pharmacy technician

customer service representative

Accredo

Great company to work for. Great benefits. The job overall it self is rewarding to help others and to feel good after the end of each call. Management is horrible. Half of them DO NOT have any DEGREES, AND DO NOT DEMONSTRATE THE LEADERSHIP SKILLS TO BE A MANAGER. The manager that I had NINA TURNER-SANDERS was horrible, very unprofessional. She will talk to her team about other supervisors and other members from different departments during our team meetings, instead of discussing issues and changes within the company. When you go to her regarding an issue, she will take everything you said and share with others within the call center and your team. All the managers have their cliques. As long as you're in that "IN crowd" your job is safe. If you're not with all the gossiping and being messy at work then you will be a target, and your job will be on the line no matter how much of a good worker you are. Also, do not look to get promoted if you're not in that in crowd, or is not snitching on others. If you're a hater, messy, love to start rumors, do not like to do your job, like to sleep around with your boss then accredo is the right job for you!!!  HR messy too!

While working at Accredo, I honestly could say I loved what I did. I would fill patients specialty medication for them over the phone and have it shipped out to their door so they would not have to leave the house. I was part of the oncology department and listening to them while I filled out their paperwork really opened up my eyes to things they were going through or went through. One of the hardest parts about working there, was trying to tell people that we were not telemarketers and we were a pharmacy, and when calling for a patient and finding out they had recently passed away. That was hard cause we still had to get some information to clear them from out database. Most enjoyable part of this job was feeling like I was helping someone. Yes, I was doing my job and getting paid, but at the end of the day I felt like I made a difference to someone. All of my co-workers all felt the same way I did and we all helped one another out when we could and if need be. The management there was AWESOME. Our manager would give us incentives to reach a certain amount of calls, and try to brighten our day and make the workday go by faster.

You will tell them so many times things that need fixed and they assure you it will be addressed. It wont be. You as a PCA get calls from the angry customers but no one cares that you get yelled at because its not them. If other departments would do their job alot of this dissatisfaction could be avoided. Tell you that you have so much support and then you ask a question and get told to ask in the chat that you have to wait 10-15 mins on responses from. The ‘support’ that we get doesnt even know the answer half the time. Metrics are absolutely out of this world and no way they can be met unless you just dont do anything correctly and pass it off to the next person so you dont have to deal with it. The only good thing about this job is working from home and not having to spend money on gas. Thats it. We get told ‘we care so much about the patients health we dont want them to miss any doses’ but then drag their feet to accomplish anything, if they even do it at all, which in return people miss doses all the time!!!! Stressful and not worth it at all. 

What is the best part of working at the company?
The best part about working for Accredo is being a part of our awesome team! We work together efficiently, everyday to resolve patients needs. I love helping patients, it feels great to be able to get that positive feedback from them. As a whole overall our company and employees are doing something right!

What is the most stressful part about working at the company?
Nothing is really stressful honestly, to me working with Accredo thus far, I have no problems or complaints.

What is the work environment and culture like at the company?
The work environment is definitely a privilege, it provides leniency and gives some employees the option to work from the comfort of their homes. The culture of our company is multicultural, giving everyone the freedom, equality to work without discrimination.

What is a typical day like for you at the company?
The typical day for me at the company on a daily thus far, is calm, cool, and collective.

Take this as a cautionary tale. They do not care about their employees, they only care about how many calls they can take and they treat their employees terribly. They expect you to do 5+ overtime every week for 2 months and just extended it for another month. There is no work life balance and they expect you to push all of your errands outside of work on the weekends. They choose favorites and purposely target those who they do not "get along" with, EVEN THOUGH THAT EMPLOYEE DOES AMAZING. People want to leave or does leave by the masses because of how deep the toxicity of the company is. It s rotten to the core. The employees are frustrated, mad or just emotionally drained. The reputation is not well received by patients, but even worse by the employees. They purposely choose calls that are bad only to take away employees bonuses, DO NOT APPLY HERE IF POSSIBLE. THEY DO NOT CARE.

As a pharmacist the wfh seems so great. What you don't realize is every second of the day you are being watched. You go to the restroom for 5 minutes and management will message you about being away from your computer. You still get screamed at like retail by patients. But this time you aren't given the tools to resolve issues. Every single person in my hiring class quit. Not to mention training was almost 4 full months. In that time you cannot take pto. During the screening I was told 6 weeks and had to cancel 2 vacations I had planned. I had a recent change of management and the new boss is on a power trip. Avoid at all costs unless you are retiring in a few years and literally do not care. This is not a career.

Being a remote worker sounds like luxury but know that you'll be stuck in a corner all day making and/or receiving calls.  You have to constantly be in "ready" so any bathroom breaks you try to take you are monitored for.  Training is a joke.  They overload you with information that is pretty much useless when you're on the floor.  They train you to never experience hiccups in the system.  If you're lucky you'll get sent to a dedicated team and where you can focus your work but taking GS calls is a nightmare.  Every caller is upset and I can recall only a handful of customer who are actually happy with Accredo, because 98% of customers seem to hate filling with them.  Other employees seem to have an attitude and at this point I can understand why.  Been with the company long enough to STILL feel like I have no idea what I'm doing, and I know I'm not alone.

Managing inbound/outbound calls to procure information that will either approve or deny prior authorization for specialty medications where you speak to MDO, Pharmacist, Insurance Companies, clients etc to obtain this information. Management is supportive but there is a high demand on meeting goals and percentages. Various in house work groups/committees collaborate to make the work environment pleasant and less stressful. Hardest part is the ebb and Flo of meeting the criteria/percentages/numbers The most enjoyable aspect is the insurance of helping the clients receive the prior authorization to have their specialty medications and the everlasting care, concern and comradery of  management and coworkers.

The managers barely know what they’re doing themselves. They change the rules every week and expect you to remember. I work as a sr benefit pharmacy specialist and the two managers there are so shady. First of all the department is all about “ who you know” the manager and supervisor are  best friends and talk about their staff. The supervisors, sister in laws work in the department. They could do something wrong and never get in trouble because they look out for their friends and family but if you aren’t catty, you won’t last here! The work is ALOT. You can’t be friendly with the customers, you can’t make any mistakes, or your written up or pulled aside for the tiniest things. DO NOT WORK IN THIS DEPARTMENT. I regretted taking the position so much!

You will get yelled at by patients. If ppl on the back end would do their jobs correctly everyone could be happy and getting their meds. I have patients calling in that have already called 5 times in one week. Ppl who call and schedule meds and they never ship because after getting everything taken care of then all of a sudden something else happens. Most of the time it's frustrated ppl just trying to get their medicine and I have seen ppl have to call 2 other departments depending on what's going on. The systems this company uses is a joke and is always having problems or is slow loading. Don't even get me started on the training !!! It's all SOPs ! 20% navigation of the systems you use and hardly any listening to calls or getting any hands on training. They basically teach you how to read lol 

Top Job Titles	Average Salary
Pharmacy technician 1 salary reported	$35,000 per year
Customer service representative 1 salary reported	$28,000 per year

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