delivery driver

warehouse worker

medical equipment service technician

dispatcher

repair technician

AdvaCare Systems

The job is easy once you know the equipment but the delivery time frames are occasionally ridiculous having 6 deliveries due in a small time frame. You cover an assigned area, half your day is driving. You work independently without anyone breathing down your neck all day, unless timed stops are coming due they will ask for an ETA. Occasionally they will start hounding you for an ETA on an order that wasn't time sensitive but became time sensitive once a family member or health care worker inquired when it will be delivered. The worst part of the job is bed deliveries, some days you only have a couple beds, other days you have 7. When delivering to a home it may be setup upstairs or downstairs. The beds are in pieces so one person can carry them but each bed with mattress takes 5 trips into the home plus any other items ordered. Allot of tight spaces in some smaller homes make assembly difficult without causing damage. The company holds the employee responsible for damage to customer homes or facilities as well as required equipment to do the job, such as vehicle and cell phone. If you damage anything you have to pay the insurance deductible, usually $1000. for most things other than the cell phone which is several hundred. A typical day consists of loading your vehicle with the items needed for open orders, then heading out to get them done. Throughout the day you will receive more orders, some items are carried in stock on your truck other items you will have to return to the warehouse to get, if your working an hour away from the warehouse that can be frustrating if you have allot of orders. Overtime is mandatory at the end of your shift if you still have open orders. Orders that come in after your scheduled end time will be dispatched to the on call driver. On call is usually not more than once a week but the schedule rotates weekends between all employees meaning every 24th week you will have to monitor your phone all weekend. Days off are different for everyone other than the senior drivers on first shift who have weekends off, new employees work 2pm-10:30pm + overtime with 2 days off usually not weekends. There is allot of negativity in the workforce that kills employee moral, mostly just employees complaining about their day and experiences they had during the day but everyone gets along good although the negativity gets to new employees and many don't stay long which makes the days even worse not having enough people to do orders. The pay in not appropriate for this type of work.

The benefits and pay sound good, but aren't worth it. Here's why:

It is true that the company is growing but there is NO room for advancement and I will tell you why. Management. Does. Not. Care. The management is the most inept of any company I have ever worked for. Tell me this: what kind of company has a manager of customer service, who is ALSO the manager of human resources? Does that sound sketchy? Keep reading.

Working hard may get you the respect of your peers and fellow reps, but not management. You won't get a raise and you won't get any kind of recognition for your hard work. You will just be asked to take on more tasks than are physically possible. Constantly. 

Here's a perfect example. A team lead position was eliminated. The position was filled by a CSR who had the same responsibilities. The difference? No raise, no title. That's how thankless this company is of their employees. 

AdvaCare has the potential to be great. It is expanding at a fast rate and has many great customers. But the biggest problem hindering this company is MANAGEMENT. I honestly hope the owners read this review and get a clue, because so far they aren't getting it.  There is no accountability within the management chain, there is no structure, and there is no communication. The owners of the company should consider selling one of their brand new Ferraris and hire at a higher pay grade, maybe then they will attract the talent needed to run this company correctly.

At least 10 people over a 30 day period have either been fired, resigned, or straight up walked out. The number of walkouts is what has been alarming - people can't even stand it for two more weeks to give notice. Since I've left, this trend has continued. It seems obvious that the department would be short staffed at this point, right? Wrong, management has done nothing in the past month to begin hiring.

Meanwhile, people continue to walk out the door because they are overworked and underappreciated. The billing department has to answer customer service phone calls because they don't have enough staff.

Have you read enough yet? Don't be fooled. The pay sounds enticing at first but IT'S NOT WORTH IT.

This company delivers medical equipment and provides comfort to those unfortunately either on hospice or at the later stages of their life. The company is passionate about their customer and patients.

However, because of the need to make sales and be profitable, the company continues to make promises to the customers and agree to unreasonable demands.  This puts extreme pressure on the Customer Service Reps, Dispatchers, and most of all, the technicians who stretch themselves thin, by trying to complete their times sensitive stops.  This causes a huge turnaround of employees and drains resources with all of the ongoing training.  

They lack structure and although they want to make decisions based on actual data, they still live with a believe and think mentality, and therefore base a lot of employees performances on perception and not actual data.  The company has no Standard Operating Procedures, other than the ones created under my supervision.  Therefore, employees are not aware of what they are responsible for, and what success looks like.  

HR struggles to bring normality and structure, but it doesn't appear that they get a lot of support from the owners or management.  They are doing the best that they can to make employees feel valued and create a warm environment, but the demands of the job keep everyone stressed.  

I had a lot to offer this company in way of measurements, data and reporting, but it was all dismissed.  The perceptions of the Ops Managers and Sales Team controls the decisions of this company and if you are not on their side, your stay will be short.

While I was employed there drivers started off making $12-12.50hr. Then turnover was so bad and they couldn't keep drivers they raised the rate to $14. Well the drivers that had stuck with them and had been with the company recieved no increase. So we had drivers training new drivers that were making over $1 more a hour than they were. That right there should tell you everything you need to know about what kind of company it is, BUT WAIT THERE'S MORE... You're on call 1 night a week and 1 weekend a month. Which wouldn't be bad if you were compensated at least something if you weren't called out since you had to be ready and had to keep your work phone on you all night long just in case. Well guess what, u werent. Heard that has changed and now its $40 if you dont get called out which still isn't enough imo. They tell u on call is only for emergencies and an emergency is considered any DME breathing related. You will soon find out that is a bold face lie. U will go out for anything the hospice nurse in charge wants. U will be called out at midnight to deliver a commode, to pick up some DME or anything they want. The head office where the owners and higher ups are is in chicago which is in driving distance to my location but yet they never came to show the workers any appreciation for what they do or making them rich. You're kept in the dark about any sales numbers so u never know how the company is doing. Its a shame this company takes advantage of its workers bcuz the job itself is rewarding. I wouldn't take back the time i was there for that fact. Alot of drivers are there for a check and could care less about the patients. This company could of been something big but greed from the top overweighs that. Should go home feeling good about what you did that day instead of used and taken advantage of.

This is one of the best jobs I've had in my life. A big part of it is my operations manager. The other part is the independence I get from being a service technician. 

A typical day for me is:
I get to work, review my current orders, load my truck with medical equipment, and head out to complete those orders, which are pickups and deliveries. Throughout the day I get new orders and I complete them as I go. If I run out of equipment, I head back to the warehouse to unload and reload. 

Most of the time I decide what route I take but sometimes, special circumstances require me to deviate from my planned route and cause delays to my other orders. This can be a bit frustrating, especially when those "special circumstances" have nothing special at all. What do I mean? I get to a place to make a delivery that is supposedly very important and the equipment gets pushed aside, or placed in a closet. In other words, they do not want it or need it. How does this affect me? My route Is now like a Chinese star instead of a circle and I end up getting out of work later than my scheduled time. Good for overtime, bad for making plans after work. 

Sometimes it's a lot of equipment that needs to be set up and sometimes it is just one item. I deliver to private homes and to assited living facilities as well. Every day is different which is a great thing for me because I need variety and short tasks to make my day go by faster while keeping it interesting at the same time.

Most complaints I see from current and previous coworkers stems from having a bad attitude, pessimistic mentality, or lack of organizational skills.

This job requires a person to possess good customer service, compassion, talking on the phone, driving a big uhaul style truck, lifting heavy equipment at times, smart phone experience, communication, and being respectful at all times.

I've been working here 5 months and currently enjoy what I do. Let me 1st begin with my co-wokers for the most part they are easy to get along with and helpful. As a "new guy" compared to most employess that have been here a couple of years I can say I have felt welcome and have only gotten positive feed back from my co-workers.
Mangement is the complete opposite of other places I have worked in where micro-managing it expected! I can honestly say that these guys ROCK!! from the CSR Manager, to HR, and CS leads they are are willing to help you as much as possible especially if you are doing a good job. I feel comfotable talking to anyone in Management because they are receptive to ideas and have no problem recognizing hard work and praising you for it. 

Keep in mind this ia call center and the phones are always ringing.It is important to come to work focused and be willing to go the extra mile to help patients. The end goal is... What is best for the patient? You will deal with nurses as well as patients and their family on a daily basis over the phone. The patients that are on hospice are pretty much terminal. What I have learned and taken from my time here is that we are not just here to answer the phone and take orders. But instead we are literally helping patients and thier family on a daily basis, what we do here impacts families on a deep level. 

My overall experience here has been positive, any where you go there will be negative people. My advice is to give the company a chance before jumping on the "bad review band wagon." 

If you're interested in working with great co-workers, easy going Mangement and have a passion for helping people and solving problems then this is a place I would recommend.

I've been working here for 5 months and currently enjoy what I do. Let me 1st begin with my co-workers for the most part they are easy to get along and helpful. As a "new guy" compared to most employees that have been here a couple of years I can say I have felt welcome and have only gotten positive feedback from my co-workers.
Management is the complete opposite of other places I have worked at where micro-managing is expected!! I can honestly say that these guys ROCK! From the CSR Manager to HR, and CS leads they are always willing to help as much as possible. I feel comfortable talking to anyone in management because they are receptive to ideas and have no problem recognizing hard work and praising you for it.

Keep in mind this is a call center and the phones are always ringing. It is important to come to work focused and be willing to go the extra mile to help patients. The end all goal is WHAT IS BEST FOR THE PATIENT! You will deal with nurses as well as patients and their family on a daily basis over the phone. The patients we work with are pretty much terminal. What I have learned and taken from my time here is that we are not just here to answer phones and take orders. But instead we are literally helping patients and their family on a daily basis, what we do here impacts families on a deep level.

My overall experience here has been positive, anywhere you go there will be negative people. My advice is to give the company a chance before jumping on the "bad review bandwagon."

If you're interested in working with great co-workers, easy going management and have a passion for helping people and solving problems then this is a place I would recommend.

Overall the amount of work is not too bad. I do not feel I am under or overworked. Everything comes in waves so one day there is too much to do and the next it seems not enough. It all comes with the line of work. I feel the amount of work is appropriate. 

I have been pleased with the local Operations Manager and managers I work next with. They seem to understand the day to day environment we work in. It seems though above the local level there is a disconnect with the higher level managers of the company. Would go a long way of they visited branches to gauge conditions and get a feel for day to day operations.  To talk with the people in the field that grind on a day to day basis. 

I get along well with the people I work with and this location takes care of each other. We create a culture that represents fairness, hard work and appreciation. I feel that the higher level managers of the company do not show the same values that work for them. Would go a long way if there was recognition system in place. Even a simple thank you from time to time would go a long way. 

The best part of the job is knowing that what I do provides a service to those in need in need medically. Knowing that what I do directly can affect their experience while dealing with conditions. The hardest part of the job is my #1 problem with the company and that is communication. I can write a book on the many examples of this, but would it would be too much to read. This is not a difficult job, but the lack of communication and issues structurally make things more difficult than they should be. 

Overall I am content with the amount of work I have and the people I work besides. I believe the company can perform on a much higher level with a few changes.

Very mismanaged. The manager does not care about his employees. He does not listen to our concerns and is constantly  harassing the other employees. Every time an employee would call off he would begin to threaten the employee’s job and argue with that employee (the company gives each employee three sick days and one personal day a year so there should be no reason to argue like a four year old child)  The dispatchers do not have any common sense whatsoever. Not one single person has had any type of experience with dispatching and it clearly stated on the job application that the person should have at least two years of experience. They constantly send orders without looking through them to see if the tech has that piece of equipment on their trucks. They constantly flood the morning techs with orders so that when the evening crew comes in they have barely any work but still get paid to sit around making free money.  The warehouse cleaners are all a joke. Some drivers would have to stop in the middle of loading their vehicles to clean a piece of equipment because they are so lazy it’s ridiculous. Overall the job is very. If it was managed better and we were all treated with respect and all worked together as a team, I could say that I would enjoy working for this company but I don’t. I dread coming to work everyday and they do not pay enough. If they hired more people with common sense it wouldn’t be a bad company to work for.

If your looking for a stressful job applie to Advacare. This company is by far the most unprofessional dme provider. Don't plan on ever getting a lunch break. As a driver they send orders to you all day. Rushing the driver to make these stops by a certain time. All well ur unable to stop for 30 minutes to eat lunch. They say you can take one but this is a lie. Dispatch continuously calls you wanting to know why your not driving, why you stopped when you have orders by certain times. Not to mention as a driver your paid considerably less then customer service and dispatch. When they basically operate as telemarketers. Everything is done by phones. They call and send u emails and ur expected to answers these calls while your driving or respond to emails. A driver even almost lost their driver's license because Advacare was refusing to pay a over the weight ticket on a road advacare's gps sent them down. The driver is not valued at Advacare. As far as management goes the driver has 3 bosses. Regional manager Ops manager and lead service technician. I've yet to meet one that has proper managing skills. All that being said, if your looking for a company that will pay u below par with .30c raises a year. Advacare is the place for you! Although if your looking for a real profession, look elsewhere. I wish I would've read the reviews before I applied for this waste of a company.

Top Job Titles	Average Salary
Delivery driver 1 salary reported	$18.00 per hour
Warehouse worker 13 salaries reported	$15.42 per hour
Medical equipment service technician 68 salaries reported	$19.58 per hour
Dispatcher 3 salaries reported	$18.33 per hour
Repair technician 3 salaries reported	$18.33 per hour

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