case manager

residential aide

entitlements specialist

program director

shift manager

African American Planning Commission, Inc.

Overall, my experience at AAPCI has been great. The organization has made notable investments in staff by providing raises and offering internal training to help employees grow. The opportunity for career growth exists, particularly under the right leadership and supervisors, though this can vary depending on the site.

That said, there are significant areas that need improvement. The onboarding and orientation process could be more streamlined and informative to better prepare new hires. Unfortunately, the HR and Quality Assurance departments are currently problematic, marked by a toxic, unprofessional, and inappropriate culture. There is a clear presence of favoritism, nepotism, and inconsistent practices that undermine trust within the organization.

Additionally, work-life balance is a significant issue at AAPCI. The demands of the job can be overwhelming, and there is little support in maintaining a healthy balance between work and personal life. On top of that, the employment benefits offered by the agency are far from competitive and leave much to be desired.

Furthermore, senior leadership at this location needs substantial improvement. The leadership approach often relies on scare tactics rather than supportive guidance, which leads to a demotivating work environment. With better leadership, a commitment to work-life balance, and an improved benefits package, AAPCI could truly reach its potential.

What is the best part of working at the company?
Nothing. This place is horrible. 

What is the most stressful part about working at the company?
Everything. The senior leadership team doesn’t know their head from their tail. The HR department is the biggest joke of them all. They hire base on if they can mold you; not based on experience.  They don’t care about experience level.  The CHRO and generalists talk down about EVERYONE in the organization including the CEO.  I recorded a lot of the conversations.  They lack talent and are very intimidated of yours. And if you don’t participate, they turn against you.  DO NOT WORK THERE!!!!  RUN from there as fast as you can!!!!!

What is the work environment and culture like at the company?
HR is not involved in the employee engagement they leave that to the COO who does bare minimum.  Maybe something (ice cream) once a month.  The moral is very low at this company and the employees feel very unappreciated.  High turnover rate. A lot of employee relation issues.

Very busy work day. The day included clerial duties. Planning of events. Daily attendance updates. Planning activities for the children. Assisting clients with vocational needs. Assisting and encouraging clients and the children residng in the facility. I learned how to really interract with people from all backgrounds. I increased my typing skills and people skills and well as team work skills. I also increase my ability to interract with different personalities associated with coworkers and clients. The hardest part of the job was experiencing the hurt and misfortune of the client who have come to reside in the facility. The most enjoyable part of the job was interracting with the children.

The workplace culture here is  not healthy. You will be working with adult bullies, its worse than high school. If you don't do stuff the wrong way, the higher ups wont like you. You'll always feel like you're walking on eggshells. Forget about a promotion or a raise.. no one here gets a raise ever even when it is well deserved and they would rather hire outside people than promote from within their own company.
When you inquire for information, you get an answer that makes no sense. No clear communication.  
They do not value their staff at all. I always felt bad for the Residential Aides and Shift supervisors, they didnt get the recognition they deserved. Way too much favoritism and shady stuff going on. 

The company is a revolving door.

Only pro was I met some great people.

Working with African American Planning Commissions has been transformative. I previously worked for companies that lacked professionalism and purpose. Therefore, my attendance could have been better. But in my role at AAPCI, I realized a huge difference in my work ethic. I became highly consistent in showing up and willing to take on any task. I have been challenged and assisted by supportive managers and executives who ensured my success. I've seen my coworkers promoted within and their exuberance in working to support the clients. It is a comforting and rewarding atmosphere. I have never been more than happy to work in a field that makes me feel safe and seen.

What makes the job great is working with different people from all walks of life and helping them rehabilitate their lives . A typical day at work would include a rundown of emails to see what was going on during the hours you were not there. After that you organize all your appointments you have for the day and meet with your clients to get an update on how everything is going with their progressions. Some clients are more compliant but it comes with the territory. However, when you help somebody transition from living in a shelter to living on their own it is very rewarding and fulfilling experience.

Working at this agency can be challenging. I carried a caseload of 25 clients. There is a high turnover rate among case managers so expect to have to double up on your caseload while administration searches for a new worker. The average time it takes for the agency to hire new staff is at least 3 months. There is also frequent turnover among supervisors. 

What is the best part of working at the company?
The Salary

What is the most stressful part about working at the company?
Working with Management that does not have Shelter experience but will have first line workers who have shelter experience and would not listen to advice

What is the work environment and culture like at the company?
Toxic and Shady, unorganized sometimes felt unsafe.

What is a typical day like for you at the company?
Unstructured, RA talking on their phones at access missing clients to wand

19/hr is not enough when you're dealing with clients' problems as if you're their case manager. A lot is expected from your role as an RA but upper management does not accommodate you for things outside of your role, and will actively add more responsibilities to the "employee handbook" as a way to say its your job to do x and y. 

What is the best part of working at the company?
Terrible place to work. Racist and only promote their own family!!

What is the most stressful part about working at the company?
The staff ,  very hostile environment 

What is the work environment and culture like at the company?
The work and culture not good and they don’t practice what they preach.

What is a typical day like for you at the company?
Terrible all day long . Not a good environment.

Top Job Titles	Average Salary
Case manager 19 salaries reported	$65,838 per year
Residential aide 7 salaries reported	$47,940 per year
Entitlements specialist 18 salaries reported	$64,961 per year
Program director 19 salaries reported	$98,041 per year
Shift manager 9 salaries reported	$54,163 per year

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