screener

case manager

health screener

security officer

registered nurse

Acuity International

In the interview process, I felt as if this job was sold to me as more of documentation review, with *occasional phone calls. To me, this 100% felt like I was working in a call center. Worked from 8-4:30. Expected to log into phone system right away.  My designated job was to quality review medical documents for accuracy before they are sent to the client. This was a very important job and I treated it as such, however at the same time I was supposed to be paying attention to detail I was also taking upwards of about 60+ phone calls a day from sometimes very unhappy patients. Yes, 60+….I counted. This involved me stopping what I was doing in terms of quality review, and jumping in to solve whatever problem the patient on the phone had. This was very distracting. The phone calls would supposedly “jump” from person to person in my team but many of my coworkers would mark themselves unavailable to take calls, so many times the same people were the only ones taking a majority of the phone calls, which was very unfair. The stress of trying to make sure I was doing my job to the best of my ability while handling the high volume of phone calls was insanely stressful and not worth the wage I was making an hour. I took the quality review very seriously. To someone who might not have cared so much, maybe they would have less stress than I did. On top of that, we were repeatedly asked to work overtime. I understand management has a metric they have to meet…but don’t claim “we care about your work life balance” then make everyone feel guilty if they don’t work more than 40 hours a week. My supervisor/manager was nice and was great at answering questions, but overall I felt that the structure of job responsibilities should have been organized more, as well as training. I hadn’t even had my orientation yet, and a week and a half into working there I was put on the phones….I was training on something completely different for that first week and I didn’t know all of the terminology, the flow, the objective of each process, let alone any answers to ANY questions so everytime I got a call from a patient, I had to put them on hold, type the question and send it in our instant messenger hoping someone could give me the correct answer. As a customer service rep, I felt very unprepared and almost as if I was thrown into the fire and almost set up for failure which doesn’t exactly make the best impression on a new employee. I have many years of customer service experience in many different settings, management/food service, etc but this job takes the cake for 1. the crazy expectations, 2. high workload and 3. low pay combo.

My coworkers were nice, management were pleasant and approachable…they tried to keep everyone motivated and positive. those are the only real pros. 

A typical day here began by collecting all the data testing facilities had sent in over night.  I enjoyed that because you would receive a lot over the evenings and it allowed me to come in and get straight to work.  That helped me get in the working rhythm.  This information generally was in regards to pre-employment and annual exams necessary for government employees and that information would be entered and reviewed by CHSi and sent back to our government clientele in an easily digestible manner.  Much of the day was data entry, but also required communication with the examinees and facilities to accumulate all of the proper information to complete an exam.  I learned a good deal about the importance of speed with accuracy regarding the data entry.  I also learned a great deal about the battle for earning and retaining government contracts.  It was highly competitive and meant a significant deal to CHSi in their total earnings.  My coworkers were a broad mix of individuals, most with business degrees as a background, but there were a few other English majors like myself.  Generally everyone worked in their own space and one contract group didn't communicate much with other contract groups, unless there was information that was missing.  However, outside of the occupational side of things, this had to be one of the larger gossip centers I've been around since high school.  The management was hit or miss.  One department head, or manager of contract, may be the hardest working person in the entire group.  Constantly inputting data, pursuing missing links and communicating with all parties to seek conclusion of exam segments.  Another manager however may spend half of his/her day walking around the office from one group to the other conversing and adding to the gossip.  The hardest part of the job was communicating across the lines of the contract groups to the medical review personnel.  I consider myself very adept at cross-functional and cross-departmental communication, but their was some push back as to how I handled this communication by pro-active face to face communique versus either e-mail or having the manager speak for me.  There were individuals who were very resistant to doing anything differently than had previously been done, but I was praised and encouraged to continue with what I was doing as it got results.  The most enjoyable part of the job for me was the pace, which was determined by yourself.  Some people may have trouble managing time and tasks when left to their own devises, but I have much experience determining the tasks to be completed and the time frames for their completion.  As such I was on top of my responsibilities and was recognized for that.

I felt compelled to write this review because there is low morale and burn out in the company. Supervisors yell at you,, Shift leads are micromanaging and focuses on small things instead of organizing themselves for the day. There is clearly zero communications between shifts and upper managment, where everybody expects different things. There is no growth in the company because there is clear favoritism in the administrative building by management's. 
When you get your job letter at the beginning everything is great. It tells you your shift, schedule, and duties but once you enter the company they do whatever they want. Then they start scheduling you at any shift and any day. You are to attend when called in or you get warning, even if you put your personal sick time. We've been scheduled through out 6 days a week within over time because they schedule us in a way where they don't have to pay us over time. People in third shift are unable to read, watch TV, or drink coffee in order to stay awake, you just walk around to try and stay awake. You are forced to do housekeeping, maintance, logistic because they are short in staff. The worse part is that the ask you very nicely at the beginning but when you don't want to do it anymore they tell you that in your work letter it says "other duties assigned as needed" and they basically can put you to do anything they want. They also tell you that you can leave if you don't want to do it, you aren't needed. Lunch ladies were forced to clean a restroom full of feces at one point. There has been no housekeeper for months because the pay is low and the facility is big, so in third shift, we clean the administration.
You are not given the appropriate equipment when working with possible covid cases and everything is often over crowded, there is zero social distancing and lack of cleaning supplies. If you get covid twice,  they will not give you covid pay the second time. It's hard to access HR.
The director knows all of this, promises its gonna change but doesn't do anything about it in the end. Burn out and dissapointment. 

This is the most mismanaged company and worst company atmosphere for a "health and wellness" facility.  They do NOTHING FOR THE HEATH AND WELL BEING of their employees.  For an example, you get a 30 minute lunch that is pre-scheduled for you and if you are salaried….you are treated as though you are hourly with no flexibility. If you leave 1 minute before the end of your scheduled day, management is questioning. The manager shows favoritism to certain employees which has caused a division and morale issue, yet they deny and look the other way when it is addressed.The work atmosphere is like a factory job with management not appreciating or utilizing the talents of their NP's, RDN or RN's.  They have had a 40% turnover rate since opening last year.  THAT SPEAKS VOLUMES.  Several of those that are there are only still there because they have not found another job yet. They fabricate the wonderfulness of the job to get you to sign on and then they change the scope of your practice once on board. The left hand doesn't know what the right hand is doing and as for Registered Dietitian….take a look at the spelling of "dietician"…they can't even get that right on the job application site.  They have nurses doing nutrition counseling which I am sure Purdue Dietetic Program would not be happy with if they knew. They have just recently begun hiring registered dietitians and will question your ethics every step of the way.  HR Benefits is also incompetent.  I was denied short term disability because the HR manager did not know how to interpret the guidelines. What is sad is this truly could be a great position with all the changes in health care reform but CHS is so controlling of their people that they are afraid to have employees that "think out of the box" or have a mind of their own.  THE MOST ENJOYABLE PART OF THE JOB…was coaching my wonderful clients.  What a blessing they were to me throughout this year.  I love coaching and always received several accolades from them.  They will be missed dearly.

When I first started with Comprehensive Health Care (CHS), which is now a part of the Caliburn family, it was busy at work, and there was a lot to learn. For the first couple of weeks we were in training, but during our training, I was pulled into a different department for data entry.

The data processing lasted for approximately six to eight weeks at 40 hours a week. However, when that assignment was over, I returned to scheduling. For about a week or two, I was working approximately 20-25 hours, but then my schedule (as well as the other new hires) started to dwindle. We were all scheduled for a group call with our assistant manager and told that it had slowed down a lot and that many of us would not be getting 20-25 hours per week. She told us this was due to normal slowing during the summer months and too many per diems available. 

The corporate culture was relaxed and happy when I first started working at CHS; this was just prior to Caliburn coming in and making their changes. I did notice that the office atmosphere seemed to get more tense after Caliburn started taking control.

When I was scheduling or data processing, I did enjoy working at CHS. My managers and co-workers were all good people. The hardest part of the job was losing hours. I couldn't survive on 4-5 hours a week.

I had the opportunity to grow within the company before all the lay –off started.  All the benefits I had in the company were great Pay, Vacation, Sick leave, Health Insurance and Life insurance. I started working for the company as direct care and climbed the ladder. I got to help the minors out more one on one helping with the cases. On another note I can relate to some of the people that got laid off that are upset for the company keeping new employees instead of the ones who had seniority. And I also agree with the person who placed the review on the Medical Department just by reading the review I knew it was from CNL. I have walked into that department and asked for assistance from the Female leads and they have been very rude, aggressive and unprofessional; I believe they need an intervention. The only people that were professional in the medical department were the RN’s, some Medical Assistants and Case Aides. For assistance in any paperwork or anything we needed to know for a minor we asked assistance of the case aides they were very much helpful and professional. Great company to work in and every day we learned something you in the Clinical Department the leads were very helpful with us and would help us out.

There is a lot of inconsistency amongst management. You have one manager telling you to do things a certain way, then the next shift manager reprimands you for doing it the wrong way. Then you have to do things over to appease the other manager. There is a lot of favoritism and absolutely no opportunity for advancement. Another issue I are work schedules. If you’re hired for a specific shift, they will schedule you for the other shifts (example, graveyard) and tell you they can schedule you any way they want, and if you don’t show up, you will be written up. You also have to be available on you days off, in case they call you in, otherwise you will be written up. Also expect to cover for housekeeping duties for other departments, because they are short staffed (example cleaning restrooms for the administrative staff, cleaning cafeteria or laundry for the entire facility). They never have enough food for the kids, so you have to be the one to tell them they can’t have seconds, despite them being hungry. They never have supplies to do arts and crafts, so you have to take your own.

A typical day would begin by arriving at work, going through security, clocking-in at whatever kiosk I was assigned to (during the last few weeks, it was a different one), then going to operations to acquire a radio (walkie-talkie), and finally going in to the main tent to get room assignment. My duties were to watch over 12 children of ages 13-17 during my shift, making sure they had all their basic needs met and avoiding any adverse behavior amongst themselves, or the staff. Since I had the graveyard shift, the hardest part of the job was avoiding talking with other staff members (because it might wake the children) and although during my shift the children were for the most part asleep, we were unable to do crossword puzzles, which meant we had to be like the British guards at the palace, unable to deviate line of sight. From this I learned to appreciate the discipline that anyone serving the armed forces has. The management was professional and fair. The most enjoyable part of the job is knowing that we were making a difference in these children's lives for the better.

Prior to working at CHS, I had heard some nightmare stories about the work quality and the management but never did I imagine it being so bad until I actually started working there. This is the least professional job you will ever have if you have the misfortune of working here. It's an absolute mockery of the workforce. Zero leadership or salvageable management. If you are disliked by anyone in management without reason, you can forget about advancing or moving up in the company. If you are mistreated and choose to speak up for yourself, you will targeted by management to see if they can make you crack and quit. Also if you are not direct hire, they will make it almost impossible to get any kind of promotion. You will be stuck to a terrible, dead end position.
They only good thing about this job is the possibility of helping out the kids that are in the shelter and trying to make it a positive experience while they are there. This job also pays very well, but in the end you have to wonder if $15.00 plus hr is worth losing sleep and being mistreated?

Beware, you have been warned.

Most employees are positive and perform their best to advance the company to be the benchmark in this market.  This is not going to be obtainable because a few bad apples are in supervisory positions.
A few supervisors have "snowed" upper management and misleads them. These supervisors create problems so they can correct them to gain more "pull" with the upper management. Unfortunately, upper management trust EVERYTHING these supervisors tell them.  Many employees are aware of this manipulation and do whatever these supervisors tell them to do so they will not be fired.  The ones who have refused were fired based on a set up of circumstances.
The working environment is stressed and pessimistic. 
Company has policies & guidelines but no one follows them or enforces them. Disfunction and mayhem are seen in every department. Also personal relationships and marriages are throughout the company which spawns biased decisions and actions.

Top Job Titles	Average Salary
Screener 95 salaries reported	$33.10 per hour
Case manager 7 salaries reported	$25.79 per hour
Health screener 17 salaries reported	$29.86 per hour
Security officer 13 salaries reported	$504 per day
Registered nurse 3 salaries reported	$52.25 per hour

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