front desk agent

concierge

maintenance technician

building engineer

ambassador

Action Property Management

This company is incredibly restrictive to employees who value independence and initiative, with a heavy emphasis on consulting management for every step of the process, which slows down workflow and limits decision-making opportunities for employees. Near the end of my employment, I felt like it would have almost been safer to have a manager directly over my shoulder, as I had begun to question every action I took. I feel this could be avoided if the management could properly inform and train employees from the perspective of someone who has not worked there for several years, and allow for flexibility to self-operate. 

Support staff are held to unreasonably high standards for the pay offered, leaving little to no room for minor, fixable errors. Even small mistakes, such as placing a file incorrectly or failing to name a file properly (Even if well-intentioned), can result in formal write-ups, which can feel disproportionate to the problem at hand. Intentions are completely ignored and acting out of selflessness or thought for others will not bring any leniency regarding write-ups. This company struggles to treat their employees as humans capable of errors, ensuring that a write-up will always interfere with what could be a simple notice to fix a problem. This is done allegedly to focus on employee development, but I found that it only broke me down and left me always feeling anxious and stressed, with an eye on my back. I feel that if I had simply been spoken to about issues without a write-up, there would have been far less stress involved. I simply do not understand why so much paperwork and documentation would be necessary to address a minor filing error that could have been handled in under 2 minutes. I had been told that the intention was to cut costs, as errors resulted in more time (and thus money) being spent to fix the error, but given that these issues were a matter of minutes, I fail to see why a dime here or there would be so impactful to a company's survival.

As a neurodivergent person, I also found that their accommodations were bare minimum. Their quiet room was a storage closet with a single chair, which was next to a meeting room. This made it difficult to truly have privacy to rest and recover from a stressful incident. In general, I felt that this company has not taken the time to properly address neurodivergent concerns until it is brought up, at which point it will be addressed individually. While this might make sense to some degree, I feel this company could really stand to look into better accommodations for neurodivergent employees, such as a properly dedicated room to reduce sensory overload or anxiety, as well as train management to avoid ambiguity and organize a role to be tailored to an employee's strengths.

I found that employees outside of my team were not held to this same standard, and were able to make mistakes or ignore problems. Instead, I was held responsible for the failure of other employees, which felt unfair, and made it difficult for me to trust my fellow coworkers--which, from a company that makes trust a huge part of their corporate values, leads to a dissonance.

Finally, the pay that was offered was not at all competitive, often below standards for other companies in the area. I've found that the level of expectation placed on employees to be far out of proportion to the pay.

Overall, this company seems to be left wanting in terms of communication, autonomy, pay structure, and default consideration for diverse staff with different needs.

I've had the privilege of working at Action Property Management for nearly three years now, and I couldn't be happier with my journey here. During this time, I've had the opportunity to witness the company's dedication to fostering a remarkable work environment and promoting from within. I started as a front desk concierge and was eventually promoted to the role of Director of Services and Events, all thanks to their guidance and dedication to providing top-notch service and creating memorable experiences for the residents.

One thing that truly sets Action Property Management apart is its commitment to excellence in luxury residential management. The managers here take their roles seriously and are leading a team of genuinely dedicated, hospitality-minded individuals. Together, they strive to meet and exceed the high expectations our residents have for a luxury community.

Throughout my time at Action Property Management, I've consistently experienced a positive work environment and have been equipped with the necessary tools to excel in my role. I'm grateful for the opportunities I've been given and the support I've received from this exceptional team.

If you're considering a career in luxury residential management or are looking for a company that values its employees and residents alike, I highly recommend Action Property Management. It's a place where hard work, dedication, and a passion for hospitality are not only recognized but also rewarded.

A typical day at work included walking into the office to sit at my desk and being yelled at almost immediately for not clocking in and getting on the phones fast enough. The community care center had a manager that reported to the Vice Presidents, but said manager rarely did any managing. Instead, we were chastised by a level 2 community care agent that is close personal friends with the CEO. 

A typical workload included between 80 and 100 calls including everything from escrow agents threatening to sue me because they didn't order their paperwork on time, to homeowners threatening to sue me because their HOA board was dragging their feet on approving an architectural application, to board members threatening to sue me because we weren't processing their contractor bids and Homeowner fines fast enough. The vast majority of these calls required intervention from the Property Manager, but the Managers were rarely available to take problem calls and we were taken aside for a "private conversation" (without HR present, mind you) if we transferred too many calls, even though training was only watching the aforementioned CEO's friend work for 3 days. 

The hardest part of the job was not going home and killing myself. The most enjoyable part of the job was lying to the CEO's friend when she wanted to go home early and stick someone else (trained or not) with the overtime that was her job to cover. 

In my short time at Action, I learned not to stick around in an environment of unapologetic nepotism. You will never get your due in this company unless you go to church with the right people.

I began working for Action in 2003 in an entry level position and was offered opportunities to grow within the company. After 10 years I decided to 'see if the grass was greener' with a national competitor and found myself longing for the more professional organization I had left behind. After 18 months I returned to Action in a completely new role and found that long-time employees had purchased the company, and other long-time employees had advanced their careers and even more advancements had been made internally - they never really end actually. Action actually created a position dedicated to making the manager's processes more efficient and user friendly. I also found a more relaxed atmosphere with the CEO & President that were not only receptive to, but welcomed new ideas. 

I have been known to actively recruit employees, even though I have no affiliation with Human Resources, simply because I want to 'share the wealth' so to speak. Enjoying who you work with and for is so important to your everyday happiness and health and I can honestly say that I have found my happy place within Action Property Management and plan to be here for a very long time.

As a concierge, you are often the first person a guest or resident will come in contact with. If you are a people-person with a thirst for providing excellent service, you will thrive in this position. You will interact with all kinds of people and should have enough common sense to deal with emergency situations. That being said, the job itself is extremely rewarding and fulfilling. 

I have had the chance to meet with multiple higher-level managers and even the CEO himself! I can say with confidence that Action has a rock-solid management team that actively practices the company's core values. When the pandemic hit, Action did an excellent job at providing PPE and helped foster a safe work environment. Leadership is top-notch.

Your direct manager can have a large impact on workplace culture and can negatively impact the community if they aren't a good fit. The most difficult part of the job is dealing with maintenance/water issues if you are by yourself. I can personally count the number of difficult days I have had with one hand. The most enjoyable part of the job is interacting with residents and guests. You will need to balance being personable with being firm and fair with the building's HOA rules.

With two towers consisting of 16 floors The Arden offers a a daily mixture of repairs from painting , restoration, plumbing, and maintenance on mechanical components of the the building . a typical workday is never slow  or dull at the Arden, and i only wished there was more time in a day so i could attend to all the repairs  needed . Through out the 5 years i've been at the Arden i've i've learned to respect the building, the residents, and staff, i've seen people come and go and even recieved offers of employment from another property . I started as a janitor and eventually moved my way to a maintenance technician . Through out this transition i've learned that hardwork DOES NOT go unnoticed with Action and that they do take care of their own. With every learning curve, skill accomplished , and goal achieved its a satisfying feeling to know that after 5 years I am still at the Arden only becuase i've worked so hard to develop a positive rapport with the residents . Despite the relatively small staff  , work can become overwhelming sometimes. but at the end of the day i look at how far i've gotten and drive myself to strive for more

The company culture is very professional and welcoming. Every department and location in this company is different and I truly believe the Human Resources department needs restructuring. Management has proven to be unsupportive and you will eventually feel buried under all their expectations. These expectations are not made clear and the training is so minimal that you will eventually feel like you’re being set up for failure. If you like feeling overworked and burnt out this is the place for you. Otherwise I would suggest working for a different department. I would also keep in mind that they are very strategic in how they word things but you will be expected to work through your lunch with out asking you (for legal purposes). Management is dismissive of your concerns and will tell you that you shouldn’t “take things personal” when someone in your department is being disrespectful towards you. There is a high turn over for this position for a reason. This was my experience and I am hoping they learn how to treat people better so that the next person does not have to go through what I (and others) went through. 

Every place has room to grow and improve but Action is really striving to be an industry leader and its team members support each other and get to use the best tools in the industry.  The company is continually developing and improving their tools to make the job easy for managers.  As with any Community Management company, managers sometimes work late to attend meetings but they are compensated with time off.  I think overall the pay is generous and there is great support for managers.  Every day is different.  The company values and pays for a lot of education.  There are various levels of checking and proofreading to assure QC.  Personally my work load is quite heavy and juggling everything can be very challenging at times.  But I don't have to be on call 24/7 like at some companies - there is a rotation for managers to be on call.  The community care has a core that seems to stick around, but as can be expected in that role, there is a lot of turnover.  Still they do their best to keep the load off the busy community manager.  I wouldn't dream of going anywhere else to work.  I have worked at about four other companies in my career and this is by far the best!

The Front Desk Associate is typically the first person the resident will come in contact with upon entering the building they live in. I learned how important it is to maintain a positive, uplifting vibe for these people paying so much money to live in. Quality of service can go a long way. I've learned the power of a smile has the ability to change someones entire day. My co-workers and I shared our trials and tribulations together, making it a great environment to work in. It is important to connect with co-workers, as they are the people you will spend most of your day with sometimes. Having the type of manager I had here helped shape my opinion of what it takes to be an effectively powerful, yet likable manager in charge of running the Front Desk smoothly. My manager demonstrated effortlessly that maintaining a friendship alongside cultivating a sense of authority can go hand in hand. I truly respect this man because it made coming into work so enjoyable.

What is the best part of working at the company?
By far the best part working with action we’re the residents. After leaving that’s all I miss. Interacting with residents on a daily basis is what I miss the most. 

What is the most stressful part about working at the company?
Colleague, if you don’t have a good team and a good relationship with your team then it creates a toxic environment. 

What is the work environment and culture like at the company?
A lot of the superiors do not want to see you succeed. I asked if I can get trained to do more stuff and it almost felt like they didn’t want to see you succeed. 

What is a typical day like for you at the company?
It was great when interacting with residents and contractors but for the most part everyone always had attitude towards the front desk. They thought that Front desk didn’t do anything but sit in a chair while I was always going above and beyond. The peopleI work with didn’t work as a team and care less about giving a 5 star hospitality service.

Top Job Titles	Average Salary
Front desk agent 18 salaries reported	$21.56 per hour
Concierge 2 salaries reported	$22.25 per hour
Maintenance technician 10 salaries reported	$27.40 per hour
Building engineer 5 salaries reported	$36.30 per hour
Ambassador 1 salary reported	$20.50 per hour

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