service technician

field service technician

installation technician

maintenance technician

customer service representative

ASSA ABLOY Group

I worked there for two years and from day one felt the lack of communication inside the Company. When I interviewed fro the position they promised I'd be a regional tech and 80% travel. Not only did  I not work regionally, I was sent all over North America and travel is 100%. Talk about no-life. 

They also compel you to go through administrative torture to get your expenses paid. It can take hours to do an expense report and they insist on having the paper receipts instead of allowing scanned receipts like any company operating in the 21st century. As a result of having to use snail-mail, re-reimbursements can be delayed resulting in past due notices. Why they even saddle their remote workers with this is beyond me. Most other companies have a better way.

You're fellow Field Engineers are OK it is just you practically never see them after you complete the initial training period. Fair enough I suppose.

Their products are balky and they make all kinds of promises to their customers that are less, shall I say, than the truth. Their Project Managers can often be un-responsive or try to shove their responsibilities onto you as much as they can get away with.  As a result of all this, I frequently found myself arriving at a site and immediately confronted with unhappy to, at times,  irate customers. Still at other times, I'd arrive onsite and no one was expecting me because of the poor communication rampant inside the company or there was nothing for me to do because of lack of the parts. Learn the word back-ordered because you'll be hearing it a lot should you unfortunately find yourself in their employ.

Management is populated by hacks and the support when you are out there in the field leaves much to be desired. Even to the point that some customers picked up on it. Career growth is a non-starter as what you do on the first day on the job is what you'll be doing forever. Overall, not the most satisfying place to earn your keep and considering all the stress, aggravation and lack of a home life, the compensation is less than adequate. There is better out there so keep looking.

•	Generated an average of 30% Medeco and Arrow growth in territory to over 5 million in annual sales
•	Part of a team contributing to over 70 Million in annual sales through contract hardware 
•	Direct ownership of 10 million in revenue generated in territory through the distribution based sales channel management
•	Generated an average of 20% growth in wholesale channel in 2 years of responsibilities
•	Responsible for Multi Family Market Share in Territory of around 1 million annually and growing
•	Maintain a strong, balanced working relationship with territory distributors and accounts
•	Work with various distributors personnel to track projects to establish a marketing plan start to finish
•	Maintain and grow share of existing client base in Southeast Region
•	Develop a viable pipeline of new business
•	Effectively manage all areas of the projects from planning, marketing to implementing through the maintaining phases
•	Identify, implement, record, and continuous prospecting efforts throughout territory to grow market share
•	Responsible for training distributor and account personnel regarding Assa Abloy products and programs
•	Conduct regular meaningful client contact – project site visits
•	Demonstrate high level of communication and integration with all areas of the organization
•	Participates in trade shows and special events to promote the company's products and services
•	Set up and coordinate Territory Road Shows within the Region
•	Demonstrate products, using samples, product literature and emphasizes salable features
•	Estimate date of delivery to customer, based on knowledge of production and delivery schedules
•	Provides input to the management team on new product or service features to be developed to meet current and future market needs
•	Prepare reports weekly and monthly to keep all levels of management informed 
•	Responsible for the promotion, tracking, and implementation of new product launches

This is a huge, global company with a lot of resources and a ton of potential, from a prospective employee's standpoint. But this branch is practically in shambles.

Rough onboarding process, I had to do most everything myself, and by the end of my probationary period (90 days) parts of my onboarding process were not complete. I was very vocal about my needs and most of my questions or concerns were either put on the back burner for weeks or ignored entirely.

They say they will schedule you at least week in advance, but we often did not know where we were working or what we would be doing until the night before. They WILL call/text you on weekends even  if you are not on call, often to ask you to go out of town with very little notice. They often have you wake up at 1-3 in the morning to drive out of town and work 12-16 hours. They do not care about your schedule or safety.

Poor communication between management and technicians, and between the technicians themselves, at least in terms of the work itself, scheduling, etc. You will ask for a very specific part to complete a job, and they will send out incorrect items 2-3 times before you receive what you actually need. You are often given incorrect or outdated addresses, phone numbers, etc. when assigned work. I would show up at a hotel at 10pm on a Sunday because of their poor, last minute planning, and their cards would be declined. Hardware and parts suppliers will hound you with invoices because their payment accounts are outdated and cards are so often declined. You can call or text management without receiving a response for hours or even days. Be careful what you say around your coworkers, because despite their constant complaining about management, they will repeat anything that you say or do to management. 

I was asked for my feedback by a member of management in our region, I was honest and gave less than favorable feedback, and was eventually terminated for it. The job pays well, but in order to keep it, you have to shut up, figure everything out yourself because they set you up for failure, and don't expect to be able to have even the remote resemblance of a life outside of work. 

I would like to take a moment to share my experience during my time as a service coordinator. While I found the role itself to be rewarding, I encountered several challenges related to the company culture that I feel are important to highlight. 
I observed a tendency for communication to be less than transparent, with instances of colleagues discussing matters behind one another's backs. This environment can foster distrust, making it difficult to rely on verbal assurances without written confirmation. It is crucial for employees to be aware that promises made may not always be honored. If is not in writing DON’T TRUST ANYTHING they say. Especially, the ones in higher roles. 
Additionally, I would advise future employees to utilize their vacation time fully, as there may be attempts to limit this entitlement upon departure. I also recommend being vigilant regarding benefits, such as the 401(k) plan, as there may be complications when transitioning out of the company. Yes, they will take your 401K and not vest it for you. 
It is worth noting that dissatisfaction appears to be widespread, with many employees from JNewton choosing to leave for similar reasons. Feedback from customers also indicates a lack of satisfaction with ASSA ABLOY, suggesting broader issues within the corporate culture. 
In conclusion, while the role I held was fulfilling, the overall workplace environment did not align with my expectations for a supportive and transparent culture. And forget about calling in sick, plan your sickness 2weeks in advance. LOL! 

Most days here are the same. The hardest part of day-to-day is dealing with inconsistent management and a mentality that everyone is replaceable except the people who have made the decisions leading to where we are now. They always preach safety yet know nothing about it. Their solutions to problems are often knee-jerk reactions instead of thought out long-term solutions. (Someone gets hit by a forklift? It’s not the culture that they’ve bred to think all employees should be paying attention anytime on the floor. It was because there was no flashing light telling the operator there’s a person; An operator under the influence hits a rack and almost cuts his finger off??? Oh it’s because the lift was being driven down an aisle and not because he went outside and got high durning his break) 
The managers are more focused on kissing each others feet and being company yes-men than actually fighting for positive change. The standards are always changing and reviews are based on those standards every employee has fought hard to achieve. It’s impossible to win when they continue to move the goal line. It’s impossible to advance here. Most people only stay because the pay and vacation are decent, but make sure you give 24 hour notice you want to take a day off or you’ll be pointed for not showing up! Then there is always the fact they haven’t issued a new employee handbook since being bought out 2+ years ago but continue to “hold people accountable” based on the rules and standards none of us have signed to acknowledge. 



Well we have to assemble at least 204 pair of locks in a ten hour shift which with all breaks included is about 9 hours and minutes. We have to make sure that material is as describe in order is correct. For example the have over 30 different types of knob/lever which a customer can choose from they also choose the color and the have over 30 different kinds of rosette. We have to make sure color, order, and rosette are correct well make sure we do quality inspection like make sure they are assembled right and the material has no defects.    We work in groups of three two assembler and one packer, every hour they check how much the assembler pack because that is how much productivity the table has done for that hour they do that for every hour. Honestly I don't find is that hard but its definitely not that easy to meet the quota. The company has a at will policy so when your knew if you don't meet the quota under a certain time they fire you i seen over 30 employees get hired but they usually get fired or get moved to a different department from my time in the company i only seen like 4 other guys stay. The job could be enjoyable if you get easy orders to assemble because you can meet your quota fast, it can also be a hard day if you get a hard orders or small orders like orders of only ones because you have to complete no matter what.

Took me on with the promise of getting $2000 for hiring and training me for the job. No structured training. Best efforts to train me by my colleagues but workload meant they could not give their best. Supervisor always busy and rarely available for training or advice. Very much a teach yourself environment with little or no imformation to consult in that capacity. Was given an important upgrade job with very little training (no one knew what they were doing). However picked up what I believed was the process through repetition. 3 months into the job and 6500 units "completed"......I was informed that I was only doing about 75% of the job. A test rig was available to complete the job but only available to Tech Support not to me, so I ask for one and was told it was not my job and my request was denied. I finished the project at 75%.
From that point on things went from bad to worse to the point that my dedication and work ethic appeared to be translated into trouble making and ultimately it became impossible for me to work there and I was forced to quit.
To add to the situation the company told the Unemployment Benefits office that I was thoroughly trained and benefits were denied. Been an uphill struggle ever since.

This position is a customer driven, the mornings are mostly following up emails and calls from the previous day, most days I receive 15-20 calls regarding questions from installation, electrical, mechanical, and programming stand points. Research problems and identified failed parts or problems and if the events qualify as warranty or non-warranty issue. If the situation is deemed as warranty failed part, a order is created.
I learned the product with very little to no training. The order/warranty software was learned by making mistakes and learning from my mistakes.
For the first year employed the direct manager was out due to medical reasons. Also the division of the company was sold or placed under a different entity.
I go to work everyday and do my best stay out of the office drama and focus on giving my customers the best experience possible. 
The hardest part of the job is finding the information when it is needed.
Since there is very little travel I enjoy this job because I can enjoy spending time with my family.

I have been with Assa Abloy for 8 years, I am the only employee that has stayed that long at my location.
Field service technicians do not get support from management or training.  Management does not care about laws or safety only results and money, constantly using uncertified electricians. HR is a joke, and ignores requests for information, and if you have any type of disability I suggest looking elsewhere.  Technology is outdated and all software and devices we are forced to use are of the lowest quality and often don’t work right, good luck trying to get IT to fix anything. Field service technicians are required to work On-call for 1 week at a time, they refuse to provide any on-call policy or explain how on-call pay is to be paid.
A question below was if I approve of the CEO, how could I approve of the CEO when they are responsible for the culture and management style of Results first everything else an afterthought, or actively ignored because Results.


While my role did involve receiving and making inbound/outbound calls, I cannot refer to my former team as a Call Center. We were a small team consisting of Customer Care, Technical Support as well as Order Entry in our department with approximately 20+ people not including management or the extensive Production team in the warehouse. This does not include all of the other important departments that help daily to keep this company running and successful. Each day my department took inbound calls, returned voicemails pertaining to any concerns and collectively responded to any inquiries sent to us via email from a team inbox carefully watched by all.

The management from my direct supervisors, to managers and our HR are amazing!

I would say the 'hardest' part of the job was learning product knowledge but with patient and very explanatory training, once you 'get it' you 'got it'. No one is afraid to ask questions or ANSWER them. You learn something new every day!

We assisted customers, resolved any issues and had FUN doing it together.This company is definitely a family and I value the time I had with them.

Top Job Titles	Average Salary
Service technician 24 salaries reported	$29.42 per hour
Field service technician 1 salary reported	$37.50 per hour
Installation technician 11 salaries reported	$24.59 per hour
Maintenance technician 13 salaries reported	$28.08 per hour
Customer service representative 2 salaries reported	$21.25 per hour

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