member services representative

support worker

process manager

receptionist/administrative assistant

regulatory specialist

Advancial

I should have walked after my first day when I was shown the "funny" videos Advancial employees were forced to make in which they lip synched, in silly costumes, to various tunes.  I suppose that was required as a team-building exercise.  I thought it was ridiculous and humiliating.  

The culture is very inhibited and straight-laced.  If you dare to have a frustrating moment that makes you utter a (gasp!) 4-letter word, you'll be called on the carpet for "inappropriate" language, bad attitude, etc. And co-workers will tattle to the boss if you step out of bounds in this manner.  So, if you like the culture of Pleasantville, you'll like it at Advancial.  I found the atmosphere to be artificial, unrealistic and suffocating.  

Advancial works on a bonus system that is based on goal-setting and earning "points".  I was not impressed.  Either I'm doing a good job, or I'm not.  I felt this system involved a lot of jumping through hoops for appearances sake.  

The salary was just okay, certainly you can make the same or better money elsewhere.  For most employees there is little room for advancement.  Insurance was okay.  They do contribute a nice amount to your 401k, but they want you to contribute x amount as well, whether you can afford it or not.  

Time off was nothing for six months and then you could ask for a week off, but I'd already heard grumblings from co-workers about their vacation requests being denied for various reasons.  Really?  Nice way to treat those hard-working employees.  

Sick time... should you dare to be sick, you have to call your supervisor AT HOME and beg off.  Geez, it was like being in kindergarten.  I'm rarely out sick, but I resented that.  Most places have a call in system where you simply leave a message.  With HIPPA laws, I really shouldn't have to justify my very occasional sick days to anyone.

I can't speak for their other locations, but the Dallas office is very poorly designed.  Each floor has a few outer offices for the higher ups and then one big open area of cubicles.  The employees sitting at cubicles have the added pleasure of listening to the nearby toilets flush all day.  Plus, some of the employees do phone work ALL DAY and are really LOUD.  It could really be distracting and annoying.  As far as nearby restaurants... there aren't any.  Be prepared to walk a long way just for a sandwich.

On the positive side... at 4:59 all employees are racing for the door.  You probably won't ever work any overtime (mostly because they don't want to pay you for it).

This is round two for me at Advancial. This is a growing trend here. Sometimes it's hard to appreciate a company until you leave and experience other banks. During the six years I was gone I learned to truly appreciate what I had at Advancial. I applied for the first branch management position to come open externally since leaving. This says something if people are sticking in their positions so long and when there is an opening it's going to internal candidates first. I actually came back to Advancial in the middle of a pregnancy and they worked with me. I would have never done that at any other company and felt comfortable! People that have complained below about no upward movement are incredibly incorrect. If anything, I would say some employees do feel this way because there is SO much movement that expectations of getting a promotion based solely on tenure does exist here. That simply doesn't cut it and having those type of expectations is simply ridiculous.

Advancial has several avenues where employees can provide personal input and changes can be made. Through the President's Circle, Bright Ideas, BOC Committee and the annual one on one with the CEO. There are constant changes and updates to better the company. The CEO is fun and friendly to everyone. Very few companies will you ever even see the CEO in person and this one not only do you see but you may even see him in a crazy costume! He's also extremely professional when needed and very innovative. Not a mix you normally get to see altogether.

The benefits at Advancial are unheard of these days. 8% in your 401K even if you put in 0%... whatttt?? They also create a fun atmosphere to work in. When I saw the negative review concerning the videos shown at orientation I literally laughed out loud. Sadly, no employees were forced into creating those... we are just that crazy! Advancial is about work hard- play hard. There are goals that need to be met but they are for the most part reasonable and attainable. They have a paid for annual all employee celebration, branch manager meeting and holiday and summer event. They even make up holidays just for fun. Ever heard of S'mores Day? If you can't find a way to enjoy and appreciate what this company offers its employees then it's probably not the place for you!

**STAY AWAY FROM ASSET MANAGEMENT AT THIS COMPANY**
The Asset Management AVP is very, very hard to work for, unreasonable unwilling to accept any recommendations to make any processes better.  H.R. is unwilling to listen or act on any concerns employees have with this AVP.  Everyone in the company knows this ONE AVP runs off all employees in the Bankruptcy position and no one has been able to stay in that position for very long because of this unreasonable bipolar manager.  She will train you to do something one way then the next time she will change it and says you misunderstood.  Any and all projects she tells you to do she expects you to figure it out, no direction, no training.  For some reason all the people in power there that can do something about this AVP do nothing.  Work Life balance is good but the AVP requires doctor's notes for anyone she's not buddy buddy with.  There is little room for career advancement or training.  Overall the company  is  a good company but if you work in the Asset Management group you are in a whole different world, the AVP makes up her own policies and procedures regardless of what the company allows.  The company tries to engage it's employees and get them involved in volunteering in the community but again the AVP has the last word on if you can participate or not.  Worst possible AVP ever!

Advancial is not the typical Credit Union. Advancial has excellent benefits and are improving on those wonderful benefits every year. 
The President/CEO is amazing, he takes a very active role in all facets of the organization, and remembers small details of conversations I have had with him. It really made me feel like a valued member of the team.

The hardest part about working at Advancial is that the departments can be a little cliquish, but that is due to a lot of the employees being with the company a long time and becoming good friends.

Advancial contributes a lot to the employees 401k, and the benefits are good and very inexpensive. There are fun activites all the time; eco bingo, wellness walks, gift card drawings. You are given two days of volunteer time to use each year.

Advancial is pretty goal driven, but if you met your goals there is a monetary bonus, so bring on the goals! The goals are also supposed to push you a little so you can learn and grow in your career.

A great thing about Advancial is the enviroment is so happy and friendly, the down side to that is if you are in a bad mood or a little cranky you are going to stick out, so sometimes you just have to put a happy face on, but having to be nice to people isn't that bad.

Advancial has a wonderful work environment and really focuses on making work fun. The company truely cares for its employees through its actions, open communication and strong employee benefits such as contributing 8% to your 401(k) without requiring any employee contribution. That kind of benefit alone is just not found in many companies anymore. Management is open to new ideas and takes time to solicit feedback. Our CEO visits with EVERY employee one-on-one each year to personally see how things are going and find out what can be done to improve the company. Several changes I suggested were later implemented and making a difference. Although a large credit union, the company has a smaller organizational structure, so there are not a lot of layers of management. This is good (not a lot of red tape) and bad (limits to mobility), but when opportunities do come up, the company is open to giving employees a chance even though they may lack direct experience. Overall, it would be hard to find a better employer.

If you want to work for a company that cares about its longevity and believes that happy, content employees lead to a productive and harmonious environment, then Advancial is where I would recommend you go. I've worked for many companies and there is no where I feel safer or happier. No other company has given me the opportunity or tools to grow and advance my career like Advancial has. They believe in promoting from within before outsourcing and they believe in praising hard work. They believe in leading by example and being the best leaders they can be; this management style is very refreshing. I love that it's my work that is rewarded and to me, that is invaluable.

Aside from loving the management style, I love the healthy lifestyle tools that Advancial promotes. I love that they put 8% into my 401k, they provide with me with dirt cheap life, dental and vision insurance and I love that they paid for most of my college degree.

If you don't want a job, but you want a career, a place to call home, come to Advancial.

Management lacks a lot of experience to lead teams and/or manage effectively. 
HR seems tone deaf. There is only a couple of team members I and other empoloyees feel compfrtable or "safe" to go to. 

It takes years to receive a livable wage and even then, it barely covers basic needs.  I knew quite a few people that worked at the company before I joined. Always heard great things about them and attended some social events but you can tell some things have gone down. Many employees work multiple jobs to survive, and this has been a thing since before covid. 

The culture depends on your team. It is what you make of it but for the most part it is toxic. During orientation someone from leadership stated, "If you don't follow the Advancial way we will find a way to get you out" It came off as if we just joined a cult. 

Advancial does have good job security but ultimately, the culture is a cult. 

I have mixed reviews for my time with Advancial. There was a lot of downtime, drama and cliques. Employees would call each other and talk on the phone (sometimes for hours a day) instead of helping members and taking care of other responsibilities. I liked and respected the CEO but had a difficult time working with branch managers and upper management. HR was disorganized and the training department was hard to get a hold of. I felt secluded in my job for the few years I worked there. On the flip side they had wonderful parties and celebrations, great opportunities to meet other employees, great benefits, good pay etc which is why I took the job and stayed there for as long as I did. Great 401K which is rare these days.

I worked in the collections department. If you don't have any experience in this, don't apply and try to work there. There is not a great trainer when I got hired on. She wasn't a big help. I couldn't understand anything what she was telling. I told the manager but the manager was moving from out of state to here. So she was busy doing all of that. 
The hardest part of the job is learning the system and how to collect on bad debt. 
The most enjoyable are the co-workers. They are awesome. The President and so funny and great to work for. He cares a lot about his employees. Always do for everyone.

Honestly I went in to this job with high expectations. They make it seem like they're one big happy family that is until you make a mistake and then your manager yells at you out in the open in front of all your coworkers. If you make a complaint they hear about it and reprimand you. They force you to go to company paid outing's and insinuate that there would be consequences if you didn't show up. There were a few people who worked for this company that were extremely nice but overall upper management was very much like the mean girls in highschool whom are nice to your face then talk behind your back. 

Top Job Titles	Average Salary
Member services representative 5 salaries reported	$19.53 per hour
Support worker 3 salaries reported	$19.00 per hour
Process manager 3 salaries reported	$19.00 per hour
Receptionist/administrative assistant 1 salary reported	$13.00 per hour
Regulatory specialist 1 salary reported	$85,000 per year

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