optometrist

ophthalmologist

office technician

optical assistant

certified registered nurse anesthetist

Acuity Eye Group

A Typical Day at Work:
A typical day as an Ophthalmic Assistant at Acuity Eye Group consists of fast-paced, high-volume patient care with minimal support from management. The doctors and optical team are incredibly skilled and compassionate, but the company’s overbooking practices make the job stressful for both patients and staff. Expect to be rushed, understaffed, and expected to handle tasks beyond your role without gratefulness or proper compensation. Just go FASTER!

What I Learned:
I gained valuable experience in patient care, ophthalmic procedures, and insurance processes. However, I also learned that the company prioritizes numbers over quality—both in patient care and employee treatment. If you’re looking for a stepping stone into eye care, it’s a learning opportunity, but don’t plan on staying long-term.

Workplace Culture:
The doctors and some coworkers are the only redeeming parts of the job. However, the workplace culture suffers due to high turnover, low morale, and toxic behaviors from certain associates. I witnessed unethical practices, HIPAA violations (since resolved), and a lack of accountability for problem employees. The only consistency is chaos.

The Hardest Part of the Job:
Overbooking and rushed patient flow, leading to constant stress and mistakes.
Low pay for the cost of living, making it difficult to survive in California.
Lack of career growth, as management openly states no one will exceed expectations.

The Most Enjoyable Part of the Job:
The doctors and optical team—truly the best in the industry.
Helping patients with improvements or stabilization of their vision for a better quality of life.
Learning valuable skills that can be transferred to a better-paying position that would make up for the typical corporate issues at these career levels.

What is the best part of working at the company?
I usually don't write reviews but working over the years in medical offices this is by far the most mismanaged company.  they have a high turn around rate and they will always have staff shortages and expect you to pick up the slack of multiple people while adding on a list of to-do's and if you don't meet their untealistic expectations you are told your teams slack is unacceptable when really we were busting our tails to get everything done efficiently.  Management doesn't care nor listen.  this is a great place to work if you enjoy a sweat shop work environment !

What is the most stressful part about working at the company?
It was constantly overwhelming because they don't have enough staff to cover the volume and demand of patients and patients could sense it and we're very rude and upset and frustrated 

What is the work environment and culture like at the company?
the staff was fine to work with but management just pushed for you to heard patients in like cattle to make money 

What is a typical day like for you at the company?
Insane and overwhelming .  Parents are nonstop you can't get one task done without having multiple tasks piling up at once, multiple phone calls and patients screaming at you whole management gives you multiple tasks to do while you're trying to do your normal job ..stressed is a nice way to put it

For a vertically aligned company, the managers are often not present for any assistance. Day to day operations vary based on coverage AND patient census, which is unproductive because we’re not able to accommodate such an influx of patients without proper staffing. Also training is mostly non existent, I got maybe a full week of training combined. I had to ask to be trained for certain tasks or I had to figure it out on my own. As a result of such a big patient census nearly everyday, it often feels like both the techs and the patients are being rushed, without the proper or in depth care that they need. This company very obviously values quantity over quality when it comes to patient care. It’s hard to focus on the “company mission” when there is near to no support on either ends. Management is also very frequently changing, I have seen 4 different directors of field operations come and go, and have since seen one. If you decide to work here, prepare for extra stress, over working, feelings of being overwhelmed, and a general sense of anxiety since this is such a “fast paced work environment” which is code for work yourself past and beyond your limits. Good luck to those who apply, I sincerely urge you to reconsider. 

From the start, I noticed a lack of clear communication and direction. Management seemed disconnected from the day-to-day operations and made decisions without consulting those of us doing the work. This created confusion and frustration among the team, as we were often expected to carry out tasks without understanding the bigger picture or receiving proper guidance.
What made the environment particularly toxic, however, was the way management handled conflict and feedback. Instead of fostering open communication, there was a tendency to dismiss concerns, which led to a culture of fear and resentment. Employees were hesitant to speak up or ask for help, knowing that their input would be ignored or, worse, punished.
In addition to the lack of leadership, there was little to no support for personal or professional development. Morale was consistently low, and it felt as though management was more interested in maintaining control than in creating a positive, collaborative workplace.
In short, unless there's a significant change in leadership, I would not recommend this position to others looking for a stable and supportive work environment.


Acuity is a company that is trying to grow too large too fast. Upper management is incompetent. Their turnover is pushing 50% and they are constantly reorganizing/moving staff around, resulting in nobody having any sense of job security and morale is terrible. Most of the positive reviews in the past few months here are because HR literally had to offer rewards to staff for posting positive reviews. Seriously, I'm not joking. (But consider how few of the 600 or so employees actually took the offer.)

If benefits matter at all to you, you'll find what Acuity offers to be almost hilariously bad. Management staff start out with a pathetic 10 paid days off per year--inclusive of both sick and vacation time. Rank-and-file staff receive 8 or fewer paid days off. Health insurance is ridiculously expensive compared to other companies I've worked at--even just for oneself. The "employer matching" 401k only matches up to a tiny percentage of what you contribute, and you can't even contribute to your own retirement fund for 6 months after you start.

If you're thinking of working at Acuity: just don't.

Where do I begin. Employee turnover seems to be a normal occurrence. More people leave or get fired faster then they can hire more. Most offices are very short staffed. Leaving the others to do the job of three people. Five “managers” in 6 months left or was fired. I would suggest hiring leaders and not “managers”. 
Communication is inconsistent and negative. There is absolutely no support from the owner, CEO, VP, SVP, HR, or any Regional staff. They do not say hello, or introduce themselves if they happen to visit your office. If you happen to get an email from any of them it’s very generic and insincere. No training, no associate development or internal promotions. Pay is low for the amount of work you’re expected to do. The processes in place are inefficient and not effective. Offices are dirty and unorganized. This place needs a full makeover. A professional company needs to come in and clean house to restructure and teach all upper “managers” how to be leaders. From my experience the negative culture of this company has impacted its growth. 

Disorganized, front/back desk revolving door job can't find anyone to stick at that job due to it is worst job at the place and once they got two people who where willing to work it they took them for granted. Management micro manage nick picked every detail. Lack of communication between Management one would say one thing the other would say another never on same page. Unprofessional Management you can tell not one of them had training for said job. Personal things where talked in front of a room full of patients also cussing from Management. Not structured whatsoever. Front and back desk job is a work horse job you have most responsibility and get blamed for everything you are doing. multiple job roles not just desk work. They have different departments like scheduling and authentication/referrals and insurance but all of them are dormant departments they do nothing at the end you are the one moving and shaking trying to do everything at once in just 8 hours. No overtime is expected.

What is the best part of working at the company?
Nothing, this company is horrible.. they only care about numbers. Patients are numbers to them.

What is the most stressful part about working at the company?
They over work you and never acknowledge the hardworking employees. They want to see a lot of patients but not enough staff or doctors to see them appropriately.

What is the work environment and culture like at the company?
The work environment is challenging, particularly concerning HR and the DFO. There seems to be a lack of accountability, with these departments often blaming others for shortcomings.

What is a typical day like for you at the company?
A typical day at this company was characterized by high stress and demands, exacerbated by a lack of support from upper management. I often found myself facing patient dissatisfaction and verbal outbursts due to other departments’ failures to fulfill their responsibilities.

This place deeply saddened me. The support staff are literally paid minimum wage and are expected to complete tasks that are outside a minimum wage range. Would you want a staff member injecting dye into your veins you who gets paid minimum wage? The doctors are fine for the most part. They're mostly frustrated because they don't get the support they need. What do you expect when corporate is only willing to pay their support staff peanuts? Let's not talk about the directors who have zero clue what they're doing. The management culture is just plain awful and evil. Instead of promoting unity, they promote gossip and strife. This is all on top of wait times being absolutely horrendous!!! The doctors do care about the patients but the corporate office forces them to push patients through like cattle. An unfortunate culture to say the least.

A typical day involved constant changes in direction with little consistency or clear priorities. Executive leadership lacks clear direction, and key responsibilities are often pushed onto others, creating confusion and inefficiency.

The most enjoyable part of the job was working with talented doctors, staff, and coworkers who genuinely care about patients and each other. Unfortunately, the culture is heavily influenced by the COO who creates a fear based environment. 

The hardest part of the job was navigating unclear expectations while being held accountable without the authority or resources to resolve issues.  Executive leadership lacks consistency, direction, and accountability, which leads to high turnover, burnout, and ongoing instability across teams. 

Top Job Titles	Average Salary
Optometrist 7 salaries reported	$132,955 per year
Ophthalmologist 7 salaries reported	$383,571 per year
Office technician 1 salary reported	$19.50 per hour
Optical assistant 6 salaries reported	$48,421 per year
Certified registered nurse anesthetist 2 salaries reported	$297,000 per year

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