front desk agent

housekeeper

general manager

staff accountant

regional director

Aimbridge Hospitality

Hired in as a director of market sales. Remote position as the hotels do not have sales offices, hotels being 25 miles apart from one another. After a few months, I was told I need to be on property daily at each hotel from 8am-6pm working out of the lobby because the hotels weren't performing well. The hotels were not performing well, but in this position, I was responsible for corporate and group,and those segments were in the black while the remaining segments were in the red, for nearly 2.5 years! I found this out when I went back and looked into the numbers the previous years, if you recall, I was only here for 6 months. Sure I was a director of market sales, but in reality, I was a sales manager tasked at taking group. Communication at Aimbridge was horrid, unless they were in reactive mode, which was always. In 6 months I lost three GM's at two hotels, and my regional director of sales. Other hotels in the Minneapolis portfolio were losing their directors of market sales and some positions stayed open for 4-5 months, like mine, before I was hired. Then because the booking windows were missed, I had to explain why group was down 3 months after my hire...the booking window came and went, but saving salary for months is what they do when in the red. They will get on you in front of others on revenue calls and on the weekly call even though on revenue calls, the only thing they do is increase rates and drop them once it's too late. 
Look, it's a job if you need one. I took less because of the remote position, which was fair, but unless the hotels are side by side, good luck trying to appease each GM as they only get half of you. They expect 40+ sales calls a week...be prepared to make these calls in person. After all this, you will continue losing on the STR and your efforts will never be enough. You will not get a bonus or a raise and then you'll have 2 performance calls a week and then you get the naughty revenue calls from corporate who know everything and you begin to hate this profession. This is a money grab with no team, no collaboration, and any experience you bring doesn't really mean anything because they dictate everything. I can't warn anyone enough, but again, if you need a job, take it and keep looking as it won't take long before you see the light.
I gave my 2 week notice Monday and they walked me without pay, as they did to a few other peers in the same position after years of loyalty. It's now Thursday and one of my GM's is still calling me asking me to call clients back. They haven't told him I left! This is not a joke. 
Good luck in your search. Ask to see the performance of the hotel(s) the past 2-3 years, and ask why the old director of market sales, or the past two, left their remote positions to go back to on property DoS positions. I'd also ask if these are now lobby positions, because that's where they are heading!

Working as a front desk agent in this disorganized company has been an interesting experience, to say the least. While I initially had high hopes for this role, the lack of organizational structure and ineffective management has proven to be quite challenging.

One of the biggest issues I have encountered is the constant disarray at the front desk. Due to the company's disorganization, it seems like no one has a clear understanding of their responsibilities or even basic protocols. This results in a chaotic work environment where tasks are often left unattended or completed haphazardly. As a front desk agent, this disarray greatly affects my ability to provide efficient and effective customer service.

Moreover, the lack of clear communication within the company exacerbates the disorganization. Important updates, changes, and policies are often communicated poorly or not at all, leaving me feeling constantly out of the loop. This not only affects my ability to perform my duties adequately but also impacts the overall customer experience. How can I confidently assist guests when I myself am sometimes unclear about company policies or procedures?

Furthermore, the management's inability to address and rectify the disorganization is disheartening. Requests for guidance or support often go unanswered or result in half-hearted attempts to resolve the issues. This lack of accountability trickles down to the entire front desk team, breeding a culture of complacency and confusion.

It is also worth mentioning that the disorganization negatively impacts employee morale. The constant frustration caused by the disorderliness and lack of support takes a toll on the overall job satisfaction. It is disheartening to work in an environment where efforts to improve are met with indifference or resistance.

In conclusion, working as a front desk agent in this disorganized company has presented numerous challenges. The lack of organizational structure, ineffective communication, and unresponsive management have all hindered my ability to provide exceptional customer service. While I believe there is potential for this company to improve, it requires a concerted effort from management to address the underlying issues and implement effective systems.

I've worked here at this location for five months. With only one person in management position and myself working night audit, I was given no chance to voice my concerns with upper management. While a survey was done, my manager knew about it and made sure everything was going smoothly and I would give positive feedback on said survey. As a night auditor I was expected to, put out breakfast including hot food items and cold food items, train new employees, and fold laundry at night on top of my original hired for position. Keep in mind I only had one night of training for this position. Only one! Every time I would voice my concern management would try to argue with me instead of addressing the concern. Also would reply that corporate knew I was working basically as a Night Auditor and Breakfast Attendant and ok-ed it due to slow service. Why am I expected to perform duties outside of originally stated ones? I couldn't find a number to HR anywhere and I had to call the company myself and ask for the number to HR. My manager only called me to make acquisitions and ask if I could come in early.  In short, stay away. Management does nothing to try and address concerns with co-workers making it to where co-workers just end up despising each other. On that note, I noticed my check coming up short, hardly anyone would know what's going on, and management would decide to use PTO time to get a whole week off knowing that they are the only person for management at this location. Management has free reign at this property and uses it to their full benefit. While I was here for five months no one was hired for the maintenance position. Rooms would pile up with issues and we would be expected to sell said rooms to guests knowing fully well this room had prior issues. Management would even gloat that they would never be replaced since they said the company would never be able to replace them. This place is a joke. And the benefits? I never even received full information on how to sign up. Always says contact account administrator and management would reply that's not them and they didn't know what to do.

While working at the Residence Inn in Grand junction, it started out awful from the get go. I was hired on the spot and started the next day where we had over 60 rooms on our board for my first day of training because they were so poorly staffed. Despite being overworked, I stayed for over a year being trained in housekeeping, laundry, breakfast, and becoming the assistant housekeeping supervisor. I was usually scheduled 6 days a week, but got talked to multiple times for having overtime. I even got threatened with write ups at times, for overtime they scheduled me for. The supervising position that came later was definitley not any better. Any time you sent a housekeeper back to a room for missing anything, they complained to management that you were targeting them and being unfair, so you got redirected to not send them back to any rooms. Another big problem was drama. As hard as I and the main Supervisor tried to keep drama at bay, there were regular screaming matches over male employees that worked there and bullying between others. Towards the end, things got really good. We were able to build empathy and. compassion between coworkers. We started having meetings to raise morale and housekeepers finally understood the value of talking through their problems rather than retaliation. This lasted for a few months. Despite the friendly, hard working, and positive environment we built, management still attacked us. Even though I was covering multiple shifts per week, the effort was never recognized. Even after only being trained two days in each department, I excelled. I did my best and figured things out on my own. When they asked for 10 rooms to be cleaned, I did 20. When they asked for 12 loads of laundry to be done, I did 18. All of this hard work on top of going to school full time. I sacrificed myself and my well being for a company who had no effort to give in return. Nobody deserves to work in such a hostile, careless, and exhausting environment.

What is the best part of working at the company?
The people and the benefits.  Before I transferred to anther segment of the company you could NOT say ANYTHING bad to me about this company.  Oh how that depends on the division that you are in!

What is the most stressful part about working at the company?
Changing divisions.  There are now 5 DIFFERENT divisions and each operates as if it has NOTHING to do with the others.  I went from one to the other thinking Aimbridge was Aimbridge.  Boy was I wrong!  The new division was unorganized, couldn't keep employees (management or back of the house) and there was NO SUPPORT from the corporate office for on property issues.  I was NOT used to that in my original division.

What is the work environment and culture like at the company?
Depends on the division you end up in.  I was in the main division for 5 years and the company and culture was in line with the mission statement of the company on the website.  Transferred to a different division for 2 years and it was a mess of "too many chiefs and not enough Indians" (apologies to my native American friends).  Transferred to yet another division for 1 year and it was like I had gone to a completely different world.  They didn't follow corporate directives and when you asked questions you were written up.  Transferred back to "Aimbridge proper" and will NEVER LEAVE AGAIN!

What is a typical day like for you at the company?
STRESSFUL when I was in the other divisions.  When I was in the core division it was heavenly!  Maybe that's because I was familiar with the policies and procedures and had the support of my direct report as well as my area and regional directors in both sales and operations...but wait, isn't that how it's supposed to be?!

The “training” they provide is extremely disorganized. They will say they will show you to do one thing later and then completely forget. Other things they won’t bother to bring up at all. Then when you go to ask for help, the manager will have an angry and annoyed expression and tone, making you not want to ask any more questions. If you don’t know a policy or how something is done, you get passive aggressive comments about how incompetent and stupid you are. Often times management would leave the building or the office and you would be trapped dealing with an issue you’re unable to resolve without help. They will gaslight you into thinking it’s your fault for not knowing everything because you didn’t ask enough questions, even though they made it extremely difficult to do so. But it is their own fault because they did not do their jobs to ensure everything was understood and make you feel comfortable going to them for help. The job is very stressful because you won’t know things, but everyone around you will have the expectation that you know them. But since you don’t know and are often the only person working the desk, you cannot help the guest. Management also rarely gives encouragement, if at all. Any signs of improvement or trying to improve will not be good enough for them. 

There is also no security, so if something were to happen, you are not safe. The management made this job far more stressful than it needed to be, but all other co workers were helpful, nice, and friendly people. If the management were decent people, this job would be a good job. 

Worked for ambridge, queen mary for a year and when I first started it was so exciting because oh my god you’re working on a ship and it’s just a cool experience. After awhile though you start to feel super unappreciated from management, sure they are cool with you, very “heyy what’s up”  but for the amount of work you do and extra shifts you pick up and they still discard you like nothing. This place was a “at the end of the day management doesn’t care about you.” 
They promote other people because they are more in the favoritism pool which is crazzzyy….  because they are big on “seniority” unless you are the favorite. Most of my coworkers were cool though but it was mostly the ones who’ve been there for 10+ years Because they already know the vibe. It’s the ones who’ve been there just a couple of months that were weird…
I mean everyone was very gossipy and it just feel like you’re part of a click, a group which was nice at times but when you’re left out, everyone talks but nonetheless I will always will appreciate  the coworkers who were always so nice to me. 
 
Cool place to work, my breaks would be sitting outside watching the water and they would give out free food in our own employee cafeteria. NOT TO MENTION DISCOUNTS ON OTHER HOTELS, but It is a lot of walking on the boat and I really would’ve stayed longer because it’s just a cool environment plus the work was soo easy but management made me wanna leave. At the end of the day everyone there would complain about management and be very very gossipy 

I enjoyed working for the hotel, but the company that owns the hotel doesn't care about their employees. Decreasing pay, taking away promised bonuses, give employees less pto, and reducing paid holidays all way before the pandemic. When the pandemic started, they reduced and demoted upper management and laid off most/all employees without notice. They told the employees they laid off to reapply when the pandemic is over, but took away all of their earned vacation/sick pay. They didn't allow employees to use them before being laid off in the system. The employees who are still left at the property, are working long hours with no hazardous pay or bonuses. They are putting their health at risk for a company who will most likely lay them off if this pandemic continues. Employees are frustrated because laid off employees are now eligible to receive more money from state unemployment benefits than the current employees can make with this company. Management want to give us employees answers, but they are unable. I had a lot of respect for the company prior to the pandemic, but now they have shown their true colors. Great employees make for a successful business and they have lost and will lose great, hardworking employees for not treating them the way they deserve to be treated. I hope Aimbridge can turn their lack of action around so that they can keep their loyal, hardworking employees.

This is a review for a luxury property on Canal Street in New Orleans. It was explained to me that my role will be strictly sales only and no catering and accounting duties. It turns out, I was the GM admin, Catering coordinator and the assistant to the accounting assistant too. They share your personal information without your permission by the way. You can't reach out to management without retaliation which is why I no longer work there. It's a big snake pit with this property. The management is very cheap. They hire just about hire anyone to do the job. The catering manager couldn't handle getting resumes out on time and the events were booked a year in advance and don't even attempt to try to explain a commission check request to this person. The BT/SMERF manager resigned as soon as I left and the GM brought this c-word from a different property to take over and this person did not want to do anything and always texted on the phone and played loud techno music. The DOS left one month before I did because of salary issues. There was a lot of laziness and pettiness on the third floor. Accounting not posting their stuff and forcing sales to do it. There was a lot of disorganization in the department and I had no one who I could confide in that would help make things better. It was a large snake-pit and I got bit and poisoned.

Working as a shuttle driver @ the Nylo was really fun, the job pays very well, but it gets really catty working there, so I suggest if you're gonna do it,  just show up and keep your head down and out of the drama and just clock out and go home without chit chat. If you get in trouble everyone will learn about it very quickly, they also run through a lot of people because they just fire people (decent people too) without trying to understand them and their motivations behind behaviors without second chances, just a one and done walking on eggshells kinda deal; So don't get to attached to people trying to be friends because they come and go fast probably a lot of favorites being chosen too. with no real empathy from the general manager or anyone else for that matter, no one there really cares about you its just an act I got ignored when I brought up a concern to one of the managers there. if you make a bad joke around fragile employees they'll report you to HR (happened to me) or if you make one slip up you'll get canned with no real discussion on the matter...in essence if you're gonna work this job keep a tight lip show up ahead of time and keep your head down and you'll be fine for a little while, then honestly just dip whenever the heat gets too hot because if you don't they'll probably get rid of you anyway..

Top Job Titles	Average Salary
Front desk agent 15 salaries reported	$17.01 per hour
Housekeeper 17 salaries reported	$14.59 per hour
General manager 6 salaries reported	$73,833 per year
Staff accountant 6 salaries reported	$63,667 per year
Regional director 8 salaries reported	$96,500 per year

Working at Aimbridge Hospitality: Company Overview and Reviews

Aimbridge Hospitality

Aimbridge Hospitality Ratings

Popular jobs at Aimbridge Hospitality

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected