customer service representative

speaker

accounting assistant

sales representative

human resources specialist

Air China

Air China offers a mixed experience for travelers, with some notable strengths and areas for improvement. The airline's long-haul flights are generally comfortable, with modern aircraft and reasonable legroom in economy class. The inflight entertainment selection is decent, featuring a variety of movies and TV shows. Meals served on board are varied, catering to different tastes, though some passengers find the quality to be inconsistent.

Service is courteous, but there are occasional language barriers between staff and non-Chinese-speaking passengers. The airline's punctuality is usually satisfactory, although delays are not uncommon, particularly for domestic flights. Air China’s frequent flyer program, PhoenixMiles, provides good benefits for frequent travelers. However, some customers report issues with customer service, particularly in handling delays and rebooking.

Overall, Air China offers competitive pricing and good value, especially for those traveling to and from Asia, but there is room for improvement in service consistency and communication.

In 2010, I got an accounting job in Air China Ltd. which required me to learn all the accounting knowledge from scratch. But I was self-confident. Because I believe god helps those who help themselves. I spent only three weeks to acquire accounting skills which took other staff three months. My data-entry speed and accuracy was so good that it saved more than two hours per day. My fast learning skill and high efficiency really impressed my boss. Two month later, I was informed to end my probation period of three months and became a formal full-time employee. There was no such a precedent in Air China North America office before. I believed that all what I learned was going to help me to prepare for a new challenge.

No two days are alike, we are helping passengers from another country who do not speak the language. I learned managing a team of customer service agents is very similar to managing a hotel. I learned much about the airline industry and its sensitivity to both human and natural conditions. Management was very good and my coworkers worked very well as a team. The hardest part of the job is helping passengers (PAX) with proper documentation for entry into China. The Houston, Texas direct flight to Beijing is the first time Air China has flown to the Southwest region of United States. The most enjoyable part of my job was helping our PAX get to their destination safely and on time.

The job itself is pretty easy, not much sales pressure. The salary is relativity low considering you need to have a bachelor degree for this job. The work hours are pretty stable and if you work at the Air China office, you would rarely have to do overtime. Overtimes are not paid but compensates with time off your other work days. Management is a mess because the HQ at China Beijing is always changing some policy or messing up which cause your job to be more difficult. The company provides you with bare minimum health insurance and benefits. Since it is a Chinese owned company you don't always get day off on national holidays.

Although your local management may care about you, the reality is they have little power in terms of determining your compensation and advancement, and even the most simple of decisions must be approved by headquarters. This can take months, like it was to fulfill the promised increase of hourly wage for working late-hours.

Flight benefits are not useable for a year. Vacation benefits cannot be used for two year.

Local-middle management can be hit or miss.

Determine method of shipment, and prepare bills of lading, invoices, and other shipping documents.
 Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight.
Contact vendors and/or claims adjustment departments in order to resolve problems with shipments, or contact service depots to arrange for repairs.
 Prepare manifests showing numbers of airplane passengers and baggage, mail, and freight weights, transmitting data to destinations.
Maintain operational records.

Relax job working in sales team. Have to finish the goals they gave to you to earn your fully bonus(mostly we can’t).
Base pay, new employees around $16 per hr. After couple years you stock on 17..
Every year you/family  got 3 round trip tickets to China. Yourself pay a little taxes. But your family have to pay full taxes around $480 to get a standby ticket. 
10days vacations and holidays, 12 sick day. 
No OT.

IF You quite the job before they gives you your year bonus, they will deduct it! Be aware of that! Quite after you receive your bonus!!

Providing service in a professional and prompt approach, handles all facets of work associated with ticketing, reservation and special assistance. Research and resolve traveler inquiries such as complaint, delayed flight, lost ticket, Work with local travel agencies and corporate travel department by providing technical assistances and precise air travel information

Pay and benefits are ok. Lots of overtime. Management  is controlled by headquarter in Beijing, China. Raises are minimals, advancement is non existence. Great coworkers provided a fun and exciting working experience. Some dramas here and there, but that is to expected at any Asian cultured companies.

I learned most of my customer service skills at this job, as well as my experienced as a supervisor. I also did training and many other job functions which helped me to get to know more about the airport environment.The most enjoyable part of the job was that i was able to interact with many people from different cultures.

Top Job Titles	Average Salary
Customer service representative 10 salaries reported	$23.50 per hour
Speaker 4 salaries reported	$25.25 per hour
Accounting assistant 13 salaries reported	$24.65 per hour
Sales representative 7 salaries reported	$21.00 per hour
Human resources specialist 3 salaries reported	$25.50 per hour

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