front desk agent

steward

bartender

hotel housekeeper

housekeeper

Accor

The company benefits from strong international reputation and an ambitious project pipeline. However, daily work environment often contradicts the values publicly promoted. Management inconsistencies and internal political tensions significantly limit career development opportunities. Workload and responsibilities are not always matched with clear communication or support structures. A better alignment between internal leadership behaviors and external branding would be necessary to restore credibility and attract long-term talent.

Expertise in budgeting and forecasting of sales and revenue, micro-manage expenses, cost cutting, renovations, quality management, plan and execute result oriented sales and marketing programs. Create direct billing accounts.  Maintain relations with vendors, corporate personnel, chamber of commerce, city council. Monitoring payroll, scheduling staff, hotel management and employee meetings. Coordinating all departments including sales, front desk, housekeeping, maintenance.
Human Resource experience includes recruitment, screening, hiring, implementation of training programs, effective discipline, coaching and motivation of staff, safety and accident awareness, management development and production of comprehensive employee rules and procedure manuals.
Consistently noted by corporate management, key clients, vendors, and staff for leadership skills, ability to execute directives, superior performance, effective decision making and timely completion of all projects.

● Work-life balance
you often work extra hours and you need to check carefully your payslip to make sure they pay for it.

● Pay & benefits
The pay is below the living wage, we get £8.80 for working at night with a huge load of responsibilities, considering the national minimum wage is £8.72.

● Job security and advancement
There is no clear development plan and you can stay in the same position for years. Is also very common to get new tasks and responsibilities even without getting any promotions neither pay rise.

● Management
They focus a lot to the customers, but they don't care about the wellbeing of their staff. They take great advantage on the foreigner workers.

● Culture
You are expected to be super flexible and never ask for a fair salary

● Overall
I have been working in my hotel for few years and I have never had the opportunity to grow. The salary is few pences on the top of the minimum wage and the management is terrible: they would do anything for the guests but nothing for their staff.
People are leaving continuously and they benefit from new arrivals due to the continuos arrivals of non-British people in the city.

I was in entry level management at a very busy resort (pre Covid of course). As management you are required to work 50 hours a week but will most likely do 55-60. The pay and benefits are good. You’ll most likely work holidays because that’s just the industry but can use them as a day off some other time in the year.

For the most part I enjoyed most of my work. I did feel I wasn’t given the full picture of what my job would be like so I didn’t really enjoy the particular job, but I liked the company overall. I felt the culture at my location was a little unwelcoming but that’s just how most of the natives where I was are...a lot of family working there together and it seemed messy/a lot of favoritism. 

Also I never had to deal with Union employees until this position, and it’s a learning experience. So many excuses for getting out of work that can’t be punishable (I came from a fire at will state) so people not showing up to work was a large problem and a lot went unpunished for the most part.  

This job was hands down the poorest excuse of a job I've ever seen in my life.  I was the night auditor for two years and no one to cover my shift so I had to be there every wed. Thurs Fri sat and sun. From 10 pm to 6 am. Never called in sick  never late always friendly.  Manager didn't like my sister because my sister found out about the manager keeping our $50 visa gift card bonuses anytime she felt like it, so my sister walked off the job one day and the manager made several comments about me having a lot of nerve bringing my sister onto the property when I would pick up my check.  After that she deceptively did all she could to fire me and she did fire me.  Why would a manager go out of her way to eliminate a good worker who did her job perfectly, great with customers, never late or sick in two years?  Over the most petty little thing that had nothing to do with me at all.  In two years of working 8 hour shifts, I never once received a single break or lunch.  Don't work here they don't care about there employees.

Accor Hotels purchased the Motel 6 brand (600) properties for around $2B. I had been marketing hotel franchises and liked the Motel 6 product as a business investment. I wanted to learn more about the product so I joined the team as a property manager.

They have a very intense training program where once completed you can operate any hotel any where. They sent me to Brunswick, GA. I operated the worse property in the system along the east coast. It was rated number 16 out of 16! After spending ample time with the staff we were able to turn the property into number 3 only next to the two Disney properties. 

When I went to request going into franchising my area manager flatly reused to let me go after the corporate office had approved my promotion. My manager said he needed more managers like me and said I should give him another year of service before he would approve my promotion. I informed him that I came to work for the company, not just him. I resigned for the position mentioned above

•	Create and oversee positive guest experiences
•	Manage and perform sales and marketing efforts on behalf of the property
•	Conduct regular quality inspections to ensure compliance with quality standards
•	Manage vendors, including landscape, security, carpet cleaners, mechanical, and pest control as needed
•	Ensure compliance with all applicable local, state, and federal laws
•	Manage the profit and loss statement at the property level
•	Monitor occupancy and competition for pricing opportunities and recommendations
•	Manage the property’s inventory and supplies
•	Manage labor costs through proper scheduling based on employees’ strengths and experience while utilizing tools such as the company’s labor standards
•	Ensure timely and accurate payroll and bookkeeping, as well as other financial records consistent with company policies
•	Manage and be responsible for the safety and security of hotel guests and employees

I started with the company managing their motels then progressed to quality department at corporate offices traveling the entire US inspecting motels and reporting results. Later I aided in developing and training of brand standards for line employees and motel managers. Great place to work if you are looking to advance for your employer and yourself. Great atmosphere and transparency in the workplace. All travel expenses paid and a generous per dium allowed. Many company get togethers where travel was required and paid for. Allowed to relocate whenever needed. Casual but complete training. Made some lifelong friendships all over the country due to this company. This job was exciting, stressful, rewarding and I appreciate everything this company did for me. When time came that the company changed hands (only the North America properties) Now operating as G6 Hospitality...the final decisions with company and employee relations going forward were fair and just. I will miss them all !

A typical day of work is entering and updating data into the system about the guests coming to stay, as well as taking reservations and payments. What I have learned here is I definitely enjoy this aspect of guest services as opposed to customer services. I prefer entering data and talking to people about their stay and their likes and dislikes as opposed to just asking them what they want from the counter. My co-workers and management are all excellent and we all get along greatly because we are all team players and know that we all need to do our jobs efficiently to make it easier for each other. The hardest part of the job is the down time. I have a hard time with sitting around and twiddling my thumbs. I much prefer a busy pace and always having something to do. The most enjoyable part of the job at Motel 6 is the people. Talking to them, directing them, and helping them with any questions and concerns is what makes my day go by the fastest!

Worked as a casual employee for over 20 years, but because of nature of my job, I and many of my colleagues work the equivilant of full time hours.

Earlier this year, we were informed by T&C that our Heartist/Travel benefits were being pulled from us despite being part of the program long before we became part of Accor. According to T&C, this was a directive from Accor head office in Paris and there was nothing they could do about it.

Regular full time and part time employees are unaffected.

Very disappointed in this decision as it affects quite a large number of casual employees who spent their whole work careers here to suddenly have these benefits taken away.

Accor touts that all employees are Heartists and that they are an inckusive company. This unfortunate decision shows otherwise.

Top Job Titles	Average Salary
Front desk agent 26 salaries reported	$27.09 per hour
Steward 21 salaries reported	$29.34 per hour
Bartender 26 salaries reported	$24.27 per hour
Hotel housekeeper 21 salaries reported	$29.37 per hour
Housekeeper 16 salaries reported	$29.00 per hour

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