commercial sales executive

general manager

retail sales associate

salesperson

sales associate

Advance Auto Parts

Advance is a tough place to be sometimes. Essentially (at my store anyway), EVERYTHING is based on sales numbers. It makes the world go around and nothing else matters.

Every store has a sales goal for the day. Both commercial and retail. Advance stores are essentially two different stores. One side does commercial work with drivers and commercial sales associates, and the other helps the general public who come in and want to do the work themselves. Having worked in both departments, I can tell you that it's like watching a train wreck over, and over, and over, and over, and over. Commercial is a few shades easier to take then the retail side because the customers are shop owners, they know what they want, they even provide you with a part number in many instances. They buy the part, one of the drivers delivers the part. It's relatively simple. Sometimes, the commercial pros have to do a little digging and research to find the right part, but it's generally pleasant. Some commercial customers are tough, mean, and wish you dead because the part you sent them was wrong (even though they didn't give you the right make, model, and year of the car), but that's your problem, not theirs. Management is willing to side with the customer because of how much they spend, and they'll throw you under the bus in a second to make the customer happy. 

In all of my years of working with the public, I have to say that you really need to have your head examined if you're willing to put up with the punishment of working with the public at Advance. It's a nightmare plain and simple. There doesn't seem to be one single policy that management is willing to adhere to when it comes to customers that walk in. I realize that we're customer driven, but Advance takes this to a level so outrageous, that I'm surprised we actually sell anything at all. If management ever wants to know where the products are going when we don't reach those sacred sales numbers, they might want to take a look at the outrageous returns we honor, and how much product we let just walk out the door. I'm surprised we don't just open the doors and walk away for the day.

Your typical day will start with being told what both the store's sales goal is, and what your individual sales goal is. The computer tracks your sales and tells you what your sales per hour is. Your success isn't based on anything but those numbers. Believe it. We can't control who comes into the store, or if they come in at all, but apparently our sales numbers are something we can control. I realize you're just coming in for a simple set of break pads, but I'm going to have to sell you rotors, calipers, and ten cans of break parts cleaner because nobody has come in during the first two hours of my shift.

Once a week, the freight delivery for store stock comes by, and the driver unloads pallet after pallet of stock. Batteries, rotors, break pads, exhaust, calipers, you name it, it's boxed up and wrapped. It can take anywhere from one to three days to unload all of the stock and put it where it belongs. Of course, while you're doing this in an un-air conditioned store (warehouse), you're still expected to hit those numbers. In my store, it's almost impossible to do this. You'll be climbing ladders, hauling heavy parts to the top shelves, lugging rotors around for diesel trucks, unpacking and organizing an endless supply of sensors and relays, tagging and hanging exhaust, it's endless, and exhausting. Some truck deliveries are bigger than others, and you can actually hear everyone's heart break when the truck arrives. Sometimes, it's early and other times, it's late.

The work itself is physically demanding and exhausting. Waiting on customers sometimes requires you to get the parts off of high shelves (alternators, radiators, clutch wheels), other times they're in bins. Stock has it's own organization system and learning it is challenging, but not impossible. Everything in the store is done by computer so if you're not comfortable with using them, this might not be the best place for you. 

The kicker with your sales numbers are that your sales are tracked with a log in ID. Every sale you make requires you to log onto the computer with your own unique ID and password. If you sell a customer $50 worth of merchandise, then they return it all an hour later, that return goes against your sales numbers for the day. Since Advance is perfectly willing to let customers pretty much return anything, no matter how broken, used, abused, beat, old, or greased, it just makes hitting your sales goal even harder. Now I have to sell another $50 just to make that back, then hit my sales per hour. A few returns are sometimes all it takes to stand in your way of a successful day vs a awful day, where almost nobody came in. If you rent a tool to a customer, get ready to take a big sales goal hit when they return it later as some of the rental tools are over $150. It's almost to the point where I don't want to tell customers that we rent tools just so I can have a chance at my sales goal. When customers return their old battery (core) or other core parts, that core return goes against your sales goal too. It never ends.

As far as advancement or a raise, you can forget it, I have. There's no opportunity for advancement that I've seen. I haven't met anyone yet that disagrees with me, including people who have been at my store for several years. Morale is low with a "management could care less" attitude. It's actually pretty sad. You will have opportunities to learn about the parts industry, and learn about cars themselves, but most of my co-workers leave for better paying parts and service jobs, with a schedule that allows you to have a life. Healthcare is available, but many of my co-workers (and myself) don't participate because it's too expensive, even if you work full-time. There's no such thing as overtime, but on occasion, you can work at another store to make some extra money, assuming it won't put your hours into an overtime status. I have managed to do a pretty good job of meeting my sales expectations, taken extra shifts, completed online training, driving parts to customers when no drivers were available, even scrubbing the toilets in the bathrooms. Nothing offered, nothing available, no advancement. Seems that the only thing management sees are the stores sales numbers. I feel invisible. One of my supervisors was written up because his car broke down and he couldn't make it to work. My heart broke for the guy, he didn't talk about it much, handled it like a pro, but the look on his face said it all. I keep praying my car doesn't break down on me.

I couldn't recommend a career at Advance from what I've seen. Perhaps if you're retired, and want a part time job delivering parts or working for a few hours a day, it could be alright, maybe even fun. I wouldn't want a management job here for all of the tea in china because my supervisors are all miserable, all the time, day and night. No thanks.

This is one of the single biggest let-downs of a company I've ever had and I was an unpaid factory worker from 8-18yrs old.
I began working for Advance Auto, thinking that it'd be a good job for me since I have mechanic, management and leadership experience and I'm an extremely fast learner... but I was wrong.
My entry pay was $9ph, when I began and was told I'd have a 3-month review, to potentially get a pay raise but when the time came it never happened.
Mid-year, I learned Spanish which I was told granted a $1 raise; it never happened.
I was working mostly in the back at my hub-store in Eloise, Florida and they didn't tell me that if your SPH (sales per hour) for the year average drop below your quota, then that alone determines whether or not you're eligible for an end-year raise... so they always threw me in the back of the store to put up to 9 pallets (thousands of pounds) of incoming "truck" away and many times by myself, alone. So at the end of the year, I'd literally worked harder than anyone, I'd learned a second language and was used for my translating ability every day to help my non-Spanish speaking managers and co-workers gain sales from non-English speakers... and it granted me nothing. It was a waste of my 1st year's efforts.
After 1.5yrs of service, I was promoted to a Key-Holder, which gave me the responsibilities of opening/closing the store, the safe codes, counting drawers, delegating tasks, training new-hires, working with unreasonable customer demands and complaints, scanning in and out back stock, doing cycle counts of merchandise, shipping batteries, changing prices, updating planograms and working in commercial to satisfy our commercial accounts... and I was promised a pay raise, but that didn't happen. Instead I was told that because my "training videos" were behind they couldn't grant me a raise, even after for the promotion even though they never allotted me the time to work on the unecessary video training (unecessary because I already knew everything in there).
Within my 2nd year of service, I'd become so efficient at my job, I was being sent out to several other stores in the Lakeland district, to help put their stores in order, reinforce our procedures, peak their efficiency and cleanliness and I'd finally been granted the option of having healthcare through Advance Auto.
At the end of my 2nd year of service, my dad had passed away and I moved to Winter Springs to aid my family at which point I transferred to a AAP location in Winter Park.
In doing so, I was stripped of my full-time (40hpw) and I was stripped of my benefits and the location I was sent to adheres to NO policy, unless* it somehow benefits them. They have no idea how to do their jobs, or follow a procedure and if they do, then they literally say they don't care and over-look it.
So now here I am, after 3yrs and I have idiots here trying to tell me how to do my job every day and even get angry about it and overrule my decisions to follow policy with customers almost every day... and I was being worked full-time for months 4 months straight  and I asked  for my benefits back and to be put back into the system as a full-time employee since I already work full-time hours and my GM lied to my DM and said that I'm not worth having work related benefits and tried to cut my hours to make my me go back to part-time before the AAP automacially moved me to full-time, but I said no to that. I worked really hard to be where I am and I picked up other people's shift and maintained full-time hours regardless until the computer system locked me in for benefits, against my GM's wishes.
Also where the do they find these childish people and cluster them in a store like this? They're always groping each other and with every good review I get from a customer, they have to ask me if I'm giving HJs in the parking lot and stuff else along the lines of that.
Oh btw, did I mention that after 3yrs, I learned a second language and I've been promoted, I finally got a 10¢ raise!!!

Prior to this position in NY, I had spent 7yrs with Pep Boys Auto and 2yrs with Tire Kingdom in Florida... with out problems such as these. As always with a new position comes new acquaintances and rapport to establish weather existing staff are ineffective or efficient? I learned that if your from outside the organization your a "threat" to all on staff whom fail to meet expectations. I felt I was made a scapegoat or anyone willing to take the position since there had already been 3 others prior to myself according to staff whom obviously had undermining goals having been passed over. In any case there never was a chance of success without the expected support of superiors who weren't there. Co-workers spent more time arguing amongst themselves than accomplishing any directives or helping, this often spilled into customer service. Staff felt cheated by having to help train me while in performance of their own duties which often went neglected till the next day or longer. When confronted there was no support from the Store Mgr while staff did what they pleased. While attempting to address this the Mgr actually doubted and questioned me rather than supporting me. The hardest part of this job was getting superiors to support me and get the necessary time for training required. I had worked 3wks in another store without training prior to assignment in Poughkeepsie. Like many others before me, I did most of my training on my own time after hours initially for months then I was supposed to be given time during business hours to complete it according to the DM which almost never happened because the Mgr would leave the building to visit with commercial accounts on those days she claimed. I found it difficult to get anything accomplished while staff were uncooperative, Mgt UN-supportive, and my every action questioned. Although I put in extra hours off the clock to support staff late at night and remedy store issues there were always problems... and I soon became a target and a sounding board for complaints among staff.

The most enjoyable part of the job was dealing with customers
and their individual needs and automotive problems. Helping them with their vehicles, sales and service this is where most of my experience lies over the last 16yrs. As for staff getting them to get along was really the only satisfaction I got from them at least it was a start before I left.

I was interviewed at several stages over the phone and in person
and was lead to believe this was a great opportunity, I actually
passed on a Big-Box position with Lowes in Highland to take this job and regretfully so...Hindsight I should have taken the other offer for less money and possibly still be in their employ in NY. As a direct result I had relocated to Florida again, the negative experience is the 1st I've ever had and I understand that the DM was shortly released after myself...I really don't understand how this will help anyone else other than the company to possibly address the real issues in each store.

I have received class-action paperwork and chose not to pursue
this coarse of action with regard to Overtime as an ASM...this may not reflect everyone's experience with Advance Auto Parts I really don't believe that this is the case with all locations regionally and Corp.

There is always good and bad in every workplace, thus it’s a matter of perspective and what you seek to contribute and benefit from your time there. 

The good:
- If you love helping people, and you know cars, mechanics, how things work, then this job is an excellent way to help those with vehicular dilemmas.
- Team member discount of 20% on everything. 
- In-house large purchases sponsoring - if you need to buy an engine - it can be deducted from your paychecks. 
- Opportunity to meet a lot of different people as everyone needs something for their car. 
- Fun coworkers 
- With your vehicular knowledge in hand, you can help a lot of people solve their car problems and tie sales into their solutions. 
- Advancement opportunities
- The company customer-oriented rewards program - works excellent, and better than most with 10% back on all in-store purchases as future credit. 
- Team-environment 
- Knowledgeable and helpful coworkers 
- Vehicular systems knowledge- you can learn how anything and everything works. The training program the company has setup is pretty exhaustive and covers a lot more than just cars. It covers all sort of business topics and management, so essentially if you want to learn, you can learn as much as you want and it’s always right there - and best of all- training is encouraged. Always.


The bad: 
- Pay  - You will only get raises when you elevate yourself, say from a sales associate to a key holding one. When you jump grades or steps. 
There’s a raise involved there. Usually in the neighborhood of 3-5% of what you currently make. It can be lower or higher. As you climb higher on the totem pole, you can negotiate higher percentages. 
Unfortunately that means if you’re happy in your role, you can work it for 5 years and not get a raise - that is what makes people leave because the company is inflexible on annual raises to keep up with inflation. 

- Bonuses - they exist, but are rigged like going to the Casino. 

It’s not impossible to get a bonus, but you have to be in certain positions, and so many things have to align, that it appears to be rigged against the coworker so that only a small percentage of the overall picture gets the reward - but all gave their best - so essentially unless you’re at 100%, it’s no bonus at all, even if you miss it by $1 
Mind you the final numbers are never revealed timely so it’s a guessing game. 
It’s not intended to reward the associate for good work done. The bonus program’s primary intent is to increase sales through incentive. 


- Technology - the company invests a lot of dollars in more technology and yet is continuously plagued with technical challenges, system outages, and variety of technical 
trip-ups.  The in-house tech department was downsized and a lot of tech support was outsourced. 
Low-grade equipment used, resulting in continuous problems with malfunctioning equipment and on and on it goes.  You’ll have to deal with that. 

- Health Insurance 
It’s offered but it’s definitely very expensive for what you get, and even the best option they offer, is not that great and quite the rip-off dollar-wise to the associate, who after all make the least amount. 
One would think, the company should bend backwards to provide excellent health insurance so its people stay healthy and keep working there. 
Advance needs to partner with a better healthcare provider OR pitch in more so to lower the cost the associate has to pay. 
OR increase every associate salary by 30% so it can compensate for the higher healthcare premiums. 


Easily the worst job I've ever had. 

Let me start off with the positives. I did work with some very cool and knowledgeable people. I made a few life-long friendships at this job. And because I helped a few local repair shop owners out of a jam or two, I get "good guy" pricing on auto repair at their establishments. Management at the store level wasn't too bad. 

Corporate more or less treated us like kindergartners, and part-time employees were referred to as "Pauly Part-timers", which always struck me as disrespectful. The part-timers were the ones constantly getting stuck with the undesirable tasks. That's not to say that full-time employees were immune from that! Corporate even made up a "cheer" for the employees to say prior to each team meeting. Get real. 

Most days were the same- come in, wait on customers, stock the shelves, pull back stock, etc..  The work itself isn't hard, physically or mentally, but there were some idiotic policies in place that hindered even the most basic tasks, such as giving discounts or making returns. Our store was known for having the highest prices in the area, which corporate insisted wasn't a problem because of the price-match policy. Even with the 20% discount I often purchased car parts elsewhere because the competitor's regular price was about the same or cheaper than the same thing at Advance with the discount!

You'd think that with those high prices, at least the store would be profitable and you'd get decent pay. Well, yes and no. We were almost always over our daily sales target, but I never got more than a five-cent raise, even though I got high scores on the evaluations. 

The fuel pumps we sold were garbage. We would often refer our customers to our competitors when they called on one of our fuel pumps. Our return shelf often stank of gasoline because of all the defective returns. 

We were almost always understaffed- often only two employees would be scheduled to run the store, answer the phones, wait on customers, and do any other tasks required for the day. This would often include things like resetting a section of shelf or doing price changes. 

The posted work schedule would often change two or three times. This is finally what "did it" for me. I didn't mind my weekly shifts being different, but when they got into the habit of regularly changing the schedule after it had been posted I'd had enough. How are you supposed to balance work with your everyday life when you don't know from one day to the next what your schedule is going to be? I've worked numerous retail establishments in the last 18 years, and never before would the schedule be changed as often as three times after being posted. I've had jobs where I was "on-call" and that wasn't as inconvenient as this.

It seems to me that Advance is trying to be the Walmart of auto parts stores, even though everyone at the store and district level knows you can't run a parts store the same way you run a big-box store. But, the guys in Roanoke, who sit behind desks and wouldn't even know how to look up an air filter in the computer catalog, seem to disagree.

Since I was hired I was M-F 8-4 because my husband is in the Army and my son is in daycare. 
My Boss already left the company when I saw the schedule he made where I was working pass 4.
 I didn't know who was in charge so I texted my DM to remind her of my availability and why it was that. The next day I came into work being yelled at by co-workers asking why I had texted the Dm, that my old boss had said it was OK to leave at 4. But I was never informed. 
When I put in my notice things started to change for the worse. The second to last week I was there the schedules were changed mid week, and I was put outside my availability. In this store the schedules are still printed and I picked up the old schedule so I didn't realize it was the wrong one. But I was still scheduled outside my availability , so when I was a no call no show I was written up. The reason I was given by a co worker as to why my scheduled changed was that “It will benefit your transfer”
 When my boss left I started my transfer with him, I gave him my husband's orders, and he said the next step is to find a store in NC with an opening. It took some time to get to this point and before that, store 6757 manager has offered to help. Being that we didn't have a store manager and he offered to help, I took it. I got both store managers to speak. 6757 manager said he'd talk to the Dm and NC manager said when I moved and was ready to start to just make a call. After this and I went into work , I was being yelled at again by co workers and it was incoherent, what I understood is that they were upset that I went over there heads despite that not being my intention. I apologized and continued to text the Dm on the matter (because I need her approval)  and apologized and tried to “right my wrong ''. It took her a day, but when we finally spoke she included a non manager over the phone. She brought up why I had texted her about being scheduled pass 4 when my old boss had said it was fine said to leave at 4. I didn't understand what this had to do with my transfer but I answered non the less. Then she brought up my no call no show, I answered. Then she brought up why I spoke to the 6757 manager, because he has nothing to do with my store, and why I was going over everyone head and when I explained what my old boss had said her only response was that “He is not with the company anymore what he said doesn't matter”. Then in the text message where I was trying to clarify the misunderstanding in regards to my transfer she called me disrespectful. Since the beginning of the call I was starting to get upset but by this point. I was beyond frustrated. The conversation ended with her saying “ You are a problem, I do not want to transfer a problem, I see now why the store has problems with you, I will speak to NC GM and DM and if after our conversation they still want to hire you then maybe but I do not want transfer a problem. Then she took me off the schedule of my last week.  


If you are at the store level there is no chance to advance out. You will alwaysed be looked over and down too by new District managers and store managers that are fired and replaced all the time. Within the second year of working at Advanced Auto Parts as a commercial parts pro at a local store I saw 5 store managers, 3 district managers and 2 commercial account reps. NONE of them had any Automotive experiance what so ever. They all came from retal for example 2 store managers cane from such places as The Dollar store and DSW shoes, A district manager that was braught in from Circut City ( a company that failed). How did they get these jobs you ask? They were recruited by a firm. If you owned a resturaunt you wouldent hire a Chef that worked at Taco Bell would you? The answer is no. So why does Advanced Auto Parts NOT hire from the auto industry, in my experiance it is all due to how much they are willing to pay. EVERYONE will be offerd minnimum wage at the store level and no one that went to school for automotive will ever take that. Working in the store was stressfull for the fact that out of all the employees they had from store to store that only a handfull of people knew anything about vehicals or vehical repair. When you are being called from 3 other store with questions about how to fix a customes car you realize fast that you are underpaid and under appreciated. The employees have to Install wiperblades, Batteries and pull engine codes. If they have no experiance in the automotive industy and have NEVER been traind on the Dig of a check engine light then how can they tell you what you need to fix your problem? The answer is they cant and almost all emploees will guess just to sell you something. When it does not fix your proplem you come back and they keep selling you parts untill your problem is solved. When you could have taken it to any certified shop and paid 1 hour dig time to figure out your problem then paid for a part and install that would have cost you 1/3 of what you just paid from an unqualified Advanced associate. How "Unqualified" you ask?... In the last year I was there I had to train 2 Store Managers and 3 associates how to install a WIPER BLADE!!!! Im sorry but that is not a place I would go for advice on how to fix my Automobile. Trust your Auto mechanic not some kid behind the counter of an auto parts store, and please get a second opinion before you listed to anyone at Advanced Auto Parts!!!! The only thing I can say good about the company is they have good health Benefits. Your Discount isent that good when you can find the same parts cheaper on there website and even cheaper on other websites.

A typical sales day includes trying to find parts for people's vehicles that are either too old (often no longer produced parts), not for a car/truck/van (boats, ATVs, etc), or for something completely abnormal for the area (lambourghini in a rural area). While this is often expected by the customers, the 1 guy who flips out about the lack of availability for HIS needs highlights over the other 9 people you did help. The best part is, it's usually on the phone, the person not even present to try and show them pictures of parts or repair manuals to help explain anything.

I have learned quite a few more bits and pieces about other vehicles not normally in my circle fo experience, as well as comparisons to not-car/truck/van vehicles like tractors, ATVs, boats, etc.

Management includes my coworkers to some extent as I work along side my immediate supervisors. In my case, they are right there on the floor helping me, which is a good thing. I hear about other stores that do not have this kind fo support and also stores where the management basically hide in the office and do little to nothing "out front." There are also issues between individual stores that almost seem childish for a company this size. When delivery of parts from one store to another aren't being clearly spelled out and problems arise to the point that NOTHING is delivered between two specific stores, that is a major problem.

The hardest part of my job, for me, is the absolutely horrendous computer systems we are forced to use. Poor search functions, a lack of customer information links between stores, a terrible internet connection (ours in particular is DSL), and frequent trouble issues due to outdated and poorly maintained equipment make for a lot of frustrating days.

The most enjoyable part of my job is the troubleshooting. Sitting there with a person, talking out the problem and finding a workign solution, preferably with someone who doesn't squawk about the price of that exceedingly expensive part he actually, really NEEDS. If I have to direct a person to another retailer because what they need is not something we carry or can get in, I still feel I have helped the customer even at the loss of a sale. An example would be the short, old ladies we get looking for booster type seat cushions. We don't have anything like that, so I send them to KMart, WalMart, ToyRUs, or other major retailer that carries toddler/baby seats. They have them and for the size of these people, toddler boosters are perfect. I have helped my customer and not tried to sell them somethign they don't need or won't work for them.

An average day at this place was typical for retail. i learned my work ethic here, and had to really work it to get promoted to my position. i had a good sense of fulfillment by helping people get what they needed, but towards the end, i was threatened to be fired for absurd reasons, and talked about behind my back by the District managers, and everyone fought to keep me from promoting to the next level, despite the fact that i was the hardest worker in my store. Got told to rearrange the entire back area, but wasnt told thank you or good job, instead i was told that it looked bad, and id had my crew work on it for a solid week, Upper Management, and beyond is clueless as to what goes on in stores, and really make things harder to do. Not giving enough hours to do basic store operations, but complaining that things arent getting done, and acting like its the store teams fault. GM's are expected to work 60 hours a week giving them virtually no life, Retail parts pros are expected to work every weekend, at a minimum of 45 hours, but then you get complained at for overtime, during deliveries, despite the fact that all of our customers complained that our delivery time was slow, we asked and begged for another driver, we were laughed at. our drivers would be gone for hours, leaving only one person to run the DIY and PRO counter, but upper mgmt would complain that we had too many walk outs, or werent selling enough add ons. no mention that we busted our chops with a line of 15 customers and one TM in the store.
When it came time for my promotion, i had completed all of the classes with flying colors. i asked about the job, but it was never offered. instead, they hired someone who was fired for stealing. I could go on and on about this place, i had fun in the beginning years, but it has gone way down hill, what is expected of employees preposterous, insurance is unaffordable, you are not given raises, or even thanked for working through a pandemic as a essential employee.

The best thing i ever accomplished here was finding a better job, If you leave, they will just replace you, your hard work isnt noticed, all the upper management cares about is numbers, if you were given a goal to sell $1M in parts in a year, and by the end of the year, you over worked yourself, missed out on important family events, lost 3 employees, lost 1/2 your hours and the completely re done every single planogram and had a 100% clean store, and the store fell down, and you only sold $999,998.99 you would be thrown under the bus and hung out to dry because you didnt sell 1m in parts. Dont waste your life here like i did.

The job really depends on the leadership of the store and area. You could have an awesome time or you could be miserable; very fifty-fifty. It’s relatively easy so long as you’re a quick learner. If you’re not, the job will be ten times harder than it needs to be. Pay is okay, better if previous experience. You don’t have to know anything about vehicles going in but you’ll have to pay attention and again, learn as quickly as possible. Some tools/parts have multiple names so two different people come in asking for the same thing but calling it something totally different can be also be a bit of a head scratcher. Available hours also depend on the needs of the location i. e.: short-handed staff more hours et cetera; again depends on the district manager. If you are hired try to advertise yourself to other locations when you aren’t scheduled. Meaning: if you have three days off or a short shift, try seeing if you can get extra hours from other locations. Every store has a totally different culture so it’s never the same. You won’t get along or like everyone you meet but that’s just people in general. So long as you do what’s asked of you everything goes pretty smooth day-to-day. Working the counter there are chaotic days where you battle the entire town, for those days just keep moving don’t get stuck on one customer for too long and you’ll be fine. Every store has repeat customers you should pay extra attention to them. Learn their names and who they are, that type of stuff. The more they know you in return the better they can help you, help them. Don’t be afraid to ask questions but if you do please pay attention to the answer. At my location theft was a problem, unfortunately there isn’t much anyone can do other than report it and get as much info on the person(s) as possible. This job also entails male Karens. Not joking. Personally I’ve had wrenches amongst other objects thrown at me other the smallest error that I may have had no previous knowledge of, stay calm and try to make those people happy, maybe mention that to the boss if they aren’t there. Closing shift are also the janitors and the most blamed and unsupervised. If you end up being a closer it’s fun not really having bossman down your throat but make sure everything is as it should be before leaving otherwise it’s your fault even if you don’t know anything about it. Often times couples will send the less knowledgeable of the two to inquire about stuff the need sometimes not even knowing what the vehicle is, don’t get annoyed just make it apparent that if they don’t know anything, you don’t know anything. At the end of it all it’s retail and retail sucks. Less so if you have experience at least you’ll know the deal walking into it.

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