hvac technician

customer service representative

hvac installer

purchasing coordinator

customer success specialist

Air Experts Heating, Cooling Inc.

Air experts is a decent company over all. My only complaint is there is favoritism to certain techs which in turn takes commissions of other techs. You can prove your just as good as the others and then they will just put you on newer systems or maintenances while the favored techs run 10 year+ calls. Dispatch needs alot of work as well they will call you 30 minutes into a 4 hr call asking if your almost done. If you run into a problem they get a attitude and tell you they you have other calls to run and try to rush you instead of calling the customer and letting them know your running behind or rescheduling even when the big bosses say the most important call is the one your on but expect atleast 150 calls to be ran each day. On the good note the service manager and assistant are great to work under. 

Love the pay, the other technicians, my direct svc manager and the parts department.  I do however have issues with the way calls are dispatched. Everywhere else I have worked, service calls, no heat or no cooling  calls are priority. It seems to be more on the maintenance side here. Maintenance calls are given throughout the day and then service calls  or repairs are at the end of the day and most of the time you do not get home in till very late. I have young children and I only see them early in the mornings and mainly on the weekends because by the time I get home they are in the bed a majority of the time and it’s not even summer yet. Dispatch could be handled a lot better. 
 It is absolutely ideal if you are single or married with no kids or kids that are already out of the house. If you like a lot of hours this is the perfect job for you.

I have been at Air Experts for 5 years now and love it! My co workers are great to work with, we have an awesome work environment were everyone gets a long really well. We have work events to get together and socialize as well but we still all really work together as a team as well. We work hard and play hard. Along with my co workers the management staff is just as great. They always are open to ideas and listen and help you out whenever you need it. Very reasonable and understanding as well. I don't dread coming to work like a previous job I had. Talking with customers is always new and fun and having awesome co workers do it along side with me!

What is the best part of working at the company?
Owner is understanding of family life and doesn't hold techs accountability for issues out of their control.  Manages company firmly, but not with a fist.

What is the most stressful part about working at the company?
Same issues most companies have, winter time.

What is the work environment and culture like at the company?
typical work environment. owner doesn't micromanage every aspect of daily routines.

What is a typical day like for you at the company?
Like any other day, a day to make money

The company was great when it was small, but now it’s turned into the typical corporate atmosphere with daily/ weekly added tasks to your job. Everyday a certain amount of calls are required no matter what the temperature is outside. In the off season the call volume should be keyed back so that all of your PMs don’t get exhausted before the end of the season.

Typical days were busy. This is a fast flowing environment. I learned a lot about people. The management was good until corporate took over. The workplace was laid back until corporate. The most enjoyable part of the job was the technicians and the first 6 months I was there.

Great company to work for!! Employees is hard working and easy to get along with. Good group of people. Everyday is different with new people (customers) to see and converse with. Find their problems and get them resolved to keep them calling back when needed. My job is important and I want my customers to feel that they called the right company for service.

If you ever wondered where cutthroat dog-eat-dog backstabbing came from this is where. Competitors? Yeah you're working with him he's sitting right next to you! you do get an opportunity to undercut your sister company Raleigh heating and air by knowing their price when you walk in the door. You get one life enjoy it working somewhere else.

The hardest part of the job is having to kindly tell people they have been lied or mislead by other contractors!  I am confident in telling customers that we stand behind our name, our work and enjoy what we do for Wake County and Surrounding areas!

This has by far been the best company I've ever worked for. We have a great team of people that have fun while getting the job done which makes coming to work everyday easier. We are also offered great benefits and extended job training.

Top Job Titles	Average Salary
Hvac technician 5 salaries reported	$86,000 per year
Customer service representative 2 salaries reported	$17.50 per hour
Hvac installer 1 salary reported	$18.50 per hour
Purchasing coordinator 2 salaries reported	$20.00 per hour
Customer success specialist 4 salaries reported	$19.25 per hour

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Air Experts Heating, Cooling Inc.

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