Aeroméxico

Flight to the city where was scheduled for the week.
As soon as landed after a coffee sharing time with the local staff we star walk around over operation with the management team first day and some times 2 days.

After walk around seat down with leaders to review observations, goals, action plans, budget, etc and also after meeting we talk to supervisor and full staff for motivating the full team and encourage every member of the team at the station and congratulating them for what they were doing good.

I learned from each station different from our operation and from our staff, ramps and costumer service agents, maintenance department and vendors.

Culture were be a good observers, listeners, analytics, learn how to find origin of the problems then make action plans to prevent and avoid difficult situations being safety first at all and then be ready to give costumer from the heart to our costumer.

The hardest part was dealing with facilities at airports that does not depend on the company side if not rather it is decision of the city or airport to fix those situations that our staff were facing every day and for high cost they can't fix it in the short term.

We have to provide our teams all over the world some solution to go around those situations or in a few cases make a business case with invest project from our site to find out solution making easier the job of our staff at the stations to give the best experience to our costumer.

I enjoy that every day were difference and we were ready to face new situations and find out the best solution and learning from it.

A typical day would be first to open my emails, since most all invoices were sent from stations via emails. Then print the invoices, verify if invoices were approved and coded correctly. Also compare invoices charges with projected budgets. If the charge had not been budgeted then I would need to contact the station for explanation. Process invoices thru Oracle system and get them ready for a check run. Review batches for any possible errors. 
Review vendor statements, contact vendors when errors had been found. At month end responsible for monthly accruals for my 13 operating stations.  
The hardest part of my job was when I took vacation there was no one to keep up with my work duties. That being said, I had to work long hours for several days to catch up.

Work-life balance
Work-life balance at Aeroméxico is complicated sometimes but every experience is the reward

Pay & benefits
My pay and benefits at Aeroméxico are amazing so fair for being apart of my country

Job security and advancement
In terms of job security at Aeroméxico, I think excellent company at safety we take care of so many lifes so the standards in security are the best

Gestión
In general, managers at Aeroméxico sometimes they could do more but great in general

Culture
Collaboration with my colleagues at Aeroméxico is very pacific and respectful environment

Overall
My experience working at Aeroméxico is the best

All employees worked on a rotating shift. It was a union shop which accounts for the many problems that occurred. I worked in reservations and then went on to the tour desk. My colleague and I instituted a tour desk which consisted of arranging air flights, hotels, car rentals and any ground tours. We set up brochures for entire packages. My co-workers were a vast majority of different nationalities which made a very interesting group of people. The most enjoyable part of the job was going to Mexico and visiting the archeological sites.

Some of the best years that I worked were worked servicing Aeromexico. I worked for 8 years before the station was closed in Phoenix,Az. Everyday was a different situation when it came to helping passengers out. We had to verify travel documents and verify that passengers had valid travel documents for international travel. The supervisors and the Aeromexico manager were amazing. Always willing to help us (the agents) with any questions we had.

This job was the best. I enjoyed every little thing I did. I learned how to communicate more with clients, and try to accommodate them on everything they needed just to make them have the best flight of their life, and also for them to keep flying with us. Management, and co-workers were more than understanding and got along well, as if we were all a little family. Not one part of the job was challenging. If we had questions were all there to help one another. Just getting to work and making the best of the night was the best part of the job.

What is the best part of working at the company?
The methodology and made every employee learn more.

What is the most stressful part about working at the company?
I never had stressful because they made every employee believe in himself.

What is the work environment and culture like at the company?
Very attractive because we work like a team.

What is a typical day like for you at the company?
My typical day it was when the company has the event.

As the Station Manager at Hartsfield I Assisted in the development a high-quality Transportation Operations team through personnel hiring decisions and mentoring. Ensure quality control of internal code change activities impacting daily operations. Develop an understanding of the trends in the transportation industry. Identify opportunities to improve or develop external-facing operations processes to achieve greater efficiency.

the environment was toxic. felt like I was in high school again because of all the backbiting and drama. even overheard supervisors and managers speaking bad about the young agents who had barely just graduated high school. Probably only 2 or 3 supervisors who seemed like they truly cared about their employees. there was clear bias and it was an unhealthy environment to work in overall.

Handled diverse areas in passenger check-in for outbound flights as well as in-bound flight passenger. Baggage handling, lost and found, meal orders. Reservations and ticketing during off flight schedule. Passenger Service Agent. Had very good relationship with co-workers. The most enjoyable part of the job was the check-in process, meeting different kind of people. Every day was different and enjoyable.

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