it administrator

software engineer

customer service representative

systems administrator

it support specialist

ASM Research

ASMR was a good place to work.  The people were very good to work with which made my work days interesting albeit challenging.  I worked with a diverse group of people who were always willing to reach out and help each other.  These conditions made it worth reporting every morning.  Management was amenable to listening to issues and problems and they usually would spring into action to resolve them.  There was a level of comfort and satisfaction that enhanced the feeling of security working for ASMR.  The culture of ASMR is one of respect, dignity, trust and cooperation.  I was treated with respect and dignity by the management team, leadership and my co-workers always during my tenure albeit a short one.  This was great!  ASMR is a very good Company to work for and I would certainly highly recommend it to others.

Working at ASM Research was a positive and rewarding experience. The team environment was supportive, and I appreciated the opportunity to contribute to meaningful projects that made a real impact. Leadership encouraged collaboration and continuous learning, which helped me grow both professionally and personally. The culture promoted respect, teamwork, and problem‑solving, making it a great place to develop new skills and feel valued for your work.

What is the best part of working at the company?
Your co-workers and this position was work from home.

What is the most stressful part about working at the company?
-The clients.
- about every 4/5 month you start a whole new contract.
-from my 1 yr being there, there is no raise for taking other positions. They may give you time off the phone if super user. they make you a Tier 2 agent the but for these positions to the best of knowledge there is no raise. ( I have worked both.
-Have PTO but they keep such a small staff on projects that you can’t use PTO.
-No one really knows anything.


What is the work environment and culture like at the company?
You’re co-workers and sometimes supervisors make it

What is a typical day like for you at the company?
Be logged into systems 5 minutes early. Sometimes a 15 meeting in the morning. Start taking call. You have two15s, a 30min lunch, and 5 minute bathroom breaks.

DO NOT GO OVER ANY OF THESE TIME BLOCKS.

You will never leave work on time.

What is the best part of working at the company?
The only good thing was being off on the weekends. Also, being able to take time off and still being able to make up the time for it the same week. The hours were good also.  

What is the most stressful part about working at the company?
Being ignored after job interviews. Not being contacted after being laid off for other internal roles. No real assistance after being laid off and being told they would assist in every way possible. Tons of favoritism. You go above and beyond and still they chose their favorites. They allow supervisors to mistreat their employees.  

What is the work environment and culture like at the company?
The work environment is fine except you're stuck with the same supervisor the entire time and that isn't good if supervisors are not good to their employees. It also doesn't leave opportunity to work with other supervisors for growth purposes. The culture is fine as well.

A typical day as a VA Help Desk Site Lead consisted of many items to include working all any and all employee issues, customer relations, payroll, operation meetings, and establishing long term goals to fine tune our business operations.

Working for ASM Research as a contractor in support of the Department of Veteran Affairs was challenging and rewarding.  It was a great contract company to work for and was sad that the contract was replaced by another company due to VA decision and located in another state for future support.  As a result, all of our employees on site were laid off.

I love to work as a manager in support of a large team and establish operational guidelines in support of ongoing operations.  I look forward to my next challenge in support of another great organization.

What is the best part of working at the company?
benefits are great, schedules can be flexible and  some positions allow you to work remotely.

What is the most stressful part about working at the company?
Potential layoffs if the contract you are working on ends- but they work very hard to place you somewhere else in the company

What is the work environment and culture like at the company?
extremely supportive and open, someone is almost always available to help or talk to you about concerns

What is a typical day like for you at the company?
get up grab some caffeine, log into my systems and get my email assignment open and do my assigned tasks. WFH. my breaks and lunches are at my discretion and at the end of the day I email my completed tasks back to my manager. Sometimes I even come back in the evening to put in a few hours of OT but it is not required, though it is welcomed

I met new employees that were hired all the time on my job. I would introduce myself and set up  there laptops. I would assist them in getting access to the internet  so they can work the first day. I would  also make sure they were able to print to the printer. I would also add them to our employee site and receive PII information so management would keep in touch if any issues would occur. Each week we would have meetings so I would add them to our distribution list and send out calendar notice to them to come to the meetings. My goal was to make them feel wanted and a new employee. There was no difficult part of my job because I enjoyed doing this job everyday and I got along with everyone each day.

Bells and whistles and too many misinformation and false narrative. The hardest and best performers get thrown away like yesterday’s trash. Once your position expires, they save money and keep the inexperience and under qualified employees. The technical call center is just a body count not the qualified employees that provide quality. The worst performers get to stay and get rewarded and the top ones get let go like its nothing. Too many misguided information provided by inexperienced managers. Very disorganized,  not family oriented, and nothing is structured which leads to confusion and disarray among the team. Very extreme high turnover. 

A typical day at work includes team meetings, training, and processing unemployment claims for a State agency. Challenging and restorative environment where you can learn soft skills. Management is inclusive and supportive. Workplace culture is opportunistic in a global community setting. The hardest part of the job is adapting to an ever changing technological environment. The most enjoyable part of the job is the support an employee receives from leadership and fellow team members.

Work-life balance
Work-life balance at ASM Research is a priority.

Pay & benefits
My pay and benefits at ASM Research are competitive and deserved.

Job security and advancement
In terms of job security at ASM Research, I think it depends on the availability of government contract work which could cause a massive reduction of employees if contracts aren’t secured every fiscal year.  Worker beware.

Management
In general, managers at ASM Research are involved, knowledgeable and caring.

Culture
Collaboration with my colleagues at ASM Research is inclusive and cultivated for successes.

Top Job Titles	Average Salary
It administrator 3 salaries reported	$87,667 per year
Software engineer 5 salaries reported	$74,100 per year
Customer service representative 5 salaries reported	$16.78 per hour
Systems administrator 3 salaries reported	$69,000 per year
It support specialist 3 salaries reported	$54,635 per year

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