because of this, it also creates confusion for existing employees who were trained to have a different mindset, as well as new employees who are being trained the same values just to be told SELL SELL SELL. When upper management called to talk about my two weeks and why, after I explained they told me it wasn't that big of a deal and that they weren't pushing it that much. Yet earlier they had sent a screenshot to the store manager about me failing at a particular selling opportunity. Your feelings and thoughts as an employee are completely disregarded, and disrespected, even when multiple employees feel the same. 

You are expected to be on a rally call every Friday around 9am (EST), even if it's your day off. Unfortunately, many times there will be last minute calls or meetings management wants (with a 24 hour or - usually - less notice) that are mandatory to attend.

Pay is great after you finish training; you'll be paid $11 to making $20 an hour. Some paychecks I had were $1,800, so you definitely get good money) for the work you put in, which isn't too much. However, you need to mention pay after training if it doesn't get changed to commission, because they will keep you on standard pay otherwise (the $11)! I could have had months of high pay and it wasn't until new management came in, when we explained we weren't happy with the pay, they realized we weren't switched to commission (you are supposed to be changed over after training). I had been there for a few months, and I was pretty annoyed I had missed out on larger checks for such an inappropriate amount of time.

Now, about the sexism in this job. Great place to work if you're a man, and if you're a woman they will make you do all the work. And by "all the work" I mean all the cleaning. You will be EXPECTED to take out the trash multiple times, sweep, mop, dust, clean windows, wipe down, restock the bathroom, take cloths home for laundry, organize without a slick of help. Yes, that's part of the job and I don't mind that. I minded the fact that I was the only one who was ever doing it. It was incredibly rare to have somebody help me, save for one specific, kind individual there. Even if you ask them to stop overfilling the trash and take it out during their shift, or take it out when its too full, replace the bag, and set it aside to be taken out later in the day, nobody will do that!! I talked to the other employees about it multiple times and they never did anything. I was also the ONLY female working there. Hands down will expect you to clean their messes. You will be called to the back just so they can ask you to clean an area near them instead of doing it themselves. Absolutely inappropriate and ridiculous. I also have OCD, and although it makes me clean more, it is NOT an excuse to abuse that disorder! Especially when I am clarifying I would like help and that I should not have been the only one doing the work.

Management will expect you to be available 24/7 to replace shifts last minute, and it happens way too much to be acceptable. If you decide to say no, you get shade thrown with passive aggressiveness. I was requested way too much to come in, and often times, people would just decide to not to show up for their shift (including on rare occasions, management), which ended up in you working alone for four or five hours. There were days were I had to work from open to close, or seven days a week as well, due to the unorganized scheduling and management. It was extremely hard to take breaks due to understaffing as well.

When I put in my notice, the manager handled it completely inappropriately and put my notice in at least three different emails and in multiple (work) group chats. It was embarrassing. The entire world did not need to know I was leaving. Just one or two in the appropriate places was necessary. All my days off were also stripped from my schedule for the last week, and when I questioned why, I was simply told "I don't know, I didn't do it." But there's no way management didn't know because they get a notification every time anything in the schedule is changed.

You do not work in a team here, it is every man for themselves and you can't trust anybody much farther than needing help with the REMOS. Employees will take their lunch and sometimes when it's so busy you don't get to have one because nobody looks out for each other so they get theirs and you don't (getting caught up in the work, or - most of the time - nobody will take over for you to be able to go take your lunch).

Oh, and lastly, management/corporate will tell you one thing is okay and then you find out a few days later it is in fact NOT okay and it can be for more serious things like specific sales. The ArchTelecom shirt they provide is not allowed in the work place (despite being told it was) as well. Very unorganized company and the communication is horrible.

TLDR; Great pay after training, not worth it, horrible management and unorganized company, sexist work place, get called in too much, weekly mandatory calls, hours will extend more often than you think. Barely any balance between work life and social life.

This was the worst company I've ever worked for! First, I was stationed in their Westbury, NY location and was then transferred to their Baldwin, NY location. When I first got there, there was no heat (this was for a good couple of weeks AND during the winter), no door on the bathroom, and the roof leaked when it rained or snow melted. They literally opened the store knowing that their workers were working in these conditions and didn't even care.
     Secondly, They only have one training to learn the system that they use. The day I went the building's internet was down (not Arch's fault) but when I asked to go to another training (because I did not feel secure in my knowledge of the system) I was denied. I was promised one-on-one training repeatedly but never received it. 
     Thirdly, we were forced to pass out flyers in the worst conditions. It could be 15 degrees outside and we'd be expected to go out and flyer. When it got to the months where it seemed like the snow would never stop? Yea, still expected to flyer. Even those brutal snowy days that we had this winter (2014-15), we were still expected to travel in horrible and DANGEROUS conditions to our stores, knowing there'd be not one person walking into the stores. This company was more worried about making that quick dollar from those customers who MAY come in than their workers' safety.
     Fourth, the workers who knew and lived in the area around these stores knew that the locations chosen for these pop-up stores were terrible. If management would have done a little research or even asked around beforehand, they would have known as well. Yet, the workers were blamed for the small number of sales even though there was little foot traffic to begin with. 
     Lastly, because of this lack of customers. One day, the workers of this company, all except those in one store (which happened to be in a great location and was actually getting sales) were laid off. I was never even contacted by the company that I was laid off, a reason for being laid off, nothing. The store manager told us that "today is your last day, they're closing all of the stores." That was it.
     So, in my opinion, this company is TERRIBLE because it doesn't care about it's workers, only the money. I know how disposable workers are, however, I've never actually FELT that disposable in my entire life. I say good riddance!

With this company you either sink or swim.Can be difficult to have time for family and friends. Your job is often threatened doesn't matter if your'e a sales rep, manager, or even a district manager your job is ALWAYS on the line. The compensation can be very rewarding if you put in the work. They expect you to grind yourself into the ground. Even the marketing directors and upper management  are constantly grinding them selves into the ground. If you have nothing else to live for beside grinding your self to death this job is for you. I have made pretty good money with this company if you can find a balance between your life and Arch this job can be great. I would still be working there till this day if things didn't go down the way they did because the money was great and i honestly enjoyed my job. I tried to find a balance with the company so i wouldn't grind myself into the ground but that was very difficult. The pay is great but it can effect your outside life with your friends and family. For me the job was ideal because all my friends were my co-workers im single with no kids and i live on my own. Till this day i am very good friends with people that work there. And as of right now all their jobs are on the line. But like i said the compensation is very rewarding. Give it a try. I can honestly say after working there my mindset has changed and i feel more confident in myself and more proactive, i procrastinate less and i have learned a lot from the culture. I guess the pros and cons balance themselves out depending on what kind of person you are. Last thing i have to say is management and leadership in this company plays a big role in how fat your checks will be. if you have a great manager that can sell, and manage, and train you to understand the sales procedures, you will earn yourself some fat checks. But if no one around can properly train you how to put up these numbers YOU WILL CRASH AND BURN.

As part of store level management a typical day is hosting meetings with your team along with attending meetings throughout the day with your district and/or region. Then after doing operational work for the location, you are obligated to also sell and obtain (made up) goals. Then on a daily cadence they expect you to do sales recaps for why you might have not hit your goal for the day. The company will tell you as a store manager that you run the business and location but are micromanaged more than any other job. Then you have constant pressure about goals (typical in sales). But even if you do your job properly and meet goals that are aligned with the company, biased upper management will still write you up if not to their liking. Upper management also tend to show frequent favoritism to certain employees (typically friends). Human Resources department when brought to their attention about any issues, always side with highest person in question. Depending on the location the workplace culture may be fun or miserable. The hardest part of the job once you know the systems would be hitting all goals. However, if you hit your goal it's just never enough for them. Upper management as well like to perceive the company as so amazing telling new recruits almost anything to get them on board. Lying and being deceitful to get just what they want which is staff. In the last 3 years my specific district and region have had 3 new regional managers, 4 district managers and countless store managers. I was one of the most tenured employees in the entire company, but I promise you that tenure means NOTHING to them. They managed to lie several times in my face and after multiple times of me calling them out they finally let me go. There are also no means of getting raises unless you move up to the next position. Otherwise, they just tell you to sell more for a current raise in your position. 

Arch Telecom tries to be a good company however the toxic culture, the bad reputation from customer service and meeting quotas comes from the brand itself, not Arch Telecom (as a 3rd party dealer) necessarily. Just like any large business, management runs the spectrum from poor to supportive. The good ones do the best they can but retention issues with employees are due to long hours, not setting the right expectations initially, continuous metrics, interpersonal development and a changing retail environment is the challenge. The industry continues to highlight the same high performers without consulting to the low ones and strategizing them to compete.

Compensation can be pretty good for a busy location but that's just another spectrum that challenges employees through varied locations. The job is sales heavy, tech savvy, patience with your customers are essential to overcome obstacles with escalations to serving happy ones. Throughout my time, I learned a lot from the industry and business in general. The long hours can be stressful and like any other retail/sales business, a bit of luck, consistency, some drive and work ethic can be rewarding but the cons would eventually outweigh in time as other priorities become more important.

The personal interaction that comes with managing a n Arch Telecom location is priceless. I've always been one who problem solves creatively and utilizes all resources available and those skills are challenged every day. It is one of the characteristics I like most about managing my store. I've enjoy learning and passing that knowledge onto my team so that we all share the most current and applicable information to ensure our efforts are unified. The teams I have worked with and developed over the last three years have been very diverse and have opened my eyes to how different ones expectations of employment can be. Some of the highs and lows of this job come from the same source. Our customers come into our stores with with wants and needs ranging from new phones to billing problems. I stand on the front line for all of these visits provide the best service that I can regardless of the issue. This allows for a wide range of emotion during the course of one day, some good some not so good. I derive my satisfaction from the fact that no matter the situation I know that I used every resource at my disposal to either satisfy the want as efficiently as possible or resolve the problem to the best of my ability.

This company only trains you for 2 weeks and you have to learn everything yourself. You a put in a position to train reps in the archtelecom way which is sell everything and don't care about nothing. No customer service ethics. Upsell customers into needless devices and Fraud is rampant in this company. The Management staff is horrible. They claim to believe in you and entrust you to do the right thing and when you do and it's not what they believe in their mind the end result should be they write you up for it. They even write you up for situations where they forget you told them about and now its on your company record. This company is a joke. The main reason why Sprint as a company is dying because of no real customer service just upsell and swindle customers into buying needless devices and harass them to pay the bill so they could get paid fat commission checks. Horrible company. Not to mention you work like a slave open to close jus so you can pass their monthly goals and don't even get your mandatory 2 days off and they emphasize you take a lunch but its another fraud tactic because you don't really get one you basically have to clock out and clock back in for your 30 mins while you still work because their isn't enough staff to be around to give you a 30 mins break. So its only to remain compliant with state law so they don't get sued. Horrible company Horrible Management and Horrible Business code of conduct. STAY AWAY

I've worked at another T-Mobile TPR and the pay structure was way better. TPR locations usually do some shady things, but this is the worst of any I've seen. 
Lines are constantly being added to customer's accounts without their permission or knowledge because this TPR has a very odd conversion metric that has to be above 30% or you will get a write up or be terminated. This is not standard in other TPRs, and it actually causes reps to not help customers and even push them away to protect their conversion. Also management encourages this. A regular T-Mobile store will assist a customer for any reason, not this TPR.

Also the commission is absolutely terrible. They have a structure that has you make hourly or commission, whichever is higher. This is also not normal in other TPRs/T-Mobile. This is a big problem if you're at a slower store because there are not as many opportunities to make sales. It feels like this company will do anything to lower your compensation. I definitely made more at the last retailer I worked at and currently looking for a new TPR.

I actually like working at T-Mobile, but not this TPR. My advise is to work at T-Mobile corporate or another TPR like MobileOne or Wireless Vision, but DO NOT work at this company. Archtelecom has a horrible reputation just by googling them, and on top of that the pay SUCKS. Avoid it for a better company.

Getting to talk to people and adventure into different products, my assistant manager, manager and district manager were all reasonable and fun to work with however anyone higher then district manager were not self aware or knew the complications of working a floor, they just sit on a computer crapping on people who arent doing as good as other more populated stores, threatens write ups for minuscule things, only care about numbers on a chart then well-being of employees, hardest part was not flipping out on higher ups and snobby know it all customers or people with tech issues and stupid questions, 90% of the people with questions ask things that are 100% googleable, commission only so if you do tech issues or anything other then sell items, you dont get paid at all, besides a measly bottom of the line hourly, stressful on slow days/weeks cause no people to sell to = no money being made, arch also likes to cut commissions when ever they feel like it so they can save money to send people who dont do anything for the company to super bowls and other expensive/luxurious vacations while the floor workers barely get time to go on vacation or do anything outside of work, if you want to work for t-mobile i would NOT recommend archtelecom retailer

If you were interested in working for this company, I'd say do it if you were a 18 year old or someone who doesn't plan on doing anything with your life. The structure is ridiculous when you're close to getting a raise they change the structures so that it is harder for you to reach that goal. Then the managers are a complete joke, your job is constantly being threatened based on things that you cannot control. If there is a customer who comes in complaining about a billing issue it is basically your job to up sell them on a new phone or an iPad and disregard their billing issue. We are severely underpaid and you are maxed out at $13.50 as a sales rep if you eventually reach that point which takes about 8 years of working. If there is a slow month then expect to earn little to no money in commission due to lack of business. Then when you do earn a little commission they constantly try to take it from you saying that a phone wasn't returned to the warehouse (even if you have the proof that it was) or you rung out the transaction with the wrong plan. Trying to gain a title higher than Senior Lead Sales in a joke, no one gets promoted to manager and there are rarely any assistant manager positions even available. Try working for corporate Sprint if you can, there's a huge difference in pay and the way that you are treated. Archtelecom is a joke.

Top Job Titles	Average Salary
Retail sales associate 71 salaries reported	$28.39 per hour
Retail store manager 1 salary reported	$90,000 per year
Wireless sales consultant 5 salaries reported	$55,000 per year
Retail assistant manager 6 salaries reported	$22.08 per hour
Sales representative 3 salaries reported	$49,056 per year

Working at Arch Telecom: Company Overview and Reviews

Arch Telecom

Arch Telecom Ratings

Popular jobs at Arch Telecom

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected