slot technician

field service technician

processor

collector

route driver

Accel Entertainment Gaming, LLC.

Accel Entertainment is a young but rapidly growing company in an interesting industry. With a relaxed organizational structure, a family-oriented culture, and "small business" atmosphere (despite the "big business" moves being made), this is a fun and comfortable place to work. There are no shortage of initiatives and projects available to work on, providing ample opportunities to both show off your skills while developing / honing new ones. Leadership is open and honest, and almost every employee seems genuinely happy to be working here.

The fact that they have an accessible location located in the southwestern burbs of Chicago instead of downtown is also a nice plus.

The new employee on-boarding / orientation was also nicely done - I felt like I learned more about the company and it's industry in just 1 week than I did in months at other employers.

Some room for improvement: because Accel is growing so quickly, it's organizational structure is struggling to keep up. There are perhaps a few people in charge of far too much, and there are some some functional gaps that it isn't clear are on the radar to be filled. However, I believe that in time Accel will address these issues.

I work for Accel as a Tech Collinsville area. When I done my interview I was promised day shift, and good benefits. I currently work nights shift with no benefits. I took a $5 pay cut to come to Accel as I was promised the days, with benefits (very important as I had amazing benefit but wanted more time with my family). This was explained and that I have issue seeing at night because of a eye condition. So I was reinsured day shift would not be a problem. As I said I am on nights and no insurance. Insurance if your single is fine but for a family, you would not make any money as it would all go toward insurance for three people. Advancements in the company, your employee portal will always say not hiring but will find new job postings on indeed, when you apply for them you wont hear anything, and when you contact the HR about the jobs, you can't get anyone to contact you back about the jobs. I am overall upset with the company.  So if you have an interview make sure everything that is said to you is in writing, to protect yourself.

I started about 4 years ago when the company was fairly small. At the start it was a fun workplace and everyone listened to each other to get things done. Throughout the years Accel has been buying companies and putting their employees on top of the original Accel employees. What you get is peoples kids running the show. There is a lot of hardworking employees that put in their time to get promotions but get looked over. Worst part is they make up positions for people. People coming from a different company running very few accounts for some reason get director positions whatever that means. There is no incentive for employees to care about their work because at the end of the day there is no promotion. The idea of making up a position for people is one of the worst  practice any company can have. The only way you will get promoted is by being buddy-buddy with higher ups. Hard work and dedication doesn't. Accel should be posting positions so everyone gets a chance for promotions.  There is some management that does a great job at incentivizing their employees to work hard.  At the end of the day if you work less you will get promoted. 

Managers and co workers are very secluded in who they are willing to socialize with or give opportunities for learning. Co workers make it a habit to ensure you’re being watched 24/7 , they will keep track of how long you’re in the bathroom or if you’re a minute back late from your break because their security system won’t allow you to enter and exit the facility until you’re approved by the Gaming Board in your state. The location I operated from worked on a point attendance system where even emergencies or things out of your control were treated like you’re a run of the mill call off employee. If you’re looking for a temporary job , take advantage of this place and the paid orientation they’ll give you in Chicago , Illinois. If you’re looking for a long term job , don’t apply here unless you are already established in this career field. 

Expect to spend most of your time by yourself. Managers only call once every month or two to check in as long as you are doing what you're supposed to do. You also barely ever see coworkers, so you may not even know what some look like. Expect to take extra shifts to cover for people. There is no communication in the company. No moving up. Sometimes there's an annual raise, but it doesn't even cover the increase in health care coverage. Leadership literally says that they don't care about you. They will totally throw you under the bus. If you enjoy an easy job with no sense of purpose or movement, you might like this job. 

I was employed with Accel for around 8 years. The first 5 years of my career I was a committed employee that did what many wouldn’t do. The last 3 years were not great. The company started to promote people that are “yes man” also the company started making up positions for people. You would literally have someone’s position be director of stacking boxes. A lot of directors didn't do any directing or actually decide anything because they would need to ask someone else. Funny enough when you say something in order to improve current processes it would be ignored but then it would be done but no credit given. The upper management is filled with clueless individuals. If you’re not butt kisser don’t even bother. Everyone’s pay is mediocre for what they expect from you. 

This company WAS great to work for before the CEO brought in a bunch of micro managers that don't even know how to manage themselves let alone a company. Every word that comes from the directors or other top management is nothing but lies. They only promote "yes" people because they don't want to acknowledge that there a big issues and they would rather lie about them than to fix them. The HR department is a joke and causes many of the issues that really aren't issues or let's problems get out if control before they step in and then blame everyone else.  Don't expect any holidays off. They could care less about work/life balance. Just keep the money coming in for their salaries and bonuses.

Good and Dedicated people that work there...The turnover is just awful. People quitting weekly.  Everyone in sales will slit your throat in order to make Money. I almost feel that behavior is encouraged.  The guy that Started it is a great guy but out of touch with how difficult it is to survive in that company.  They claim to be the best..but the way they do business needs to be improved.  One thing I can say is they do PLAY BY THE RULES.  They dont want to lose their gaming license so their integrity is a focus.  There is an internal battle for power, nobody wants to report to anybody, most people talk poorly about each other.  The company is set up to make quick money.. Long term sustainability in this type of company is only going to happen if you own in.

What is the best part of working at the company?
Learning about all the slot machines

What is the most stressful part about working at the company?
Company shrunk workforce and combined amusements with the video gaming terminal side doubling the workload on the techs but no pay increase. The company also implemented a new call dispatch system that now directs techs to service calls based on the importance of the contract leading to ridiculous drive times and mileage 

What is the work environment and culture like at the company?
The business is one for all none for all

What is a typical day like for you at the company?
Drive 300 plus miles and deal with horrible assistance

typical day is driving to a site and fixing vgt,atms or amusement stuff like claw machines or jukeboxes. management is pretty hands off if you do your job. drive and fix is the main motto. it does gets tired driving since its like 60% of the job. all the other techs are always willing to help you and will lend a hand. the company gives you a vehicle or a rental but be prepared to expense the fuel cost or beg other techs for their fuel card.  the workplace culture is conservative and filled with older workers. 

Top Job Titles	Average Salary
Slot technician 13 salaries reported	$18.62 per hour
Field service technician 99 salaries reported	$24.02 per hour
Processor 58 salaries reported	$21.90 per hour
Collector 6 salaries reported	$21.75 per hour
Route driver 9 salaries reported	$22.17 per hour

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