warehouse worker

customer experience representative

dispatcher

engagement specialist

warehouse manager

Ace Relocation Systems, Inc

What is the best part of working at the company?
The CSR team there is great! Everyone does their best to support each other and my supervisor is one of the best I've ever worked with. Nice pay and benefits as well along with comfortable business casual dress code. Not a call center either, more of a concierge role as a CSR.

What is the most stressful part about working at the company?
The summers and working with unfocused drivers. Everyone moves in the summer so you get VERY busy. You WILL be working overtime to complete everything but I always felt better once I saw my paycheck. Some drivers are the best, but some can phone it in from time to time which leads to unhappy customers that you will need to manage. Probably better than an average call center but you must move quickly.

What is the work environment and culture like at the company?
Great culture! Teams support each other and the culture team is always trying to do fun things for the branch. Work environment can be very hectic at peak times and you will always be on the phone and emailing at the same time, but it doesn't last forever.

What is a typical day like for you at the company?
Get there in the morning and check your email. Respond to any correspondence while OOO and return any missed calls. Then start clearing your task list (call customers & drivers to check up on moves, do intro calls, call drivers for ETA's on deliveries, etc.) rinse and repeat until the end of the day. No two moves are the same, but most have the same flow so once you get comfortable, the volume is the main variable.

A typical day started by walking the grounds and picking up any trash, followed by dismantling cardboard boxes so I could stack them into large dumpsters more efficiently. 
This position taught me a lot about self motivation, what its like to have little contact with co-workers and what it feels like to do physical labor in the summer sun.
I didn't have much contact with management or my co-workers due to my position. However, everyone in the break room was always talkative and friendly.
The hardest part of the job was the working alone. I am very much a people person and although working by myself is nice sometimes its not my ideal day in, day out.
The most enjoyable part of the job was being outside for the entirety of the day. The sun was hot but that just made the occasionally breeze all the better and the birds isn't something I've gotten to work around since I was a Counselor's Assistant.

I was let go of this position with out being properly trained at all. They sat me with a girl for one week that didn't tech me much and I was consistently asking questions trying to learn on my own. They were very rude and expected me to know how to do the job without and proper training. They fired me after only 2 months and that wasn't enough time to learn the position on my own. The girl that was there before me was there for 2 months and then quit probably because she was miss treated like i was. I was yelled at for not knowing how to do the job even though no one took the time to teach me. I have worked at several companies and all my bosses and employers liked me a lot and thought i was very self motivated and professional. Watch out for this employer and if you are hired know that you can be fired at any time without coaching or write ups. Be ready for the drama filled micromanaging.

A typical day at work started at the main warehouse then we recieved the location and list of materials needed to get the job done, then we would drive to the location and either start packing up the house or unloading the furniture then once it gets later we either continue to finish or decide to continue on the next day. On days that we had to storage a delivery I was in charge of checking every piece of furniture and whatever damage it may have and every box to make sure we had every item accounted for. The hardest part about the job was never having any set end time to my work day and being far away from home. The most enjoyable part was being able to meet different people and learn about where they were traveling to.

Unless you are a manager, expect to be overworked and underpaid.  This is company more concerned about the bottom line than the well being of their employees.  Most employees have had their health impacted in some way working for Ace.  If not physically, than mentally.  Management is aware, but doesn't seem to care.  
In addition nepotism and favoritism is commonly practiced.  This will trump hard work, experience, and knowledge every time.  Not to mention this place has a tendency to be a boys club.  This has lead to a good portion of management that has no experience in the departments they are responsible for overseeing.

Only true thing that I think I learn working there what's how to keep to myself not ask for help not listen to All the gossip that goes around every day. There are so many backstabbers there that will smile in your face and let you drown. the management is horrible they poke fingers at everybody else but themselves take no responsibility for action and no accountability for training the individual that are making mistakes. Extremely busy underpaid underappreciated and very cut-throat they let you know that everybody is replaceable.

I spent a long time with this company. They went thru a lot of GM’s in my time. Like every moving company, they went thru lots of employees in general. They had descent benefits and good 401K. They would normally put in or match at least half or better than what I would put in. The GM when I left was ex military, so he liked to run the place like he was a General. It was uncomfortable working there. Apparently he has moved up on the company and they have another now. So I would work there again if he is out of the equation.

What is the best part of working at the company?
Horrible company to work for,  as a former employee i wouldn’t recommend moving with this company .

What is the most stressful part about working at the company?
No recognition. They make you feel like a slave for the company 

What is the work environment and culture like at the company?
Work environment is overall a normal work place , but bosses and dispatch makes you just feel horrible to be there 

What is a typical day like for you at the company?
Stressful . Get minimum of 6 calls a day from dispatch . They do not have anything together when you need it

A typical day at work began at 06:00 AM and lasted until 05:00 PM. It was a very hard and physical working place. But it was OK and I learned the american style of working. The management was very good and they were involved in activities. They were always trying to help us in what we were doing. The co-workers were more interested in their own person than helping you but it's normal. The hardest part of the job was when you had to work over hours but that led to the most enjoyable part of the job which meant the extra money.

This job had a lot of different aspects to it. I was in charge of making sure we had the correct amount of inventory for packing materials at the factory, while still going out on job sights and packing up customer's belongings and going over insurance options with the home owners.  The job was perfect to do while in school since whenever I was finished with my work I was allowed to go home. It taught me how to work fast and diligently. The manual labor was rough at times, but the coworkers made it all worth it. I enjoyed working here.

Top Job Titles	Average Salary
Warehouse worker 14 salaries reported	$22.07 per hour
Customer experience representative 9 salaries reported	$19.33 per hour
Dispatcher 6 salaries reported	$66,833 per year
Engagement specialist 5 salaries reported	$59,200 per year
Warehouse manager 8 salaries reported	$64,500 per year

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