dental assistant

dental hygienist

patient coordinator

dentist

practice manager

Advantage Dental+

Having worked in numerous offices as well as being in direct contact with staff from around the state of Oregon, the issues are identical in each practice. Patients are not treated adequately, and they are pushed into and out of the clinics like cattle. Clinics are refusing to schedule patients due to how much money they will/won't get out of them. Staff have been verbally and physically harrassed by patients within the clinics only to be verbally accosted by management while they insist said patients still be seen. Advantage has lied to their CCOs about how many providers they have/will have, in attempt to save their contract, and it worked. There have been employees who were forced to travel over 2 hours one way, in faulty vehicles because managers told them if they didn't they would be fired! Advantage is so wrapped up in the mighty dollar they would have providers complete treatment knowing the prognosis would not be well. They teach all staff to "get the patients in, and provide a temporary solution until they can pay for a permanent one" .. one member of management even held a meeting and said "if they can afford tattoos and iPhones, they can afford a crown". Advantage does not respect or take into consideration the fact that they not only employ human beings, but they also are "treating" human beings. Any positive feedback about advantage dental is either management trying to up the rating, or "home support" (corporate office, that's not even a clinic), also trying to up the rating. 
It is a terrifying company to work for, and unless you have absolutely no choice, please do not put yourself through the mental and emotional turmoil you will face working in this place.

I have been with the organization for about two years.  The first year was rough.  When I joined Advantage, the company had just been acquired by DentaQuest and I was thrown to the wolves from day one.  There was a ton of changes happening almost daily and, I am not going to lie, it was stressful.  Now, being on the other side of that first year, every day I work here it gets better and better.  

I work closely with senior leadership and can honestly say they are some of the best of my 20+ year career that has included two Fortune 500 companies and several smaller companies.  The leadership here is extremely accessible, good w/ communication, and genuinely care for each and every employee.  

The leadership of my department is also amazing.  I am told often what a valuable asset I am to the company.  My boss is always checking in w me to see if my workload is manageable and to make sure I am happy here.  I have independence in managing my workload, but I also have the support of my team if I need it.  I feel that my pay and benefits are competitive, I would even say on the high end for Central Oregon.

With all the recent COVID-19 madness the company has had to close most of our clinics, yet has continued to pay staff their full salary.  They give us updates weekly (sometime more often) so there is no wondering what is going on.  I am so grateful to have this job and am proud to be a part of this organization.

The only good reviews are from people that work in the corporate office, Theyre only putting good reviews on here so it will look like its a great place to work. Well i have news for you. its not! The staff that works in the clinics are not valued. Their opinions do not matter. Corporate is constantly changing things without letting you know,. Then when a mistake is made you get in trouble for it due to lack of communication. The pay sucks. Go to a private practice you will get taken care of! They say there is room for advancement...nope! The will not allow back office to cross train to the front. I tried applying for a few other positions within the company and was told i couldnt because they needed me where i was at. I took that as a slap in the face. They obviously dont care about the livelihood of their employees. If you are a single person trying to make it by, you will not survive only working for advantage. They arent accepting raises at this time. The clinics are drowning and are short staff because the company is too cheap to hire extra help. Please just do yourself a favor and dont even waste your time! I usually dont like writing reviews, but if i can save someone for not making the same mistake i did then i feel like im doing a good thing.

I've experienced a much better atmosphere with Advantage than any other organization. It is a corporate setting with a private office feel. Great communication with upper management, I feel my voice matters with this company and is appreciated. With that being said, I do feel my lack of knowledge for wages within the state of Oregon for my position was taken advantage of during the hiring process. Yes, that was my fault for excepting the position quickly and asking them what average salary was rather than getting back to them with my answer and counter offer after doing my own research. But after a year of showing my abilities and assets to my office and the organization, I feel it should be acknowledged what I am financially worth. I do see my fault in this situation and guess I will need to take it upon myself to communicate my concerns again.
I am extremely happy working with Advantage Dental and plan to continue to absorb the resources they provide to learn and grow within the Organization.

While I learned a lot while working here, I still left with a bitter taste. While truly attempting to approve, this company continues to lack any sense of cohesion or communication. I often had to obtain very important information from unrelated staff as it wasn’t told to me by upper management or announced. Policies are changing continuously with no notice so every office is running completely different. 

The company culture is awful - there is no bridge between clinic staff and upper management and headquarters staff. There are a few stand out employees in both Headquarters who are truly involved and passsionate about their work, but they are not enough to save it. 

Additionally, the patient population is very challenging and the company does little to support you. Not the worst place to work but in two years, it continues to be dysfunctional and a difficult place to work. Pay mediocre - benefits are excellent.

This is a very demanding job although it is a nonprofit organization the corporate office is indirectly holding you responsible for meeting production goals.  The hardest part of the job is while being understaffed you still have to ensure that patients attend their appointments through post card and telephone reminders throughout the month, days, and day prior to their scheduled appointment.  If patients do not show, we do not meet production goal, and management does not like that.  But what can you and the office do short of picking up the patient and family to bring them to their appointment yourself?  But even that is illegal due to liability reasons.  The best part of the job is helping patients overcome their fear of dentistry and seeing them be cured of disease and decay, especially with the community's youth.

No consideration is given to how decisions effect employees or their work.  Management is uncooperative and disassociated from reality.  Expectations are unrealistic, yet performance is still compared to them.  Attempts to improve situations are met with severe resistance and disregarded out of hand. Employees are looked upon as disposable and the patient policies are absurd, if not outright disrespectful. Implementation of new policies and technology are done without proper testing and with a complete disregard for the effects on the offices.  I was involved in one of the worst deployments I have ever seen (which says a lot) and was expected to support it with a total of 15 minutes of training and zero prior notice that it was happening.  More effort is put into avoiding problems instead of fixing them.  

Typically I have a manageable schedule, but often have no shows, part of the stress of the job is trying to meet the daily goal of 7 pts or $700 dollars per day, and trying to keep schedules full, even though we are scheduling out months. The patient load is very diversified with a variety of children and adults. I feel secure in my job position and knowing that if I needed to transfer that it could be a possibility. I stay with the company because I like my schedule, location, patients, coworkers, and know that locally I probably could not find a job with the hours, benefits and pay that I receive now. Downs falls of course including corporate policies, and "too many managers." Many may not agree, but too often I've seen employees leave, only to reapply again later, the grass is not always greener on the other side.

Advantage Dental is not a place for independent thought. The company's culture does not promote growth or creative problem solving. Teamwork is not encouraged and cross departmental support can be difficult.

There are some great people that work there, however the leadership is stunted and controlled. Even though the company is 'publicly owned' and sells 'units' of ownership, there is no autonomy beyond the controlling interest holder. In general there is a lack of professionalism that seems to be SOP.

The benefits are better than what most companies in the area offer and the pay is slightly above average. So, if you are looking for a low level position and don't mind rigid schedules and an unsupportive/inflexible management staff this may be the perfect place to work.

I took a very large pay cut taking this job thinking it was just the location. The management is very poor, and the PTO policy is ridiculous. You cannot request days off without having PTO, and you have to use your PTO if your doctor is on vacation even if that’s not when you were planning on taking vacation. The company has a very high turn over rate due to not taking care of the staff. You get paid very little for doing way too much work. On the plus side the staff that actually works at the clinics are very sweet people, I have not disliked any of the doctors working with me or had bad experiences with the staff in office. The corporate side of the company who are not working in the clinics are destroying the company by not creating a positive working environment for front office staff and clinical staff. Very stressful job and burns people out very quickly.

Top Job Titles	Average Salary
Dental assistant 301 salaries reported	$23.29 per hour
Dental hygienist 164 salaries reported	$53.86 per hour
Patient coordinator 187 salaries reported	$21.22 per hour
Dentist 92 salaries reported	$198,886 per year
Practice manager 31 salaries reported	$66,032 per year

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