banker

custodian

floor supervisor

culinary

shift manager

Agua Caliente Casinos

Having been with the company over 10 years, I have a very objective view of what it is like to work with this employer.  If you are an hourly level team  member and do your job correctly, you will have all of the job security you could ask for.  If you are in middle management or higher, do your best to learn and be ready to move on.  Several team members who were with the company over 10 years were simply called and told (May and June of 2020), "We have decided to do without your position."  No mention of trying to help or assisting in movement to another position.  My subjective point of view on this is that it is an inhumane way to end a relationship no matter how tough your skin is and how well you performed on your evaluation.

A month after these layoffs, a Job Fair is offered for positions that are close to minimum wage.  It is a business and important to make smart moves - I get it.  However, common sense will tell any of us that you keep loyal and dedicated team members and offer other positions and/or pay cuts before sending them off and offering zero support or advice (Other than answers to questions).  If those employees were offered and choose to leave the company, then at least they can have peace-of-mind knowing the employer "did the right thing." 

You will notice a disconnect in the alignment between what is spoken by some Directors (who change frequently).  Be careful to read between the lines and assess accurately.  Seek advice with Human Resources when you can because I have two examples where the Director and Human Resources were on different pages and it caused an embarrassing amount of confusion.  The last Director I had made me feel awkward and was the first Director to do that in my tenure.  I noticed this on a consistent basis, but he didn't care and had all the answers.  Not a good or respectable style to have.  

The bottom line is that this job may be exactly what you want and need for the time being.  If that is the case, definitely take it.  There are some wonderful people who work there and I had an incredibly talented member of the Executive Team as my mentor for a very long time.  There is approximately a 90% chance you will not make it for a long period of time as a middle manager or higher (I witnessed this over my long tenure).  If you expect that, then you will be a good fit. Be well and stay happy.



I worked in housekeeping. Let me just tell you that I'm a hard worker and a quick learner. You get 2 and a half days of training, if you ask for more inspectors will probably watch you and judge. You HAVE to come early if you want good supplies for the day, cleaning rags, hair grabbers, sometimes room amenities.  You should have them ready before you clock in so that's unpaid work. Meeting after that where you do stretches that they usually turn into some kind of dance thing. I'm not sure if those stretches helped any, also they don't do them every day.  Management is fine as long as you always finish your work on time, or you become one of their, "favorites." Housekeeping appreciation is subpar at best. You can only really enjoy it if you can rush to make time for it during your workday. The secret to that is getting the room to LOOK clean enough to pass inspection. If they can't see it, I can point you to at least 4 people that don't care it's there. Not that they'll actually tell you that. When I was there the managers had rules while the supervisors had different ones about rooms, hotel policy, etc. Other departments have much better appreciation stuff and sometimes they share so that's one positive. Don't get hurt there because you could very well end up hurt and without a job.

The ambition in upper management to provide a Forbes 5 star experience is ever present. Yet they are unable to staff/hire a full staff to do so. The staff on hand is often pushed to the limit and the turnover is high, the hiring process takes a very long time as well, so once someone is hired another is already at witts-end. This creates a revolving door of associates that are constantly leaving or being trained so that teams never get to become "solid." The food and beverage back of the house (culinarians) are led by a mostly leaderless team that provide "seagull management," where they arrive for 20 minutes complain about everything that is being done and then leave without spending time with the teams to really fix issues. The Steakhouse is/was the worst, with the Sr. Chef de Cusine spending the majority of the day in the office buying fishing supplies and really only working during the 20 minutes that the Executive Chef would show up. Pressure was highly put upon middle management, who primarily did all of the work of a team of absent management.  There was no example set by Sr. Managrment besides pep talks. This place is simply a job to have and hate while you look for better employment elsewhere.

Shift briefing first order of the day, what happen previous shift, what is pending to be done and what is coming on the shift that needs attention.

Team work - peers and Management, same goal. A good team, professional, friendly and helpful.

I wouldn't say the job was hard, I think it was stressful at times,  deadlines too close, equipment not functioning as expected etc, but overall, it was most satisfying. We were trained well in all tasks and Management was always available for assistance, so nothing else, it was not hard at all.

The most enjoyable part was the people we worked with, peers and Management.  Team work makes a difference. We were well trained, we had established and well defined guidelines, good benefits and we were paid reasonable well. The job was challenging at times, some situations unavoidable and unpleasant, but at the end of the shift, it was all good. We had the support of our team and the confidence of our Management.

When I heard even at the beginning of orientation that over a thousand employees transfer from the job they originally applied for, I knew it wasn’t going to be great(probably not something to share for new hires). Working in a spa, you’d think that’s the least stressful environment, but Spa Sec-He was a clusterfuk of issues. Systems always crashing while 20 people are checking out, an out dated form of gift card transactions using iPads, etc. Having 4 computers and 8 employees on at the same time is a joke, kinda made standing there doing nothing for most of the shift feel like forever. All in all, the main/biggest problem are the tribal members. They come into the spa with special privileges, and if you don’t even so much as recognize them it becomes a complaint. They are the sole reason why there’s still 100 jobs available even during the summer. Working for a tribe is something I tried this once, and will never do again.

On a daily basis, every associate will say hello to each other no matter from what department  they are. We come in, we do briefing and learn new things on briefing time then we go out to our post. Management is to communicate to us anything that we need to know but their communication among them, managers, is terrible because when they communicate to me I get a different communication. After being employed almost 2 months, I was just informed about security policies when I should have been told about it since day one of training.The hardest part of the job is learning around 50 codes especially when being tire. Also trying to stay awake on a boring post. The most enjoyable part is the networking with other team members and the great help they provide when you are unsure of what to do or how to do it.

there is never a dull moment working here at the casino. the tribe takes very good care of its team members and this company is always proud to promote from within to build the team and assist in the education and career goals of its team members. we have a culture of SPIRIT here and strive to accomplish the next level of service standards. we are AAA rated 4 diamond and are currently on track to achieve a four star rating from Forbes. The hardest part of the job is the strict policies with the gaming commission with the regulations that limit our options for purchasing and doing business with vendors. I enjoy the team I have the most and the family environment that is created here with this company. I also appreciate very much the sense of security that is provided.

What is the best part of working at the company?
The friendly culture and respect at all levels. 

What is the most stressful part about working at the company?
Keep up with all three properties but it is manageable 

What is the work environment and culture like at the company?
Very friends and fun. Everyone get along, greets one another and shows copious amounts of courtesy. One of the best places I’ve worked!

What is a typical day like for you at the company?
Emails for the first hour then checkin in with the team and direct report on help needed. Then coffee and breakfast and after start on the days planned tasks until completed. Frequently interrupted by fires that arose but will stay later to get the priority tasks completed before leaving for the day. Typically at work for 10-11 hours a day but it flies by and is fun and enjoyable.

The most enjoyable part of this job is working with some great individuals, however if you have an issue you might as well just keep it to yourself and at the end of your shift when you leave the parking yell scream or do whatever you gotta do to forget about cause all management is going to do is sweep it under the carpet. Unless you’ve made it to the favorite list only then will things get taken care of. A typical day at this workplace can be great even awesome but hope and pray that nothing happens to your child while on shift that requires you to leave before your shift is up or get a flat tire while on your way to work cause no matter what the situation is, you’ll still catch a disciplinary point for leaving early or being late even if it’s one minute after. The hardest part of his job is knowing that in the end the emploees are never cared about as they said in orientation.

What is the best part of working at the company?
I believe the best part my position was the leadership, my boss was named Shakira, although very casual and easy-going. She knew exactly what she wanted and what she expected out of everyone. She has a world of knowledge of the business and she had a very polite way of discipline/guiding team members. It was a very difficult department, the department that brings all the money and usually is but Shakira ran it precise, without stress and panic. When I worked at this department, everyone always meant their goals with the help of Shakira.

What is the most stressful part about working at the company?
sometimes we have very difficult high end clients that were very demanding but that’s part of the job so we must sharp we are customer service

Top Job Titles	Average Salary
Banker 24 salaries reported	$19.10 per hour
Custodian 9 salaries reported	$18.00 per hour
Floor supervisor 4 salaries reported	$31.75 per hour
Culinary 1 salary reported	$21.25 per hour
Shift manager 3 salaries reported	$66,333 per year

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