medical technician

nurse practitioner

scanner

health information specialist

physician assistant

Advantmed

I joined Advantmed in 2025 with a strong work ethic and a genuine desire to help members. During my time there, I consistently maintained quality scores above 90%, met performance expectations, and often exceeded appointment goals. Unfortunately, the workplace culture made it difficult to feel valued despite strong performance.

The company places an extraordinary emphasis on metrics, audits, scripting, and compliance. While quality standards are important, there were times when it felt as though employees were being evaluated more on finding faults than recognizing success. Even high-performing employees could find themselves under scrutiny for minor issues while larger operational challenges remained unresolved.

One of the most frustrating aspects of the job was the inconsistency in communication. Instructions could vary depending on who provided them, and employees were sometimes left trying to navigate conflicting guidance. This created an environment where it often felt impossible to know whether you were making the “right” decision, even when acting in good faith and following directions you had been given.

The overall atmosphere frequently felt reactive and overly controlled. Rather than empowering employees to use judgment and customer service skills, there was a tendency toward micromanagement and second-guessing. The result was unnecessary stress and anxiety for many team members.

There were certainly some kind and supportive individuals within the organization, and I appreciate those who genuinely tried to help. However, good people can only do so much within a system that often seems more focused on monitoring employees than supporting them.

My departure from the company confirmed many of the concerns I developed during my employment. A process that should have been straightforward became unnecessarily complicated and stressful.

If you are considering employment with Advantmed, be prepared for a highly metric-driven environment, frequent audits, changing expectations, and a level of oversight that many employees may find excessive. Ask detailed questions during the interview process about performance measurements, coaching practices, and how management handles conflicting guidance.

In my experience, the company would benefit greatly from improving Nurse Practitioners actually showing up for the appointments, clear communication, consistency, trust in employees, and a workplace culture that values people as much as productivity metrics.

First off, the company makes all employees sign an agreement not to speak about or post anything negative, so I am just going to give my honest assessment without any negative judgment.  I was told up front that I needed to commit to a minimum number of days/hours per week, which I did.  I set aside enough time to see 6-8 patients per day, 2-3 days per week.  The no-show rate was astronomical.  The vast majority of my patients were no-call/no-show.  There were months in which I blocked enough time to see 60-80 patients for the month and literally only had 2 or 3 paid visits.  As an independent contractor who was working multiple PRN positions and scheduling around each agency's needs, I missed out on a great deal of other work that I could have been doing rather than waiting around for all of these no-show appointments.  Keep in mind that no-show = no compensation.  I also ended up needing to speak with foreign-based IT frequently and virtually every time, the specialist could not understand my problem, which inevitably meant that I spent a great deal of time on the phone related to technical issues.  Another thing potential contractors should be aware of is that the per-visit rate advertised is representative of in-person visits.  Virtual visits are compensated at a significantly lower rate.  I stuck with Advantmed for over a year.  I inquired about the no-show rate and was told that patients were not penalized for failing to keep appointments.  That explains a lot.  

What is the best part of working at the company?
Helping clients protect their health. 

What is the most stressful part about working at the company?
The disconnect between the leaders, especially the QA and RTM teams that grade your calls weekly. As well as when scheduling appts for clients, not having enough open slot availability to schedule them. 

What is the work environment and culture like at the company?
Variety culture which I love.
And work environment is work from home, support through Microsoft Teams, and the team leaders/supervisors are usually very helpful, and teammates can cheer one another on through teams. 

What is a typical day like for you at the company?
Clock in, log in, go on Que, calls are scripted, but I highly encourage making your own rebuttal sometime that works to change the Minds of clients from hanging up on you, because you want the client to schedule an appt with you. You post throughout the day into teams chat your appts, throughout the day or week you have a RTM person listening in on your calls to see the quality of your calls, as well as your calls are graded from QA which 85% or higher means you can be eligible for incentive award extra income basically. And you just dial throughout the day scheduling health insurance health and wellness assessment visits . Goal is 15 appts or more daily to have a APH score of 1.0 that day. Mandatory aph is 1.0.

you give a schedule clock in if there is work your work if not you clock out and wait unpaid by the computer for there to be work. But you have to keep checking your queue to see if there is work so basically you are at work waiting for work unpaid. I beleive if an employee is scheduled to work and has to be at work they shouold get paid for their availability or else tell them to go home. This should be true of work from home. If there is no work, i should clock out and turn the computer off. If i have to keep checking my queue then I am at work and should be paid. If you do that with this job, they will fire you. Out of 8 hours i could get 4 hours of paid work and then be chained to my computer for 4 hours checking for work and not getting paid because if that work pops up and you don't do it then you are in trouble. I think that work model is illegal. One day someone may sue them if they don't watch it. Management can be a little rude but the leads are usually nice. I enjoyed the work while it was available and then got fired one month before the scheduled end of the project due to no work available. You can't depend on it to pay the mortgage, more like play money if you are trying to save up to buy a designer bag or something trivial. at least I get to be home. Hope i don't need them next year or if i do hope next year will be better.

This job is a whole scam,


I want to share my honest experience for those considering this job.

During onboarding, I was told the pay would be $15/hr, but it turned out to be $13/hr. They also promised a promotion and raise after 6 months, but I had to chase them down for over a year to finally receive it. Many employees, including managers, still haven’t received raises.

The work environment can be very toxic. While things seem positive at first, that changes quickly. There’s often a lack of respect in communication, and employee input is frequently dismissed. Recognition for hard work is rare—feedback tends to focus only on what needs improvement, without acknowledging progress.

PTO and benefits were also misrepresented. I was told we’d receive them early on, but I didn’t get PTO access until over a year in—and even then, it was only two paid days. Initially, they only offered two unpaid leave days a month.

I had a difficult experience with a team lead, and when I voiced my concerns and requested a change, the issue was not taken seriously.

While this job may work as a short-term option for some, I encourage others to consider their options carefully. Transparency, support, and respect should be standard in any workplace.

You would think because it’s a work from home job, getting paid $10 an hour with no benefits at all it would be an easy job to do. Heck no! Not at all! And when I say no benefits at all I really mean none, no PTO, no paid holidays, no sick days, nothing. The job is super stressful, the team leaders are on top of you at all times telling you to do more and more, the portal system you work with gets worse by the day and they don’t care or fix it. You’re supposed to do at least 50 calls a day but the reality is... the simplest call with proper documentation can take you a minimum of 10 mins. And most calls require a lot of reading through notes which takes time as well. Plus you’re required to take a 1 hr lunch so... you can do the calculation. Once you get to the call floor is when you see the real thing; not what you trained for. And asking help desk is not 100% secure because they mess up a lot too and if that call was picked by quality assurance... a simple mistake in the call or documentation will make your score 0%; they won’t take your side on it. If it’s under your name it’s your mess. So fellow reader... if you can handle all this... then... you might be able to survive and be one of the top callers at Advantmed, if not, just keep looking for another job. Trust me!

Worked for this company as a seasonal full time employee during hedis season. To begin, the orientation and direction on your workflow is so confusing and hard to follow. They push mounds and mounds of information and you are expected to retain it all with zero mistakes. If you do make a mistake you are chastised like a small child. There is no work life balance. They have no problem calling you at 5am on the weekends on the teams app to see if you are available to work. If you are good at your job, you get more and more until you are completely overwhelmed. They openly discuss that other companies use have better hedis abstraction scores, well of course they do! Management does not do a good job and teaching and allocating the work. Most places make you an expert in a couple of measures so that you have less potential for error. Advantmed will expect you to be an expert in every single measure, setting you up for failure. They are not very smart or they would see this is not working well. You are a number here , period.  I guess that’s to be expected in a seasonal position, but it’s still a slimey way to make a reputation. 

I want to start by saying that I have had plenty of jobs, but none of them beat this company in any category. Advantmed is organized, helpful, provides honest yet polite feedback, provides encouragement, has great managers that work alongside of the team so they are always there to help you when you have any questions or concerns, lenient, caring enough to take the fall for their remote teams, and just genuinely good people. From the Medical Record Retrieval to the Call Center, you learn so much. Although I find the pay perfectly fine for myself, even without the pay, I consider this a great opportunity for getting into the medical field and understanding this side of it all. I feel blessed to be a part of such a great company! (Also need to mention that I started as a part-time seasonal employee and almost immediately became a full-time worker - still considers “seasonal”, but I’ve been moved to other positions in order to maintain work, so they care about not throwing us out, I promise). 

I was hired as a MRT and went through orientation as planned. I was told many different things that were not true about work load. I waited over a month with no work available but I was still being strung along until one employee from the office finally told me they didn't even have the data requests for my area. I gave up other fulltime jobs to do this assignment and was left sitting and waiting for NOTHING! Do not believe it when they tell you there is lots of work available because it never comes. 

I would have been less angry had I been told the truth so I could work another job in with this one. Extremely unprofessional and disrespectful. If you need a regular income and have bills to pay then look somewhere else, because this is NOT it!

•Responsible of preparation of bidding instructions package in the time frame required. Fulfill with investor regulations. 
•Accomplish with 2nd mortgage analysis completed no later than 30 days from notification of sale. 
•Reporting of foreclosure results as required by investors and guarantors, including Deed in Lieu loans.
•Responsible of requesting cancelation or endorsement of insurance as required by investors and guarantors and requesting original notes and stamps. 
•Complete reclassification or repurchase form request to Investor Accounting from foreclosure sale. Transfer of Custody for VA loans and notification of funds receive. With Third Party Sales procedure and monitor funds received from Attorney. 
•Responsible of preparing foreclosure package to be transferred to REO and Claims Departments. Follow up to attorney to gather information needed for the property to be available, analysis and resolution of legal issues, request for extension in investor and guarantor loans to avoid curtailments on insurance claims.  
•Evictions must be completed and the property must be available.

Top Job Titles	Average Salary
Medical technician 4 salaries reported	$15.00 per hour
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Health information specialist 7 salaries reported	$20.36 per hour
Physician assistant 8 salaries reported	$110 per day

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