field service technician

ophthalmic technician

service coordinator

inside sales representative

service technician

Advancing Eyecare

the office is in little ferry NJ and actual name is Lombart instruments check there review and you will see how the company works but here's a quick summary of what you should expect.

service tech work with heavy medical equipment using only a dolly and a small cargo van in which your hunched over pushing and pulling machines weighing close to 300lb, no staff in the warehouse so everything must be done by techs unpacking, assembly, loading and cleaning up the warehouse.
management are plenty all in the office taking phone calls and on the computer but service techs still have to make calls to customers for updates on why we are late since the dispatcher is also the front desk and uses google maps to determine delivery time we are always faced with aggravated customers.

the warehouse has to be the hardest part of the job because its the one of the many things that service tech are not hired for, its not even in the job description, figuring out the warehouse issue i.e. missing parts, broken new equipment lack of space in the warehouse, dumping garbage for the company, I could keep going on but id highly advice you check the reviews on the other companies that advancing eyecare owns.

the workplace culture is 'get comfortable wearing multiple hats' because they will over work you but not compensate you. no career advancement because the company doesn't have any position in NJ they use the same 1 salesman for 35 years. overall this company goal is to be the leader in optometry sales but I don't think the motto reflects on the other aspects of the company on which we work for which is service.

I worked across four different departments during my time at the company and consistently supported operations wherever needed. There are genuinely hardworking, talented people at the staff level who care deeply about their roles and the company’s success.

However, there appears to be a significant disconnect between executive leadership and day-to-day employees. When senior leaders engage with staff, it often feels adversarial rather than collaborative. Transparency is limited, and major personnel decisions frequently happen without warning.

I witnessed senior leaders escorted out on Fridays, only to see replacements introduced the following Monday with VP titles. Promotions from within at the ground level were rare, while executive-level title changes appeared more common.  Multiple departments experienced full staff turnover during my tenure.
Job security felt unstable regardless of performance, and layoffs could occur abruptly.


A typical day moved quickly and involved juggling multiple priorities, which helped me sharpen my time-management and problem-solving skills. I learned a lot about their warehouse operations, cross-functional communication, and how to navigate different parts of the business. Management was generally supportive, though communication could be clearer during busy periods. The workplace culture leaned collaborative, with coworkers stepping in to help each other when things got hectic. The hardest part of the job is managing sudden spikes in workload with limited staffing. The most enjoyable part was seeing the team rally together, solve problems, and hit our goals despite the challenges.

Day to day work is dynamic and leaves room for creative problem solving. 

Company structure is very flat with little opportunity to advance further  into management or senior roles. 

Senior / VP Level management will not relinquish control of day to day operations to lower levels of the company, even to the detriment of company success or individual employee growth. 

Experiences within Advancing Eyecare will vary drastically based on the department and / or office location. Each department and location attempts to work independently within a loose set of poorly enforced company SOPs. Company is currently struggling to unify into one company culture and structure. 

AEC is a Great Place to work. They provide stability, good culture, management that cares and team members that want to be there. They truly look from within to promote hardworking individuals to leadership roles. HR is very supportive and is responsive. Office culture like any is never perfect but still enjoyable. I do see teams socializing, grabbing lunches together, having team meetings and look for ways to build the business. If you are looking for a sales role, this is the place to be. The sales leadership cares. 

These people are going to run you back out the door just as fast as they hired you. They smother you, fake “micro-manage” you when no one has a clue of what they’re doing themselves. Managers rolling their eyes at staff meetings during the unnecessary weekly meetings they have. This place screams toxic. The job itself is easy as a piece of cake, the employees however are extremely draining. The pay is just not worth it in the end for what you end up putting into the company and also end up putting up with. 

Honestly easiest job I have ever done. The biggest fall was management and the hires. Job was very simple but little to no training. Difficult to be upset with new hires or other colleagues for falling short and you having to cover when there was no structure/training to begin with. Very unprofessional work environment! People are just allowed to have angry out burst and management turns a blind eye. Employees are dancing and listening to music avoiding calls. VERY TOXIC!!

Advancing Eyecare is a company that's growing very quickly, and with that comes many projects and challenges to work through. It is a rewarding place to be if you really like putting your brain to work to solve problems and to collaborate (which I enjoy!). It's not for someone who wants to coast or deal with growing pains.

Leadership has great visions for the future of the company, and the impact on the industry is significant. 

Lots of really fantastic people and problem solvers will thrive here. 

Being with a company growing as fast as this one is, is exciting! New opportunities are around every corner. As they say here " Our name is our mission"  and its a great feeling to be involved in with a company that is truly making advancements in eyecare. 

My co-workers are friendly and my Manager the best I've ever worked for. I've learned so much in my time here so far and can't wait to see what's next! 

What is the best part of working at the company?
The Environment was awesome!!!

What is the most stressful part about working at the company?
No stress was present while working here.

What is the work environment and culture like at the company?
It was calm all you have to do is know your stuff.

What is a typical day like for you at the company?
Friendly just come in with an open mind.

Top Job Titles	Average Salary
Field service technician 29 salaries reported	$50,000 per year
Ophthalmic technician 1 salary reported	$50,000 per year
Service coordinator 5 salaries reported	$42,500 per year
Inside sales representative 1 salary reported	$42,500 per year
Service technician 1 salary reported	$50,000 per year

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