office administrator

Accuity

I am very grateful to have been given the opportunity to work at Accuity Delivery Systems, LLC. It was scary joining a jumpstart company, but I'm very happy I took the risk! Leadership and management are wonderful and a joy to work with. I've learned so much since I've joined as a CDI Query Writer and currently am a CDI Program Manager. I do my best to always be available for my team members and make life easier for them as well as point them in the right direction - that's my job, after all! The most I enjoy about this company are the people I work with and openly discuss things daily. Leadership is fair and understanding and this is a great place for honing in and fine tuning your skills, knowledge, and challenging yourself. If you want to simply get by based on your resume alone or through a connection - this isn't the place for you. But if you've worked hard, dedicated your time into improving yourself and want to improve further - you'll love working with Accuity. Being a jumpstarter, there is always room for improvement and bumps along the road are expected. Working fully remote has given me plenty of time with my family while giving my absolute best to the company. Accuity has grown rapidly and still has significantly more room for growth! This job has changed my life and I am extremely grateful.

Working at Accuity has been a wonderful experience. As a Medical Director, you are able to work completely remotely, but you are still part of a team; you are paired with an experienced coder to review hospital charts and ensure correct documentation.  This allows you to feel like you are a part of a company, as opposed to alone/lonely/alienating, as remote work can feel. You are encouraged to reach out for assistance whenever necessary, either from your manager or other managers, or specialists in other fields.  You are constantly encouraged to continue to educate yourself; we have weekly lectures, access to updated clinical guidelines, and an extensive back catalogue of educational material available as a resource.  It is very different from working in clinic; you are reviewing charts and not working with patients, and that can be difficult for some to adjust to, but for those who are ready to move into the nonclinical sector, this is a wonderful opportunity.  

Accuity is a good place to work if you are wanting a remote job.

 It is not caught up in the times with benefits. They have one of the worse PTO policies I have experienced at any company. Only 10 days a year of PTO.  Which is accumulated and not given all at once. Accuity has black out dates where you will not be allowed to use your limited PTO around any holiday.  You do not get Christmas Eve off and cannot use your PTO for Christmas Eve.  

Accuity does not offer any maternity/paternity leave pay or benefits.  They will only allow the absolute bare minimum time off that is approved by FMLA for maternity leave which is 12 weeks.  They will not work with you if you need any more time off to recover or bond with your baby which is unusual because they aren’t paying you while you are on leave.  

You are paid hourly but they require you to work through your lunch break without pay.  They create meetings called “lunch and learns,” during your lunch break that you have to clock out for.  You are required to attend these meetings during lunch without receiving a lunch break or pay. 

A typical day of work consists of numerous meetings to collaborate on specific projects or workflows etc., I answer a lot of questions and am creating an education department which means needing time to develop content, quizzes, tests, bootcamps etc.  The most enjoyable part of my job is being able to empower other CDI specialists (query writers) with education to help them with their daily job.  When people feel confident in their role and respected at the same time, they are more satisfied with their job.  The hardest part of my job is self-imposed due to not having enough hours in the day to accomplish the many things I want/need to accomplish.  I have a vision and I can't wait until it's complete, but it does take time, which is helping me with cultivating patience, so I don't burn myself out getting to the goal.

I started with Accuity in February 2025 as a DRG Integrity Specialist (DIS). I work remotely from Arizona. I have been an Inpatient coder since 2012 and my coding experience is with level I trauma centers & Teaching facilities. My position with Accuity consists of working with an MD to review previously coded charts to find coding errors or any missed diagnosis/procedures. I have learned quite a bit her in a short time, especially from working with an MD. How they determine a diagnosis exists or doesn't exist definitely adds to and expands on the clinical indicators we look for as coders. It is a very laid-back, stress-free environment. They also enable you to get your CEU's to maintain your credentials with "lunch and learn" educational virtual events. OT is offered weekly and on weekends but not required. 

From the start of the day, I am busy doing administrative work. I like being busy and productive, so this helps the day go by faster. The team I work with is very helpful and supportive any time I need verification with anything. I have the best manager ever! She loves to coach and build her team up, so we are able to be prepared and succeed in our future roles. I love the culture of Accuity! Everyone is extremely nice and loves to celebrate everyone's accomplishments. The most enjoyable part of the job is being productive and helping my team to reach our goals. The hardest part of my job is trying to figure out solutions for things that are out of our control, but that helps with growth. 

In a typical workday as a Medical Director, we collaborate with a DRG Improvement Specialist (DIS) to review cases, identifying and capturing missed opportunities. Working closely with the DI specialist, I also gain proficiency in ICD-10 inpatient coding. Weekly lectures are also provided to educate on various diagnosis variations, aiding in linking them to the coding aspect. The leadership team is robust, supportive, and values work-life balance. They are understanding if emergencies or doctor's appointments arise during the workday.  The most rewarding aspect of the job is collaborating with a diverse range of individuals, all readily available to offer assistance.

At Accuity the doctors reign supreme. Many of them don’t know the coding rules/guidelines and only try to code according to the money which makes them noncompliant. Meetings were “house rules” type of the stuff. They would give the education meetings to the doctors. Oh and meetings were always during lunch. The doctors are disrespectful and impatient and some of them truly have no idea what they’re talking about. The pay was good but I would never again do a job being on the phone all day with a doctor. Way too advanced in my career for that unnecessary stress. Plenty of other companies are paying the same and less stressful. Zero flexibility. You will work whatever schedule your MD can work. 

I've worked at Accuity for a bit under two years and can honestly say that it's the nicest place I've worked.  Coworkers are kind, helpful, and easy to work with.  I feel like I know my coworkers even though we are all fully remote and have never met in person.  Senior management is approachable, and I have always been treated respectfully by all.  The departments I support are engaging and supportive.  I have yet to have a day that I haven't wanted to go into work which feels great. 

I have worked for Accuity for 5 years and have seen so much growth from both the company perspective as well as my own personal career path. Great job, innovative services and fun people. It is challenging just due to the nature of our work, so you have to be passionate about what we are doing to truly appreciate it. The collaboration and entrepreneurial spirit of our team members is contagious.

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