screener

customer service representative

customer experience specialist

customer experience manager

évaluateur de l'expérience client

Air Canada

Every job has its issues but Air Canada is one job that fails to address them. Working for the company I met some great people—associates and customers, but the work culture is poor. The company only cares about you being on time and does not care about your wellbeing!! They want you to show up sick as a dog and still give 150% and if you can’t do that they view you as an incompetent worker, when in reality a lot of people show up on time and give their worst performance. One girl actually had a sprained foot and was allowed to leave work early to visit the hospital from management, but the mostly absent supervisor fired her for this two weeks later, while others still have their job but are rude to customers, lacks care and commitment, and a lot of these things go unnoticed by management. It’s because they’ll rather critique you on the minimal things like the nail color you’re wearing or if your hair comes passed your shoulders, etc. The style and dress code is very particular for the women there more so than the men. The incoming Toronto flights were always delayed 95% of the time as if timeliness was inexistent. And the pay isn’t worth the load AND the rudeness you take from self-entitled privileged customers. The job can be fun if you commit to making yourself happy which is what I did, but it’s not that promising and the business and morale of the workplace itself needs to do better.

Honestly would 10/10 recommend, this was my second job and I loved working for the company, I love my job but unfortunately due to covid I got laid off but I’d go back in a heartbeat. Best job ever only had an issue with one of the leads but everyone does but if you don’t let the person get to you you’ll be fine. Getting to interact with people from different backgrounds/cultures/countries for the few mins it takes to check them in was the best then meeting the flight and walking the first passenger off, interacting with my coworkers in between flights was the best. It’s the small things that made me appreciate and enjoy my time working there. I made some life long friends for the short while I was there for. I will forever be a Customer Service Agent at MIA and I’ll miss working there. If you get the opportunity to work with this company at whatever station you’re based value the time you have there and try your best to do you best.

PSA the company is LGBTQ ally don’t be afraid to be yourself they’ve got your back just follow the rule.

Got it — short, sweet, but still at least 150 words. Here you go:

I love working at Air Canada because it truly feels like being part of something meaningful. As Canada’s flag carrier, there’s a strong sense of pride that comes with the job, and that pride is shared by the people I work with every day. The culture is supportive, professional, and team‑focused, which makes even challenging days rewarding.
Air Canada values its employees and creates an environment where diversity, respect, and collaboration are encouraged. People are willing to help each other, share knowledge, and work together to get the job done right. There are also great opportunities to learn and grow, whether through hands-on experience, training, or exposure to different parts of the operation.
The benefits and travel privileges are a great perk, but what really makes Air Canada a great place to work is the people. My colleagues are hardworking, dedicated, and proud of what they do. Overall, Air Canada offers stability, growth, and a strong sense of belonging, which is why I genuinely enjoy coming to work and being part of this company.

If you want it even more casual or tailored to operations/analytics, I can tweak it fast.


What is the best part of working at the company?
The low cost heath insurance. If you have time and money to use flight benefits be my guest but you will find minimal time to do so. 

What is the most stressful part about working at the company?
Being responsible for telling people that they bought the kind of ticket that cannot be changed or refunded or credited. Therefore if they miss their outbound flight the return flight is revoked. That's right revoked.  Even international. 

What is the work environment and culture like at the company?
Tampa office is more close knit but bcause the company is based in YUL , Tampa employees are considered the red headed step child- words used by a senior agent.

What is a typical day like for you at the company?
On average take 40 to 50 calls a day. You will more than likely be experiencing calls for people wanting reimbursement although there's no direct phone number for that department. So half the calls are basic tickets and half the calls are people wanting reimbursement.

In 30 years as a black man who's navigated through different careers and spaces, I have to say that working for Air Canada has to be the worst job experience thus far. 

You're paid $14/hour as a station attendant; you're given a multitude of tasks day to day. For those who have just started, you stand in front of a belt most of the day and throw bags in a container and make sure they're sent out to the flights.

The management team is highly unmotivated and unfit for the job. They unfortunately will make the process of working harder than it needs to be based on their character and mood.

Never experienced as much racism towards darker skinned people than I have while working here. I've had management making inappropriate jokes towards me by pretending to radio in an "apprehended suspect" over the walkie-talkie (Just to name one instance).

I highly discourage anyone from working here. You are treated with very little value, and there is very little communication to be had with administration to voice any concern. I don't recommend any apply here unless you solely want flight benefits.

The payment is not good for the stress this job is, you barely can breathe between one call and another, is  alottt to learn, lot of information, many people leave at the middle of trainigng because is very hard and a lot to learn for so little payment, and this company doesnt care about your family or personal life, even if you get sick theyd ot care about a Dr letter , they still going to  count as absent, they work with point and they will take one point in your attendance even if you are sick ,is terrible, they dont give PTO , you have not way to go to  Dr appoinment or you kids school at least you trade shifts, i had to quite because i feel like this was a jail and you have not freedom at all . very bad , they take money from your paycheck for the union ,from the first paycheck and the union cant protect you after your probation time finish and thats 7 months !!!!!! yeah , probation here is 7 months , but tey take like 50 dollars from your paycheck for union since first week. 

What is the best part of working at the company?
The job can be fun and the people you work with are usually very supportive and helpful. 

What is the most stressful part about working at the company?
Flight delays or sudden cancellations and having to deal with customers who cannot comprehend that weather is a factor we absolutely cannot control. 

What is the work environment and culture like at the company?
The work environment is fast paced, and you need to be able to think quickly on your feet. It requires organization and planning. Since the company is based in Canada, the work culture can be very difficult to manage. 

What is a typical day like for you at the company?
You go between working the ticket counter and helping customers check in baggage and print tickets or change reservations if needed to working the gates and live flights.

I've never worked for such an amazing company in my life. AC taught me so much in so little time. 

There is no micromanaging, you're treated like a person, like a human being. 

Management is so down to earth and supportive and caring. Coming into the office everyday felt like I was just going to visit old friends who just happened to work together. 

The training can be hard but it's definitely worth it for this company. I can't see myself working for any other company. In fact many companies could benefit from learning a thing or two from AC. 

The trainers were so patient and I asked like a million questions lol. They truly work with you to be the best you can be at your job. 

The pay is decent and the benefits are wonderful! 

If you're considering Air Canada, do it! Apply! I promise you won't regret it! 

AirCanada is only successful because they are the only airline in Canada. They are awful to their employees and customers! As an employee expect receiving less than the bare minimum of a salary. The management in all areas are awful, specially if you are going into the contact center customer service department. They do not care about you! You are replaceable and they will make sure you know it. They have no respect for their employees. The leads and floorwalker do not care about you and will give you a nasty attitude whenever they can. The culture towards the customer is ridiculous and unprofessional. They only care about profit and the customer service agent is the one to try to apologize for the company policies that are unacceptable. I would never recommend this company to anyone.

What is the best part of working at the company?
People who I worked with.. went to class with..some management types need attitude and egos.. readjusted..

What is the most stressful part about working at the company?
Threat of being fired released.if you are late a minute.. vehicle breakdown.. family emergency..come up...needs to change their minds ..

What is the work environment and culture like at the company?
Tense..very many people are uptight..not organized in some areas baggage LE section..lack of help for loads here and hammerhead area

What is a typical day like for you at the company?
Stressful with shortage of equipment.. lack of understanding from manpower services..who never worked at airport but got jobs due to manager at amazon.costco.staples .stores .. different sectors

Top Job Titles	Average Salary
Screener 19 salaries reported	$24.50 per hour
Customer service representative 1 salary reported	$24.00 per hour
Customer experience specialist 4 salaries reported	$20.70 per hour
Customer experience manager 2 salaries reported	$68,750 per year
Évaluateur de l'expérience client 1 salary reported	$67,500 per year

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