recovery specialist

mobility specialist

clinician

crisis counselor

licensed clinical social worker

Affiliated Sante Group

A typical day of work entails receiving calls from crisis clients throughout Mecklenburg county. Calls can come directly from clients, family members, suicide hotlines or CMPD. I love the diversity of clients with whom I've been honored to work. You've got to be on your feet and effectively manage any situation from clients with suicidal ideations to grief calls, in which clients have tragically lost a loved one.

I've learned how to build an initial rapport in crisis situations, formulate an assessment, treatment plan and a plan for continued services either through our CRISYS engagement program and/or by highlighting applicable resources in the community. 

Our team is amazing, hardworking and extremely dedicated to helping hurting people in the community. On cases, we work individually, but communication between clinicians, phone counselors and our supervisor is key. My boss is amazing; she's supportive and expects us to be our best. She ensures we're kept abreast of changes in our company and she also gives reminders about trainings, documentation and the like. She understands that we all are humans with frailties and she's super understanding and accommodating.

The hardest part of the job is sometimes dealing with potentially dangerous situations. We venture to homes for the most part, but you never truly know what or who you're going to encounter. Being cautious, self-aware and intuitive is key.

The most enjoyable part of the job is being there for individuals at, what may be, the most difficult time of their lives. To make an instant difference and provide immediate crisis care while also formulating a plan for continued services is amazing.

Management is quick to remind employees of policy and code of conduct, but does not actually follow either themselves. They're has been multiple scenarios where employees had to literally argue with management about something in their own policy. Most managers are condescending and not approachable, which makes even asking questions about responsibilities of your role uncomfortable for employees. 
Reporting concerns to HR goes absolutely nowhere, other than management retaliating. As a mental health organization you would think that the mental health of employees would be important, but unfortunately its not. Employees have been reprimanded for using sick days for mental health crisis, even though the policy states that mental health is a appropriate reason to take sick days. Upon signing on as a new employee, you are promised certain holidays off but management will try to convince you and even guilt trip you for taking holidays. Compensation is not worth the unnecessary stress. Would not recommend this company until management can get it together. 

Working with families is the only highlight of this job. The environment is toxic and devoid of compassion for  employees who work tirelessly. As an employee I have personally witnessed the Executive Director needlessly demean and admonish employees during staff meetings. Reporting  concerns to Human Resources  resulted in retaliatory behavior from management. During the Pandemic employees have been reprimanded by the HR director for using accrued vacation/sick time.  Employees have been instructed to immediately return to work even after exposure to COVID-19. Employees have been instructed to meet with clients on the porch; disregarding the privacy(HIPPA)of clients. There is a high turnover rate of employees because of low morale and poor working conditions. Human Resources is feckless and often times genuflects to management. There is no reprive for employees. During this current pandemic which spawned  the high unemployment rate; Sante unequivocally abuses employees and capitalizes on the fear and anxiety many  people are currently experiencing. 

This company provides a service to people who are in difficult and trying circumstances. If you do crisis work, trying to find a work/personal life balance will always be a challenge. This is the type of job that you have to want, because it requires you to work off hours, holidays, and moving shifts. It isn't for every clinician, but the rewards can be that you save lives, make a major difference and build the community you work in. The management is very clear about expectations up front, so you cannot come into this work and decide that your personal schedule comes first. It is all about matching what you want to what the position requires. My personal experience has been that the managers in this company work long hours, always answer the phone and are straight forward about expectations. This is a place that the requirements of the job come first, so knowing and understanding that up front can save you from disappointment.

What is the best part of working at the company?
They work as a team. Communication is key in keeping a company together. They are great in this area. The managers are all-staff inclusive when discussing important ideas that effect the programs. They are generous in the area of making sure the staff has a well balanced mental health environment. They don't micromanage the staff but are absolutely available  when needed.

What is the most stressful part about working at the company?
Making sure all positions are staffed with appropriate, position educated, people. The, on occasion, non-impartial treatment of staff, letting things slide, and saying to a Peer staff member "Remember that you are working with Peers here" about other staff members. 

What is the work environment and culture like at the company?
It is pretty well rounded. No complaints.

Most of the coworkers were fine, the issue is with upper management and how they treat their employees. Not once was there any discussion of a raise, and they hire people for jobs that don’t know what they are doing. For example, the current HR head told me something that was contradictory to the policy that was actually in place. When they make mistakes they do not do the right thing to rectify the issue they instead sweep things under the rug and wait for it to become a bigger issue. Most if not all of the call center employees feel underpaid and overworked. They could keep HQ fully stocked with snacks and sodas but they cannot offer their employees raises. The company also has a very high turnover rate so think about that before you entrust your financial security with them.

I strongly advise against applying or working here. The organization lacks a defined culture, clear structure, and any platform for open communication or employee feedback. Leadership is largely absent, providing little to no guidance or support, while employees are consistently overworked and underpaid. There is no effort to foster professional growth, recognize hard work, or create a positive workplace environment. Employees are given false hope through over-promised opportunities that are never delivered, leading to frustration and disillusionment.Additionally, work-life balance is nonexistent, with unrealistic expectations and excessive workloads leading to burnout. Overall, this is a toxic and unsustainable work environment that does not prioritize its employees' well-being or success.

Worked at Affiliated Santé Group and gained solid experience in psychiatric rehabilitation, especially with managing a full caseload, facilitating multiple groups, and completing clinical documentation. It’s a good place to get exposure to working with individuals with severe mental illness and co-occurring disorders.

The role itself is pretty structured, with clear expectations around scheduling and productivity. For some, that may provide consistency, but it can also feel limiting depending on your working style. The workload is manageable, but the balance between responsibilities, flexibility, and overall support may vary depending on what you’re used to or looking for.

Overall, it’s a decent starting point for experience in PRP services. Long-term fit probably depends on how much structure and support you prefer in your role.

I am a Mobile Crisis Clinician and  i have  worked for this Company for 5 years, work is very rewarding, i like to see people getting the help  they need.
Work environment is great, drama free, Clinicians are compassionate, Professional and Knowledgeable. 
Management is supportive, hear and understand my concerns and work the best to resolve them, encourage for self care and career advances.  In my personal experience my Director and supervisor have supported me  tremendously through a big family loss, making sure i am doing fine,always asking if they can do anything to help  me   and they   continue with support ,  this is priceless for me. 
I am thankful for Mobile Crisis Team, This is the best place  to work and a great place  to  develop your clinical skills, good people helping  people in need.

This is an awesome place to work with wonderful management and team players. I'm in an administrative role and have really developed my skills throughout the years. I have been able to move up several times and really grow with this agency. I feel very fortunate to have had these opportunities because it allowed me to also grow personally. They are very active in the community and a helpful resource for those in crisis. It is a fast paced working environment and you need to be flexible and able to adapt easily but it is very rewarding. The management and coworkers are caring people who really want whats best for staff and clients. I would definitely recommend working for this agency!

Top Job Titles	Average Salary
Recovery specialist 38 salaries reported	$21.23 per hour
Mobility specialist 55 salaries reported	$30.88 per hour
Clinician 34 salaries reported	$35.21 per hour
Crisis counselor 10 salaries reported	$25.25 per hour
Licensed clinical social worker 3 salaries reported	$27.50 per hour

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