telemarketer

call center representative

sales representative

inside sales representative

telephone representative

ARW Home

Cut throat environment where only the same 4 employees are chosen for inbound calls out of a room with 25+agents. The product doesn’t cover anything, the management comes out of the head managers office screaming at you to pick up the phones and dial out. FURIOUS customers who were duped into buying this “coverage” call in constantly as no one in customer service ever gets to them. So they just keep calling back and then cancel. Then the dial out lists you are given are those very same angry customers who cancelled their “service agreements”. Meanwhile, the 4 people I mentioned do not have to comply with the dial out orders. You are encouraged to bash other brands which actually offer better service contracts to get the sale. The head manager pays a LOT of money to consumer affairs for a high rating and focuses his claims department to resolve claims that are reported to consumer affairs in order to get a better review. Customers are harassed after a repair to put a positive report on consumer affairs site until they do. The tension in the room is so thick most times you can hardly breathe. The negative energy and screaming from the head managers office is absolutely unbearable and constant. You’ll always be frightened you’re not making enough to live and keep your job. The management will drive you like a slave( regardless of performance).  You will never get the multiple property calls which are previously screened before distribution to 4 long term employees only. It’s simply a matter of time before you burn out. No one gets on the INBOUND FANTASTIC 4 list ever. You will be told you are disposable, unwanted and other unpleasant things as you continue to work there. Save your dignity, self respect and remember. You deserve worlds better than what this company will do to you.

I was hired for a work from home position. There were 5 people in my training class, I was the last survivor. I lasted about 3 months. Being a work from home agent there was no interaction with fellow employees and that was a big minus. When you work in a sales center you hear what other agents are saying and can incorporate some of that into your pitch. I did not have that advantage. The training was  minimal but adequate, however, this is one of those companies that casts a big net and throws back most of the employees it catches. I have done sales for a long time and have had good success at it, but this job wasn't the type of sales that nearly all work at home agents are going to succeed at. Like I said, nobody in my training class made it more than a few weeks. In my time there I sold about 2 or 3 policies a day. Some days more, some days less. It's a grind to dial the phone 650 times a day and get one or two sales. Most of the numbers you just end up leaving voicemail messages that you know will never be returned, but you have to do it anyway. Leaving 300+ voicemails a day is really a wear and tear on your voice. The leads, for the most part, are really bad. You do get some sales, but you put in so much effort just to get a couple of sales, it just doesn't seem worth it all. The most successful agents there make about 6 sales a day. I was making 2 or 3. They told me it just wasn't enough and let me go. The managers are always sending out messages when someone makes a sale. Great! Way to go! etc. It's fine when the sale is yours but super irritating after awhile when the sale is someone else's. If you are thinking of working there remote just realize that the chances of you succeeding are also remote. Not many make it. I'd say you have a 1 in 10 chance at best.

In my time at ARW I was always treated with respect and dignity. I never felt uncomfortable with anything asked of me nor did I feel that the work environment was stressful. It was your typical sales job, so you only got what you put into it. If you didn't work hard and were lazy you weren't going to make as much as you wanted to. The people on here saying that it is cut throat and that the product wasn't good just didn't know what they were selling and were not informed on what the policy did and did not cover because they didn't pay attention during training (and then wondering why their sales were horrible). Management is fantastic. They hired me with no experience but I excelled because I listened to what they were saying. One thing I really appreciate about this company is their commitment and genuine care for their employees. For example, I started out in customer service and switched to the billing department after 4 months because I started burning out. I think people expect their boss to read their minds and then get upset when they are not happy in their position and nothing is done about it. All I had to do was ask my supervisors if they had a minute and they worked with me when a different position became available. All it took was a little bit of communication. They wanted me to be happy to come into work and be able to be proud of what I was doing and they did exactly that. Anyone else that says otherwise was probably not a good employee and that's why they had the experience they had. Hard work pays off. Also if you don't like bagels on Mondays, coffee, pizza on Saturdays, raffles, contests and lunches for holidays and special events, working hard and getting paid very well when you perform well and raises based on performance, you shouldn't work here.

A typical day at work involves gearing up for meetings that get cancelled or moved over and over again. When you do have a meeting and its important , someone will barge in the door or your manager will just leave to go to another meeting without a care. You will struggle to follow up with executives who are not accountable or reliable. I waited 3 weeks for my manager to write 3 paragraphs and had to remind him every day. The atmosphere is accusatory. Everyone is trying to put their laziness on someone else. . Management doesn't care about you or respect you whatsoever or care about bettering the business. They are mostly focused on politics , leaving early, and lying to boost their reputation with the CEO who is actually a decent guy.

The culture is toxic , people will lie and talk behind your back and try to step on you to bolster themselves. This culture is set from the top.

You will get told your face looks stupid , you are a bozo ,and various other insults and outbursts from management when they are having a bad day.

It would have been a great place to work if management actually knew how to run a callcenter or cared at all about operations or its employees or facts or numbers. The COO is more concerned with playing golf than reading email or paying attention to operations. The agents work hard, and there are some great people there but the company itself is a complete mess.

A typical day at work involves gearing up for meetings that get cancelled or moved over and over again. When you do have a meeting and its important , someone will barge in the door or your manager will just leave to go to another meeting without a care.  You will struggle to follow up with executives who are not accountable or reliable. I waited 3 weeks for my manager to write 3 paragraphs and had to remind him every day.   The atmosphere is accusatory. Everyone is trying to put their laziness on someone else. . Management doesn't care about you or respect you whatsoever or care about bettering the business. They are mostly focused on politics , leaving early, and lying to boost their reputation with the CEO who is actually a decent guy. 

The culture is toxic , people will lie and talk behind your back and try to step on you to bolster themselves.  This culture is set from the top.

You will get told your face looks stupid , you are a bozo ,and  various other insults and outbursts from management when they are having a bad day.  

It would have been a great place to work if management actually knew how to run a callcenter or cared at all about operations or its employees or facts or numbers. The COO is more concerned with playing golf than reading email or paying attention to operations.   The agents work hard, and there are some great people there but the company itself is a complete mess. 

I worked at ARW Home and had a mixed experience overall. While the role helped me build resilience and improve my communication skills, there were several ongoing issues that made the work environment challenging.

One of the biggest concerns was management structure and support. At times, expectations felt inconsistent, and communication from leadership was unclear or lacking. There were situations where employees were asked to take on additional responsibilities without corresponding recognition or compensation, which created frustration and imbalance within the team.

The workplace culture could also be difficult. It often felt like employees who were dependable and willing to step up were relied on heavily, but not always valued appropriately. This led to burnout and a feeling of being overlooked, especially when opportunities for growth or advancement were not clearly offered or discussed.

On the positive side, the job does teach you how to handle high-pressure customer interactions and develop patience. You gain experience dealing with a wide range of personalities and situations, which can be useful in future roles.

Overall, I would recommend this job to someone looking to gain experience in customer service, but I would also advise them to set clear boundaries and expectations early on. There is potential to learn and grow, but the work environment may not be sustainable long-term for everyone.

What is the best part of working at the company?
Free food on a pretty consistent basis. decent compensation for agents

What is the most stressful part about working at the company?
Management is all over the place, you might randomly get fired because someone is in a bad mood. You will have countless meetings that no one shows up for. Facts , reporting, and the truth don't matter. They pay agents well but don't care about data or know how to run the operation efficiently so leads are not as good as they could be.   The executives lack accountability and work ethic.  High turnover, Lying to customers.  

What is the work environment and culture like at the company?
Toxic, dismissive and lazy for the most part. Very little accountability on the management or executive team. Ego and image is more important than running the business.  The dunning kruger effect is in full swing here.  The COO has no place being in the position he is in. 

What is a typical day like for you at the company?
Left on my own unless there is a "problem"  Fire drills for no reason , meetings for no reason.  The man running operations "doesnt do " email or chat and leaves to play golf regardless of the needs of the business.  In 4 months  none of my communication was responded to.  I would work on projects and spent most of my time waiting on everyone else to finish something while they were simultaneously complaining about nothing getting done.

So I've been around for about three years. I've had the opportunity to see a lot of the company for what it is. The company is in this weird position where it's not a startup, but it hasn't quite figured out how to be a big boy company.

That being said, it's not exactly a bad thing. Let's say you get hired for a sales position and you're not so cut out. Many times (if there's an opening available) you'll just be moved to another department for another chance; this happens in pretty much all the departments. There's a decent internal support structure, but you definitely need to show up with your thinking cap on to make sure you can function independently when need be. The pay isn't too bad for what's asked, the hours are standard, but it's decent full-time work to be had.

Show up, sit in the chair, do the work, get paid. As far as contact center positions go, this is by far the easiest.

This company is HORRIBLE. 2 day training although it's supposed to be a week which is ridiculous. They want you to conceal things from the customer and be very unclear with answers because the coverage sucks compared to other home warranties. The commission is a joke! The leads are TERRIBLE and most of them have no clue why we're calling!!!!! They want you to talk about the coverage to random people who weren't even looking for a plan. Leaving voicemails all day and making tons of calls only to end up with 0-2 sales most days and that's from a top agent. They lied about what my schedule would be when I was interviewed and wanted me to work late evenings. The managers have smart mouths (nice nasty) and show you no respect. They also have no clue about the coverage because they ask the agents for help! The benefits are horrible!! SUPER HIGH for health insurance!! Just don't waste your time filling out an application. 

Managers are all nice people, however the system they have set up here is garbage. Your day consists of this- calling people who have called in before, but have not signed up for the service yet. The meantime you’re hoping some inbound leads come in while the agents who are next to you are receiving anywhere from 30-40 inbound leads daily. I understand prioritizing people who have been there longer, but how is someone supposed to make any money without any quality leads coming their way? On top of that they have this weird policy of playing the most outdated, lame music all day while walking around clapping trying to get you motivated. Really? I mean we’re all adults here, you don’t need to do that stupidity to get someone to do their job. I was also lied to during the interview and was told they only have inbound calls coming and “sometimes when it’s slow we do some outbound calling”. What a joke. Do yourself a favor and get another job.

Top Job Titles	Average Salary
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Inside sales representative 13 salaries reported	$65,253 per year
Telephone representative 9 salaries reported	$63,143 per year

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