entry level sales representative

entry level technical support

enterprise account executive

inventory specialist

technical support analyst

Agilant Solutions, Inc

Working in a supervisory role gave me a clear view of what was really happening behind the scenes. I was able to assist with many of the tasks that were left for analysts, management, and leads to handle. Unfortunately, due to desperate hiring practices, there were major gaps in skill, accountability, and support. A lot of the work that should have been shared across the team ended up falling on me, and when I tried to gather support, it often was not a realistic option.

The junior lead and senior lead roles were never clearly defined. In practice, people at different levels were expected to perform the same work while being paid differently. That alone raises serious concerns around fairness, role clarity, and whether the company is actually respecting the value of the people keeping the operation alive.

To be blunt, the nepotism within this company is contributing to the downfall of the contact center. The company sells its contact center as one of its biggest assets, but the support given to that same center is severely lacking. There are people in management who simply do not have the skill, alignment, or leadership ability needed to be in those positions but were gifted those positions due to their family-members. That created an environment where roles are confusing, communication is inconsistent, and employees are left unsupported.

The call center team carries the weight of problems created above them. While accounting and sales continue pulling in business wherever they can, the money and resources don't seem to reflect the needs of the employees actually supporting those businesses. As a result, support issues that should be handled quickly can take days. That isn't just frustrating internally or personally; it impacts real clients and business partners.

This affects everyone from retail clients to enterprise customers, including hospitals; that were sold a level of support they are not always receiving. That's where I stepped in. I assisted far beyond what should have been expected of me because I cared about keeping the center afloat. Many analysts, leads, and managers seemed thankful for my work, but over time it became clear that I was being taken advantage of. During my absence, whether for hours or days, much of the progress I made would fall apart.

There were definitely stars on the leads and analyst team; people who worked hard, cared deeply, and genuinely tried to improve the environment. But there were also others who dragged the team down and negatively impacted SLAs. Again, much of this came back to desperate hiring and a lack of real standards.

Eventually, it became a cycle: I would come in, clean up mistakes from other “leads / management" rebuild enough stability for the team to breathe, leave, and then come back to the same issues all over again. It was exhausting, and honestly, it wasn't sustainable. 

So what does this mean for you?

If you are considering purchasing services from this company, do so at your own risk. The “American company” image being sold isn't the full truth. Many overseas contractors are involved, and the structure in place often slows down performance instead of improving it. The big pitch around AI integration plus American-based service comes at a cost: overworked developers, overworked contact center employees, and people who are underpaid, undervalued, and expected to hold everything together. If you support being lied / manipulated as a business, tolerate instability, and like waiting days, weeks (or even months) for simple tasks to be implemented.. then this might be the services for you.

If you are applying here or currently employed, good luck -- genuinely. You may learn some industry-standard concepts and help desk skills depending on your role, and that part can be valuable. But understand that it may come at the cost of your time, comfort, job clarity, and overall well-being. There are also serious concerns around how some people in management communicate with women and diversity hires. That is something companies love to overlook until it becomes impossible to ignore.

For anyone desperate to break into tech, this place may serve as a starting point or stepping stone. But do not walk in blindly. Treat my experience as a warning. Learn what you can, protect your peace, document everything, and know when it is time to move on.

Because being “the one who keeps everything together” sounds good until you realize the company is comfortable letting you break to keep itself running.

This job isn't for any type of staying and moving up. 

This is a job where you can really learn and hone your skills on a deeper level. If you have passion and motivation to master your craft in hardware repairs. This is an amazing place to learn. 

However, with that; if you expect to be compensated for your worth. This is not the job for you. Promotion is given WHEN they need someone, and not based on your skills. They will entice you and say, it's because your skills and potential. You WILL be engorged with massive amounts of work, and expected to deliver, and help your peers, while maintaining your workflow.

Overall, this would be an amazing job if people whom work on the field, and their managers had structure, and less responsibilities then those above them. Instead the other way around. 

Hard workers are given credit, until complications hit. Then its overlooked. 

You really get to teach and educate others on why this is the problem, and how to prevent it in the future. It's a great way to learn as well.

You are expected and enticed to work after work hours, to get ahead on your work. Too much of that, WILL lead you to take your work home. Your equilibrium of Life to Work WILL be extremely diminished, on the account to close tickets and part order. It's ok if others do it, but if you don't do it. It's looked down upon, and Agilant STRESSES to make this a point to succeed at this job. There is no work\life balance. Only for Upper Management, and not for you. Most likely, if you're a contractor, or work for their subsidiary staffing company Technology Staffing Professionals (TSP), YOU ARE expendable, and they'll make no hassle to replace you quickly. 

Please use this job as a stepping stone, for better opportunities and opening doors for yourself. 
 
On a scale of 1-5. 
I'd rank this a 2. 

Mostly because the stress of politics, loads of responsibilities of lower field workers, and the work life balance. 

This is a high-pressure, high-volume call center role, and that was my experience working at TOGa Technology / Agilant Solutions.

I worked in the contact center, and the manager who hired me resigned while I was working there. After that change, the structure I had experienced during onboarding wasn’t really there anymore. Day-to-day communication felt less consistent, and the team environment seemed more unsettled.

The workload is constant. I regularly handled around 50–60 calls per day, and the focus seemed to be heavily on speed and call volume. There wasn’t much time between calls, so the job felt nonstop most days.

Staffing didn’t always seem to match the call volume, which made shifts feel more stressful. At the same time, I noticed updates being made around the office like adding TVs and lounge-style furniture, while the call center continued to feel stretched thin.

During a company sales event, the contact center area was being cleaned and worked on while we were still taking live calls. The noise carried into calls at times, which made it harder to hear customers clearly.

The internal TOGA platform which is sold to clients that we used during calls was a major part of the job. In my experience, it would lag, load slowly, or freeze while actively assisting customers and creating tickets. There were also occasional outages or interruptions during calls, which made it harder to complete tasks smoothly and added pressure during busy periods

After training, communication from supervisors felt limited, and the role became very repetitive—mainly back-to-back calls with little flexibility during the day.

Overall, this felt like a demanding role with high expectations and limited support. For me, the day-to-day experience and workload didn’t match what I was looking for.

Agilant Solutions is a great company to start if you want a career in IT. My everyday responsibilities were usually helping store techs and customers. Customers would call for their IT issues and depending on the issue I would help them over the phone. We had  Tier II that was basically overseas in another country. Most of the issues we would creat tickets and send to remote support. The position is 100% phone support
My only is issue is the fact I was never challenged to be part of a project or learn new things. I felt as some who’s very skilled and very tech savy I wanted to do more things with better pay. The position is mostly Level 1 Support. The company usually hire great people with experience but most of the employees are students just graduating college and looking to start their career in IT. If you have great experience and skill set they will hire you. The company is small and considered a Managed Service Provider with two offices. The company is growing but to me I saw no room for growth. I felt my skills and experience were too advanced for performing Level 1Support. 

Normally, I prefer to keep my experiences private, but I felt compelled to write this review to warn others. I worked at this company for nearly three years, and during that time I never received a raise. The equipment was outdated and never replaced, and management often acted superior, dismissive, and unprofessional toward employees.
They required employees to cross-train in additional roles without offering any pay increase, only to later conduct mass firings—including myself, just two days after I voiced concerns to my supervisor.
The company was once manageable under old leadership, but after new management took over, conditions declined drastically. Pay remained stagnant, workloads grew heavier, and employee treatment worsened.
In hindsight, being let go was a blessing in disguise. The stress levels and unreasonable expectations created a toxic environment. I strongly advise others to avoid this company.


Compensation at this company is below market rates, and there is limited transparency regarding career growth and pay structures. Leadership decisions often seem to prioritize internal priorities over employee concerns.

Safety and maintenance issues have been reported in the current facility, including inconsistent upkeep of bathrooms and lighting. While some improvements have been made, basic conditions may not meet expectations, and employees should be aware of this.

Promotions and advancement appear to be influenced by internal relationships, which can make it challenging for employees to progress based purely on performance. Additionally, organizational changes and office consolidations have created uncertainty for staff.

Overall, prospective employees should carefully evaluate the company’s culture, compensation, and working conditions before applying.

This is honestly a dead-end job with practically no room for growth or career advancement. No pay raises, no outstanding benefits, and things only seem to be getting worse as time passes. This company is constantly finding new ways to add more work and responsibilities to their employees without properly compensating them. My advice would be to get your experience and then move on to find something better. The people here are actually pretty nice and it's a pleasure to work with them. However, the company needs to put more emphasis on balancing its workload as well as employee satisfaction. It makes zero sense to be creating new company contracts, yet failing miserably to compensate their own staff members.

You either sit around and do absolutely nothing for the entire day, or you configure 100’s of computers while the techs go out on a job site and take their time so they don't have to come back and help out. In a week’s worth of work, you'll maybe go on 1 or 2 deliveries. The delivery van has every sensor lit up on dashboard. Hood ajar, low tire pressure, change oil, etc… and company wont get it fixed. The boss wont even trust their one and only “driver” to hold onto the fuel card either. They say free lunch every Friday, but the boss waits till Friday purposely just before food arrives to send you out on your once a week delivery, so you never get to enjoy the free meal. 

Typical day is being way overworked, breaks are shamed, management is always setting impossible expectations, absolutely no flexibility or sympathy for employees as people, only seen as tools that can easily be thrown away once they've been broken down. There is no value in low level employees and are cycled through like trash. Basically and entry level employee papermill, and waste of time.

Lots of work and not alot of workers to manage the work in your department. Too much work for one person to manage in one day. I learned that a lot of people tend to look out for themselves and put the blame on someone else if they get into trouble. There should be a constant increase in team work, for better solutions and better work related issues. Helping people to help others. Not letting people feel like they have to carry the work load by themselves.

Top Job Titles	Average Salary
Entry level sales representative 23 salaries reported	$14.13 per hour
Entry level technical support 5 salaries reported	$17.80 per hour
Enterprise account executive 1 salary reported	$250,000 per year
Inventory specialist 2 salaries reported	$21.00 per hour
Technical support analyst 4 salaries reported	$19.50 per hour

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