customer service representative

customer service account representative

marketing coordinator

medical biller

warehouse associate

Aeroflow Health

Very poor quality of life awaits you while working for Aeroflow. There is not enough support staff to take care of the patient, which leads to lengthy wait times to be serviced, and if it is a hospital discharge, the sales representative might have to do the delivery themselves. The support team that processes orders incurres many errors, sometimes not even following up with the patient or the doctor's office and documenting as task done. The expectation is to make 15 calls/day, however you get trapped between patients/orders issues and it is difficult to achieve that goal everyday. After you get home you have another double work journey, checking patient's charts to catch errors, patient contact, notes...Very often you have to call the patients yourself and schedule the set up because the support team will just refuse to do it and management will do nothing about it. The corporate office is located in Asheboro and they constantly do things for the employees in corporate, like free pizza or team BBQ, but the satellite offices get nothing. Operations is very disorganized and they do not manage efficiently the time of the delivery technicians. There is no sense of urgency within the company, and if a hospital discharge expectation is a 2 hr delivery it might take an entire hour from the fax to someone scanning the documentation. By the time someone STARTS processing the order, the case manager is already calling trying to find out where the equipment is. And they are not happy at all. It is a very stressful work environment.

Aeroflow is a strange place to work. The tone, set by the CEO, and trickling down through every layer of the company, is that no matter what you're doing, the deadline is yesterday. Could be a great idea, could be a total waste of time. And because the deadline is yesterday, its probably not thought through, and becomes a total waste of time regardless. In my time there, I saw entire departments created and disbanded in a matter of months, with people shuffled around into roles they didn't want or weren't qualified for. Some of the lower levels of management were fine to work for, but the higher up the chain, the worse and worse it got. Somehow, the CEO seemed optimistically aloof to the issues within senior management though, not realizing that they turned some departments into a human meat grinder, with high turnover and low morale.

Plus, there's no central focus. There's no core product - just whatever happens to be the most profitable in this moment. "Patient centered care" is all fine and well, but when your entire department gets thrown to the curb and gets no resources as soon as the profit margin drops, those patients are inevitably going to get sub-par care as well. But if you need a profitable medical product for your care, by all means, you get as much customer service as possible - while it lasts.

At the end of the day, it's just growing at an unsustainable rate, and seems bound for a fiery crash and burn sometime in the near future.

This company doesn't deserve the 1 star I had to give them. This is the most unprofessional company I have ever worked for.They tell you that you are a salary employee, but they dock your pay for every hour you miss. If you are out sick, they ask why you aren't working from home. You don't get to earn vacation time until you are there for an entire year! Any other salary/full time position only makes you wait 90 days. If they want you to work on the weekend, you have to or you get written up for not coming in. The company is built on a foundation of lies. They participate in illegal activities. They are always hiring because the employee morale is horrible. A typical day consists of constant emails from your supervisor/managers asking for more work than 1 person can do in a single work day; if you don't finish everything that they ask you to do then you are at risk of getting a write up. The managers do not respect or appreciate their employees. They talk down to you and say very disrespectful and degrading things. If you need help, you can forget it. No one will help you with anything. If you ask supervisor a question they make you feel like you don't know what you are doing. I have seen and heard managers beating on the desk with their phones when they have to help an employee or answer the phone. We are supposed to be providing professional care to the patients, but they are the companies least concern. Long story short, I wouldn't recommend this company to anyone.

The office moral was in the dumps while I was there. Its a shame the loud, obnoxious, drama induced employees ruined the place for everyone. There were a few select people in the office that actually did their job well and were very helpful. 
I think there were a few employees with too much power, in the end this will ruin the companies name- without a doubt. 
Aside from the office enviroment, the pay was "meh", benefits were "meh." I would have to agree with the previous reviews, 1 year before vacation time is ridiculous. Every company I've ever worked for had vacation time after 60 or 90 days. 
The job itself was challenging and seemed like a fraud. I felt like I was pursuing my patients into something they really didn't need. I asked multiple times about the legitimacy of some sales, with no clear cut answer or explanation. The poor patients were talked to with so much disrespect, something I've never witnessed before; and this was from a "seasoned employee."
Emails, private conversations... anything you would assume is confidential was discussed openly with everyone. Lots of drama, eye rolling, back stabbing, gossip and overall cattiness. 
This place really had me fooled at first. I was warned by multiple people in the office of how it really was, in hopes it wasn't true I gave it a shot... HUGE MISTAKE. 
Steer clear of this place.

Aeroflow was one of the most toxic work environments I have ever experienced. While the company presents itself as professional, the reality behind the scenes is very different.
There is a serious lack of boundaries in the workplace. Coworkers freely involved themselves in personal matters that had absolutely nothing to do with work, creating an uncomfortable and invasive atmosphere. Gossip was normalized, oversharing was constant, and professionalism was not enforced. This behavior was not only tolerated but allowed to continue without consequence.
Management failed to intervene or protect employees from these unhealthy dynamics. Concerns were brushed off, ignored, or treated as insignificant, which made it clear that employee well-being was not a priority. Instead of addressing toxic behavior, leadership allowed it to fester, making the environment emotionally exhausting and stressful.
The job itself was overshadowed by constant tension and discomfort. The stress followed me outside of work and negatively impacted my mental health. No employee should feel anxious, drained, or unsafe because of workplace culture.
I ultimately left because staying was no longer worth the emotional toll. I would strongly advise anyone considering a position at Aeroflow to seriously evaluate the company’s culture, boundaries, and management support before accepting an offer.

Based off of my personal experience management  is inexperienced/poor. Upper management specifically is horrible. I was with them almost five years and I was bullied and harrassed out. The person that had financial control of my career in the warehouse is in my opinion NOT qualified. I had four managers in almost 5 years. The latest was pulled out of the mail room and promoted to warehouse manager. High turn over rate is a huge issue. You will meet less than ten people out of over 200 employees that have even been there that long. Trust is a huge issue because the warehouse manager lies and manipulates people to look better and gossips about it like it’s a joke. He takes his employees knowledge and uses it as his own idea for self advancement. He is not supportive of his long term employees. I never thought I would leave. I believed this job was my career. Management must change in the warehouse. I would not recommend this job until it does. Clearly, if you are reading this you can see I believe he is INEPT to lead employees. Do NOT take a job in the warehouse if you want a career.

Was responsible for building and maintaining relationships with                                                           
                         physicians, nurses, social workers, home health agencies, assisted
facilities, and skilled nursing facilities. Scheduled daily sales visits and meetings to inform referral sources the specific requirements and diagnosis for DME. Was responsible for attending vendor fairs, community events, and case manager meetings to promote business and increase growth. Attended weekly meetings with manager and sales team to discuss sales growth and upcoming events. Was responsible for analyzing multiple reports such as unscheduled, possible o2, vent, ect. to follow up with medical director and referral source to increase growth. Was responsible for working with a patient care representative in the corporate office to insure proper documentation was provided to and from referral source. 


15 calls a day no exceptions, 
maintain a quota that is not obtainable 
have managers that constantly lie and put write ups in your folder that you never new about. 
Head of HR quite bc of the integrity of the company

You call people who are on medicaid and medicare. This company sells power scooters, CPAPs, and various medical supplies. You have a sales goal and must reach 80% of that goal per month. If you go 3 months without reaching 80% you are fired. However I was lucky enough to not have to be on the phones after 6 months and was put in charge of warehouse inventory, incoming, and outgoing mail. I was able to make improvements to the company that saved money and received pay raises. This company only cares about how much money they are making and not about their employees. With new insurance regulations set in place things became much worse. With all companies having to offer insurance to their employees Aeroflow went on a mass laying off/firing spree. After the raises i had received they found it would be cheaper to lay me off and hire two part time people to do my job. In turn they did not have to pay insurance to the part time employees. Employees who had been with the company for more than 5 years were all laid off or fired. Some were allowed to stay with the company but were moved to a different position with less pay.

Don’t waste your time with Aeroflow. Recruiters will tell you that if you work hard you can make 40,000-50,000 a year as an inside sales representative. This is a bold faced lie.  Most representatives barely make 30,000 before taxes.
 I’ve never seen the degree of favoritism at any job that I’ve seen at Aeroflow. If you’re  friends with management you will advance. If you are not, you have no chance to move up in this company. 
Management ordered maintenance be completed during work hours. The last month I worked there I always had a headache as a result of breathing in paint fumes. 
Management  is petty and unwilling to hear constructive feedback. If you are bold enough to make constructive suggestions, prepare to be blackballed. I know this to be true from personal experience. Management is unapproachable and constantly makes petty personal comments about employees to others. I thought high school was over when I graduated 15 years ago, but it is still very much in session at Aeroflow. I recommend avoiding this company all costs. It’s absolutely not worth your time.

Came to this company as a supervisor with 7 years of prior healthcare experience. Also came in with 4 years of management experience. The best bet to survive here is to have zero experience. The more experience you have the more aggravated you’ll become. Management is ignorant have zero people skills. Upper management Constantly lie to employees about pay scales and ranges. The culture here is the worst Ive ever seen in my life. Everyone treats you like an outcast when you’re brand new. No professional training at all. 
Definitely don’t speak up about issues you see or you’ll get a huge target on your back. Turnover rate is awful. Luckily for me I kinda got to run my own shift so I was actually able to somewhat create a good work culture and retain people a little bit better than first shift could. 
Only come here if you’re chasing big titles to put on your resume as the positions here are a joke. 
Met some really cool people here and enjoyed a select few of coworkers but can’t say much for the rest.

Top Job Titles	Average Salary
Customer service representative 6 salaries reported	$20.33 per hour
Customer service account representative 12 salaries reported	$20.33 per hour
Marketing coordinator 10 salaries reported	$6,500 per month
Medical biller 3 salaries reported	$18.67 per hour
Warehouse associate 8 salaries reported	$20.00 per hour

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